Job performance becomes one of crucial issues and challenges faced by the organizations and it is related to employees’ performance. In conjunction with the issue, this study investigates the determinants of job performance among female employees in Malaysia. Respondents involved in this study were composed of 320 female workers selected from manufacturing, education, health and hospitality sectors. The data was collected through self-administered questionnaires by using a five-point Likert scale. The study uses two common statistical analysis, including the descriptive and inferential statistics analyses by assisting statistical software, namely the Statistical Package for Social Science (SPSS-20). The outcome shows that motivation, organizational climate, and time management significantly influenced female employees' job performance. Also, the organizational climate was a determinant factor affecting female job performance in Malaysia. Thus, the finding of this study will assist female employees and employers in understanding the factors that could affect their performance in the organization.

This study aims to investigate the impact of leadership styles (transformational leadership style, transactional leadership style, and Laisser-Faire leadership style) on employees’ innovative work at Al-Ahliyya Amman University Employees. It follows the descriptive analytical approach by distributing a questionnaire to a sample of 461 employees following the convenience sampling technique. The findings show a positive statistically significant impact of transformational leadership style on employees’ innovative work behavior, while there was a negative statistically significant impact of transactional and Laisser-faire leadership styles on the employees’ innovative work behavior at Al-Ahliyya Amman University Employees.

This study aims at identifying the impact of customer relationship management (CRM) on retaining customers in tourism organizations (hotels) in Al-Kharj Governorate. An analytical descriptive approach was used in this study in which a questionnaire was designed and distributed to the study sample population consisting of 200 individuals. The study reached a set of results, the most important of which are the dimensions of customers service in travel & tourism organizations (understanding and identifying the customer - developing the relationship with the customer - selecting the customer - interacting with the customer) affect the development of the relationship with their customers. The study presented a set of recommendations the most prominent of which is working to provide programs and offers presentations, to customers, which can build a strong relationship with them and enhance trust with them. There is a need to pay attention to the integrated communication programs with customers, a comprehensive study on the travel and tourism and identifying the targeted group for the services of travel & tourism organizations in the governorate.

Changing consumer purchasing decision behavior is not easy. Consumers are now classified as intelligent consumers who are supported by the development of information and technology. Especially the decision to purchase products that are not widely known in the community, particularly environmentally friendly products or natural products (green products). One of the environmentally friendly products that attract public attention lately is Loloh cemcem brand from Penglipuran Village Bangli. The objectives of this study are a) to explain the effect of hedonic value, brand personality appeal, and attitude towards behavioral intention, and to explain the role of brand personality appeal as a mediator of the relationship between the hedonic value towards attitude and behavioral intention. The study is conducted in all districts in Bali from September 2018 to June 2019. The analysis technique used is path analysis. The research findings show that all variables have positive and significant effects on behavioral intention. However, brand personality appeal only acts as a mediating variable in part of the relationship between hedonic value towards attitude and the relationship between hedonic value towards behavioral intention. It means that there are other variables that play as mediator which are not examined in this study. The results of the analysis are expected to be used as a consideration by the producers of Loloh cemcem of Penglipuran Village Bangli so that they will be able to deal with further competition and the study results can be used as an alter-native strategy to implement a green business. In addition, the study results can be used by the government as an input in making policies that encourage the rapid growth of the Balinese local wisdom industry.

The study aims at measuring the availability of knowledge management (KM) infrastructure and its impact on the innovation process and products of Munir Sukhtian Trading Group Company (MSTGC), through the intermediary role of KM mechanisms and technologies. The study tool, which took the form of a questionnaire, was designed to collect the required data from the company under research. The validity and stability of the research tool were both tested. The study community is made up of the MSTGC, and the study sample consisted of the senior and middle management. A group of 101 managers were randomly selected from the sampling unit which consisted of (140) managers, heads and deputy heads of departments, sales supervisors and team leaders at the Head Office of the company in Amman. The study used the descriptive-analytical research method, and found the following most notable findings: high level of information technology (IT) infrastructure and intermediate levels of the rest of the components of KM infrastructure (physical environment, common knowledge, organizational culture, and organizational structure). The innovation process is of a medium level and the same is for KM mechanisms and technologies. As for MSTGC's commercial products, the results show a high level represented by two things: first, value-added products and knowledge-based products. Furthermore, a statistically significant effect was found (α≤0.05) for the KM infrastructure with its components (IT infrastructure, physical environment, common knowledge and organizational structure) on the MSTGC's products. On the other hand, the effect was outwardly in relation to the component of organizational culture. The findings also show that the KM infrastructure had a statistically significant impact on the innovation process and the products through KM mechanisms and technologies. The study presented a set of recommendations, most notably: the need for enhancing and elevating the intermediate levels of KM (physical environment, common knowledge, organizational structure, organizational culture), while maintaining the high levels of IT infrastructure. Also, among the recommendations is the need for maintaining the high levels of value-added and knowledge-based products of MSTGC's in order to remain in competition with the market and enhance the reputation of the company's products among customers. Also recommended is paying more attention to KM infrastructure because of its impact on the innovation process and the company's products.

