How to cite this paper
Alolayyan, M., Al-Rwaidan, R., Hamadneh, S., Ahmad, A., AlHamad, A., Al-Hawary, S & Alshurideh, M. (2022). The mediating role of operational Flexibility on the relationship between quality of health information technology and management capability.Uncertain Supply Chain Management, 10(4), 1131-1140.
Refrences
Al-Abbadi, L.H., Alshawabkeh, R.O., Al-Quran, A.Z., Eldahamsheh, M.M., Almomani, H.M., Bani-Khaled, A.K., & Al-Hawary, S.I.S. (2021). Do high performance work systems enhance employee engagement? An empirical study at mobile telecommunication companies in Jordan. International Journal of Entrepreneurship, 25(S5), 1-14.
Alamro, A. S., Awwad, A. S., &Anouze, A. L. M. (2018). The integrated impact of new product and market flexibilities on operational performance: The case of the Jordanian manufacturing sector. Journal of Manufacturing Technology Management, 29(7), 1163–1187. https://doi.org/10.1108/JMTM-01- 2017-0001
Alhalalmeh, M. I., Almomani, H. M., Altarifi, S., Al- Quran, A. Z., Mohammad, A. A., & Al-Hawary, S. I. (2020). The nexus between Corporate Social Responsibility and Organizational Performance in Jordan: the mediating role of Organizational Commitment and Organizational Citizenship Behavior. Test Engineering and Management, 83(July), 6391 - 6410.
Alhalalmeh, M., Alkhawaldah, R. A., Mohammad, A., Al-Quran, A., Hijjawi, G., & Al-Hawary, S. (2022). The effect of selected marketing activities and promotions on the consumers buying behavior. Business: Theory and Practice, 23(1), 79-87.
Al-Hawary, S. I., Batayneh, A. M., Mohammad, A. A., & Alsarahni, A. H. (2017). Supply chain flexibility aspects and their impact on customers satisfaction of pharmaceutical industry in Jordan. International Journal of Business Performance and Supply Chain Modelling, 9(4), 326–343.
Al-Nawafah, S., Al-Shorman, H., Aityassine, F., Khrisat, F., Hunitie, M., Mohammad, A., & Al-Hawary, S. (2022). The effect of supply chain management through social media on competitiveness of the private hospitals in Jordan. Uncertain Supply Chain Management, 10(3), 737-746.
Alotaibi, Y. K., & Federico, F. (2017). The impact of health information technology on patient safety. Saudi Medical Journal, 38(12), 1173–1180. https://doi.org/10.15537/smj.2017.12.20631
Alshawabkeh, R., AL-Awamleh, H., Alkhawaldeh, M., Kanaan, R., Al-Hawary, S., Mohammad, A., & Alkhawalda, R. (2022). The mediating role of supply chain management on the relationship between big data and supply chain performance using SCOR model. Uncertain Supply Chain Management, 10(3), 729-736.
Arnold, D., & Wilson, T. (2017, June). What doctor? Why AI and robotics will define new health. In PwC.
Azizi, N., & Liang, M. (2013). An integrated approach to worker assignment, workforce flexibility acquisition, and task rotation. Journal of the Operational Research Society, 64(2), 260–275. https://doi.org/10.1057/jors.2012.30
Bentler, P. M., & Chou, C. P. (1987). Practical issues in structural modeling. Sociological methods & research, 16(1), 78-117.
Berglund, F. (2022). Industry 4 . 0 enabling technologies for increasing operational flexibility in final assembly. 13, 38–48.
Buch, V. H., Ahmed, I., & Maruthappu, M. (2018). Debate & Analysis Artificial intelligence in medicine : British Journal of General Practice, March, 2016–2017.
Butler, T. W., & Leong, G. K. (2000). The impact of operations competitive priorities on hospital performance. Health care management science, 3(3), 227-235.
Campione, J. R., Mardon, R. E., & McDonald, K. M. (2019). Patient safety culture, health information technology implementation, and medical office problems that could lead to diagnostic error. Journal of Patient Safety, 15(4), 267-273.
Chahal, H., Gupta, M., & Lonial, S. (2018). Operational flexibility in hospitals: Scale development and validation. International Journal of Production Research, 56(10), 3733-3755.
