How to cite this paper
Hanzaee, K & Mirvaisi, M. (2013). A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees’ performance in Iranian hotel industry.Management Science Letters , 3(5), 1395-1402.
Refrences
Ackfeldt, A.L. & Neeru Malhotra, N. (2013). Revisiting the role stress-commitment relationship. Can
managerial interventions help? European Journal of Marketing, 47(3/4), 353-374.
Anari, N.N. (2012). Teachers: Emotional intelligence, job satisfaction, and organizational
commitment. Journal of workplace Learning, 24, (4), 256-269.
Bell, S.J. & Menguc, B. (2002). The employee-organization relationship, organizational citizenship
behaviors, an Organizational Citizenship Behavior d superior quality. Journal of Retailing, 78 (2),
131-46.
Brackett, M.A., Rivers, S.E., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional
abilities to social functioning: a comparison of self-report and performance measures of emotional
intelligence. Journal of Personality and Social Psychology, 91(4), 780–795.
Brown, M.W. & Cudeck, R. (1989). Single sample cross-validation indices for covariance structures.
Multivariate Behavioral Research, (24), 445-55.
Druskat, V.U., & Wolff, S.B., (2001). Building the emotional intelligence of groups. Harvard
Business Review, 79 (3), 80–90.
Fornell, C. & Larcker, D. (1981). Structural equation models with unobservable variables and
measurement error. Journal of Marketing Research, 18(1), 39-50.
Hassan, A. & Hashim, J. (2011). Role of organizational justice in determining work outcomes of
national and expatriate academic staff in Malaysia. International Journal of Commerce and
Management, 21 (1), 82-93.
Hu, L. & Bentler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis:
conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
Huselid, M. A. (1995). The Impact of Human Resource Management Practices on Turnover,
Productivity, and Corporate Financial Performance. Academy of Management Journal, 38(3), 635–
672.
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work
behaviors and organizational citizen behaviors among food and beverage employees in a deluxe
hotel. International Journal of Hospitality Management, 31(2), 369-378.
Lai, K. H., & Cheng, T. C. E. (2005). Effects of quality management and marketing on organisational
performance. Journal of Business Research, 58, 446–456.
Locke, E. (1976).The nature and consequent of job satisfaction. in Dunette, M.D. (ed), Handbook of
Industrial and Organizational Psychology, Rand-McNally, Chicago, IL, 1297-349.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Goleman, D., (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam.
Guest, D., Conway, N., & Dewe, P. (2004). Using sequential tree analysis to search for ‘bundles’ of
HR practices. Human Resource Management Journal, 14(1), 79-96.
Organ, D.W. (1988). A restatement of the satisfaction performance hypothesis. Journal of
Management, 14 (4), 547–557.
Organ, D.W. (1997). Organizational citizenship behavior: it’s construct clean-up time. Human
Performance, 10 (2), 85–97.
Payne W. L. (1985). A study of emotion: developing emotional self-integration; relating intelligence;
to fear, pain and desire (theory, structure of reality, problem-solving, contraction expansion, tuning
in/coming out/letting go). Doctoral Dissertation, the Union for Experimenting Colleges and
Universities.
Rahim, M. A. et al. (2002). A model of emotional intelligence and conflict management strategies: a
study in seven countries. International Journal of Organizational Analysis, 10(4), 302-326.
Salovey, P., & Mayer, J.D. (1990). Emotional Intelligence. Imagination Cognit. Pers, 9, 185 211.
Singh, D. (2001). Emotional Intelligence at Work. 1st ed., New Delhi: Response Books. (Chapter 2).
Shahzad, K., Sarmad, M., & Abbas, M. (2011). Impact of Emotional Intelligence (EI) on employee’s
performance in telecom sector of Pakistan. Journal of Business, 5(4), 1225-1231.
Smith, C.A., Organ, D.W. & Near, J.P. (1983). Organizational citizenship behavior: its nature and
antecedents. Journal of Applied Psychology, 68, (44), 653-663
Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the job
satisfaction survey. American Journal of Community Psychology, 13 (6), 693-713.
Yuan, B. J., Hsu, W. L., Shieh, J. H., & Li, K. P. (2012). Increasing emotional intelligence of
employees: Evidence from research and development teams in Taiwan. Social Behavior and
Personality: An international journal, 40(10), 1713-1724.
