How to cite this paper
Rahmasari, L., Farisyi, S., Nabila, P., Ricardianto, P., Wahyuni, T., Trisanto, F., Moejiono, M., Rahman, A., Hasibuan, M & Endri, E. (2024). Customer relationship management and brand image: Empirical evidence from marine export company in Indonesia.Uncertain Supply Chain Management, 12(1), 19-28.
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Dam, S. M., & Dam, T. C. (2021). Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty. Journal of Asian Finance, Economics, and Business, 8(3), 585–593.
Darmansyah, A. S., Asiati, D. I., & Hendro, O. (2020). Customer Relationship Management (CRM) Implementation of Customer Satisfaction and Loyalty in PT. Indonesia Port Corporation Terminal Petikemas (PT. IPC Tpk) Sumbagsel. Kolegial, 8(1), 132-148.
Dehghanpouri, H., Soltani, Z., & Rostamzadeh, R. (2020). The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of customer satisfaction. Journal of Business & Industrial Marketing., 1–17.
Dekker, R., Bloemhof, J., & Mallidis, I. (2012). Operations Research for green logistics–An overview of aspects, issues, contributions and challenges. European journal of operational research, 219(3), 671-679.
Delgado‐Ballester, E., & Luis Munuera‐Alemán, J. (2005). Does brand trust matter to brand equity? Journal of product & brand management, 14(3), 187-196.
Dike, R. A., & Stanley, C. C. (2021). Effect of Customer relationship management on customers’ loyalty in shipping companies in Lagos State, Nigeria. American International Journal of Business Management., 4(3), 52–64.
Ebrahimi, M. R., & Tootoonkavan, S. (2014). Investigating the effect of perceived service quality, perceived value, brand image, trust, customer satisfaction on repurchase intention and recommendation to other case study: LG company. European Journal of Business and Management, 6(34), 181-186.
Ekawati, N., Wardana, I., Yasa, N., Kusumadewi, N., & Tirtayani, I. (2023). A strategy to improve green purchase behavior and customer relationship management during the covid-19 new normal conditions. Uncertain Supply Chain Management, 11(1), 289-298.
Emaluta, F., & Soewarno, N. (2019). The effect of customer relationship management (CRM) to customers’ loyalty and customers’ satisfaction as mediator variables. Jurnal AKSI (Akuntansi Dan Sistem Informasi), 4(2), 59–63.
Farris, P. W., Bendle, N., Pfeifer, P., & Reibstein, D. (2010). Marketing Metrics: the Definitive Guide to Measuring Marketing Performance. New Jersey: Pearson Education.
Fathurahman, A. A., & Sihite, J. (2022). Effect of Promotion, Brand Image, and Product Quality on Re-Purchase Interest Through Customer Satisfaction as Intervening on Erigo Apparel Products. Dinasti International Journal of Management Science, 3(4), 621-631.
Ferdiawan, Y., Hermawan, A., Wardana, L. W., Arief, M., & ., S. (2018). Satisfaction as Effect Mediation of Brand Image and Customer Relationship Management on Customer’s Loyalty. KnE Social Sciences, 3(3), 34–50. https://doi.org/10.18502/kss.v3i3.1872
Fulianto, A. T., Azis, F. F., Rizaldy, W., & Setiawan, A. (2021). The Analysis of PT. Tiki Jalur Nugraha Ekakurir in Maintaining Service Quality and Customer Satisfaction on Consumer’s Loyalty Interests During Covid-19 Pandemic. Advances in Transportation and Logistics Research, 4, 610-622.
Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R., & Singh, R. (2016). Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior. Journal of Business Research, 69(12), 5833–5841.
Gopal, G., & Cline, S. (2007). Driving towards sustainable profitability: transportation service providers and customer relationship management. Supply Chain Management: An International Journal, 12(2), 85–87.
Griffin, R. W. (2021). Management (13th ed.). Jakarta: Erlangga.
Haryandika, D. M., & Santra, I. K. (2021). The effect of customer relationship management on customer satisfaction and customer loyalty. Indonesian Journal of Business and Entrepreneurship (IJBE), 7(2), 139-139.
Indrasari, A., Nadjmie, N & Endri, E. (2022). Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic. International Journal of Data and Network Science, 6(2), 497-508. DOI: 10.5267/j.ijdns.2021.12.004
Izogo, E. E., & Ogba, I. E. (2015). Service quality, customer satisfaction, and loyalty in the automobile repair services sector. International Journal of Quality & Reliability Management, 32(3), 250-269.
Izzudin, M. S., & Novandari, W. (2018). The Effect of Perceived Quality, Brand Image on Customer Satisfaction and Brand Awareness Toward Repurchase Intention. Journal of Research in Management, 1(3), 32–43.
Jasin, M., Firmansyah, A., Anisah, H., Junaedi, I., & Haris, I. (2023). The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalty. Uncertain Supply Chain Management, 11(2), 763-768.
Juanamasta, I. G., Wati, N. M. N., Hendrawati, E., Wahyuni, W., Pramudianti, M., Wisnujati, N. S., & Umanailo, M. C. B. (2019). The role of customer service through customer relationship management (CRM) to increase customer loyalty and good image. International Journal of Scientific and Technology Research, 8(10), 2004-2007.
Kamal, A. (2021). Effect of E-CRM on Port Performance Through Customer Satisfaction and Customer Loyalty: The Case Study of MENA Region Ports. EPH-International Journal of Business & Management Science, 7(12), 14–143.
Khan, R. U., Salamzadeh, Y., Iqbal, Q., & Yang, S. (2020). The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction. Journal of Relationship Marketing, 1– 27.
Khan, R. U., Salamzadeh, Y., Iqbal, Q., & Yang, S. (2022). The impact of customer relationship management and company reputation on customer loyalty: The mediating role of customer satisfaction. Journal of Relationship Marketing, 21(1), 1-26.
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