Chen, H., Yu, P., Hailey, D., & Cui, T. (2020). Identification of the essential components of quality in the data collection process for public health information systems. Health Informatics Journal, 664–682. https://doi.org/10.1177/1460458219848622
Coiera, E., Ash, J., & Berg, M. (2016). The Unintended Consequences of Health Information Technology Revisited. Yearbook of Medical Informatics, 1, 163–169. https://doi.org/10.15265/iy-2016-014
Darby, A. B., Su, Y., Reynolds, R. B., & Madlock-Brown, C. (2019). A Survey-based Study of Pharmacist Acceptance and Resistance to Health Information Technology. Perspectives in Health Information Management, 16(Spring).
Darragh, P. J., Bodley, T., Orchanian-Cheff, A., Shojania, K. G., Kwan, J. L., & Cram, P. (2018). A Systematic Review of Interventions to Follow-Up Test Results Pending at Discharge. Journal of general internal medicine, 33(5), 750–758. https://doi.org/10.1007/s11606-017-4290-9
DeSarbo, W.S., Anthony Di Benedetto, C., Song, M., & Sinha, I. (2005). Revisiting the Miles and Snow strategic framework: uncovering interrelationships between strategic types, capabilities, environmental uncertainty, and firm performance. Strategic Management Journal, 26(1), 47-74.
Eldahamsheh, M.M., Almomani, H.M., Bani-Khaled, A.K.,Al-Quran, A.Z., Al-Hawary, S.I.S& Mohammad, A.A (2021). Factors Affecting Digital Marketing Success in Jordan. International Journal of Entrepreneurship, 25(S5), 1-12.
Gupta, D., & Buzacott, J. A. (1989). A framework for understanding flexibility of manufacturing systems. Journal of Manufacturing Systems, 8(2), 89–97. https://doi.org/10.1016/0278-6125(89)90028-9
Hair, J. F., Ringle, C. M., &Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous application, better result and higher acceptance. Long Range Planning, 46(1-2), 1-12.
Jacobides, M. G., &Winter, S. G. (2012). Capabilities: Structure, Agency, and Evolution. Organization Science, 23(5), 1365–1381. http://www.jstor.org/stable/23252312
Karabag, S. F., & Berggren, C. (2016). International R&D collaboration in high tech: The challenges of jet fighter development partnerships in emerging economies. In Handbook of Research on Driving Competitive Advantage through Sustainable, Lean, and Disruptive Innovation (pp. 455-472). IGI Global.
Kroth, P. J., Morioka-Douglas, N., Veres, S., Babbott, S., Poplau, S., Qeadan, F., Parshall, C., Corrigan, K., & Linzer, M. (2019). Association of Electronic Health Record Design and Use Factors with Clinician Stress and Burnout. JAMA Network Open, 2(8), 1–14. https://doi.org/10.1001/jamanetworkopen.2019.9609
Kumar, P., & Singh, A. P. (2019). Flexibility in service operations: review, synthesis and research agenda. Benchmarking: an International Journal, 27(7), 2108–2129. https://doi.org/10. 1108/BIJ-12-2018-0405
McIntosh, B., Sheppy, B., & Cohen, I. (2014). Illusion or delusion – Lean management in the health sector. International Journal of Health Care Quality Assurance, 27(6), 482–492. https://doi.org/10.1108/IJHCQA-03-2013-0028
Meri, A., Hasan, M., Danaee, M., Jaber, M., Safei, N., Dauwed, M., & Al-bsheish, M. (2019). Modeling the utilization of cloud health information systems in the Iraqi public healthcare sector. Telematics and Informatics, 36, 132-146.
Mohammad, A. A. S. (2020). The effect of customer empowerment and customer engagement on marketing performance: the mediating effect of brand community membership. Verslas: Teorija ir praktika/Business: Theory and Practice, 21(1), 30-38.
Mohammad, A.A.S (2019). Customers' electronic loyalty of banks working in Jordan: The effect of electronic customer relationship management. International Journal of Scientific and Technology Research, 8(12), 3809-3815.
Nunnally, J. C. (1978). An overview of psychological measurement. Clinical diagnosis of mental disorders, 97-146.
