This paper has been retracted.
How to cite this paper
Dawabsheh, M., Hussein, A & Jermsittiparsert, K. (2019). Retracted: The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine.Management Science Letters , 9(6), 921-932.
Refrences
Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementa-tion constructs. Decision sciences, 27(1), 23-56.
Akdere, M. (2006). Quality management through human resources: An integrated approach to perfor-mance improvement. The Business Review, Cambridge, 5(2), 233-238.
Al Shamsi, I. R. H., & Alsinani, S. (2018). A study of organizational factors and employee retention: The case of ministry of civil service in Oman. Journal of Accounting, Business and Finance Re-search, 3(2), 72-82.
Aldulaimi, S. H. (2018). The influence of national culture on commitment that produce behavioral sup-port for change initiatives. International Journal of Applied Economics, Finance and Account-ing, 3(2), 64-73.
Ali, A., & Haseeb, M. (2019). Radio frequency identification (RFID) technology as a strategic tool towards higher performance of supply chain operations in textile and apparel industry of Malaysia. Uncertain Supply Chain Management, 7(2), 215-226.
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and prof-itability: Findings from Sweden. Journal of marketing, 58(3), 53-66.
Anderson, N., & West, M. A. (1996). The team climate inventory: Development of the TCI and its ap-plications in teambuilding for innovativeness. European Journal of work and organizational psychol-ogy, 5(1), 53-66.
Antony, J. P., & Bhattacharyya, S. (2010a). Measuring organizational performance and organizational excellence of SMEs–Part 1: a conceptual framework. Measuring Business Excellence, 14(2), 3-11.
Antony, J. P., & Bhattacharyya, S. (2010b). Measuring organizational performance and organizational excellence of SMEs–Part 2: an empirical study on SMEs in India. Measuring Business Excel-lence, 14(3), 42-52.
Artha, I. W. B., & Mulyana, B. (2018). The effect of internal and external factors of companies on profitability and its implications on stock price index of state-owned banks. The Economics and Fi-nance Letters, 5(2), 58-71.
Balbaster Benavent, F., Cruz Ros, S., & Moreno-Luzon, M. (2005). A model of quality management self-assessment: an exploratory research. International Journal of Quality & Reliability Manage-ment, 22(5), 432-451.
Basheer, M., Siam, M., Awn, A., & Hassan, S. (2019). Exploring the role of TQM and supply chain practices for firm supply performance in the presence of information technology capabilities and supply chain technology adoption: A case of textile firms in Pakistan. Uncertain Supply Chain Man-agement, 7(2), 275-288.
Bhattacharyya, D., Hammond, A. T., & Glick, B. S. (2010). High-quality immunofluorescence of cul-tured cells. In Protein Secretion (pp. 403-410). Humana Press.
Black, S. A., & Porter, L. J. (1996). Identification of the critical factors of TQM. Decision scienc-es, 27(1), 1-21.
Burli, S. B., Kotturshettar, B. B., & Dalmia, R. V. (2012). Multiple Performance Measures: Six TQM Practices. SCMS Journal of Indian Management, 9(1), 69-79.
Callaway, S. K. (2017). How the principles of the sharing economy can improve organizational perfor-mance of the US public school system. International Journal of Public Policy and Administration Re-search, 4(1), 1-11.
Chenhall, R. H. (2005). Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study. Accounting, Organizations and Society, 30(5), 395-422.
Chong, V. K., & Rundus, M. J. (2004). Total quality management, market competition and organiza-tional performance. The British accounting review, 36(2), 155-172.
Colurcio, M., & Mele, C. (2006). TQM as a route to business excellence and stakeholder value: Find-ings from a case studies research. Journal of Quality and Reliability Management, 3(5), 464-489.
Dahlgaard, J. J., & Mi Dahlgaard-Park, S. (2006). Lean production, six sigma quality, TQM and com-pany culture. The TQM magazine, 18(3), 263-281.
Dale, B. G., & Wan, G. M. (2002). Setting up a quality costing system: an evaluation of the key is-sues. Business Process Management Journal, 8(2), 104-116.
