How to cite this paper
Narula, V & Grover, S. (0). Application of six sigma DMAIC methodology to reduce service resolution time in a service organization.Accounting, 1(1), 43-50.
Refrences
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Antony, J. (2006). Six sigma for service processes. Business Process Management Journal, 12(2), 234-248.
Banuelas, R., Tennant, C., Tuersley, I., & Tang, S. (2006). Selection of Six Sigma projects in the UK. The TQM Magazine, 18(5), 514-527.
Besseris, G. J. (2013). Improving quality cost performance with qualimetrical methods: a case from a high-speed packaging process. The International Journal of Advanced Manufacturing Technology, 69(5-8), 1775-1789.
Chakrabarty, A., & Kay Chuan, T. (2009). An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore.Management Research News, 32(7), 614-632.
Chakraborty, A., & Kay Chuan, T. (2013). An empirical analysis on Six Sigma implementation in service organisations. International Journal of Lean Six Sigma, 4(2), 141-170.
Chang, K. K., & Wang, F. K. (2008). Applying Six Sigma methodology to collaborative forecasting. The International Journal of Advanced Manufacturing Technology, 39(9-10), 1033-1044.
Harry, M. J., & Schroeder, R. R. (2005). Six Sigma: The breakthrough management strategy revolutionizing the world's top corporations. Broadway Business.
Heckl, D., Moormann, J., & Rosemann, M. (2010). Uptake and success factors of Six Sigma in the financial services industry. Business Process Management Journal, 16(3), 436-472.
Hoerl, R., & Snee, R. D. (2012). Statistical thinking: improving business performance (Vol. 48). John Wiley & Sons.
Kumaravadivel, A., & Natarajan, U. (2013). Application of Six-Sigma DMAIC methodology to sand-casting process with response surface methodology. The International Journal of Advanced Manufacturing Technology, 69(5-8), 1403-1420.
Lall, V., & Gupta, A. (2010). A tool based framework for applying Six Sigma methodology to services and transactional data. International Journal of Productivity and Quality Management, 5(4), 440-451.
Leavenworth, R. S., & Grant, E. L. (2000). Statistical quality control. Tata McGraw-Hill Education.
Levin, R. I., & Rubin, D. (1999). Statistics for Management. Practice-Hall.
Montgomery, D., C. (2009). Introduction to Statistical Quality Control. John Wiley.
Nakhai, B., & Neves, J. S. (2009). The challenges of Six Sigma in improving service quality. International Journal of Quality & Reliability Management,26(7), 663-684.
Natarajan, R. N., & Morse, J. (2009). Six Sigma in services-challenges and opportunities. International Journal of Productivity and Quality Management,4(5-6), 658-675.
Antony, J. (2006). Six sigma for service processes. Business Process Management Journal, 12(2), 234-248.
Banuelas, R., Tennant, C., Tuersley, I., & Tang, S. (2006). Selection of Six Sigma projects in the UK. The TQM Magazine, 18(5), 514-527.
Besseris, G. J. (2013). Improving quality cost performance with qualimetrical methods: a case from a high-speed packaging process. The International Journal of Advanced Manufacturing Technology, 69(5-8), 1775-1789.
Chakrabarty, A., & Kay Chuan, T. (2009). An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore.Management Research News, 32(7), 614-632.
Chakraborty, A., & Kay Chuan, T. (2013). An empirical analysis on Six Sigma implementation in service organisations. International Journal of Lean Six Sigma, 4(2), 141-170.
Chang, K. K., & Wang, F. K. (2008). Applying Six Sigma methodology to collaborative forecasting. The International Journal of Advanced Manufacturing Technology, 39(9-10), 1033-1044.
Harry, M. J., & Schroeder, R. R. (2005). Six Sigma: The breakthrough management strategy revolutionizing the world's top corporations. Broadway Business.
Heckl, D., Moormann, J., & Rosemann, M. (2010). Uptake and success factors of Six Sigma in the financial services industry. Business Process Management Journal, 16(3), 436-472.
Hoerl, R., & Snee, R. D. (2012). Statistical thinking: improving business performance (Vol. 48). John Wiley & Sons.
Kumaravadivel, A., & Natarajan, U. (2013). Application of Six-Sigma DMAIC methodology to sand-casting process with response surface methodology. The International Journal of Advanced Manufacturing Technology, 69(5-8), 1403-1420.
Lall, V., & Gupta, A. (2010). A tool based framework for applying Six Sigma methodology to services and transactional data. International Journal of Productivity and Quality Management, 5(4), 440-451.
Leavenworth, R. S., & Grant, E. L. (2000). Statistical quality control. Tata McGraw-Hill Education.
Levin, R. I., & Rubin, D. (1999). Statistics for Management. Practice-Hall.
Montgomery, D., C. (2009). Introduction to Statistical Quality Control. John Wiley.
Nakhai, B., & Neves, J. S. (2009). The challenges of Six Sigma in improving service quality. International Journal of Quality & Reliability Management,26(7), 663-684.
Natarajan, R. N., & Morse, J. (2009). Six Sigma in services-challenges and opportunities. International Journal of Productivity and Quality Management,4(5-6), 658-675.