How to cite this paper
Dizaji, M., Mazdeh, M & Makui, A. (2018). Performance evaluation and ranking of direct sales stores using BSC approach and fuzzy multiple attribute decision-making methods.Decision Science Letters , 7(2), 197-210.
Refrences
Amy, H. L., Wen-Chin, C., & Ching-Jan, C. (2008). A fuzzy AHP and BSC approach for evaluating industry in Taiwan. Expert Systems with Applications, 96-107.
Ansari, M., Shah Hosseini, R., & Sharifi, M. (2016). Evaluating and rating the performance of Qazvin municipalities, using the Balanced Scorecard (BSC) model, with Fuzzy Multi-Criteria Decision- Making (FMCDM) approach. International Journal of Humanities and Cultural Studies, 3(2).
Bentes, A. V., Carneiro, J., da Silva, J. F., & Kimura, H. (2012). Multidimensional assessment of organizational performance: Integrating BSC and AHP. Journal of Business Research, 65(12), 1790–1799.
Beynon, M. J., Peel, M. J., & Tang, Y. C. (2004). The application of fuzzy decision tree analysis in an exposition of the antecedents of audit fees. Omega, 32(3), 231–244.
Chan, Y. L. (2006). An Analytic Hierarchy Framework for Evaluating Balanced Scorecards of Healthcare Organizations. Canadian Journal of Administrative Sciences, 23(2), 85-104.
Cheng, C. H. (1999). Evaluating weapon systems using ranking fuzzy numbers. Fuzzy Sets and Systems, 107(1), 25-35.
Creelman, J., & Makhijani, N. (2008). How leading organizations successfully implement corporate strategy with the balanced scorecard. The OTI Thought Leadership Series.
Davis, S., & Albright, T. (2004). An investigation of the effect of balanced scorecard implementation on financial performance. Management Accounting Research, 15(2), 135-153.
Dessler, G. (2000). Human Resource Management (8 ed.). Prentice Hall.
Ghodsi pour, S. H. (2016). Analytical Hierarchy Process (AHP) (10 ed.). Amirkabir University of Technology publications.
Iravani Tabrizi, A., Fazlli, P., & S Alvandi, M. (2012). Using combined approach of FAHP-BSC To evaluate the performance of Hashemi Nejad Hospital Tehran. Health Information Management, 9(3), 327-338.
Kaplan, R. S., & Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business School Press.
Kaplan, R. S., & Norton, D. P. (2008). The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard Business School Press.
Kelemenis, A., & Askounis, D. (2010). A new TOPSIS-based multi-criteria approach to personnel selection. Expert Systems with Applications, 37(7), 4999–5008.
Kim, C. S., & Davidson, L. F. (2004). The effects of IT expenditures on banks’ business performance: using a balanced scorecard approach. Managerial Finance, 30(6), 28-45.
Kuo, Y. F., & Chen, P. C. (2008). Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method. Expert Systems with Applications, 35(4), 1930-1939.
Lee, A. H., Chen, W. C., & Chang, C. J. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96–107.
Lipe, M. G., & Salterio, S. (2002). A note on the judgmental effects of the balanced scorecard's information organization. Accounting, Organizations and Society, 27(6), 531-540.
Mehregan, M. R. (2013). Advanced operational Research (11 ed.). Tehran: University Book Publishers.
Mousavi, S. (2015). EVALUATION OPERATIONAL UNITS IN IRANIAN TELECOMMUNICATION COMPANY. Indian Journal of Fundamental and Applied Life Sciences, 5(4), 819-829.
Niven, P. R. (2006). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (2 ed.). John Wiley & Sons.
Saaty, T. L. (1990). How to make a decision: The analytic hierarchy process. European Journal of Operational Research, 48(1), 9-26.
Saghafian, S., & Hejazi, S. R. (2005). Multi-criteria Group Decision Making Using A Modified Fuzzy TOPSIS Procedure. Computational Intelligence for Modelling, Control and Automation and International Conference on Intelligent Agents, Web Technologies and Internet Commerce. IEEE .
Sattari fard, E. (2004). why and what evaluation performance in repair and evaluation. Thirth management international conferences. Tehran.
Shahmoradi, M. A. (1992). Evaluted subsidiary units of one industry association with this scorecard. Tehran university technical conge.
Simons, R. (2000). Performance Measurement and Control Systems for Implementing Strategy: Text and Cases. New Jersey: Prentice Hall.
Torfi, F., Zanjirani Farahani, R., & Rezapour, S. (2010). Fuzzy AHP to determine the relative weights of evaluation criteria and Fuzzy TOPSIS to rank the alternatives. Applied Soft Computing, 10(2), 520–528.
Tsai, H. Y., Huang, B. H., & Wang, A. S. (2008). Combining ANP and TOPSIS Concepts for Evaluation the Performance of Property-Liability Insurance Companies. Journal of Social Sciences, 4(1), 56-61.
Wong-On-Wing, B., Guo, L., Li, W., & Yang, D. (2006). Reducing conflict in balanced scorecard evaluations. Accounting, Organizations and Society, 363-377.
Wu, H. Y., Tzeng, G. H., & Chen, Y. H. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36(6), 10135–10147.
Yeo, R. (2003). The tangibles and intangibles of organisational performance. Team Performance Management: An International Journal, 9, 199-204.
Yongvanich, K., & Guthrie, J. (2009). Balanced Scorecard practices amongst Thai companies: performance effects. Pacific Accounting Review, 21(2), 132-149.
Yüksel, İ., & Dağdeviren, M. (2010). Using the fuzzy analytic network process (ANP) for Balanced Scorecard (BSC): A case study for a manufacturing firm. Expert Systems with Applications, 37(2), 1270–1278.