Dean Jr, J. W., & Bowen, D. E. (1994). Management theory and total quality: improving research and practice through theory development. Academy of Management Review, 19(3), 392-418.
Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: evidence from Turkish SMEs. Journal of Manufacturing Technology Management, 17(6), 829-847.
Edgeman, R. L., & Eskildsen, J. K. (2012). Viral innovation: integration via sustainability & enterprise excellence. Journal of Innovation and Business Best Practices, Article ID 361451, 13 pages.
Eskildsen, J. K., Kristensen, K., & Jørn Juhl, H. (2004). Private versus public sector excellence. The TQM Magazine, 16(1), 50-56.
Flynn, B. B., Sakakibara, S., & Schroeder, R. G. (1995). Relationship between JIT and TQM: practices and performance. Academy of Management Journal, 38(5), 1325-1360.
Fotopoulos, C. V., & Psomas, E. L. (2010). The structural relationships between TQM factors and or-ganizational performance. The TQM journal, 22(5), 539-552.
Golparvar, M., & Azarmonabadi, A. R. (2014). Explaining psychological capital components through organization’s ethical climate components. International Journal of Business, Economics and Man-agement, 1(8), 216-228.
Hafeez, M. H., Basheer, M. F., Rafique, M., & Siddiqui, S. H. (2018). Exploring the Links between TQM Practices, Business Innovativeness and Firm Performance: An Emerging Market Perspec-tive. Pakistan Journal of Social Sciences (PJSS), 38(2), 485-500.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares struc-tural equation modeling (PLS-SEM). Sage Publications.
Hameed, W. U., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, H. K. (2018). Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malay-sian SME’s. Journal of Global Entrepreneurship Research, 8(1), 29.
Harrington, D., & Williams, B. (2004). Moving the quality effort forward–the emerging role of the middle manager. Managing Service Quality: An International Journal, 14(4), 297-306.
Haseeb, M., Abidin, I. S. Z., Hye, Q. M. A., & Hartani, N. H. (2018). The Impact of Renewable Energy on Economic Well-Being of Malaysia: Fresh Evidence from Auto Regressive Distributed Lag Bound Testing Approach. International Journal of Energy Economics and Policy, 9(1), 269-275.
Haseeb., H. Z., G. Hartani., N.H., Pahi., M.H. Nadeem., H. . (2019). Environmental Analysis of the Effect of Population Growth Rate on Supply Chain Performance and Economic Growth of Indonesia. Ekoloji, 28(107).
Hendricks, K. B., & Singhal, V. R. (2001). The long-run stock price performance of firms with effec-tive TQM programs. Management Science, 47(3), 359-368.
Kanji, G. K. (1998). Measurement of business excellence. Total Quality Management, 9(7), 633-643.
Kanji, G., & Moura E Sá, P. (2007). Performance measurement and business excellence: The reinforcing link for the public sector. Total Quality Management & Business Excellence, 18(1-2), 49-56.
Kartha, C. P. (2004). A comparison of ISO 9000: 2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria. The TQM magazine, 16(5), 331-340.
Kekäle, T., & Kekäle, J. (1995). A mismatch of cultures: a pitfall of implementing a total quality ap-proach. International Journal of Quality & Reliability Management, 12(9), 210-220.
Khan, S. N., & Ali, E. I. E. (2017). The moderating role of intellectual capital between enterprise risk management and firm performance: A conceptual review. American Journal of Social Sciences and Humanities, 2(1), 9-15.
Koehler, J. W., & Pankowski, J. M. (1996). Teams in government. Delray Beach, FL: St.
Lakhe, R. R., & Mohanty, R. P. (1995). Understanding TQM in service systems. International Journal of Quality & Reliability Management, 12(9), 139-153.
Lakshman, C. (2006). A theory of leadership for quality: Lessons from TQM for leadership theo-ry. Total Quality Management & Business Excellence, 17(1), 41-60.
