How to cite this paper
Kohneh, A., Yazdani, B & Kamalian, A. (2013). Performance measurement in governmental agencies using BSC-AHP: A case study of Civil Registry Office in Tehran.Management Science Letters , 3(4), 1255-1260.
Refrences
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healthcare organization: A multiple criteria approach based on balanced score. Omega, 40, 104–
119.
Huang, H. C. (2009). Designing a knowledge-based system for strategic planning: A balanced
scorecard perspective. Expert Systems with Applications, 36(1), 209–218.
Huang, H. C., Lai, M.C., & Lin, L. H. (2011). Developing strategic measurement and improvement
for the biopharmaceutical firm: Using the BSC hierarchy. Expert Systems with Applications, 38,
4875–4881.
Kaplan, R. S. & Norton, D. P. (1996). Using the balanced scorecard as a strategic management
system. Harvard Business Review (Jan-Feb), 74 (1), 75-85.
Kaplan, R. S. & Norton, D. P. (2000). The strategy-focused organization. USA: Harvard Business
School Press.
Lin, C. J., & Wu, W. W. (2008). A causal analytical method for group decision-making under fuzzy
environment. Expert Systems with Applications, 34(1), 205–213.
Momeni, M., Khodaei, S., & Bashiri, M. (2010). Evaluation of performance of society assurance
organization by used of combination FDEA and BSC. Journal of Industrial Management, 3, 137-
152.
Olson, E.M., & Slater, S.F. (2002). The balanced scorecard, competitive strategy, and performance.
Business Horizons, 45, 11–16.
Schmidberger, S., Bals, L., Hartmann, E., & Jahns, C. (2009). Ground handling services at European
hub airports: development of a performance measurement system for benchmarking. International
Journal of Production Economics, 117, 104–111.
Seyedhosseini, S.M., Taleghani, A.E., Bakhsha, A., & Partovi, S. (2011). Extracting leanness criteria
by employing the concept of Balanced Scorecard. Expert Systems with Applications, 38, 10454–
10461.
Tseng, M.L. (2010). Implementation and performance evaluation using the fuzzy network balanced
scorecard. Computers & Education, 55, 188 –201.
Wang, C.H., Lu, I.Y., & Chen, C.B. (2010). Integrating hierarchical balanced scorecard with nonadditive
fuzzy integral for evaluating high technology firm performance. International Journal of
Production Economics, 128, 413–426.
Yuksel, I., & Dag deviren, M. (2010).Using the fuzzy analytic network process (ANP) for Balanced
Scorecard (BSC):A case study for a manufacturing firm. Expert Systems with Applications, 37,
1270–1278.
healthcare organization: A multiple criteria approach based on balanced score. Omega, 40, 104–
119.
Huang, H. C. (2009). Designing a knowledge-based system for strategic planning: A balanced
scorecard perspective. Expert Systems with Applications, 36(1), 209–218.
Huang, H. C., Lai, M.C., & Lin, L. H. (2011). Developing strategic measurement and improvement
for the biopharmaceutical firm: Using the BSC hierarchy. Expert Systems with Applications, 38,
4875–4881.
Kaplan, R. S. & Norton, D. P. (1996). Using the balanced scorecard as a strategic management
system. Harvard Business Review (Jan-Feb), 74 (1), 75-85.
Kaplan, R. S. & Norton, D. P. (2000). The strategy-focused organization. USA: Harvard Business
School Press.
Lin, C. J., & Wu, W. W. (2008). A causal analytical method for group decision-making under fuzzy
environment. Expert Systems with Applications, 34(1), 205–213.
Momeni, M., Khodaei, S., & Bashiri, M. (2010). Evaluation of performance of society assurance
organization by used of combination FDEA and BSC. Journal of Industrial Management, 3, 137-
152.
Olson, E.M., & Slater, S.F. (2002). The balanced scorecard, competitive strategy, and performance.
Business Horizons, 45, 11–16.
Schmidberger, S., Bals, L., Hartmann, E., & Jahns, C. (2009). Ground handling services at European
hub airports: development of a performance measurement system for benchmarking. International
Journal of Production Economics, 117, 104–111.
Seyedhosseini, S.M., Taleghani, A.E., Bakhsha, A., & Partovi, S. (2011). Extracting leanness criteria
by employing the concept of Balanced Scorecard. Expert Systems with Applications, 38, 10454–
10461.
Tseng, M.L. (2010). Implementation and performance evaluation using the fuzzy network balanced
scorecard. Computers & Education, 55, 188 –201.
Wang, C.H., Lu, I.Y., & Chen, C.B. (2010). Integrating hierarchical balanced scorecard with nonadditive
fuzzy integral for evaluating high technology firm performance. International Journal of
Production Economics, 128, 413–426.
Yuksel, I., & Dag deviren, M. (2010).Using the fuzzy analytic network process (ANP) for Balanced
Scorecard (BSC):A case study for a manufacturing firm. Expert Systems with Applications, 37,
1270–1278.