How to cite this paper
Saifudin, A., Aima, M., Sutawidjaya, A & Sugiyono, S. (2021). Hospital digitalization in the era of industry 4.0 based on GHRM and service quality.International Journal of Data and Network Science, 5(2), 107-114.
Refrences
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Aghamolaei, T., Eftekhaari, T. E., Rafati, S., Kahnouji, K., Ahangari, S., Shahrzad, M. E., & Hoseini, S. H. (2014). Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: Patients' perspective. BMC Health Services Research, 14(1), 322.
Azmal, M., Kalhor, R., Dehcheshmeh, N. F., Goharinezhad, S., Heidari, Z. A., & Farzianpour, F. (2014). Going toward green hospital by sustainable healthcare waste management: Segregation, treatment and safe disposal. Health, 6(19), 2632.
Bahadori, M. T., Yu, Q. R., & Liu, Y. (2014, January). Fast Multivariate Spatio-temporal Analysis via Low Rank Tensor Learning. In NIPS (pp. 3491-3499).
Bilal, M., Oyedele, L., Qadir, J., Munir, K., Ajayi, S., ed, Akinade, O., Owolabi, H.A., Alaka, H.A. and Pasha, M. (2016). Big data in the construction industry: a review of present status, opportunities, and future trends. Advanced Engineer-ing Informatics, 30(3), 500-521.
Bombiak, E., & Marciniuk-Kluska, A. (2018). Green human resource management as a tool for the sustainable develop-ment of enterprises: Polish young company experience. Sustainability, 10(6), 1739.
Crossman, A. (2019). The meaning of reliability in sociology.
Gartner (2016), “Gartner’s top 10 strategic technology trends for 2017”, available at: www.gartner.com/ smarterwithgart-ner/gartners-top-10-technology-trends-2017
Hair, J., Sarstedt, M., Pieper, T. & Ringle, C. (2012). The use of partial least squares structural equation modeling in stra-tegic management research: A review of past practices and recommendations for future applications. Journal of Long Range Planning, 45(5/6), 320-340.
Husin, S., Chelladurai, P., & Musa, G. (2012). HRM practices, organizational citizenship behaviors, and perceived service quality in golf courses. Journal of Sport Management, 26(2), 143-158.
Handayani, P. W., Hidayanto, A. N., Sandhyaduhita, P. I., & Ayuningtyas, D. (2015). Strategic hospital services quality analysis in Indonesia. Expert Systems with Applications, 42(6), 3067-3078.
Jabbour, C. J. C. (2011). How Green are HRM practices, organizational culture, learning, and teamwork? A Brazilian study. Industrial and Commercial Training, 43(2).
Jabbour, C. J. C., & de Sousa Jabbour, A. B. L. (2016). Green human resource management and green supply chain man-agement: Linking two emerging agendas. Journal of Cleaner Production, 112, 1824-1833.
Kim, Y. J., Kim, W. G., Choi, H. M., & Phetvaroon, K. (2019). The effect of Green human resource management on hotel employees' eco-friendly behavior and environmental performance. International Journal of Hospitality Manage-ment, 76, 83-93.
Lee, D. (2017). HEALTHQUAL: a multi-item scale for assessing healthcare Service Quality. Service Business, 11(3), 491-516.
Lee, K. H. (2009). Why and how to adopt Green management into business organizations? The case study of Korean SMEs in the manufacturing industry. Management Decision, 47(7), 1101-1121.
Li, M., Lowrie, D. B., Huang, C. Y., Lu, X. C., Zhu, Y. C., Wu, X. H., ... & Zhao, P. (2015). Evaluating patients' perception of Service Quality at hospitals in nine Chinese cities using the ServQual scale. Asian Pacific Journal of Tropical Bio-medicine, 5(6), 497-504.
