How to cite this paper
Abukhader, K & Onbaşıoğlu, D. (2021). The effects of total quality management practices on employee performance and the effect of training as a moderating variable.Uncertain Supply Chain Management, 9(3), 521-528.
Refrences
Ahmed, A. O., & Idris, A. A. (2020). Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies. The TQM Journal, 33(1), 95–124. doi: 10.1108/TQM-05-2019-0147.
Ahmed, P. K., Loh, A. Y., & Zairi, M. (1999). Cultures for continuous improvement and learning. Total Quality Management, 10(4-5), 426-434.doi: 10.1080/0954412997361.
Al‐khalifa, K. N., & Aspinwall, E. M. (2000). The development of total quality management in Qatar. The TQM Magazine. 12(3), 194–204.
ASQ (2018). History and Evolution of Total Quality Management (TQM). Learn About Quality.
Batalden, P. B., & Davidoff, F. (2007). What is “quality improvement” and how can it transform healthcare?. Quality and Safety in Health Care 16(1), 2–3. doi: 10.1136/qshc.2006.022046.
Benson, P. G., Saraph, J. V., & Schroeder, R. G. (1991). The effects of organizational context on quality management: an empirical investigation. Management science, 37(9), 1107-1124.. doi: 10.1287/mnsc.37.9.1107.
Boer, H., Berger, A., Chapman, R., & Gertsen, F. (Eds.). (2017). CI changes from suggestion box to organisational learning: continuous improvement in Europe and Australia: Continuous Improvement in Europe and Australia. Routledge.
Chelsea Goforth (2015). Using and Interpreting Cronbach’s Alpha | University of Virginia Library Research Data Services + Sciences. University of Virginia Library. Retrieved (https://data.library.virginia.edu/using-and-interpreting-cronbachs-alpha/).
Deming, W. E. (2019). Out of the Crisis. The MIT Press.
Duggirala, M., Rajendran, C., & Anantharaman, R. N. (2008). Provider‐perceived dimensions of total quality management in healthcare. Benchmarking: An International Journal, 15(6).
Feigenbaum, A. V. (1983). Total Quality Control Third Edition. Tema1 O Sistema Da Qualidade McGraw-Hill Book Company.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision sciences, 26(5), 659-691.
Galloway, L. (1998). Quality perceptions of internal and external customers: a case study in educational administration. The TQM magazine, 10(1), 20–26. doi: 10.1108/09544789810197774.
Glen, D. H., Besterfield, C., & Besterfield-Michna. (2012). Total Quality Management. 3rd ed.
Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence. Upper Saddle River, NJ: Pearson.
Hoyle, D. (2017). ISO 9000 Quality Systems Handbook -Increasing the Quality of an Organization’s Outputs.
Idris, M. A., & Zairi, M. (2006). Sustaining TQM: a synthesis of literature and proposed research framework. Total Quality Management and Business Excellence, 17(9), 1245-1260.
Jeston, J., & Nelis, J. (2008). Business Process Management Practical Guidelines to Successful Implementations. 1542. 2nd ed.
Juran, J., & Godfrey, A. (1998). Juran’s Quality Handbook, 5th ed.
Kanji, G. K. (2002). Performance measurement system. Total Quality Management, 13(5), 715-728.
Kanji, G. K. (2012a). Measuring Business Excellence. Taylor and Francis.
Kanji, G. K. (2012b). Measuring Business Excellence.
Kueng, P. (2000). Process Performance Measurement System: A Tool to Support Process-Based Organizations. Total Quality Management, 11(1), 67–85. doi: 10.1080/0954412007035.
Lanham, H. J., McDaniel Jr, R. R., Crabtree, B. F., Miller, W. L., Stange, K. C., Tallia, A. F., & Nutting, P. A. (2009). How improving practice relationships among clinicians and nonclinicians can improve quality in primary care. The Joint Commission Journal on Quality and Patient Safety, 35(9), 457-AP2.
