How to cite this paper
Nasab, S., Hemmati, Y & Kia, S. (2014). An investigation on how TQM influences employee performance: A case study of banking industry.Management Science Letters , 4(1), 31-36.
Refrences
Ahmad, M. F., Zakuan, N., Jusoh, A., & Takala, J. (2012). Relationship of TQM and business performance with mediators of SPC, lean production and TPM. Procedia-Social and Behavioral Sciences, 65, 186-191.
Coyle-Shapiro, J. A., & Morrow, P. C. (2003). The role of individual differences in employee adoption of TQM orientation. Journal of vocational behavior, 62(2), 320-340.
Mar Fuentes-Fuentes, M., Albacete-S?ez, C. A., & Lloréns-Montes, F. J. (2004). The impact of environmental characteristics on TQM principles and organizational performance. Omega, 32(6), 425-442.
Prajogo, D.I., & Sohal, A. S. (2004). The multidimensionality of TQM practices in determining quality and innovation performance — an empirical examination. Technovation, 24(6), 443-453.
Prajogo, D. I., & Sohal, A. S. (2006). The integration of TQM and technology/R & D management in determining quality and innovation performance. Omega, 34(3), 296-312.
Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega, 33(1), 73-83
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26
Soltani, E., van der Meer, R., Gennard, J., & Williams, T. (2003). A TQM approach to HR performance evaluation criteria. European Management Journal, 21(3), 323-337.
Ugboro, I. O., & Obeng, K. (2000). Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study. Journal of Quality Management, 5(2), 247-272.
Coyle-Shapiro, J. A., & Morrow, P. C. (2003). The role of individual differences in employee adoption of TQM orientation. Journal of vocational behavior, 62(2), 320-340.
Mar Fuentes-Fuentes, M., Albacete-S?ez, C. A., & Lloréns-Montes, F. J. (2004). The impact of environmental characteristics on TQM principles and organizational performance. Omega, 32(6), 425-442.
Prajogo, D.I., & Sohal, A. S. (2004). The multidimensionality of TQM practices in determining quality and innovation performance — an empirical examination. Technovation, 24(6), 443-453.
Prajogo, D. I., & Sohal, A. S. (2006). The integration of TQM and technology/R & D management in determining quality and innovation performance. Omega, 34(3), 296-312.
Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega, 33(1), 73-83
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26
Soltani, E., van der Meer, R., Gennard, J., & Williams, T. (2003). A TQM approach to HR performance evaluation criteria. European Management Journal, 21(3), 323-337.
Ugboro, I. O., & Obeng, K. (2000). Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study. Journal of Quality Management, 5(2), 247-272.