How to cite this paper
Akhorshaideh, A., Hammouri, Q., Barqawi, B., Shrafat, F., Alfayez, D & AL-Lozi, K. (2023). Examining the impact of total quality management on the provision of healthcare services: A study of Jordanian healthcare organizations.Uncertain Supply Chain Management, 11(3), 923-932.
Refrences
Ababneh, O. M. A. (2021). The impact of organizational culture archetypes on quality performance and total quality management: the role of employee engagement and individual values. International Journal of Quality & Reliability Management, 38(6), 1387-1408.
Abualoush, S., Obeidat, A., Aljawarneh, N., Al-Qudah, S., & Bataineh, K. (2022). The effect of knowledge sharing on the relationship between empowerment, service innovative behavior and entrepreneurship. International Journal of Data and Network Science, 6(2), 419-428.
Abu-rumman, A. (2018). TQM and Competitive Advantage: Experiences within the Engineering, Electronics, and IT Industrial Sectors in Amman. In Excellence In Services 21th International Conference (pp. 0-12).
Agyabeng-Mensah, Y., Afum, E., Agnikpe, C., Cai, J., Ahenkorah, E., & Dacosta, E. (2021). Exploring the mediating influences of total quality management and just in time between green supply chain practices and performance. Journal of Manufacturing Technology Management, 32(1), 156-175.
Al Mannai, B., Suliman, S., & Al Alawai, Y. (2017). TQM Implementation Effect on Bahrain Industrial Performance. International Journal of Industrial Engineering, 8(1).
Alarabi, & Mekid, A. (2017). The application of total quality management in health institutions as an entry point to improve the quality of their services - a case study of Mohamed Boudiaf Hospital .Abdul Hamid Bin Badis Mostaganem University - Faculty of Economic, Business and Management Sciences. Algeria.
Al-Gasawneh, J. A., Almrafee, M. N., Alghasawneh, L. A. S., Hammouri, Q., Ahmad, A. M. K., & Nusairat, N. M. (2022). Disruption in Supply Chain due to Covid-19 in Jordanian Economy. Central European Management Journal, 30(4), 1213-1220.
Al-Mhasnah, A., Salleh, F., Afthanorhan, A., & Ghazali, P. J. M. S. L. (2018). The relationship between services quality and customer satisfaction among Jordanian healthcare sector. Management Science Letters, 8(12), 1413-1420.
Amman Vision. (n.d). A Beacon of Health; Medical Tourism in Jordan A Powerful Sector. Retrieved from https://ammanvision.jo/a-beacon-of-health-medical-tourism-in-jordan-a-powerful-sector/
Aquilani, B., Silvestri, C., & Ruggieri, A. (2016). Sustainability, TQM and value co- creation processes: The role of critical success factors. Sustainability, 8(10), 995.
Asikhia, O. (2010). Customer Orientation and Firm Performance among Nigerian Small and Medium Scale Businesses. International Journal of Marketing Studies, 2(1), 197- 205.
Balasubramanian, M. (2016). Total quality management [TQM] in the healthcare industry–challenges, barriers and implementation developing a framework for TQM implementation in a healthcare setup. Science Journal of Public Health, 4(4), 271-278.
Brown, C. A., & Robinson, D. M. (2002). Skewness and kurtosis implied by option prices: A correction. Journal of Financial Research, 25(2), 279-282.
Dabboor, E., Al-Ghadir, H., Al-Gasawneh, J. A., Nusairat, N. M., & Hammouri, Q. (2021). Factors Affecting Physicians Prescriptions: an Empirical Study on Jordanian General Physicians. Annals of the Romanian Society for Cell Biology, 25(6), 18631-18647.
Dubey, R., & Gunasekaran, A. (2015). Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results. International Journal of Production Research, 53(2), 371-382.
Ershadi, M. J., Najafi, N., & Soleimani, P. (2019). Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement. The TQM Journal, 31(6), 1093-1115.
