How to cite this paper
Moghaddampour, J & Karimian, M. (2013). A study on impact of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence: A case study of an insurance company.Management Science Letters , 3(6), 1633-1648.
Refrences
Ashmos, D.P. & Duchon, D. (2000). Spirituality at work: Definition, measures. Assumption and
Validity Clamims, Paper Presented at the Academy of Management, Toronto.
Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and
employee responses. The Journal of Marketing, 69-82.
Bowen, D.E. & Lawler, E.E. (1992). The empowerment of service workers: what, why, how and
when. Sloan Management Review, 33, 31-39.
Brady, M.K., & Cornin, J. (2001). Customer orientation: effect son customer service perceptions and
outcome behaviors. Journal of Service Research, 3, 241-251.
Carlson, J. (1987). Moments of Truth. Sydney: Harper and Row.
Conger, J. A. (1994). Spirit at work: Discovering the spirituality in leadership. San Francisco: Jossey-Bass.
Dimitriades, Z. S. (2007). The influence of service climate and job involvement on customer-oriented
organizational citizenship behavior in Greek service organizations: a survey. Employee
Relations, 29(5), 469-491.
Dunlap, B. J., Dotson, M. J., & Chambers, T. M. (1988). Perceptions of real-estate brokers and
buyers: A sales-orientation, customer-orientation approach. Journal of Business research, 17(2),
175-187.
Emmons, R. A. (2000). Is spirituality an intelligence? Motivation, cognition, and the psychology of
ultimate concern. The International Journal for the Psychology of Religion, 10(1), 3-26.
Farhangi, A. A., Fatahi, M., Vasegh, B., & Nargesian, A. (2006), workplace spirituality and its role in
improving organizational citizenship behavior. Management Culture, 13, 5 – 36.
Farhangi, A. A., Fatahi, M., Vasegh, B., & Nargesian, A. (2009). Transformational leadership
predicting intelligence, studying the relationship between spiritual intelligence, emotional
intelligence and transformational leadership. Iranian Management Science Quarterly, 15, 31 – 57.
Fatahi, M. (2007). Studying the impacts of workplace spirituality on organizational citizenship
behavior and its relation to customer loyalty and service quality in Social Welfare Organization, M.
A. thesis, University of Tehran, Management School.
Fontana, D. (2003) Psychology, Religion and Spirituality. ABPS Blachwell.
George, M. (2006). How Intelligence are you…Really? From IQ to EQ to SQ, With a Little Intuition
along the way. Training & Management Development Methods, 20(4), 425-436.
Ghaseminejad, H. (2008). Customer – orientation and the necessity of respect to client. Lean
Entrepreneur Journal, 5, 57 – 62.
Gibbons, P. (2000). Spirituality at work: Definitions, measures assumptions, and validity claims.
Paper presented at the academy of management annual meetings. Toronto.
Gronroos, C. (1985). Internal marketing: theory and practice. Services Marketing in a Changing
Environment, American Marketing Association, Chicago: IL, 7-41.
Habibpour, K. & Safari, R. (2009), SPSS comprehensive application guide in surveys (analyzing
quantitative data), Motefakaeran Publications, Tehran.
Hartline, M.D., Maxham, J.G. & McKee, D.O. (2000). Corridors of influence in the determination of
customer-oriented strategy to customer contact service employees. Journal of Marketing, 64, 35-50.
Hoffman, K.D. & Ingram, T.N. (1992). Service provider, job satisfaction and customer-oriented
performance. Journal of Services Marketing, 6(2), 68-78.
Kelley, S.W. (1992). Developing customer orientation among service employees. Journal of the
Academy of Marketing Science, 27-36.
Kennedy, M. H. (2001). Spirituality in the workplace: An empirical study of this phenomenon among
adult graduates of a college degree completion program(Doctoral dissertation, Nova Southeastern
University).
Kinjerski, V. M., & Skrypnek, B. J. (2004). Defining spirit at work: finding common ground. Journal
of Organizational Change Management, 17(1), 26-42.
Knox, A. (2007). Never the twain shall meet? The customer-oriented bureaucracy and equal
employment opportunity in service work. Management Research News, 30(3), 216-227.
Krejcie, R.V. & Morgan, D.W. (1970). Determining sample size for research activities. Educational
and Psychological Measurement, 607-610.
McMullen, B. (2003). Emotional intelligence. British Medical Journal, 326(7381), S19.
Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work
attitudes: An exploratory empirical assessment. Journal of organizational change
management, 16(4), 426-447.
Mitroff, I. & Denton, E. (1999). A Spirituality Audit of Corporate America: A Hard Look at
Spirituality, Religion, and Values in the Workplace. Son Francisco, Jossey-Bass.
