How to cite this paper
Twaissi, N & ALawad, A. (2023). Lesson learned from covid-19 pandemic and its impact on business continuity management BCM in the tourism sector in Jordan.Uncertain Supply Chain Management, 11(4), 1383-1396.
Refrences
Abu-Mater, W., Afifa, M. A., & Alghazzawi, M. (2021). The Impact of COVID-19 Pandemic on Small and Medium Enterprises in Jordan. Journal of Accounting, Finance & Management Strategy, 16(1).
Ahmed, J. (2021). Importance of Succession Planning and its Connection with Talent Management &Talent Retention amid COVID-19 Pandemic. Master Thesis. United International University.
Al Ameri, M. A. S. S., & Musa, H. (2021). The impact of business continuity management on the performance of public organizations in UAE. Journal of Legal, Ethical and Regulatory Issues, 24, 1-13.
Al-Hyari, K. (2020). Initial empirical evidence on how Jordanian manufacturing SMEs cope with the covid-19 pandemic. Academy of Strategic Management Journal, 19, 1-12.
Al-kasasbeh, O. (2022). COVID-19 Pandemic: Macroeconomic Impacts and Understanding its Implications for Jordan. Journal of Environmental Science and Economics, 1(2), 51-57.
Alkhrabsheh, A., Murad, M. A., AL-Bazaiah, S. A., Alrabab'a, M. H., AL-Nsour, M. M., & AL-Khrabsheh, A. A. (2022). The impact of crises situations on the development of business continuity management during the COVID-19 pandemic in Jordanian hospitals. Ekonomia i Środowisko-Economics and Environment, 80(1), 84-108.
Allworth, E., & Hesketh, B. (1999). Construct-oriented biodata: Capturing change-related and contextually relevant future performance. International Journal of Selection and Assessment, 7(2), 97-111.
Arokodare, M. A., Asikhia, O. U., & Makinde, G. O. (2019). Strategic agility and firm performance: The moderating role of organisational culture. Business Management Dynamics, 9(3), 01-12.
Baard, S. K., Rench, T. A., & Kozlowski, S. W. (2014). Performance adaptation: A theoretical integration and review. Journal of Management, 40(1), 48-99.
Bakar, Z. A., & Udin, Z. M. (2015). Business continuity management factors and organizational performance: a study on the moderating role of its capability. Journal of Management Info, 2(3), 5-12.
Bakar, Z. A., Yaacob, N. A., & Udin, Z. M. (2015). The effect of business continuity management factors on organizational performance: A conceptual framework. International Journal of Economics and Financial Issues, 5(1), 128-134.
Bakar, Z. A., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R., & Loon, L. K. (2017). The adoption of business continuity management best practices among Malaysian organizations. Advanced Science Letters, 23(9), 8484-8491.
Bednall, T. C., & Henricks, M. D. (2021). Adaptive performance: a review of managerial interventions. Global perspectives on change management and leadership in the post-covid-19 era, 71-89.
Belal, A. (2021). Management of the Crisis during the COVID-19 Epidemic: Dead Sea Hotels in Jordan-Case Study. Management, 15(5).
Chao, J., Kaetzler, B., Lalani, N., & Lynch, L. (2020). Talent retention and selection in M&A. McKinsey & Company.
Charbonnier-Voirin, A., & Roussel, P. (2012). Adaptive Performance: A New Scale to Measure Individual Performance in Organizations. Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration, 29(3), 280-293. doi:10.1002/cjas.232
Charbonnier-Voirin, A., El Akremi, A., & Vandenberghe, C. (2010). A multilevel model of transformational leadership and adaptive performance and the moderating role of climate for innovation. Group & Organization Management, 35(6), 699–726.
Das, B.L. & Baruah, M. (2013), Employee Retention: A Review of Literature. IOSR Journal of Business and Management, 14(2), 8-16.
Djaja, I., & Arief, M. (2015). The impact of dynamic information technology capability and strategic agility on business model innovation and firm performance on ICT firms. Advanced Science Letters, 21(5), 1225-1229.
Doz, Y. L., & Kosonen, M. (2008). Fast strategy: How strategic agility will help you stay ahead of the game. Pearson Education.
Doz, Y. L., & Kosonen, M. (2010). Embedding strategic agility: A leadership agenda for accelerating business model renewal. Long range planning, 43(2-3), 370-382.