Faloudah, A. A., Qasim, S., & Bahumayd, M. (2015). Total quality management in healthcare. International Journal of Computer Applications, 120(12).
Ferdousi, F., Baird, K., Munir, R., & Su, S. (2018). Associations between organisational factors, TQM and competitive advantage. Benchmarking: An International Journal, 25(3), 854-873.
Gözükara, İ., Çolakoğlu, N., & Şimşek, Ö. F. (2019). Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership. Total Quality Management & Business Excellence, 30(11-12), 1302-1318.
Hair, J. F. (2009). Multivariate data analysis.
Hammouri, Q., & Altaher, A. (2020). The Impact of Knowledge Sharing on Employees Satisfaction. International Journal of Psychosocial Rehabilitation, 24(10).
Hammouri, Q., Altaher, A. M., Rabaa’i, A., Khataybeh, H., & Al-Gasawneh, J. A. (2022). Influence OF Psychological Contract Fulfillment on Job Outcomes: A Case of the Academic Sphere In Jordan. Problems and Perspectives in Management, 20(3), 62-71.
Hanandeh, A., Altaher, A., Halim, M., Rezk, W., Mahfoudh, N., Hammouri, Q., & Darawsheh, S. (2023). The effects of digital transformation, digital leadership, and entrepreneurial motivation on business decision making and business process performance: Evidence from greater Amman municipality. International Journal of Data and Network Science, 7(2), 575-582.
Hanandeh, A., QaisHammouri, D., RaedHanandeh, D., & Hanandeh, R. (2021). Outsourcing and Job Performance: The Perspectives of Organizational Structure and Culture. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(6), 4378-4387.
Hassan, M. U., Nawaz, M. S., Shaukat, S., & Hassan, S. (2014). An empirical assessment of TQM dimensions and their relationship with firm performance: evidence from the textile sector of Pakistan. World Applied Sciences Journal, 30(6), 696-705.
Hohan, A. I., Olaru, M., & Pirnea, I. C. (2015). Assessment and continuous improvement of information security based on TQM and business excellence principles. Procedia Economics and Finance, 32, 352-359.
Hwang, G. H., Yoon, H. J., & Choi, M. (2020). Soft TQM practices and employee outcomes: A mediational analysis. Quality Management Journal, 27(3), 147-158.
Jordan Investment Commission. (2017). Overview of the Tourism Sector in Jordan. Retrieved from https://www.moin.gov.jo/wp-content/uploads/2018/07/Sector-Profile-Tourism-Final-Apr-2018-2.pdf
Jurburg, D., Viles, E., Tanco, M., Mateo, R., & Lleó, A. (2016). Measure to succeed: How to improve employee participation in continuous improvement. Journal of Industrial Engineering and Management, 9(5), 1059-1077.
Jurburg, D., Viles, E., Tanco, M., Mateo, R., & Lleó, Á. (2019). Understanding the main organisational antecedents of employee participation in continuous improvement. The TQM Journal, 31(3), 359-376.
Lagrosen, S. (2001). Strengthening the weakest link of TQM–from customer focus to customer understanding. The TQM Magazine, 13(5), 348-354
Mahmood, S., Qadeer, F., & Ahmed, A. (2014). Relationship between TQM dimensions and organizational performance. Pakistan Journal of Commerce and Social Sciences, 8(3), 662-679.
Mashal, A., & Ahmed, E. (2015). Effects of TQM practices on banking sector performance: The case of Jordan. Journal of Applied Finance and Banking, 5(6), 113.
Mehmood, S., Qadeer, F., & Ahmad, A. (2014). Relationship between TQM dimensions and organizational performance. Pakistan Journal of Commerce and Social Sciences (PJCSS), 8(3), 662-679.
Murray, M. (2017). Total quality management (TQM) and quality improvement.
Prashar, A., & Antony, J. (2018). Towards continuous improvement (CI) in professional service delivery: a systematic literature review. Total Quality Management & Business Excellence, 1-29.
