How to cite this paper
Guspianto, G., Asyary, A & Ibnu, I. (2021). Integration model of total quality management and six sigma in hospital quality management.Management Science Letters , 11(4), 1439-1442.
Refrences
Alolayyan, M. N., Ali, K. A. M., & Idris, F. (2011). The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals. Asian Journal on Quality, 12(2), 204-222
Bowerman, J., Antony, J., Downey‐Ennis, K., Antony, F., & Seow, C. (2007). Can Six Sigma be the “cure” for our “ailing” NHS? Leadership in Health Services, 22(8), 860‐874.
Coronado, R. B., & Antony, J. (2002). Critical success factors for the successful implementation of six sigma projects in organisations. The TQM Magazine, 14(2), 92-99.
Feng, J., Prajogo, D. I., Tan, K. C., & Sohal, A. S. (2006). The impact of TQM practices on performance. European Journal of Innovation Management, 9(3), 269-278
Fening, F. A. (2012). Impact of quality management practices on the performance and growth of small and medium sized enterprises (SMEs) in Ghana. International Journal of Business and Social Science, 3(13).
Gaspersz, V., & Fontana, A. (2011). Integrated Management Problem Solving Panduan bagi Praktisi Bisnis dan Industri. Vinchristo Publication.
Haikonen, A., Savolainen, T., & Järvinen, P. (2004). Exploring Six Sigma and CI capability development: preliminary case study findings on management role. Journal of Manufacturing Technology Management, 15(4), 369-378
Ho, D. C. K., Duffy, V. G., & Shih, H. M. (2001). Total quality management: an empirical test for mediation effect. International Journal of Production Research, 39(3), 529–548.
Institute of Medicine (IOM). (2006). Performance measurement: accelerating improvement. The National Academies Press.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435.
Lakhal, L., Pasin, F., & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality & Reliability Management, 23(6), 625-646.
Lee, S., Choi, K., Kang, H., Cho, W., & Chae, Y. M. (2002). Assessing the factors influencing continuous quality improvement implementation: experience in Korean hospitals. International Journal for Quality in Health Care, 14(5), 383–391.
Manjunath, U., Metri, B. A., & Ramachandran, S. (2007). Quality management in a healthcare organisation: a case of South Indian hospital. The TQM Magazine, 19(2), 129-139.
Nabitz, U., Klazinga, N., & Walburg, J. A. N. (2000). The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. International Journal for Quality in Health Care, 12(3), 191–202.
Rad, A. M. M. (2005). A survey of total quality management in Iran: Barriers to successful implementation in health care organizations. Leadership in Health Services, 18(3), 12–34.
Schroeder, R. G., Linderman, K., Liedtke, C., & Choo, A. S. (2009). Six Sigma: Definition and underlying theory. Quality Control and Applied Statistics, 54(5), 441–445.
Sehwail, L., & DeYong, C. (2003). Six Sigma in health care. Leadership in Health Services.
Wardhani, V., Utarini, A., van Dijk, J. P., Post, D., & Groothoff, J. W. (2009). Determinants of quality management systems implementation in hospitals. Health Policy, 89(3), 239–251.
World Health Organization. (2007). Performance Assessment Tool for Quality Improvement in Hospitals (PATH). Copenhagen: WHO Regional Office for Europe.
Zu, X., Fredendall, L. D., & Douglas, T. J. (2008). The evolving theory of quality management: the role of Six Sigma. Journal of Operations Management, 26(5), 630–650.
Bowerman, J., Antony, J., Downey‐Ennis, K., Antony, F., & Seow, C. (2007). Can Six Sigma be the “cure” for our “ailing” NHS? Leadership in Health Services, 22(8), 860‐874.
Coronado, R. B., & Antony, J. (2002). Critical success factors for the successful implementation of six sigma projects in organisations. The TQM Magazine, 14(2), 92-99.
Feng, J., Prajogo, D. I., Tan, K. C., & Sohal, A. S. (2006). The impact of TQM practices on performance. European Journal of Innovation Management, 9(3), 269-278
Fening, F. A. (2012). Impact of quality management practices on the performance and growth of small and medium sized enterprises (SMEs) in Ghana. International Journal of Business and Social Science, 3(13).
Gaspersz, V., & Fontana, A. (2011). Integrated Management Problem Solving Panduan bagi Praktisi Bisnis dan Industri. Vinchristo Publication.
Haikonen, A., Savolainen, T., & Järvinen, P. (2004). Exploring Six Sigma and CI capability development: preliminary case study findings on management role. Journal of Manufacturing Technology Management, 15(4), 369-378
Ho, D. C. K., Duffy, V. G., & Shih, H. M. (2001). Total quality management: an empirical test for mediation effect. International Journal of Production Research, 39(3), 529–548.
Institute of Medicine (IOM). (2006). Performance measurement: accelerating improvement. The National Academies Press.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435.
Lakhal, L., Pasin, F., & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality & Reliability Management, 23(6), 625-646.
Lee, S., Choi, K., Kang, H., Cho, W., & Chae, Y. M. (2002). Assessing the factors influencing continuous quality improvement implementation: experience in Korean hospitals. International Journal for Quality in Health Care, 14(5), 383–391.
Manjunath, U., Metri, B. A., & Ramachandran, S. (2007). Quality management in a healthcare organisation: a case of South Indian hospital. The TQM Magazine, 19(2), 129-139.
Nabitz, U., Klazinga, N., & Walburg, J. A. N. (2000). The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. International Journal for Quality in Health Care, 12(3), 191–202.
Rad, A. M. M. (2005). A survey of total quality management in Iran: Barriers to successful implementation in health care organizations. Leadership in Health Services, 18(3), 12–34.
Schroeder, R. G., Linderman, K., Liedtke, C., & Choo, A. S. (2009). Six Sigma: Definition and underlying theory. Quality Control and Applied Statistics, 54(5), 441–445.
Sehwail, L., & DeYong, C. (2003). Six Sigma in health care. Leadership in Health Services.
Wardhani, V., Utarini, A., van Dijk, J. P., Post, D., & Groothoff, J. W. (2009). Determinants of quality management systems implementation in hospitals. Health Policy, 89(3), 239–251.
World Health Organization. (2007). Performance Assessment Tool for Quality Improvement in Hospitals (PATH). Copenhagen: WHO Regional Office for Europe.
Zu, X., Fredendall, L. D., & Douglas, T. J. (2008). The evolving theory of quality management: the role of Six Sigma. Journal of Operations Management, 26(5), 630–650.