Elali, W. (2021). The importance of strategic agility to business survival during corona crisis and beyond. International Journal of Business Ethics and Governance, 4(2), 1-8.
Elliott, D., Swarts, E., & Herbane, B. (2010). Business Continuity Management: A Crisis Management Approach. New York: Routledge.
Elshaer, I. A., & Saad, S. K. (2022). Entrepreneurial resilience and business continuity in the tourism and hospitality industry: The role of adaptive performance and institutional orientation. Tourism Review, 77(5), 1365-1384.
Estall, H. (2012). Business Continuity Management Systems: Implementation and Certification to ISO 22301. Chippenham: BCS, The Chartered Institute.
Fabeil, N. F., Pazim, K. H., & Langgat, J. (2020). The impact of the Covid-19 pandemic crisis on micro-enterprises: Entrepreneurs’ perspective on business continuity and recovery strategy. Journal of Economics and Business, 3(2).
Fischbacher-Smith, D. (2017). When organisational effectiveness fails: Business continuity management and the paradox of performance. Journal of Organizational Effectiveness: People and Performance.
Fornell, C. G., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
Gyulavári, T., & Kolos, K. (2015). The impact of proactive strategies on market performance in an economic downturn: the case of Hungary.
Hair, J. F., Sarstedt, M., & Ringle, C. M. (2019). Rethinking some of the rethinking of partial least squares. European journal of marketing, 53(4), 566-584.
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European business review, 26(2), 106-121.
Hair, J.F., Sarstedt, M., Ringle, C.M., & Gudergan, S.P. (2018), Advanced Issues in Partial Least Squares Structural Equation Modeling (PLS-SEM), Sage, Thousand Oaks, CA.
Hamel, G. & Valikangas. L. (2003). The Quest for Resilience. Harvard Business Review, 81(9), 52-63.
Harb, A., Alhammad, F., Abuamoud, I., Hatough, S., & Hamdan, S. (2022). The Impact of Covid-19 Pandemic on Tourism and Hospitality Industry: Jordan as a Case Study. Dirasat: Human and Social Sciences, 49(2), 287-299.
Hatton, T., & Brown, C. (2021). Building adaptive business continuity plans Practical tips on how to inject adaptiveness into continuity planning processes. Journal of business continuity & emergency planning, 15(1), 44-52.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115- 135.
Herbane, B. (2010). The evolution of business continuity management: A historical review of practices and drivers. Business History, 52(6), 978-1002.
Herbane, B., Elliott, D., & Swartz, E. M. (2004). Business continuity management: time for a strategic role? Long-range planning, 37(5), 435-457.
Hijjawi, G. S. (2017). Impact of strategic agility on business continuity management (BCM): The moderating role of entrepreneurial alertness: An applied study in Jordanian insurance companies.
Hindi, A. (2020). Challenges facing the tourism sector in Jordan in light of the Corona sentence, and possible solutions. Conference of The Center for Defending Freedom of Journalists Amman.
Hock, M., Clauss, T., & Schulz, E. (2016). The impact of organizational culture on a firm's capability to innovate the business model. R&d Management, 46(3), 433-450.
Ibidunn, S., Osibanjo, A. O., Adeniji, A. A., Salau, O. P., & Falola, H. O. (2015). Talent retention and organizational performance: A competitive positioning in the Nigerian banking sector. Periodica Polytechnica Social and Management Sciences, 24(1), 1-13.
Iyria, R.K., Namusonge, G.S., & Karanja, K. (2014). Effect of Talent Retention on Organization Performance in Companies Listed in Nairobi Securities Exchange in Kenya. European Journal of Business and Social Sciences, 3(1), 47-58.
Järveläinen, J. (2013). IT incidents and business impacts: validating a framework for continuity management in information systems. International Journal of Information Management, 33(3), 583-590.
Kontoghiorghes, C., & Frangou, K. (2009). The association between talent retention, antecedent factors, and consequent organizational performance. SAM Advanced Management Journal, 74(1), 29.
Lindstedt, D. (2020). Estimated value realization: A comparison between standard and adaptive business continuity approaches. Journal of Business Continuity & Emergency Planning, 14(2), 153-177.
Lungu, M. F. (2020). The influence of strategic agility on firm performance. In Proceedings of the International Conference on Business Excellence (Vol. 14, No. 1, pp. 102-110).
Lyria, R. K., & Namusonge, G. S. (2017). The effect of talent retention on organizational performance of firms listed in the Nairobi Securities Exchange.