Rouf, M. A., Debnath, S. C., Haque, M. E., Chowdhury, Z. M. R., Hasan, D. M. M., Zannat, T., & Rabby, M. F. (2017). Quality of hospital services in 5S-KAIZEN-TQM implemented secondary level hospital: a cross-sectional study. Asian Journal of Medical and Biological Research, 3(3), 335-340.
Saleh, F. I. M., Sweis, R. J., Abdelqader, B. Y., Abdallah, A. B., & Arafeh, M. (2017). The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan. International Journal of Productivity and Quality Management, 21(4), 443-459
Samat, N., Ramayah, T., & Saad, N. M. (2006). TQM practices, service quality, and market orientation. Management research news.
Sekaran, U., & Bougie, R. (2019). Research Methods for Business: A Skill Building Approach. Jhon Wiley and Sons Ltd: United Kingdom.
Sit, W. Y., Ooi, K. B., Lin, B., & Chong, A. Y. L. (2009). TQM and customer satisfaction in Malaysia's service sector. Industrial Management & Data Systems.
Tsai, Y., Wu, S. W., & Tsai, Y. H. (2018). Employee perceptions of service quality based on hospital quality improvement strategy. International Journal of Management, Economics and Social Sciences (IJMESS), 7(Special Issue), 13-25.
Turkyilmaz, A., Bulak, M. E., & Zaim, S. (2015). Assessment of TQM Practices as a part of supply chain management in healthcare institutions. International Journal of Supply Chain Management, 4(4), 1-9.
Van Assen, M. F. (2021). Training, employee involvement and continuous improvement–the moderating effect of a common improvement method. Production Planning & Control, 32(2), 132-144.
Van Kemenade, E. (2019). Emergence in TQM, a concept analysis. The TQM Journal.
Vaske, J. J., Beaman, J., & Sponarski, C. C. (2017). Rethinking internal consistency in Cronbach's alpha. Leisure Sciences, 39(2), 163-173.
Yusr, M. M., Mokhtar, S. S. M., Othman, A. R., & Sulaiman, Y. (2017). Does interaction between TQM practices and knowledge management processes enhance the innovation performance?. International Journal of Quality & Reliability Management, 34(7), 955-974.
Abualoush, S., Obeidat, A., Aljawarneh, N., Al-Qudah, S., & Bataineh, K. (2022). The effect of knowledge sharing on the relationship between empowerment, service innovative behavior and entrepreneurship. International Journal of Data and Network Science, 6(2), 419-428.
Abu-rumman, A. (2018). TQM and Competitive Advantage: Experiences within the Engineering, Electronics, and IT Industrial Sectors in Amman. In Excellence In Services 21th International Conference (pp. 0-12).
Agyabeng-Mensah, Y., Afum, E., Agnikpe, C., Cai, J., Ahenkorah, E., & Dacosta, E. (2021). Exploring the mediating influences of total quality management and just in time between green supply chain practices and performance. Journal of Manufacturing Technology Management, 32(1), 156-175.
Al Mannai, B., Suliman, S., & Al Alawai, Y. (2017). TQM Implementation Effect on Bahrain Industrial Performance. International Journal of Industrial Engineering, 8(1).
Alarabi, & Mekid, A. (2017). The application of total quality management in health institutions as an entry point to improve the quality of their services - a case study of Mohamed Boudiaf Hospital .Abdul Hamid Bin Badis Mostaganem University - Faculty of Economic, Business and Management Sciences. Algeria.
Al-Gasawneh, J. A., Almrafee, M. N., Alghasawneh, L. A. S., Hammouri, Q., Ahmad, A. M. K., & Nusairat, N. M. (2022). Disruption in Supply Chain due to Covid-19 in Jordanian Economy. Central European Management Journal, 30(4), 1213-1220.