Ling, F. X., & Yuen, J. L. F. (2014). Organizational commitment of white collar employees in dam-ansara heights, Kuala Lumpur. Journal of Social Economics Research, 1(7), 156-168.
Lü, L., & Zhou, T. (2011). Link prediction in complex networks: A survey. Physica A: statistical me-chanics and its applications, 390(6), 1150-1170.
Mansor, A., Darus, A., & Dali, M. (2013). Mediating effect of self-efficacy on self-leadership and teachers’ organizational citizenship behavior: A Conceptual framework. International Journal of Economics Business and Management Studies, 2(1), 1-11.
Martínez Lorente, A. R., Dewhurst, F., & Dale, B. G. (1999). TQM and business innovation. European Journal of Innovation Management, 2(1), 12-19.
McAdam, D. (2000). Culture and social movements. In Culture and Politics (pp. 253-268). Palgrave Macmillan, New York.
Meftah Abusa, F., & Gibson, P. (2013). Experiences of TQM elements on organisational performance and future opportunities for a developing country. International Journal of Quality & Reliability Management, 30(9), 920-941.
Mele, C., & Colurcio, M. (2006). The evolving path of TQM: towards business excellence and stake-holder value. International Journal of Quality & Reliability Management, 23(5), 464-489.
Oakland, J. S., & Tanner, S. J. (2005). Quality management in the 21st century–implementing success-ful change. International Journal of Productivity and Quality Management, 1(1-2), 69-87.
Oakland, T., & Harrison, P. L. (Eds.). (2011). Adaptive behavior assessment system-II: Clinical use and interpretation. Academic Press.
Ooncharoen, N., & Ussahawanitchakit, P. (2008). Building organizational excellence and business per-formance of hotel business in Thailand: effects of service culture and organizational characteris-tic. International Journal of Business Research, 8(3), 13-26.
Petrick, J. (2017). Total quality in managing human resources. Routledge.
Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic management journal, 16(1), 15-37.
Ramli, A., & Desa, N. M. (2014). The relationship between servant leadership and organizational com-mitment: The Malaysian perspectives. International Journal of Management and Sustainability, 3(2), 111-123.
Riaz, N., & Riaz, S. (2018). Investment and Economic Growth: A Panel Data Analysis. Asian Devel-opment Policy Review, 6(1), 20-31.
Salaheldin, S. I., & Mukhalalati, B. A. (2009). The Implementation of TQM in the Qatari Healthcare Sector. Journal of Accounting, Business & Management, 16(2).
Samat, N., Ramayah, T., & Mat Saad, N. (2006). TQM practices, service quality, and market orienta-tion: Some empirical evidence from a developing country. Management Research News, 29(11), 713-728.
Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393-409.
Suryanto, T., Haseeb, M., & Hartani, N. H. (2018). The Correlates of Developing Green Supply Chain Management Practices: Firms Level Analysis in Malaysia. International Journal of Supply Chain Management, 7(5), 316.
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical fac-tors of quality management. Decision sciences, 20(4), 810-829.
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based re-search published between 1989 and 2000: A literature review. International Journal of Quality & Re-liability Management, 19(7), 902-970.
Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business re-sults. International Journal of Operations & Production Management, 25(11), 1123-1155.
Singh, P. J., & Smith, A. J. (2004). Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, 15(5), 394-401.
Sluti, D. G. (1992). Linking process quality with performance: an empirical study of New Zealand man-ufacturing plants(Doctoral dissertation, ResearchSpace@ Auckland).
Srinidhi, B. (1998). Strategic quality management. International Journal of Quality Science, 3(1), 38-70.
Terziovski, M., & Samson, D. (1999). The link between total quality management practice and organisa-tional performance. International Journal of Quality & Reliability Management, 16(3), 226-237.
Thiagarajan, T., & Zairi, M. (1997). A review of total quality management in practice: understanding the fundamentals through examples of best practice applications-Part I. The TQM magazine, 9(4), 270-286.