Margherita, A., & Heikkilä, M. (2021). Business continuity in the COVID-19 emergency: A framework of actions undertaken by world-leading companies. Business Horizons, 64(5), 683-695.
Marisa, R., & Oigo, D. (2018). Influence of organizational resources and structure on business continuity management of private security firms in Kenya. Journal of Human Resource Management, 6(1), 18-25.
Mbugua, G. M., Waiganjo, E. W., & Njeru, A. (2015). Relationship between strategic performance management and employee retention in commercial banks in Kenya. International Journal of Business Administration, 6(1), 53.
Muparadzi, T., & Rodze, L. (2021). Business continuity management in a time of crisis: emerging trends for commercial banks in Zimbabwe during and post the covid-19 global crisis. Open Journal of Business and Management, 9(3), 1169-1197.
Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: development of a taxonomy of adaptive performance. Journal of applied psychology, 85(4), 612.
Rapaport, C., & Kirschenbaum, A. (2009). Business continuity as an adaptive social process. International Journal of Emergency Management, 5(3-4), 338-347.
Rasheed, M., Odeesh, J., & Ibrahim, T. (2022). Financial compensation and talent retention in COVID-19 era: The mediating role of career planning. Management Science Letters, 12(1), 35-42.
Remko, V. H. (2020). Research opportunities for a more resilient post-COVID-19 supply chain–closing the gap between research findings and industry practice. International Journal of Operations & Production Management, 40(4), 341-355.
Rotjanakorn, A., Sadangharn, P., & Na-Nan, K. (2020). Development of dynamic capabilities for automotive industry performance under disruptive innovation. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 97.
Rumman, A.A. (2022). Impact of strategic agility on Business Continuity Management (BCM): The moderating role of entrepreneurial alertness. Journal of Management Information and Decision Sciences, 25(S4), 1-9.
Sacco, P. L., Valle, F., & De Domenico, M. (2021). Proactive vs. reactive country responses to the COVID-19 pandemic shock. medRxiv, 2021-12.
Sahebjamnia, N., Torabi, S. A., & Mansouri, S. A. (2015). Integrated business continuity and disaster recovery planning: Towards organizational resilience. European Journal of Operational Research, 242(1), 261-273.
Salem, I. E., Aideed, H., Alkathiri, N. A., & Ghazi, K. M. (2022). Retaining talented employees during the COVID-19 pandemic: The leverage of hotel pandemic response strategies. Tourism and Hospitality Research, 14673584221141294.
Sawalha, I., & Meaton, J. (2012). The Arabic culture of Jordan and its impacts on wider Jordanian adoption of business continuity management. Journal of business continuity & emergency planning, 6(1), 84-95.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach. 7th Edition, Wiley & Sons, West Sussex.
Sharma, A., Shin, H., Santa-María, M. J., & Nicolau, J. L. (2021). Hotels' COVID-19 innovation and performance. Annals of Tourism Research, 88, 103180.
Siagian, H., Tarigan, Z. J. H., & Jie, F. (2021). Supply chain integration enables resilience, flexibility, and innovation to improve business performance in the COVID-19 era. Sustainability, 13(9), 4669.
Veloso, E.F.R., Silva, R.C.D., Dutra, J.S., Fischer, A.L., & Trevisan, L.N. (2014). Talent Retention Strategies in Different Organizational Contexts and Intention of Talents to Remain in the Company. RISUS - Journal on Innovation and Sustainability, 5(1), 49-61.
Walmsley, T. L., Rose, A., & Wei, D. (2021). Impacts on the US macro economy of mandatory business closures in response to the COVID-19 Pandemic. Applied Economics Letters, 28(15), 1293-1300.
Weber, Y., & Tarba, S. Y. (2014). Strategic agility: A state-of-the-art introduction to the special section on strategic agility. California management review, 56(3), 5-12.
Wilson, J. (2014). Essentials of business research: A guide to doing your research project. Essentials of business research, 1-376.
Wong, W. N. Z. (2009). The strategic skills of business continuity managers: putting business continuity management into corporate long-term planning. Journal of Business Continuity & Emergency Planning, 4(1), 62-68.
Yaba, T. K., Ahmed, A. K., & Hamad, K. Q. (2021). COVID-19’S Impact on Brand, Campaigning and Marketing Creativity: A Social Marketing Theoretical Approach. QALAAI ZANIST JOURNAL, 6(4), 944-954.
