How to cite this paper
Al-Laymoun, M., Alsardia, K & Albattat, A. (2020). Service quality and tourist satisfaction at homestays.Management Science Letters , 10(1), 209-216.
Refrences
Akbar, M. M., & Parvez, N. (2009). Impact of service quality, trust, and customer satisfaction on cus-tomers loyalty. ABAC journal, 29(1), 24-38.
Albattat, A., & Romli, S. (2017). Determining visitors’ repetition by using Servqual dimensions in at-traction parks: A case from Kuala Lumpur, Malaysia. International Journal of Applied Business and Economic Research, 15, 351-372.
Baker, D. & Crompton, L. (2000). Quality, satisfaction and behavioural intentions. Annals of Tourism Research, 27(3), 758-804.
Baldinger, A. & Rubinson, J. (1996). Brand loyalty: The link between attitude and behavior. Journal of Advertising Research, 2, 84-97.
Bloemer, J., Ruyter, K., & Wetzels, M. (1999). Linking perceived service quality and service loyalty: a multidimensional perspective. European Journal of Marketing, 33(11/12), 1082-1106.
Chen, C., & Tsai, D. (2007). How destination image and evaluative factors affect behavioural inten-tions. Tourism Management, 28, (4), 1115-22.
Choi, T. & Chu, R. (2001). Determining of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management, 20, 277-97.
Dotchin, J. A. & Oakland, J. S. (1994). Total quality management in services Part 2: Service Quality. International Journal of Quality & Reliability Management, 11(3), 27- 42.
Gowan, M., Seymour, J. & Lackey, C. (2001). Service quality in a public agency: Same expectations but different perceptions by employees, managers, and customers. Journal of Quality Management, 6(2), 275–291.
Grönroos, C. (2001). The perceived service quality concept - a mistake? Managing Service Quality, 11 (3),150-152.
Gursoy, D., McCleary, K. W. & Lepsito, L. R. (2007). Propensity to complain: effects of personality and behavioural factors. Journal of Hospitality & Tourism Research, 31(3), 358-386.
Homburg, C., Jensen, O. & Krohmer, H. (2008). Configurations of marketing and sales: taxonomy. Journal of Marketing, 72, 133-154.
Kara, A., Lonial, S., Tarim, M., and Zaim, S. (2005). A paradox of service quality in Turkey: The seemingly contradictory relative importance of tangible and intangible determinants of service quality. European Business Review, 17(1), 5-20.
Kotler, P. (2008). Marketing Management. 13th ED., Prentice-Hall, Upper Saddle River, NJ.
Lewis, B. R. & Mitchell, V. W. (1990). Defining and measuring the quality of customer service. Mar-keting Intelligence & Planning, 8(6), 11-17.
Parasuraman, A., Zeithmal, V. & Berry, L. (1985). A Conceptual Model of Service Quality and Its Im-plication for Future Research. Journal of Marketing, 49, 41- 50.
Quinn, J. B., Baruch, J. J., & Paquette, P. C. (1987). Technology in services. Scientific Ameri-can, 257(6), 50-59.
Sanchez, J., Callarisa, L., Rodriguez, R. & Moliner, M. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394-409.
Shankar, V., Smith, A. K. & Rangaswamy, A. (2003). Customer satisfaction and loyalty in online and offline encounters. International Journal of Research in Marketing, 20(2), 153-175.
Straughan, R.D. & Cooper, M.J., (2002). Managing internal markets: A conceptual framework adapted from SERVQUAL. The Marketing Review, 2, 253–265.
Taylor, S., Celuch, K. & Goodwin, S. (2004). The importance of brand equity to customer loyalty. Journal of Product & Brand Management, 13(4), 217-227.
Um, S., Chon, K. & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4),1141-1158.
Wbjaj, F., Ab Yajid, M. S., Khatibi, A. and Azam, S. F. (2018). Moderating effect of country of resi-dence towards customer satisfaction among star grade hotels in Sri Lanka. European Journal of Management and Marketing Studies, 3(2), 95-108.
Westbrook, R. & Oliver, R. (1991). The dimensionality of consumption on emotion patterns and con-sumer satisfaction. Journal of Consumer Research, 18(1), 84-91.
Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1), 67-85.
Zeithaml, V. A. & Bitner, M. J. (2003). Services Marketing: Integrating Customer Focus Across The Firm. New York, McGraw Hill.
Albattat, A., & Romli, S. (2017). Determining visitors’ repetition by using Servqual dimensions in at-traction parks: A case from Kuala Lumpur, Malaysia. International Journal of Applied Business and Economic Research, 15, 351-372.
Baker, D. & Crompton, L. (2000). Quality, satisfaction and behavioural intentions. Annals of Tourism Research, 27(3), 758-804.
Baldinger, A. & Rubinson, J. (1996). Brand loyalty: The link between attitude and behavior. Journal of Advertising Research, 2, 84-97.
Bloemer, J., Ruyter, K., & Wetzels, M. (1999). Linking perceived service quality and service loyalty: a multidimensional perspective. European Journal of Marketing, 33(11/12), 1082-1106.
Chen, C., & Tsai, D. (2007). How destination image and evaluative factors affect behavioural inten-tions. Tourism Management, 28, (4), 1115-22.
Choi, T. & Chu, R. (2001). Determining of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management, 20, 277-97.
Dotchin, J. A. & Oakland, J. S. (1994). Total quality management in services Part 2: Service Quality. International Journal of Quality & Reliability Management, 11(3), 27- 42.
Gowan, M., Seymour, J. & Lackey, C. (2001). Service quality in a public agency: Same expectations but different perceptions by employees, managers, and customers. Journal of Quality Management, 6(2), 275–291.
Grönroos, C. (2001). The perceived service quality concept - a mistake? Managing Service Quality, 11 (3),150-152.
Gursoy, D., McCleary, K. W. & Lepsito, L. R. (2007). Propensity to complain: effects of personality and behavioural factors. Journal of Hospitality & Tourism Research, 31(3), 358-386.
Homburg, C., Jensen, O. & Krohmer, H. (2008). Configurations of marketing and sales: taxonomy. Journal of Marketing, 72, 133-154.
Kara, A., Lonial, S., Tarim, M., and Zaim, S. (2005). A paradox of service quality in Turkey: The seemingly contradictory relative importance of tangible and intangible determinants of service quality. European Business Review, 17(1), 5-20.
Kotler, P. (2008). Marketing Management. 13th ED., Prentice-Hall, Upper Saddle River, NJ.
Lewis, B. R. & Mitchell, V. W. (1990). Defining and measuring the quality of customer service. Mar-keting Intelligence & Planning, 8(6), 11-17.
Parasuraman, A., Zeithmal, V. & Berry, L. (1985). A Conceptual Model of Service Quality and Its Im-plication for Future Research. Journal of Marketing, 49, 41- 50.
Quinn, J. B., Baruch, J. J., & Paquette, P. C. (1987). Technology in services. Scientific Ameri-can, 257(6), 50-59.
Sanchez, J., Callarisa, L., Rodriguez, R. & Moliner, M. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394-409.
Shankar, V., Smith, A. K. & Rangaswamy, A. (2003). Customer satisfaction and loyalty in online and offline encounters. International Journal of Research in Marketing, 20(2), 153-175.
Straughan, R.D. & Cooper, M.J., (2002). Managing internal markets: A conceptual framework adapted from SERVQUAL. The Marketing Review, 2, 253–265.
Taylor, S., Celuch, K. & Goodwin, S. (2004). The importance of brand equity to customer loyalty. Journal of Product & Brand Management, 13(4), 217-227.
Um, S., Chon, K. & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4),1141-1158.
Wbjaj, F., Ab Yajid, M. S., Khatibi, A. and Azam, S. F. (2018). Moderating effect of country of resi-dence towards customer satisfaction among star grade hotels in Sri Lanka. European Journal of Management and Marketing Studies, 3(2), 95-108.
Westbrook, R. & Oliver, R. (1991). The dimensionality of consumption on emotion patterns and con-sumer satisfaction. Journal of Consumer Research, 18(1), 84-91.
Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1), 67-85.
Zeithaml, V. A. & Bitner, M. J. (2003). Services Marketing: Integrating Customer Focus Across The Firm. New York, McGraw Hill.