Al-Mhasnah, A., Salleh, F., Afthanorhan, A., & Ghazali, P. J. M. S. L. (2018). The relationship between services quality and customer satisfaction among Jordanian healthcare sector. Management Science Letters, 8(12), 1413-1420.
Amman Vision. (n.d). A Beacon of Health; Medical Tourism in Jordan A Powerful Sector. Retrieved from https://ammanvision.jo/a-beacon-of-health-medical-tourism-in-jordan-a-powerful-sector/
Aquilani, B., Silvestri, C., & Ruggieri, A. (2016). Sustainability, TQM and value co- creation processes: The role of critical success factors. Sustainability, 8(10), 995.
Asikhia, O. (2010). Customer Orientation and Firm Performance among Nigerian Small and Medium Scale Businesses. International Journal of Marketing Studies, 2(1), 197- 205.
Balasubramanian, M. (2016). Total quality management [TQM] in the healthcare industry–challenges, barriers and implementation developing a framework for TQM implementation in a healthcare setup. Science Journal of Public Health, 4(4), 271-278.
Brown, C. A., & Robinson, D. M. (2002). Skewness and kurtosis implied by option prices: A correction. Journal of Financial Research, 25(2), 279-282.
Dabboor, E., Al-Ghadir, H., Al-Gasawneh, J. A., Nusairat, N. M., & Hammouri, Q. (2021). Factors Affecting Physicians Prescriptions: an Empirical Study on Jordanian General Physicians. Annals of the Romanian Society for Cell Biology, 25(6), 18631-18647.
Dubey, R., & Gunasekaran, A. (2015). Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results. International Journal of Production Research, 53(2), 371-382.
Ershadi, M. J., Najafi, N., & Soleimani, P. (2019). Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement. The TQM Journal, 31(6), 1093-1115.
Faloudah, A. A., Qasim, S., & Bahumayd, M. (2015). Total quality management in healthcare. International Journal of Computer Applications, 120(12).
Ferdousi, F., Baird, K., Munir, R., & Su, S. (2018). Associations between organisational factors, TQM and competitive advantage. Benchmarking: An International Journal, 25(3), 854-873.
Gözükara, İ., Çolakoğlu, N., & Şimşek, Ö. F. (2019). Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership. Total Quality Management & Business Excellence, 30(11-12), 1302-1318.
Hair, J. F. (2009). Multivariate data analysis.
Hammouri, Q., & Altaher, A. (2020). The Impact of Knowledge Sharing on Employees Satisfaction. International Journal of Psychosocial Rehabilitation, 24(10).
Hammouri, Q., Altaher, A. M., Rabaa’i, A., Khataybeh, H., & Al-Gasawneh, J. A. (2022). Influence OF Psychological Contract Fulfillment on Job Outcomes: A Case of the Academic Sphere In Jordan. Problems and Perspectives in Management, 20(3), 62-71.
Hanandeh, A., Altaher, A., Halim, M., Rezk, W., Mahfoudh, N., Hammouri, Q., & Darawsheh, S. (2023). The effects of digital transformation, digital leadership, and entrepreneurial motivation on business decision making and business process performance: Evidence from greater Amman municipality. International Journal of Data and Network Science, 7(2), 575-582.
Hanandeh, A., QaisHammouri, D., RaedHanandeh, D., & Hanandeh, R. (2021). Outsourcing and Job Performance: The Perspectives of Organizational Structure and Culture. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(6), 4378-4387.
Hassan, M. U., Nawaz, M. S., Shaukat, S., & Hassan, S. (2014). An empirical assessment of TQM dimensions and their relationship with firm performance: evidence from the textile sector of Pakistan. World Applied Sciences Journal, 30(6), 696-705.
Hohan, A. I., Olaru, M., & Pirnea, I. C. (2015). Assessment and continuous improvement of information security based on TQM and business excellence principles. Procedia Economics and Finance, 32, 352-359.
Hwang, G. H., Yoon, H. J., & Choi, M. (2020). Soft TQM practices and employee outcomes: A mediational analysis. Quality Management Journal, 27(3), 147-158.