Mitroff, I. & Denton, E. (1999). A Study of Spirituality in the Workplace. Sloan Management Review,
83-92.
Momeni, M., & Ghayumi, A. (2010). Statistical Analyses by using SPSS. Moalef Publications, Tehran.
Nasel, D. (2004). Spiritual orientation in relation to spiritual intelligence: A consideration of
traditional Christianity and New Age/individualistic spirituality(Doctoral dissertation, University
of South Australia).
Neal, J. A., Lichtenstein, B. M. B., & Banner, D. (1999). Spiritual perspectives on individual, organizational
and societal transformation. Journal of Organizational Change Management, 12(3), 175-186.
Neal. J. (2004). www.spiritatwork.org/library/SpiritualIntelligenceAssessment.pdf.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome (Vol. 133).
Lexington, MA: Lexington books.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. (1997). Organizational citizenship behavior and the
quantity and quality of work group performance. Journal of applied psychology, 82(2), 262-270.
Rastegar, A. A. (2010). Spirituality in Organization with a Psychological Approach. Qom, Religions
University Publications [In Persian].
Robbins, S.P. (2005). Essentials of Organizational Behavior. 8th ed., Prentice-Hall.
Saghravani, Sima and Ghayour, Morteza (2009), Spirituality, self – flourish and spiritual intelligence
in workplace, Specialized – Research – Scientific Quarterly of Management Group at Imam Reza
University, 6. 27 – 31 [In Persian].
Sarmad, Z., Bazargan, A., & Hejazi, E. (2008). Research Methods in Behavioral Science. Agah
University, Tehran.
Sisk, D. (2008). Engaging the spiritual Intelligence of gifted student to build global awareness in
classroom. Academic Research Library, 30, 24-30.
Sohrabi, F. (2008). The basics of spiritual intelligence. Mental Health Quarterly, 1, 14 – 18.
Vaughan, F. (2003). What is spiritual intelligence? Journal of Humanistic Psychology, 42(2), 16-33.
Yazdani, H. R., Kazemi, M. R., & Salimi, G.R. (2010). Studying the role of spirituality in the
relationship between organizational justice and spirituality outcomes. Management Outlook
Commercial Management, 3, 117 – 133.
Zarei Matin, H. (2009). Advanced Organizational Behavior Management, Tehran, Agah Publications.
Zohar, D. & Marshall, I. (2000). SQ: Spiritual Intelligence, The Ultimate Intelligence. London:
Bloomsbury.
Validity Clamims, Paper Presented at the Academy of Management, Toronto.
Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and
employee responses. The Journal of Marketing, 69-82.
Bowen, D.E. & Lawler, E.E. (1992). The empowerment of service workers: what, why, how and
when. Sloan Management Review, 33, 31-39.
Brady, M.K., & Cornin, J. (2001). Customer orientation: effect son customer service perceptions and
outcome behaviors. Journal of Service Research, 3, 241-251.
Carlson, J. (1987). Moments of Truth. Sydney: Harper and Row.
Conger, J. A. (1994). Spirit at work: Discovering the spirituality in leadership. San Francisco: Jossey-Bass.
Dimitriades, Z. S. (2007). The influence of service climate and job involvement on customer-oriented
organizational citizenship behavior in Greek service organizations: a survey. Employee
Relations, 29(5), 469-491.
Dunlap, B. J., Dotson, M. J., & Chambers, T. M. (1988). Perceptions of real-estate brokers and
buyers: A sales-orientation, customer-orientation approach. Journal of Business research, 17(2),
175-187.
Emmons, R. A. (2000). Is spirituality an intelligence? Motivation, cognition, and the psychology of
ultimate concern. The International Journal for the Psychology of Religion, 10(1), 3-26.
Farhangi, A. A., Fatahi, M., Vasegh, B., & Nargesian, A. (2006), workplace spirituality and its role in
improving organizational citizenship behavior. Management Culture, 13, 5 – 36.
Farhangi, A. A., Fatahi, M., Vasegh, B., & Nargesian, A. (2009). Transformational leadership
predicting intelligence, studying the relationship between spiritual intelligence, emotional
intelligence and transformational leadership. Iranian Management Science Quarterly, 15, 31 – 57.
Fatahi, M. (2007). Studying the impacts of workplace spirituality on organizational citizenship
behavior and its relation to customer loyalty and service quality in Social Welfare Organization, M.
A. thesis, University of Tehran, Management School.
Fontana, D. (2003) Psychology, Religion and Spirituality. ABPS Blachwell.
George, M. (2006). How Intelligence are you…Really? From IQ to EQ to SQ, With a Little Intuition
along the way. Training & Management Development Methods, 20(4), 425-436.