Zeng, Z., & Zio, E. (2017). An integrated modeling framework for quantitative business continuity assessment. Process Safety and Environmental Protection, 106, 76-88.
Ahmed, J. (2021). Importance of Succession Planning and its Connection with Talent Management &Talent Retention amid COVID-19 Pandemic. Master Thesis. United International University.
Al Ameri, M. A. S. S., & Musa, H. (2021). The impact of business continuity management on the performance of public organizations in UAE. Journal of Legal, Ethical and Regulatory Issues, 24, 1-13.
Al-Hyari, K. (2020). Initial empirical evidence on how Jordanian manufacturing SMEs cope with the covid-19 pandemic. Academy of Strategic Management Journal, 19, 1-12.
Al-kasasbeh, O. (2022). COVID-19 Pandemic: Macroeconomic Impacts and Understanding its Implications for Jordan. Journal of Environmental Science and Economics, 1(2), 51-57.
Alkhrabsheh, A., Murad, M. A., AL-Bazaiah, S. A., Alrabab'a, M. H., AL-Nsour, M. M., & AL-Khrabsheh, A. A. (2022). The impact of crises situations on the development of business continuity management during the COVID-19 pandemic in Jordanian hospitals. Ekonomia i Środowisko-Economics and Environment, 80(1), 84-108.
Allworth, E., & Hesketh, B. (1999). Construct-oriented biodata: Capturing change-related and contextually relevant future performance. International Journal of Selection and Assessment, 7(2), 97-111.
Arokodare, M. A., Asikhia, O. U., & Makinde, G. O. (2019). Strategic agility and firm performance: The moderating role of organisational culture. Business Management Dynamics, 9(3), 01-12.
Baard, S. K., Rench, T. A., & Kozlowski, S. W. (2014). Performance adaptation: A theoretical integration and review. Journal of Management, 40(1), 48-99.
Bakar, Z. A., & Udin, Z. M. (2015). Business continuity management factors and organizational performance: a study on the moderating role of its capability. Journal of Management Info, 2(3), 5-12.
Bakar, Z. A., Yaacob, N. A., & Udin, Z. M. (2015). The effect of business continuity management factors on organizational performance: A conceptual framework. International Journal of Economics and Financial Issues, 5(1), 128-134.
Bakar, Z. A., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R., & Loon, L. K. (2017). The adoption of business continuity management best practices among Malaysian organizations. Advanced Science Letters, 23(9), 8484-8491.
Bednall, T. C., & Henricks, M. D. (2021). Adaptive performance: a review of managerial interventions. Global perspectives on change management and leadership in the post-covid-19 era, 71-89.
Belal, A. (2021). Management of the Crisis during the COVID-19 Epidemic: Dead Sea Hotels in Jordan-Case Study. Management, 15(5).
Chao, J., Kaetzler, B., Lalani, N., & Lynch, L. (2020). Talent retention and selection in M&A. McKinsey & Company.
Charbonnier-Voirin, A., & Roussel, P. (2012). Adaptive Performance: A New Scale to Measure Individual Performance in Organizations. Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration, 29(3), 280-293. doi:10.1002/cjas.232
Charbonnier-Voirin, A., El Akremi, A., & Vandenberghe, C. (2010). A multilevel model of transformational leadership and adaptive performance and the moderating role of climate for innovation. Group & Organization Management, 35(6), 699–726.
Das, B.L. & Baruah, M. (2013), Employee Retention: A Review of Literature. IOSR Journal of Business and Management, 14(2), 8-16.
Djaja, I., & Arief, M. (2015). The impact of dynamic information technology capability and strategic agility on business model innovation and firm performance on ICT firms. Advanced Science Letters, 21(5), 1225-1229.
Doz, Y. L., & Kosonen, M. (2008). Fast strategy: How strategic agility will help you stay ahead of the game. Pearson Education.
Doz, Y. L., & Kosonen, M. (2010). Embedding strategic agility: A leadership agenda for accelerating business model renewal. Long range planning, 43(2-3), 370-382.
Elali, W. (2021). The importance of strategic agility to business survival during corona crisis and beyond. International Journal of Business Ethics and Governance, 4(2), 1-8.
Elliott, D., Swarts, E., & Herbane, B. (2010). Business Continuity Management: A Crisis Management Approach. New York: Routledge.