Jordan Investment Commission. (2017). Overview of the Tourism Sector in Jordan. Retrieved from https://www.moin.gov.jo/wp-content/uploads/2018/07/Sector-Profile-Tourism-Final-Apr-2018-2.pdf
Jurburg, D., Viles, E., Tanco, M., Mateo, R., & Lleó, A. (2016). Measure to succeed: How to improve employee participation in continuous improvement. Journal of Industrial Engineering and Management, 9(5), 1059-1077.
Jurburg, D., Viles, E., Tanco, M., Mateo, R., & Lleó, Á. (2019). Understanding the main organisational antecedents of employee participation in continuous improvement. The TQM Journal, 31(3), 359-376.
Lagrosen, S. (2001). Strengthening the weakest link of TQM–from customer focus to customer understanding. The TQM Magazine, 13(5), 348-354
Mahmood, S., Qadeer, F., & Ahmed, A. (2014). Relationship between TQM dimensions and organizational performance. Pakistan Journal of Commerce and Social Sciences, 8(3), 662-679.
Mashal, A., & Ahmed, E. (2015). Effects of TQM practices on banking sector performance: The case of Jordan. Journal of Applied Finance and Banking, 5(6), 113.
Mehmood, S., Qadeer, F., & Ahmad, A. (2014). Relationship between TQM dimensions and organizational performance. Pakistan Journal of Commerce and Social Sciences (PJCSS), 8(3), 662-679.
Murray, M. (2017). Total quality management (TQM) and quality improvement.
Prashar, A., & Antony, J. (2018). Towards continuous improvement (CI) in professional service delivery: a systematic literature review. Total Quality Management & Business Excellence, 1-29.
Rouf, M. A., Debnath, S. C., Haque, M. E., Chowdhury, Z. M. R., Hasan, D. M. M., Zannat, T., & Rabby, M. F. (2017). Quality of hospital services in 5S-KAIZEN-TQM implemented secondary level hospital: a cross-sectional study. Asian Journal of Medical and Biological Research, 3(3), 335-340.
Saleh, F. I. M., Sweis, R. J., Abdelqader, B. Y., Abdallah, A. B., & Arafeh, M. (2017). The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan. International Journal of Productivity and Quality Management, 21(4), 443-459
Samat, N., Ramayah, T., & Saad, N. M. (2006). TQM practices, service quality, and market orientation. Management research news.
Sekaran, U., & Bougie, R. (2019). Research Methods for Business: A Skill Building Approach. Jhon Wiley and Sons Ltd: United Kingdom.
Sit, W. Y., Ooi, K. B., Lin, B., & Chong, A. Y. L. (2009). TQM and customer satisfaction in Malaysia's service sector. Industrial Management & Data Systems.
Tsai, Y., Wu, S. W., & Tsai, Y. H. (2018). Employee perceptions of service quality based on hospital quality improvement strategy. International Journal of Management, Economics and Social Sciences (IJMESS), 7(Special Issue), 13-25.
Turkyilmaz, A., Bulak, M. E., & Zaim, S. (2015). Assessment of TQM Practices as a part of supply chain management in healthcare institutions. International Journal of Supply Chain Management, 4(4), 1-9.
Van Assen, M. F. (2021). Training, employee involvement and continuous improvement–the moderating effect of a common improvement method. Production Planning & Control, 32(2), 132-144.
Van Kemenade, E. (2019). Emergence in TQM, a concept analysis. The TQM Journal.
Vaske, J. J., Beaman, J., & Sponarski, C. C. (2017). Rethinking internal consistency in Cronbach's alpha. Leisure Sciences, 39(2), 163-173.
Yusr, M. M., Mokhtar, S. S. M., Othman, A. R., & Sulaiman, Y. (2017). Does interaction between TQM practices and knowledge management processes enhance the innovation performance?. International Journal of Quality & Reliability Management, 34(7), 955-974.