Locatelli, P., Restifo, N., Gastaldi, L., & Corso, M. (2012) Health Care Information Systems: Architectural Models and Governance, in Kalloniatis C. (Ed.) Innovative Information Systems Modelling and Techniques, Rijeka (Croatia): InTech, pp. 71–96.
Locatelli, P., Restifo, N., Gastaldi, L., Sini E., & Torresani, M. (2010) The Evolution of Hospital Information Systems and the Role of Electronic Patient Records: From the Italian Scenario to a Real Case, in Safran C., Reti S., Marin H.F. (Eds), MEDINFO 2010: Proceedings of the 13th World Congress on Medical Informatics, Amsterdam (Netherlands): IOS Press, pp. 247–251.
Marin-Garcia, J. A., & Tomas, J. M. (2016). Deconstructing AMO framework: A systematic review. Intangible Capital, 12(4), 1040-1087.
Opatha, H. H. P., & Arulrajah, A. A. (2014). Green human resource management: Simplified general reflections. Interna-tional Business Research, 7(8), 101.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model. Human re-source management, 30(3), 335-364.
Pham, N. T., Hoang, H. T., & Phan, Q. P. T. (2019). Green human resource management: a comprehensive review and fu-ture research agenda. International Journal of Manpower, 41(7), 845-878.
Pinzone, M., Guerci, M., Lettieri, E., & Redman, T. (2016). Progressing in the change journey towards sustainability in healthcare: The role of 'Green' HRM. Journal of Cleaner Production, 122, 201-211.
Provasnek, A. K., Sentic, A., & Schmid, E. (2017). Integrating eco-innovations and stakeholder engagement for sustaina-ble development and a social license to operate. Corporate Social Responsibility and Environmental Management, 24, 173–185.
Rahimi, K. (2019). Digital Health and the Elusive Quest for Savings. Lancet, 1, e108–e109.
Rawashdeh, A. (2018). The impact of Green human resource management on organizational environmental performance in Jordanian health service organizations. Management Science Letters, 8(10), 1049-1058.
Renwick, D. W., Jabbour, C. J., Muller-Camen, M., Redman, T., & Wilkinson, A. (2016). Contemporary developments in Green (environmental) HRM scholarship.
Renwick, D. WgUEST., Redman, T., & Maguire, S. (2013). Green human resource management: A review and research agenda. International Journal of Management Reviews, 15(1), 1-14.
Roscoe, S., Subramanian, N., Jabbour, C. J., & Chong, T. (2019). Green human resource management and the enablers of green organisational culture: Enhancing a firm's environmental performance for sustainable development. Business Strategy and the Environment, 28(5), 737-749.
Sasser, W. E., & Arbeit, S. P. (1976). Selling jobs in the service sector. Business Horizons, 19(3), 61-65.
Setyawan, F. E. B., & Supriyanto, S. (2020). Manajemen rumah sakit. Zifatama Jawara.
Shahani-Denning, C., Dudhat, P., Tevet, R., & Andreoli, N. (2010). Effect of physical attractiveness on selection decisions in India and the united states. International Journal of Management, 27(1), 37.
Sudin, S. (2011, June). Strategic GHRM: A proposed model that supports corporate environmental citizenship. In International Conference on Sociality and Economics Development, IPEDR (Vol. 10, pp. 79-83).
Sutawijaya, A. H., & Nawangsari, L. C. (2018). The Strategic Of Implementation Health And Safety To Improved Perfor-mance Construction Management System (Case In Arcamanic Project, Indonesia). International Journal of Engineer-ing & Technology, 7(2.29), 176-181.
Tang, G., Chen, Y., Jiang, Y., Paille, P., & Jia, J. (2018). Green Human Resource Management Practices: Scale Develop-ment And Validity. Asia Pacific Journal of Human Resources, 56(1), 31-55.
Watson, K., & Kavid, T. (2014). Green HR: an ideology or Practice in Possibility. Journal of Business Sustainability, 6(2), 129-39.