Ghaseminejad, H. (2008). Customer – orientation and the necessity of respect to client. Lean
Entrepreneur Journal, 5, 57 – 62.
Gibbons, P. (2000). Spirituality at work: Definitions, measures assumptions, and validity claims.
Paper presented at the academy of management annual meetings. Toronto.
Gronroos, C. (1985). Internal marketing: theory and practice. Services Marketing in a Changing
Environment, American Marketing Association, Chicago: IL, 7-41.
Habibpour, K. & Safari, R. (2009), SPSS comprehensive application guide in surveys (analyzing
quantitative data), Motefakaeran Publications, Tehran.
Hartline, M.D., Maxham, J.G. & McKee, D.O. (2000). Corridors of influence in the determination of
customer-oriented strategy to customer contact service employees. Journal of Marketing, 64, 35-50.
Hoffman, K.D. & Ingram, T.N. (1992). Service provider, job satisfaction and customer-oriented
performance. Journal of Services Marketing, 6(2), 68-78.
Kelley, S.W. (1992). Developing customer orientation among service employees. Journal of the
Academy of Marketing Science, 27-36.
Kennedy, M. H. (2001). Spirituality in the workplace: An empirical study of this phenomenon among
adult graduates of a college degree completion program(Doctoral dissertation, Nova Southeastern
University).
Kinjerski, V. M., & Skrypnek, B. J. (2004). Defining spirit at work: finding common ground. Journal
of Organizational Change Management, 17(1), 26-42.
Knox, A. (2007). Never the twain shall meet? The customer-oriented bureaucracy and equal
employment opportunity in service work. Management Research News, 30(3), 216-227.
Krejcie, R.V. & Morgan, D.W. (1970). Determining sample size for research activities. Educational
and Psychological Measurement, 607-610.
McMullen, B. (2003). Emotional intelligence. British Medical Journal, 326(7381), S19.
Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work
attitudes: An exploratory empirical assessment. Journal of organizational change
management, 16(4), 426-447.
Mitroff, I. & Denton, E. (1999). A Spirituality Audit of Corporate America: A Hard Look at
Spirituality, Religion, and Values in the Workplace. Son Francisco, Jossey-Bass.
Mitroff, I. & Denton, E. (1999). A Study of Spirituality in the Workplace. Sloan Management Review,
83-92.
Momeni, M., & Ghayumi, A. (2010). Statistical Analyses by using SPSS. Moalef Publications, Tehran.
Nasel, D. (2004). Spiritual orientation in relation to spiritual intelligence: A consideration of
traditional Christianity and New Age/individualistic spirituality(Doctoral dissertation, University
of South Australia).
Neal, J. A., Lichtenstein, B. M. B., & Banner, D. (1999). Spiritual perspectives on individual, organizational
and societal transformation. Journal of Organizational Change Management, 12(3), 175-186.
Neal. J. (2004). www.spiritatwork.org/library/SpiritualIntelligenceAssessment.pdf.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome (Vol. 133).
Lexington, MA: Lexington books.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. (1997). Organizational citizenship behavior and the
quantity and quality of work group performance. Journal of applied psychology, 82(2), 262-270.
Rastegar, A. A. (2010). Spirituality in Organization with a Psychological Approach. Qom, Religions
University Publications [In Persian].
Robbins, S.P. (2005). Essentials of Organizational Behavior. 8th ed., Prentice-Hall.
Saghravani, Sima and Ghayour, Morteza (2009), Spirituality, self – flourish and spiritual intelligence
in workplace, Specialized – Research – Scientific Quarterly of Management Group at Imam Reza
University, 6. 27 – 31 [In Persian].
Sarmad, Z., Bazargan, A., & Hejazi, E. (2008). Research Methods in Behavioral Science. Agah
University, Tehran.
Sisk, D. (2008). Engaging the spiritual Intelligence of gifted student to build global awareness in
classroom. Academic Research Library, 30, 24-30.
Sohrabi, F. (2008). The basics of spiritual intelligence. Mental Health Quarterly, 1, 14 – 18.
Vaughan, F. (2003). What is spiritual intelligence? Journal of Humanistic Psychology, 42(2), 16-33.
Yazdani, H. R., Kazemi, M. R., & Salimi, G.R. (2010). Studying the role of spirituality in the
relationship between organizational justice and spirituality outcomes. Management Outlook
Commercial Management, 3, 117 – 133.
Zarei Matin, H. (2009). Advanced Organizational Behavior Management, Tehran, Agah Publications.
Zohar, D. & Marshall, I. (2000). SQ: Spiritual Intelligence, The Ultimate Intelligence. London:
Bloomsbury.