Zanjirchi, S. (2011). Fuzzy Analytical Hierarchy Process. Sanee Shahmirzadi.
Ansari, M., Shah Hosseini, R., & Sharifi, M. (2016). Evaluating and rating the performance of Qazvin municipalities, using the Balanced Scorecard (BSC) model, with Fuzzy Multi-Criteria Decision- Making (FMCDM) approach. International Journal of Humanities and Cultural Studies, 3(2).
Bentes, A. V., Carneiro, J., da Silva, J. F., & Kimura, H. (2012). Multidimensional assessment of organizational performance: Integrating BSC and AHP. Journal of Business Research, 65(12), 1790–1799.
Beynon, M. J., Peel, M. J., & Tang, Y. C. (2004). The application of fuzzy decision tree analysis in an exposition of the antecedents of audit fees. Omega, 32(3), 231–244.
Chan, Y. L. (2006). An Analytic Hierarchy Framework for Evaluating Balanced Scorecards of Healthcare Organizations. Canadian Journal of Administrative Sciences, 23(2), 85-104.
Cheng, C. H. (1999). Evaluating weapon systems using ranking fuzzy numbers. Fuzzy Sets and Systems, 107(1), 25-35.
Creelman, J., & Makhijani, N. (2008). How leading organizations successfully implement corporate strategy with the balanced scorecard. The OTI Thought Leadership Series.
Davis, S., & Albright, T. (2004). An investigation of the effect of balanced scorecard implementation on financial performance. Management Accounting Research, 15(2), 135-153.
Dessler, G. (2000). Human Resource Management (8 ed.). Prentice Hall.
Ghodsi pour, S. H. (2016). Analytical Hierarchy Process (AHP) (10 ed.). Amirkabir University of Technology publications.
Iravani Tabrizi, A., Fazlli, P., & S Alvandi, M. (2012). Using combined approach of FAHP-BSC To evaluate the performance of Hashemi Nejad Hospital Tehran. Health Information Management, 9(3), 327-338.
Kaplan, R. S., & Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business School Press.
Kaplan, R. S., & Norton, D. P. (2008). The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard Business School Press.
Kelemenis, A., & Askounis, D. (2010). A new TOPSIS-based multi-criteria approach to personnel selection. Expert Systems with Applications, 37(7), 4999–5008.
Kim, C. S., & Davidson, L. F. (2004). The effects of IT expenditures on banks’ business performance: using a balanced scorecard approach. Managerial Finance, 30(6), 28-45.
Kuo, Y. F., & Chen, P. C. (2008). Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method. Expert Systems with Applications, 35(4), 1930-1939.
Lee, A. H., Chen, W. C., & Chang, C. J. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96–107.
Lipe, M. G., & Salterio, S. (2002). A note on the judgmental effects of the balanced scorecard's information organization. Accounting, Organizations and Society, 27(6), 531-540.
Mehregan, M. R. (2013). Advanced operational Research (11 ed.). Tehran: University Book Publishers.
Mousavi, S. (2015). EVALUATION OPERATIONAL UNITS IN IRANIAN TELECOMMUNICATION COMPANY. Indian Journal of Fundamental and Applied Life Sciences, 5(4), 819-829.
Niven, P. R. (2006). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (2 ed.). John Wiley & Sons.
Saaty, T. L. (1990). How to make a decision: The analytic hierarchy process. European Journal of Operational Research, 48(1), 9-26.
Saghafian, S., & Hejazi, S. R. (2005). Multi-criteria Group Decision Making Using A Modified Fuzzy TOPSIS Procedure. Computational Intelligence for Modelling, Control and Automation and International Conference on Intelligent Agents, Web Technologies and Internet Commerce. IEEE .
Sattari fard, E. (2004). why and what evaluation performance in repair and evaluation. Thirth management international conferences. Tehran.
Shahmoradi, M. A. (1992). Evaluted subsidiary units of one industry association with this scorecard. Tehran university technical conge.
Simons, R. (2000). Performance Measurement and Control Systems for Implementing Strategy: Text and Cases. New Jersey: Prentice Hall.
Torfi, F., Zanjirani Farahani, R., & Rezapour, S. (2010). Fuzzy AHP to determine the relative weights of evaluation criteria and Fuzzy TOPSIS to rank the alternatives. Applied Soft Computing, 10(2), 520–528.
Tsai, H. Y., Huang, B. H., & Wang, A. S. (2008). Combining ANP and TOPSIS Concepts for Evaluation the Performance of Property-Liability Insurance Companies. Journal of Social Sciences, 4(1), 56-61.
Wong-On-Wing, B., Guo, L., Li, W., & Yang, D. (2006). Reducing conflict in balanced scorecard evaluations. Accounting, Organizations and Society, 363-377.
Wu, H. Y., Tzeng, G. H., & Chen, Y. H. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36(6), 10135–10147.
Yeo, R. (2003). The tangibles and intangibles of organisational performance. Team Performance Management: An International Journal, 9, 199-204.
Yongvanich, K., & Guthrie, J. (2009). Balanced Scorecard practices amongst Thai companies: performance effects. Pacific Accounting Review, 21(2), 132-149.
Yüksel, İ., & Dağdeviren, M. (2010). Using the fuzzy analytic network process (ANP) for Balanced Scorecard (BSC): A case study for a manufacturing firm. Expert Systems with Applications, 37(2), 1270–1278.
Zanjirchi, S. (2011). Fuzzy Analytical Hierarchy Process. Sanee Shahmirzadi.