Elshaer, I. A., & Saad, S. K. (2022). Entrepreneurial resilience and business continuity in the tourism and hospitality industry: The role of adaptive performance and institutional orientation. Tourism Review, 77(5), 1365-1384.
Estall, H. (2012). Business Continuity Management Systems: Implementation and Certification to ISO 22301. Chippenham: BCS, The Chartered Institute.
Fabeil, N. F., Pazim, K. H., & Langgat, J. (2020). The impact of the Covid-19 pandemic crisis on micro-enterprises: Entrepreneurs’ perspective on business continuity and recovery strategy. Journal of Economics and Business, 3(2).
Fischbacher-Smith, D. (2017). When organisational effectiveness fails: Business continuity management and the paradox of performance. Journal of Organizational Effectiveness: People and Performance.
Fornell, C. G., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
Gyulavári, T., & Kolos, K. (2015). The impact of proactive strategies on market performance in an economic downturn: the case of Hungary.
Hair, J. F., Sarstedt, M., & Ringle, C. M. (2019). Rethinking some of the rethinking of partial least squares. European journal of marketing, 53(4), 566-584.
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European business review, 26(2), 106-121.
Hair, J.F., Sarstedt, M., Ringle, C.M., & Gudergan, S.P. (2018), Advanced Issues in Partial Least Squares Structural Equation Modeling (PLS-SEM), Sage, Thousand Oaks, CA.
Hamel, G. & Valikangas. L. (2003). The Quest for Resilience. Harvard Business Review, 81(9), 52-63.
Harb, A., Alhammad, F., Abuamoud, I., Hatough, S., & Hamdan, S. (2022). The Impact of Covid-19 Pandemic on Tourism and Hospitality Industry: Jordan as a Case Study. Dirasat: Human and Social Sciences, 49(2), 287-299.
Hatton, T., & Brown, C. (2021). Building adaptive business continuity plans Practical tips on how to inject adaptiveness into continuity planning processes. Journal of business continuity & emergency planning, 15(1), 44-52.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115- 135.
Herbane, B. (2010). The evolution of business continuity management: A historical review of practices and drivers. Business History, 52(6), 978-1002.
Herbane, B., Elliott, D., & Swartz, E. M. (2004). Business continuity management: time for a strategic role? Long-range planning, 37(5), 435-457.
Hijjawi, G. S. (2017). Impact of strategic agility on business continuity management (BCM): The moderating role of entrepreneurial alertness: An applied study in Jordanian insurance companies.
Hindi, A. (2020). Challenges facing the tourism sector in Jordan in light of the Corona sentence, and possible solutions. Conference of The Center for Defending Freedom of Journalists Amman.
Hock, M., Clauss, T., & Schulz, E. (2016). The impact of organizational culture on a firm's capability to innovate the business model. R&d Management, 46(3), 433-450.
Ibidunn, S., Osibanjo, A. O., Adeniji, A. A., Salau, O. P., & Falola, H. O. (2015). Talent retention and organizational performance: A competitive positioning in the Nigerian banking sector. Periodica Polytechnica Social and Management Sciences, 24(1), 1-13.
Iyria, R.K., Namusonge, G.S., & Karanja, K. (2014). Effect of Talent Retention on Organization Performance in Companies Listed in Nairobi Securities Exchange in Kenya. European Journal of Business and Social Sciences, 3(1), 47-58.
Järveläinen, J. (2013). IT incidents and business impacts: validating a framework for continuity management in information systems. International Journal of Information Management, 33(3), 583-590.
Kontoghiorghes, C., & Frangou, K. (2009). The association between talent retention, antecedent factors, and consequent organizational performance. SAM Advanced Management Journal, 74(1), 29.
Lindstedt, D. (2020). Estimated value realization: A comparison between standard and adaptive business continuity approaches. Journal of Business Continuity & Emergency Planning, 14(2), 153-177.
Lungu, M. F. (2020). The influence of strategic agility on firm performance. In Proceedings of the International Conference on Business Excellence (Vol. 14, No. 1, pp. 102-110).
Lyria, R. K., & Namusonge, G. S. (2017). The effect of talent retention on organizational performance of firms listed in the Nairobi Securities Exchange.
Margherita, A., & Heikkilä, M. (2021). Business continuity in the COVID-19 emergency: A framework of actions undertaken by world-leading companies. Business Horizons, 64(5), 683-695.