Yoon, S., & Suh, H. (2004). Ensuring IT consulting SERVQUAL and user satisfaction: a modified measurement tool. In-formation Systems Frontiers, 6(4), 341-351.
Aghamolaei, T., Eftekhaari, T. E., Rafati, S., Kahnouji, K., Ahangari, S., Shahrzad, M. E., & Hoseini, S. H. (2014). Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: Patients' perspective. BMC Health Services Research, 14(1), 322.
Azmal, M., Kalhor, R., Dehcheshmeh, N. F., Goharinezhad, S., Heidari, Z. A., & Farzianpour, F. (2014). Going toward green hospital by sustainable healthcare waste management: Segregation, treatment and safe disposal. Health, 6(19), 2632.
Bahadori, M. T., Yu, Q. R., & Liu, Y. (2014, January). Fast Multivariate Spatio-temporal Analysis via Low Rank Tensor Learning. In NIPS (pp. 3491-3499).
Bilal, M., Oyedele, L., Qadir, J., Munir, K., Ajayi, S., ed, Akinade, O., Owolabi, H.A., Alaka, H.A. and Pasha, M. (2016). Big data in the construction industry: a review of present status, opportunities, and future trends. Advanced Engineer-ing Informatics, 30(3), 500-521.
Bombiak, E., & Marciniuk-Kluska, A. (2018). Green human resource management as a tool for the sustainable develop-ment of enterprises: Polish young company experience. Sustainability, 10(6), 1739.
Crossman, A. (2019). The meaning of reliability in sociology.
Gartner (2016), “Gartner’s top 10 strategic technology trends for 2017”, available at: www.gartner.com/ smarterwithgart-ner/gartners-top-10-technology-trends-2017
Hair, J., Sarstedt, M., Pieper, T. & Ringle, C. (2012). The use of partial least squares structural equation modeling in stra-tegic management research: A review of past practices and recommendations for future applications. Journal of Long Range Planning, 45(5/6), 320-340.
Husin, S., Chelladurai, P., & Musa, G. (2012). HRM practices, organizational citizenship behaviors, and perceived service quality in golf courses. Journal of Sport Management, 26(2), 143-158.
Handayani, P. W., Hidayanto, A. N., Sandhyaduhita, P. I., & Ayuningtyas, D. (2015). Strategic hospital services quality analysis in Indonesia. Expert Systems with Applications, 42(6), 3067-3078.
Jabbour, C. J. C. (2011). How Green are HRM practices, organizational culture, learning, and teamwork? A Brazilian study. Industrial and Commercial Training, 43(2).
Jabbour, C. J. C., & de Sousa Jabbour, A. B. L. (2016). Green human resource management and green supply chain man-agement: Linking two emerging agendas. Journal of Cleaner Production, 112, 1824-1833.
Kim, Y. J., Kim, W. G., Choi, H. M., & Phetvaroon, K. (2019). The effect of Green human resource management on hotel employees' eco-friendly behavior and environmental performance. International Journal of Hospitality Manage-ment, 76, 83-93.
Lee, D. (2017). HEALTHQUAL: a multi-item scale for assessing healthcare Service Quality. Service Business, 11(3), 491-516.
Lee, K. H. (2009). Why and how to adopt Green management into business organizations? The case study of Korean SMEs in the manufacturing industry. Management Decision, 47(7), 1101-1121.
Li, M., Lowrie, D. B., Huang, C. Y., Lu, X. C., Zhu, Y. C., Wu, X. H., ... & Zhao, P. (2015). Evaluating patients' perception of Service Quality at hospitals in nine Chinese cities using the ServQual scale. Asian Pacific Journal of Tropical Bio-medicine, 5(6), 497-504.
Locatelli, P., Restifo, N., Gastaldi, L., & Corso, M. (2012) Health Care Information Systems: Architectural Models and Governance, in Kalloniatis C. (Ed.) Innovative Information Systems Modelling and Techniques, Rijeka (Croatia): InTech, pp. 71–96.