Yeh, W. C., Tseng, M. H., & Lee, C. C. (2018). Effects of Organizational Control, Trust, Relationship Commitment, and Partnerships on Relationship Performance in the Business Waste Industry. Inter-national Journal of Asian Social Science, 8(10), 881-897.
Akdere, M. (2006). Quality management through human resources: An integrated approach to perfor-mance improvement. The Business Review, Cambridge, 5(2), 233-238.
Al Shamsi, I. R. H., & Alsinani, S. (2018). A study of organizational factors and employee retention: The case of ministry of civil service in Oman. Journal of Accounting, Business and Finance Re-search, 3(2), 72-82.
Aldulaimi, S. H. (2018). The influence of national culture on commitment that produce behavioral sup-port for change initiatives. International Journal of Applied Economics, Finance and Account-ing, 3(2), 64-73.
Ali, A., & Haseeb, M. (2019). Radio frequency identification (RFID) technology as a strategic tool towards higher performance of supply chain operations in textile and apparel industry of Malaysia. Uncertain Supply Chain Management, 7(2), 215-226.
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and prof-itability: Findings from Sweden. Journal of marketing, 58(3), 53-66.
Anderson, N., & West, M. A. (1996). The team climate inventory: Development of the TCI and its ap-plications in teambuilding for innovativeness. European Journal of work and organizational psychol-ogy, 5(1), 53-66.
Antony, J. P., & Bhattacharyya, S. (2010a). Measuring organizational performance and organizational excellence of SMEs–Part 1: a conceptual framework. Measuring Business Excellence, 14(2), 3-11.
Antony, J. P., & Bhattacharyya, S. (2010b). Measuring organizational performance and organizational excellence of SMEs–Part 2: an empirical study on SMEs in India. Measuring Business Excel-lence, 14(3), 42-52.
Artha, I. W. B., & Mulyana, B. (2018). The effect of internal and external factors of companies on profitability and its implications on stock price index of state-owned banks. The Economics and Fi-nance Letters, 5(2), 58-71.
Balbaster Benavent, F., Cruz Ros, S., & Moreno-Luzon, M. (2005). A model of quality management self-assessment: an exploratory research. International Journal of Quality & Reliability Manage-ment, 22(5), 432-451.
Basheer, M., Siam, M., Awn, A., & Hassan, S. (2019). Exploring the role of TQM and supply chain practices for firm supply performance in the presence of information technology capabilities and supply chain technology adoption: A case of textile firms in Pakistan. Uncertain Supply Chain Man-agement, 7(2), 275-288.
Bhattacharyya, D., Hammond, A. T., & Glick, B. S. (2010). High-quality immunofluorescence of cul-tured cells. In Protein Secretion (pp. 403-410). Humana Press.
Black, S. A., & Porter, L. J. (1996). Identification of the critical factors of TQM. Decision scienc-es, 27(1), 1-21.
Burli, S. B., Kotturshettar, B. B., & Dalmia, R. V. (2012). Multiple Performance Measures: Six TQM Practices. SCMS Journal of Indian Management, 9(1), 69-79.
Callaway, S. K. (2017). How the principles of the sharing economy can improve organizational perfor-mance of the US public school system. International Journal of Public Policy and Administration Re-search, 4(1), 1-11.
Chenhall, R. H. (2005). Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study. Accounting, Organizations and Society, 30(5), 395-422.
Chong, V. K., & Rundus, M. J. (2004). Total quality management, market competition and organiza-tional performance. The British accounting review, 36(2), 155-172.
Colurcio, M., & Mele, C. (2006). TQM as a route to business excellence and stakeholder value: Find-ings from a case studies research. Journal of Quality and Reliability Management, 3(5), 464-489.
Dahlgaard, J. J., & Mi Dahlgaard-Park, S. (2006). Lean production, six sigma quality, TQM and com-pany culture. The TQM magazine, 18(3), 263-281.
Dale, B. G., & Wan, G. M. (2002). Setting up a quality costing system: an evaluation of the key is-sues. Business Process Management Journal, 8(2), 104-116.
Dean Jr, J. W., & Bowen, D. E. (1994). Management theory and total quality: improving research and practice through theory development. Academy of Management Review, 19(3), 392-418.
Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: evidence from Turkish SMEs. Journal of Manufacturing Technology Management, 17(6), 829-847.
Edgeman, R. L., & Eskildsen, J. K. (2012). Viral innovation: integration via sustainability & enterprise excellence. Journal of Innovation and Business Best Practices, Article ID 361451, 13 pages.
Eskildsen, J. K., Kristensen, K., & Jørn Juhl, H. (2004). Private versus public sector excellence. The TQM Magazine, 16(1), 50-56.
Flynn, B. B., Sakakibara, S., & Schroeder, R. G. (1995). Relationship between JIT and TQM: practices and performance. Academy of Management Journal, 38(5), 1325-1360.
Fotopoulos, C. V., & Psomas, E. L. (2010). The structural relationships between TQM factors and or-ganizational performance. The TQM journal, 22(5), 539-552.
Golparvar, M., & Azarmonabadi, A. R. (2014). Explaining psychological capital components through organization’s ethical climate components. International Journal of Business, Economics and Man-agement, 1(8), 216-228.
Hafeez, M. H., Basheer, M. F., Rafique, M., & Siddiqui, S. H. (2018). Exploring the Links between TQM Practices, Business Innovativeness and Firm Performance: An Emerging Market Perspec-tive. Pakistan Journal of Social Sciences (PJSS), 38(2), 485-500.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares struc-tural equation modeling (PLS-SEM). Sage Publications.
Hameed, W. U., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, H. K. (2018). Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malay-sian SME’s. Journal of Global Entrepreneurship Research, 8(1), 29.
Harrington, D., & Williams, B. (2004). Moving the quality effort forward–the emerging role of the middle manager. Managing Service Quality: An International Journal, 14(4), 297-306.
Haseeb, M., Abidin, I. S. Z., Hye, Q. M. A., & Hartani, N. H. (2018). The Impact of Renewable Energy on Economic Well-Being of Malaysia: Fresh Evidence from Auto Regressive Distributed Lag Bound Testing Approach. International Journal of Energy Economics and Policy, 9(1), 269-275.
Haseeb., H. Z., G. Hartani., N.H., Pahi., M.H. Nadeem., H. . (2019). Environmental Analysis of the Effect of Population Growth Rate on Supply Chain Performance and Economic Growth of Indonesia. Ekoloji, 28(107).
Hendricks, K. B., & Singhal, V. R. (2001). The long-run stock price performance of firms with effec-tive TQM programs. Management Science, 47(3), 359-368.
Kanji, G. K. (1998). Measurement of business excellence. Total Quality Management, 9(7), 633-643.
Kanji, G., & Moura E Sá, P. (2007). Performance measurement and business excellence: The reinforcing link for the public sector. Total Quality Management & Business Excellence, 18(1-2), 49-56.
Kartha, C. P. (2004). A comparison of ISO 9000: 2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria. The TQM magazine, 16(5), 331-340.
Kekäle, T., & Kekäle, J. (1995). A mismatch of cultures: a pitfall of implementing a total quality ap-proach. International Journal of Quality & Reliability Management, 12(9), 210-220.
Khan, S. N., & Ali, E. I. E. (2017). The moderating role of intellectual capital between enterprise risk management and firm performance: A conceptual review. American Journal of Social Sciences and Humanities, 2(1), 9-15.
Koehler, J. W., & Pankowski, J. M. (1996). Teams in government. Delray Beach, FL: St.
Lakhe, R. R., & Mohanty, R. P. (1995). Understanding TQM in service systems. International Journal of Quality & Reliability Management, 12(9), 139-153.
Lakshman, C. (2006). A theory of leadership for quality: Lessons from TQM for leadership theo-ry. Total Quality Management & Business Excellence, 17(1), 41-60.
Ling, F. X., & Yuen, J. L. F. (2014). Organizational commitment of white collar employees in dam-ansara heights, Kuala Lumpur. Journal of Social Economics Research, 1(7), 156-168.
