This study aims to analyze the role of organizational citizenship behavior (OCB) and work satisfaction to me-diate the effect of spiritual leadership of employee performance at Bank BRI shariah Malang. There were 154 employees working at Bank BRI Shariah Malang and all were selected as sample for performing the survey. Data was collected directly from respondents using questionnaires and the study is explanatory research type. The analysis used was Partial Least Square. The research results show that Spiritual leadership did not directly influence on employee performance, OCB mediated the effect of spiritual leadership on employee perfor-mance, and job satisfaction mediated the effect of spiritual leadership on employee performance.

The competition in the business world, including banking, is getting tighter. For that, every bank must think of the right strategy to win the competition. One important strategy for winning competition is to prioritize customer satisfaction which is determined by the quality of banking services offered to customers. This study aims to analyze and process proposals for improvement in service quality in terms of using internet banking services based on the Quality Function Deployment (QFD) method through the preparation of the House of Quality (HoQ). The study was conducted on 120 internet banking users at the BRI Balikpapan Branch Office in East Kalimantan. From the results of the analysis, it is known that there are 11 indicators of bank internet banking service quality that must be improved as the first priority and 4 indicators as the second priority. Based on the results of data processing using QFD through the preparation of HoQ, it is known that there are 6 priority improvements that must be made by the bank. From the results of this study, it can be seen strategies for improving internet banking services to improve the quality of internet banking services at the BRI Balikpapan Branch Office, namely the added of new online chat features, perform server maintenance, carry out enrolment of new internet banking features, evaluate the process speed of each application feature, conduct regular website feature evaluations every quarter and perform network repair.

This paper gives insight about the association between market orientation, entrepreneur orientation, learning orientation, technological orientation and access to finance, and SME’s performance in Indonesia. The study provides a clear understanding about the relationships among SME’s performance in Indonesia and market orientation, entrepreneur orientation, learning orientation, technological orientation, and what mediating role financial access plays in this relationship. The study broached that it is apparently essential to identify the strategic variables which may reflect the aforementioned management activities or processes, such as marketing, innovativeness, risk taking, technology and learning culture, which SMEs use and that probably influence their performance. The study is among the pioneering studies on the issues related to the market orientation, entrepreneur orientation, learning orientation, technological orientation, and access to finance in Indonesia. The study uses SEM-PLS as statistical tool to answer the research questions raised in this study and research objectives envisaged in the current study. The findings of the current study have provided support to with the hypothesized results. The study has argued that to deal with the current external opportunities and menaces, new knowledge and skills for improving their existing and future performances must be provided for the organizations. The study will be helpful for policymakers and researchers in examining the link between market orientation, entrepreneur orientation, learning orientation, technological orientation, and access to finance in Indonesia performance of SMEs in Indonesia.

The number of types of wire welding that circulate on the market and the development of welding technology, especially related to current welding, create a lack of information related to the quality of welding results for several types of materials. This can cause the strength of the welding connection to not be maximized. Therefore, this study aims to optimize the use of three types of wire welding and three current welding on the strength of the welding connection in two types of material testing using the response surface methodology. Box-Behnken, coupled with the RSM and the desirability function, was used to optimize the strength of the welding connection of the wire types (RD-46, LB-52, and RB-26), and current welding (100, 130, and 160 A) against two types of material testing (IWF-150 and ASTM-A517-G70). The strength of the welding connection observed in response included the tensile strength, Charpy impact-absorbed energy, hardness values in the welding metal and the hardness values in the main metal. Optimization of the strength of the welding connection in this study recommends the application of wire types RB-26, current welding of 100 A, and ASTM-A517-G70 material testing with the highest desirability value of 71.6%. Optimization of tensile strength, Charpy impact-absorbed energy, hardness values in welding metal, and hardness values in main metal by applying this parameter are 575.64 MPa, 110.69 J, 216.75 (HV10) and 126.6 (HV10), respectively. The results proved that an appropriate welding connection strength could be achieved using wire welding types and current welding in material testing.

The beam-column joints are designed to have sufficient capacity under earthquake loads. This requirement needs design details of reinforcement that fulfill the seismic criteria and adequate compaction of concrete. Using Self Compacting Concrete (SCC) material can solve the difficulty of compacting conventional concrete due to the close reinforcement distance. This study aimed to analyze the behavior of the Exterior Beam-column Joints (EBJ) using SCC as materials with a variation of shear reinforcements to withstand cyclic lateral loads. The analysis was carried out using the ANSYS software and the Finite Element Method. The analysis included hysteresis curves, stress contours, ductility, stiffness, and structural strength. The performance of an EBJ without shear reinforcement (EBJ-S1 model) was compared to other EBJs using horizontal (EBJ-S2 model) and diagonal (EBJ-S3 model) shear reinforcements in the joint zones. The results showed that horizontal and diagonal shear reinforcement in the joint zones affected the performance of the EBJs in resisting cyclic lateral loads as the representative of earthquake loads. The EBJ without shear reinforcement could withstand compressive stresses of 3.33 to 17.22 MPa, while both EBJs using horizontal and diagonal shear reinforcement achieved the same compressive stresses range of 3.33 to 20 MPa. The EBJ with diagonal reinforcement performed a wider compressive area of stress contour than the EBJ of horizontal reinforcement. The EBJ-S3 model achieved the highest ductility value of 4.733 with diagonal shear reinforcements because it achieved the highest ultimate displacement of the other EBJ models.