Yilmaz, K. & Tasdan, M. (2009). Organizational citizenship and organizational justice in Turkish
primary schools. Journal of Educational Administration, 47 (1), 108-126.
managerial interventions help? European Journal of Marketing, 47(3/4), 353-374.
Anari, N.N. (2012). Teachers: Emotional intelligence, job satisfaction, and organizational
commitment. Journal of workplace Learning, 24, (4), 256-269.
Bell, S.J. & Menguc, B. (2002). The employee-organization relationship, organizational citizenship
behaviors, an Organizational Citizenship Behavior d superior quality. Journal of Retailing, 78 (2),
131-46.
Brackett, M.A., Rivers, S.E., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional
abilities to social functioning: a comparison of self-report and performance measures of emotional
intelligence. Journal of Personality and Social Psychology, 91(4), 780–795.
Brown, M.W. & Cudeck, R. (1989). Single sample cross-validation indices for covariance structures.
Multivariate Behavioral Research, (24), 445-55.
Druskat, V.U., & Wolff, S.B., (2001). Building the emotional intelligence of groups. Harvard
Business Review, 79 (3), 80–90.
Fornell, C. & Larcker, D. (1981). Structural equation models with unobservable variables and
measurement error. Journal of Marketing Research, 18(1), 39-50.
Hassan, A. & Hashim, J. (2011). Role of organizational justice in determining work outcomes of
national and expatriate academic staff in Malaysia. International Journal of Commerce and
Management, 21 (1), 82-93.
Hu, L. & Bentler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis:
conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
Huselid, M. A. (1995). The Impact of Human Resource Management Practices on Turnover,
Productivity, and Corporate Financial Performance. Academy of Management Journal, 38(3), 635–
672.
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work
behaviors and organizational citizen behaviors among food and beverage employees in a deluxe
hotel. International Journal of Hospitality Management, 31(2), 369-378.
Lai, K. H., & Cheng, T. C. E. (2005). Effects of quality management and marketing on organisational
performance. Journal of Business Research, 58, 446–456.
Locke, E. (1976).The nature and consequent of job satisfaction. in Dunette, M.D. (ed), Handbook of
Industrial and Organizational Psychology, Rand-McNally, Chicago, IL, 1297-349.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Goleman, D., (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam.
Guest, D., Conway, N., & Dewe, P. (2004). Using sequential tree analysis to search for ‘bundles’ of
HR practices. Human Resource Management Journal, 14(1), 79-96.
Organ, D.W. (1988). A restatement of the satisfaction performance hypothesis. Journal of
Management, 14 (4), 547–557.
Organ, D.W. (1997). Organizational citizenship behavior: it’s construct clean-up time. Human
Performance, 10 (2), 85–97.
Payne W. L. (1985). A study of emotion: developing emotional self-integration; relating intelligence;
to fear, pain and desire (theory, structure of reality, problem-solving, contraction expansion, tuning
in/coming out/letting go). Doctoral Dissertation, the Union for Experimenting Colleges and
Universities.
Rahim, M. A. et al. (2002). A model of emotional intelligence and conflict management strategies: a
study in seven countries. International Journal of Organizational Analysis, 10(4), 302-326.
Salovey, P., & Mayer, J.D. (1990). Emotional Intelligence. Imagination Cognit. Pers, 9, 185 211.
Singh, D. (2001). Emotional Intelligence at Work. 1st ed., New Delhi: Response Books. (Chapter 2).
Shahzad, K., Sarmad, M., & Abbas, M. (2011). Impact of Emotional Intelligence (EI) on employee’s
performance in telecom sector of Pakistan. Journal of Business, 5(4), 1225-1231.
Smith, C.A., Organ, D.W. & Near, J.P. (1983). Organizational citizenship behavior: its nature and
antecedents. Journal of Applied Psychology, 68, (44), 653-663
Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the job
satisfaction survey. American Journal of Community Psychology, 13 (6), 693-713.
Yuan, B. J., Hsu, W. L., Shieh, J. H., & Li, K. P. (2012). Increasing emotional intelligence of
employees: Evidence from research and development teams in Taiwan. Social Behavior and
Personality: An international journal, 40(10), 1713-1724.
Yilmaz, K. & Tasdan, M. (2009). Organizational citizenship and organizational justice in Turkish
primary schools. Journal of Educational Administration, 47 (1), 108-126.