Marisa, R., & Oigo, D. (2018). Influence of organizational resources and structure on business continuity management of private security firms in Kenya. Journal of Human Resource Management, 6(1), 18-25.
Mbugua, G. M., Waiganjo, E. W., & Njeru, A. (2015). Relationship between strategic performance management and employee retention in commercial banks in Kenya. International Journal of Business Administration, 6(1), 53.
Muparadzi, T., & Rodze, L. (2021). Business continuity management in a time of crisis: emerging trends for commercial banks in Zimbabwe during and post the covid-19 global crisis. Open Journal of Business and Management, 9(3), 1169-1197.
Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: development of a taxonomy of adaptive performance. Journal of applied psychology, 85(4), 612.
Rapaport, C., & Kirschenbaum, A. (2009). Business continuity as an adaptive social process. International Journal of Emergency Management, 5(3-4), 338-347.
Rasheed, M., Odeesh, J., & Ibrahim, T. (2022). Financial compensation and talent retention in COVID-19 era: The mediating role of career planning. Management Science Letters, 12(1), 35-42.
Remko, V. H. (2020). Research opportunities for a more resilient post-COVID-19 supply chain–closing the gap between research findings and industry practice. International Journal of Operations & Production Management, 40(4), 341-355.
Rotjanakorn, A., Sadangharn, P., & Na-Nan, K. (2020). Development of dynamic capabilities for automotive industry performance under disruptive innovation. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 97.
Rumman, A.A. (2022). Impact of strategic agility on Business Continuity Management (BCM): The moderating role of entrepreneurial alertness. Journal of Management Information and Decision Sciences, 25(S4), 1-9.
Sacco, P. L., Valle, F., & De Domenico, M. (2021). Proactive vs. reactive country responses to the COVID-19 pandemic shock. medRxiv, 2021-12.
Sahebjamnia, N., Torabi, S. A., & Mansouri, S. A. (2015). Integrated business continuity and disaster recovery planning: Towards organizational resilience. European Journal of Operational Research, 242(1), 261-273.
Salem, I. E., Aideed, H., Alkathiri, N. A., & Ghazi, K. M. (2022). Retaining talented employees during the COVID-19 pandemic: The leverage of hotel pandemic response strategies. Tourism and Hospitality Research, 14673584221141294.
Sawalha, I., & Meaton, J. (2012). The Arabic culture of Jordan and its impacts on wider Jordanian adoption of business continuity management. Journal of business continuity & emergency planning, 6(1), 84-95.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach. 7th Edition, Wiley & Sons, West Sussex.
Sharma, A., Shin, H., Santa-María, M. J., & Nicolau, J. L. (2021). Hotels' COVID-19 innovation and performance. Annals of Tourism Research, 88, 103180.
Siagian, H., Tarigan, Z. J. H., & Jie, F. (2021). Supply chain integration enables resilience, flexibility, and innovation to improve business performance in the COVID-19 era. Sustainability, 13(9), 4669.
Veloso, E.F.R., Silva, R.C.D., Dutra, J.S., Fischer, A.L., & Trevisan, L.N. (2014). Talent Retention Strategies in Different Organizational Contexts and Intention of Talents to Remain in the Company. RISUS - Journal on Innovation and Sustainability, 5(1), 49-61.
Walmsley, T. L., Rose, A., & Wei, D. (2021). Impacts on the US macro economy of mandatory business closures in response to the COVID-19 Pandemic. Applied Economics Letters, 28(15), 1293-1300.
Weber, Y., & Tarba, S. Y. (2014). Strategic agility: A state-of-the-art introduction to the special section on strategic agility. California management review, 56(3), 5-12.
Wilson, J. (2014). Essentials of business research: A guide to doing your research project. Essentials of business research, 1-376.
Wong, W. N. Z. (2009). The strategic skills of business continuity managers: putting business continuity management into corporate long-term planning. Journal of Business Continuity & Emergency Planning, 4(1), 62-68.
Yaba, T. K., Ahmed, A. K., & Hamad, K. Q. (2021). COVID-19’S Impact on Brand, Campaigning and Marketing Creativity: A Social Marketing Theoretical Approach. QALAAI ZANIST JOURNAL, 6(4), 944-954.
Zeng, Z., & Zio, E. (2017). An integrated modeling framework for quantitative business continuity assessment. Process Safety and Environmental Protection, 106, 76-88.