The corner point singularity of surface cracks by finite element method (FEM) has become a numerical concern decades ago. The literature showed that the stress intensity factors (SIFs) at the corner points were often excluded. Further, most SIFs were reported for larger ratios of the crack depth over cylinder diameter. This paper presents the SIFs (Modes I, II and III) of a semi-elliptical surface crack at a solid round bar under torsion. The tetrahedral and hexahedral elements were used in the finite element modelling. The effects of the loading mode and the crack aspect ratio on the corner point singularity were discussed. The tetrahedral meshing was generally observed to be more suitable for modelling relatively small surface cracks, particularly in respect to the corner point singularity. For all loading modes, the SIFs away from the corner points of using the tetrahedral meshing were found to have fairly good agreement with those by dual boundary element method (DBEM).

Millennials are the generation that lived in the era of information technology revolution with the emergence of the internet and smart phones. Because of this experience, millennial has become an important element for human resources to meet industry 4.0. However, it is not clear how older leadership behaves on this generation and what impact they have on organizational performance. Thus, this paper focuses on investigating the effect of openness on millennial employee style on leadership effectiveness and its impact on 4.0 organizational performance. Survey is conducted on 224 millennial employees working in various companies in Indonesia. Data are analyzed using Smart-PLS 3.0 based on structural equation modeling (SEM). Our results showed that openness to millennial employee style had a positive effect on 4.0 organizational performance partially mediat-ed by 4.0 leadership effectiveness in industrial settings. These results confirm the role of millennial in shaping organizational performance and how managers need to implement appropriate measures to manage millennials and be open to various characteristics of this generation.

Research on marketing performance has been discussed by several previous researchers on institutions and industries. One of them is in the field of education. The purpose of this study is to analyze the effect of brand image toward marketing performance, brand image on trust and brand image toward marketing performance mediated by trust. In previous studies there have been many studies that measure marketing performance from internal or management perspective. On the other hand, this research discusses marketing performance that can be measured through the perspective of the student as consumer. This research studies the marketing performance of private higher education in the perspective of students in the Indonesian context. This research was conducted in DKI Jakarta. In this study it was found that there was not a significant influence on brand image toward marketing performance; brand image has a significant influence on trust and also trust towards marketing performance; but brand image has a significant influence toward marketing performance mediated by trust.

Gamification is an educational approach to motivate and influence students’ behaviors in learning with the intention of achieving learning outcomes. The primary objective of the study is to examine students’ intentions to become entrepreneurs as an impact of gamification model learning in Entrepreneurship or Business Plan courses in BINUS ONLINE Learning. Data collection was carried out for 400 students who took Entrepreneurship and Business Plan courses for 1 month using questionnaires. The data was then analyzed using multiple linear regression approach. The result shows that attitude towards behavior (ATB), perceived behavior control (PBS), and subjective norms partially give positive impacts and they are significant to entrepreneurial intentions. Perceived behavioral control (PBC) is the dominant factor in forming entrepreneurial intentions for students.

The major objective of this study is to analyze the effect of the shopping environment and situation as perceived by modern retail shoppers into perceived crowding, store image, and shopping motives toward emotions and repurchase intention in the context of a grocery modern retail. The cross-sectional design method was used in this study, and the data were collected from a customer survey with randomly selected 244 respondents using an online questionnaire. According to the findings the perceived crowding, store image, and shopping motives affected positively on the customer emotions. The perceived crowding was revealed as the most influential variable on the emotions. We also found a direct effect of perceived crowding and store image on repurchase intention. Furthermore, the high-density retail condition shoppers tend to feel pleased with the shopping environment and give a positive appraisal to the store image. But unfortunately, a high-density retail condition could discourage the shoppers to have repurchase intention. Interestingly, when the emotions were used as a mediating variable of perceived crowding and repurchase intention, those independent variables affected on repurchase intention, positively. Therefore, the shoppers' emotions were the most important factor affected on repurchase intention in modern retail. The more they enjoy the shopping environment and situations, the more they are interested in making future purchases.