Locatelli, P., Restifo, N., Gastaldi, L., Sini E., & Torresani, M. (2010) The Evolution of Hospital Information Systems and the Role of Electronic Patient Records: From the Italian Scenario to a Real Case, in Safran C., Reti S., Marin H.F. (Eds), MEDINFO 2010: Proceedings of the 13th World Congress on Medical Informatics, Amsterdam (Netherlands): IOS Press, pp. 247–251.
Marin-Garcia, J. A., & Tomas, J. M. (2016). Deconstructing AMO framework: A systematic review. Intangible Capital, 12(4), 1040-1087.
Opatha, H. H. P., & Arulrajah, A. A. (2014). Green human resource management: Simplified general reflections. Interna-tional Business Research, 7(8), 101.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model. Human re-source management, 30(3), 335-364.
Pham, N. T., Hoang, H. T., & Phan, Q. P. T. (2019). Green human resource management: a comprehensive review and fu-ture research agenda. International Journal of Manpower, 41(7), 845-878.
Pinzone, M., Guerci, M., Lettieri, E., & Redman, T. (2016). Progressing in the change journey towards sustainability in healthcare: The role of 'Green' HRM. Journal of Cleaner Production, 122, 201-211.
Provasnek, A. K., Sentic, A., & Schmid, E. (2017). Integrating eco-innovations and stakeholder engagement for sustaina-ble development and a social license to operate. Corporate Social Responsibility and Environmental Management, 24, 173–185.
Rahimi, K. (2019). Digital Health and the Elusive Quest for Savings. Lancet, 1, e108–e109.
Rawashdeh, A. (2018). The impact of Green human resource management on organizational environmental performance in Jordanian health service organizations. Management Science Letters, 8(10), 1049-1058.
Renwick, D. W., Jabbour, C. J., Muller-Camen, M., Redman, T., & Wilkinson, A. (2016). Contemporary developments in Green (environmental) HRM scholarship.
Renwick, D. WgUEST., Redman, T., & Maguire, S. (2013). Green human resource management: A review and research agenda. International Journal of Management Reviews, 15(1), 1-14.
Roscoe, S., Subramanian, N., Jabbour, C. J., & Chong, T. (2019). Green human resource management and the enablers of green organisational culture: Enhancing a firm's environmental performance for sustainable development. Business Strategy and the Environment, 28(5), 737-749.
Sasser, W. E., & Arbeit, S. P. (1976). Selling jobs in the service sector. Business Horizons, 19(3), 61-65.
Setyawan, F. E. B., & Supriyanto, S. (2020). Manajemen rumah sakit. Zifatama Jawara.
Shahani-Denning, C., Dudhat, P., Tevet, R., & Andreoli, N. (2010). Effect of physical attractiveness on selection decisions in India and the united states. International Journal of Management, 27(1), 37.
Sudin, S. (2011, June). Strategic GHRM: A proposed model that supports corporate environmental citizenship. In International Conference on Sociality and Economics Development, IPEDR (Vol. 10, pp. 79-83).
Sutawijaya, A. H., & Nawangsari, L. C. (2018). The Strategic Of Implementation Health And Safety To Improved Perfor-mance Construction Management System (Case In Arcamanic Project, Indonesia). International Journal of Engineer-ing & Technology, 7(2.29), 176-181.
Tang, G., Chen, Y., Jiang, Y., Paille, P., & Jia, J. (2018). Green Human Resource Management Practices: Scale Develop-ment And Validity. Asia Pacific Journal of Human Resources, 56(1), 31-55.
Watson, K., & Kavid, T. (2014). Green HR: an ideology or Practice in Possibility. Journal of Business Sustainability, 6(2), 129-39.
Yoon, S., & Suh, H. (2004). Ensuring IT consulting SERVQUAL and user satisfaction: a modified measurement tool. In-formation Systems Frontiers, 6(4), 341-351.