Lü, L., & Zhou, T. (2011). Link prediction in complex networks: A survey. Physica A: statistical me-chanics and its applications, 390(6), 1150-1170.
Mansor, A., Darus, A., & Dali, M. (2013). Mediating effect of self-efficacy on self-leadership and teachers’ organizational citizenship behavior: A Conceptual framework. International Journal of Economics Business and Management Studies, 2(1), 1-11.
Martínez Lorente, A. R., Dewhurst, F., & Dale, B. G. (1999). TQM and business innovation. European Journal of Innovation Management, 2(1), 12-19.
McAdam, D. (2000). Culture and social movements. In Culture and Politics (pp. 253-268). Palgrave Macmillan, New York.
Meftah Abusa, F., & Gibson, P. (2013). Experiences of TQM elements on organisational performance and future opportunities for a developing country. International Journal of Quality & Reliability Management, 30(9), 920-941.
Mele, C., & Colurcio, M. (2006). The evolving path of TQM: towards business excellence and stake-holder value. International Journal of Quality & Reliability Management, 23(5), 464-489.
Oakland, J. S., & Tanner, S. J. (2005). Quality management in the 21st century–implementing success-ful change. International Journal of Productivity and Quality Management, 1(1-2), 69-87.
Oakland, T., & Harrison, P. L. (Eds.). (2011). Adaptive behavior assessment system-II: Clinical use and interpretation. Academic Press.
Ooncharoen, N., & Ussahawanitchakit, P. (2008). Building organizational excellence and business per-formance of hotel business in Thailand: effects of service culture and organizational characteris-tic. International Journal of Business Research, 8(3), 13-26.
Petrick, J. (2017). Total quality in managing human resources. Routledge.
Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic management journal, 16(1), 15-37.
Ramli, A., & Desa, N. M. (2014). The relationship between servant leadership and organizational com-mitment: The Malaysian perspectives. International Journal of Management and Sustainability, 3(2), 111-123.
Riaz, N., & Riaz, S. (2018). Investment and Economic Growth: A Panel Data Analysis. Asian Devel-opment Policy Review, 6(1), 20-31.
Salaheldin, S. I., & Mukhalalati, B. A. (2009). The Implementation of TQM in the Qatari Healthcare Sector. Journal of Accounting, Business & Management, 16(2).
Samat, N., Ramayah, T., & Mat Saad, N. (2006). TQM practices, service quality, and market orienta-tion: Some empirical evidence from a developing country. Management Research News, 29(11), 713-728.
Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393-409.
Suryanto, T., Haseeb, M., & Hartani, N. H. (2018). The Correlates of Developing Green Supply Chain Management Practices: Firms Level Analysis in Malaysia. International Journal of Supply Chain Management, 7(5), 316.
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical fac-tors of quality management. Decision sciences, 20(4), 810-829.
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based re-search published between 1989 and 2000: A literature review. International Journal of Quality & Re-liability Management, 19(7), 902-970.
Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business re-sults. International Journal of Operations & Production Management, 25(11), 1123-1155.
Singh, P. J., & Smith, A. J. (2004). Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, 15(5), 394-401.
Sluti, D. G. (1992). Linking process quality with performance: an empirical study of New Zealand man-ufacturing plants(Doctoral dissertation, ResearchSpace@ Auckland).
Srinidhi, B. (1998). Strategic quality management. International Journal of Quality Science, 3(1), 38-70.
Terziovski, M., & Samson, D. (1999). The link between total quality management practice and organisa-tional performance. International Journal of Quality & Reliability Management, 16(3), 226-237.
Thiagarajan, T., & Zairi, M. (1997). A review of total quality management in practice: understanding the fundamentals through examples of best practice applications-Part I. The TQM magazine, 9(4), 270-286.
Yeh, W. C., Tseng, M. H., & Lee, C. C. (2018). Effects of Organizational Control, Trust, Relationship Commitment, and Partnerships on Relationship Performance in the Business Waste Industry. Inter-national Journal of Asian Social Science, 8(10), 881-897.