Lenka, U., Suar, D., & Mohapatra, P. K. (2010). Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services. Global Business Review, 11(1), 79-101.
Ljungström, M., & Klefsjö, B. (2003). Implementation obstacles for a work-development-oriented TQM strategy. Quality Control and Applied Statistics, 48(5), 529-532.
Lopez-Sanchez, M., Miralles, J. C., & Musavi, A. (2009, July). Approaches to Hospital Process Management. In CCIA (pp. 409-418).
Micklewright, M. (2010). What Would Deming Probably Think of Today’s Movements?
Oakland, J. S. (2014). Total Quality Management and Operational Excellence: Text with Cases.
Palo, S., & Padhi, N. (2003). Measuring effectiveness of TQM training: an Indian study. International Journal of Training and Development, 7(3), 203-216.
Rad, A. M. M. (2005). A survey of total quality management in Iran: Barriers to successful implementation in health care organizations. Leadership in Health Services, 18(3).
Rees, C. J., & Ed, D. (2001). Employee selection in a total quality management context: Taking a hard look at a soft issue. Total Quality Management, 12(7-8), 855-860.
Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393-409.
Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423.
Sun, H. (2000). Total quality management, ISO 9000 certification and performance improvement. International Journal of Quality & Reliability Management, 17(2).
Vouzas, F., & Psychogios, A. G. (2007). Assessing managers' awareness of TQM. The TQM magazine, 19(1).
Walker Jr, O. C., & Ruekert, R. W. (1987). Marketing's role in the implementation of business strategies: a critical review and conceptual framework. Journal of Marketing, 51(3), 15-33.
Weiner, B. J., Alexander, J. A., Shortell, S. M., Baker, L. C., Becker, M., & Geppert, J. J. (2006). Quality improvement implementation and hospital performance on quality indicators. Health Services Research, 41(2), 307-334.
Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2017). Strategic management and business policy (p. 55). Boston, MA: pearson.
Zairi, M. (1992). The art of benchmarking: using customer feedback to establish a performance gap. Total Quality Management, 3(2), 177-188.
Zhang, Z., Waszink, A. B., & Wijngaard, J. (2000). An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality & Reliability Management, 17(7), 730–55.
Ahmed, P. K., Loh, A. Y., & Zairi, M. (1999). Cultures for continuous improvement and learning. Total Quality Management, 10(4-5), 426-434.doi: 10.1080/0954412997361.
Al‐khalifa, K. N., & Aspinwall, E. M. (2000). The development of total quality management in Qatar. The TQM Magazine. 12(3), 194–204.
ASQ (2018). History and Evolution of Total Quality Management (TQM). Learn About Quality.
Batalden, P. B., & Davidoff, F. (2007). What is “quality improvement” and how can it transform healthcare?. Quality and Safety in Health Care 16(1), 2–3. doi: 10.1136/qshc.2006.022046.
Benson, P. G., Saraph, J. V., & Schroeder, R. G. (1991). The effects of organizational context on quality management: an empirical investigation. Management science, 37(9), 1107-1124.. doi: 10.1287/mnsc.37.9.1107.
Boer, H., Berger, A., Chapman, R., & Gertsen, F. (Eds.). (2017). CI changes from suggestion box to organisational learning: continuous improvement in Europe and Australia: Continuous Improvement in Europe and Australia. Routledge.
Chelsea Goforth (2015). Using and Interpreting Cronbach’s Alpha | University of Virginia Library Research Data Services + Sciences. University of Virginia Library. Retrieved (https://data.library.virginia.edu/using-and-interpreting-cronbachs-alpha/).
Deming, W. E. (2019). Out of the Crisis. The MIT Press.
Duggirala, M., Rajendran, C., & Anantharaman, R. N. (2008). Provider‐perceived dimensions of total quality management in healthcare. Benchmarking: An International Journal, 15(6).
Feigenbaum, A. V. (1983). Total Quality Control Third Edition. Tema1 O Sistema Da Qualidade McGraw-Hill Book Company.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision sciences, 26(5), 659-691.