Green awareness is worth researching to determine the customer consumption pattern of environment-friendly products. Several research models are showing the importance of green awareness of customer behavior. This paper studies the role of information in marketing decisions related to customer green awareness. Based on the phenomenon of green awareness, this research work aims to study the role of customer green awareness built through eco-label, environmental knowledge, and perceived quality. This experimental research is conducted on 200 supermarket customers who had experience with green products. The data is collected through a questionnaire and analyzed using the Structural Equation Model approach. SmartPLS is conducted to test the research hypotheses. The findings show that there was a relationship between the eco-label credibility of environment-friendly products on the customers' increased environmental knowledge and perceived quality of the products. Besides, both environmental knowledge and perceived quality are identified to play an essential role in controlling green awareness. Eco-label in product attributes is found to be capable of changing the positive side of green awareness. These findings describe a model in developing green awareness through environmental knowledge and perceived quality with the support of environment-friendly product eco-label. The model also can predict customer green awareness and support the green marketing strategy. Therefore, further research works on green customer behavior are welcome, as green customer behavior must impact on the implementation of green marketing strategies. Also, we may predict the customer behavior of environment-friendly products, and implement better business strategies.

The purpose of this study is to investigate the compulsive buying behavior among Malaysian youths. Specifically, this study aims to examine the indirect effects of money attitude on compulsive buying through materialism. The intercept method was used where respondents were systematically selected based on every fifth student who entered the university library. A structured close-ended self-administered questionnaire was used to collect primary data. Structural equation modelling using SMART PLS 3.0 was employed in this study to analyze the indirect effects of money attitude on compulsive buying through the mediation of materialism. The results indicated that power prestige and anxiety dimensions of money attitude had significant effects on compulsive buying via materialism. Although understanding money attitude, materialism and compulsive buying may help marketers gain greater market share, ethical and socially responsible marketing strategies must also be taken into account. In addition, parents and higher learning institutions need to take initiatives to prevent the forming of maladaptive behaviors among youths. Implications and suggestions for future research are also discussed.

This study addresses the illegitimate task-related stressor that establishes a threat to the employees’ self-image. The objective of this study is to provide a clear picture on how illegitimate tasks impact on employees’ mind who work in micro informal enterprises. No single study examined this relationship among employees of informal enterprises. An active employee of micro informal enterprises (MIE’s) within Lahore city is the unit of analysis of this study. The questionnaire of the study was sent to 500 employees of informal enterprises. Participants were 425 full-time employees in informal enterprises at various position levels, representing an 85 percent response rate. SPSS 21 and AMOS 16 statistical packages were used to analyze the collected data. Normality of variables was checked with the help of Skewness and Kurtosis scores. To test the hypotheses of this study, structural equation modeling (SEM) was implemented. The analysis comprises confirmatory factor analysis (CFA) and structural equation modeling (SEM). The findings of this study show that illegitimate tasks also boost the stress level of employees who work in informal entrepreneurship. Consequently, owners and managers of MIE should organize and design such training programs that increase the level of understanding about assigned tasks.

The purpose of this study is to examine the relationship amongst innovation, strategic agility and firms’ resilience in Nigerian tertiary institutions. A descriptive research design was em-ployed with a sample size of 492 top management respondents from selected tertiary institu-tions, using SPSS and structural equation modeling (SEM) for analysis and hypotheses test-ing. The authors found that innovation and strategic agility predict a firms’ resilience in ter-tiary institutions in Nigeria. This paper complements the limited literatures on education at post-secondary level by providing a model and empirical indications on innovation being a mechanism underlying resilience capability among tertiary institutions in Nigeria.

The aim of this research is to analyze the relationship between the managerial-operational capability of digital business strategy and innovation performance on the setting of entrepreneurial small and medium enterprises (SMEs). This article is valuable to extend the comprehension and knowledge of SME’s entrepreneurship to obtain innovation performance through digital business strategies and these efforts are encouraged by effectuation decision-making logic. This survey targets the manufacturing of small and medium-scale food and beverage SMEs in Indonesia. A total of 52 SME entrepreneurs were selected as the respondent in this research. The data obtained from the collecting of the online questionnaires were analyzed using Moderating Regression Analysis with SPSS for data analysis. The successful entrepreneurial SMEs enhance their innovation performance by improving managerial-operational capability. Effectuation decision-making logic contributes more to strengthening the relationship between managerial capability with innovation performance than operational capability with innovation performance.