Galloway, L. (1998). Quality perceptions of internal and external customers: a case study in educational administration. The TQM magazine, 10(1), 20–26. doi: 10.1108/09544789810197774.
Glen, D. H., Besterfield, C., & Besterfield-Michna. (2012). Total Quality Management. 3rd ed.
Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence. Upper Saddle River, NJ: Pearson.
Hoyle, D. (2017). ISO 9000 Quality Systems Handbook -Increasing the Quality of an Organization’s Outputs.
Idris, M. A., & Zairi, M. (2006). Sustaining TQM: a synthesis of literature and proposed research framework. Total Quality Management and Business Excellence, 17(9), 1245-1260.
Jeston, J., & Nelis, J. (2008). Business Process Management Practical Guidelines to Successful Implementations. 1542. 2nd ed.
Juran, J., & Godfrey, A. (1998). Juran’s Quality Handbook, 5th ed.
Kanji, G. K. (2002). Performance measurement system. Total Quality Management, 13(5), 715-728.
Kanji, G. K. (2012a). Measuring Business Excellence. Taylor and Francis.
Kanji, G. K. (2012b). Measuring Business Excellence.
Kueng, P. (2000). Process Performance Measurement System: A Tool to Support Process-Based Organizations. Total Quality Management, 11(1), 67–85. doi: 10.1080/0954412007035.
Lanham, H. J., McDaniel Jr, R. R., Crabtree, B. F., Miller, W. L., Stange, K. C., Tallia, A. F., & Nutting, P. A. (2009). How improving practice relationships among clinicians and nonclinicians can improve quality in primary care. The Joint Commission Journal on Quality and Patient Safety, 35(9), 457-AP2.
Lenka, U., Suar, D., & Mohapatra, P. K. (2010). Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services. Global Business Review, 11(1), 79-101.
Ljungström, M., & Klefsjö, B. (2003). Implementation obstacles for a work-development-oriented TQM strategy. Quality Control and Applied Statistics, 48(5), 529-532.
Lopez-Sanchez, M., Miralles, J. C., & Musavi, A. (2009, July). Approaches to Hospital Process Management. In CCIA (pp. 409-418).
Micklewright, M. (2010). What Would Deming Probably Think of Today’s Movements?
Oakland, J. S. (2014). Total Quality Management and Operational Excellence: Text with Cases.
Palo, S., & Padhi, N. (2003). Measuring effectiveness of TQM training: an Indian study. International Journal of Training and Development, 7(3), 203-216.
Rad, A. M. M. (2005). A survey of total quality management in Iran: Barriers to successful implementation in health care organizations. Leadership in Health Services, 18(3).
Rees, C. J., & Ed, D. (2001). Employee selection in a total quality management context: Taking a hard look at a soft issue. Total Quality Management, 12(7-8), 855-860.
Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393-409.
Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423.
Sun, H. (2000). Total quality management, ISO 9000 certification and performance improvement. International Journal of Quality & Reliability Management, 17(2).
Vouzas, F., & Psychogios, A. G. (2007). Assessing managers' awareness of TQM. The TQM magazine, 19(1).
Walker Jr, O. C., & Ruekert, R. W. (1987). Marketing's role in the implementation of business strategies: a critical review and conceptual framework. Journal of Marketing, 51(3), 15-33.
Weiner, B. J., Alexander, J. A., Shortell, S. M., Baker, L. C., Becker, M., & Geppert, J. J. (2006). Quality improvement implementation and hospital performance on quality indicators. Health Services Research, 41(2), 307-334.
Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2017). Strategic management and business policy (p. 55). Boston, MA: pearson.
Zairi, M. (1992). The art of benchmarking: using customer feedback to establish a performance gap. Total Quality Management, 3(2), 177-188.
Zhang, Z., Waszink, A. B., & Wijngaard, J. (2000). An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality & Reliability Management, 17(7), 730–55.