Ojha, D., Struckell, E., Acharya, C., & Patel, P. C. (2020). Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations. Journal of Business & Industrial Marketing, 36(9), 1627-1645. https://doi.org/10.1108/JBIM01-2020-0026
Olsen, L., Aisner, D., & McGinnis, J. M. (2007). The Evolving Evidence Base—Methodologic and Policy Challenges. In The Learning Healthcare System: Workshop Summary. National Academies Press (US). https://doi.org/10.17226/11903
Olsson, S., Pal, S. N., Stergachis, A., & Couper, M. (2010). Pharmacovigilance Activities in 55 Low- and Middle-Income Countries. Drug Safety, 33(8), 689–703. https://doi.org/10.2165/11536390-000000000-00000
Pindur, W., Rogers, E.S., & Kim, S.P. (1995). The history of management: a global perspective. Journal of Management History, 1(1), 59-77.
Safdari, R., Ghazisaeidi, M., & Jebraeily, M. (2015). Electronic health records: Critical success factors in implementation. Acta Informatica Medica, 23(2), 102–104. https://doi.org/10.5455/aim.2015.23.102-104
Sawhney, R. (2006). Interplay between Uncertainty and Flexibility across the Value-Chain: Towards a Transformation Model of Manufacturing Flexibility. Journal of Operations Management, 24(5), 476–493.
Schön, E.-M., Sedeño, J., Mejías, M., Thomaschewski, J., & Escalona, M. J. (2019). A Metamodel for Agile Requirements Engineering. Journal of Computer and Communications, 07(02), 1–22. https://doi.org/10.4236/jcc.2019.72001
Sittig, D. F., Murphy, D. R., Smith, M. W., Russo, E., Wright, A., & Singh, H. (2015). Graphical display of diagnostic test results in electronic health records: a comparison of 8 systems. Journal of the American Medical Informatics Association : JAMIA, 22(4), 900–904. https://doi.org/10.1093/jamia/ocv013
Stevenson, M., & Spring, M. (2007). Flexibility from a supply chain perspective: Definition and review. International Journal of Operations and Production Management, 27(7), 685–713. https://doi.org/10.1108/01443570710756956
Tariq, E., Alshurideh, M., Akour, I., & Al-Hawary, S. (2022). The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector. International Journal of Data and Network Science, 6(2), 401-408.
Tiwari, A. K., Tiwari, A., & Samuel, C. (2015). Supply chain flexibility: a comprehensive review. Management Research Review. 38. 10.1108/MRR-08-2013-0194.
Trinh, H. Q. (2020). Strategic management in local hospital markets: service duplication or service differentiation. BMC Health Services Research, 20(1), 1–11. https://doi.org/10.1186/s12913-020-05728-y
Us, C., Updates, E., & Feedback, P. (2001). Computerized provider order entry systems. Health Devices, 30(9–10), 323–359.
Ward, M. J., Ferrand, Y. B., Laker, L. F., Froehle, C. M., Vogus, T. J., Dittus, R. S., ... & Pines, J. M. (2015). The nature and necessity of operational flexibility in the emergency department. Annals of emergency medicine, 65(2), 156-161.
Whitehead, N. S., Williams, L., Meleth, S., Kennedy, S., Epner, P., Singh, H., ... & Graber, M. L. (2018). Interventions to improve follow‐up of laboratory test results pending at discharge: a systematic review. Journal of Hospital Medicine, 13(9), 631-636. https://doi.org/10.12788/jhm.2944
Yousuf, A., Haddad, H., Pakurár, M., Kozlovskyi, S., Mohylova, A., Shlapak, O., & János, F. (2019). The effect of operational flexibility on performance: A field study on small and medium-sized industrial companies in Jordan. Montenegrin Journal of Economics, 15(1), 47–60. https://doi.org/10.14254/1800-5845/2019.15-1.4
Yousuf, A., Haddad, H., Pakurár, M., Kozlovskyi, S., Mohylova, A., Shlapak, O., & János, F. (2019). The effect of operational flexibility on performance: a field study on small and medium-sized industrial companies in Jordan. 15. 48. 10.14254/1800-5845/2019.15-1.4.
Zhang, Q., Vonderembse, M. A., & Lim, J. S. (2003). Manufacturing flexibility: defining and analyzing relationships among competence, capability, and customer satisfaction. Journal of Operations Management, 21(2), 173-191.
Alamro, A. S., Awwad, A. S., &Anouze, A. L. M. (2018). The integrated impact of new product and market flexibilities on operational performance: The case of the Jordanian manufacturing sector. Journal of Manufacturing Technology Management, 29(7), 1163–1187. https://doi.org/10.1108/JMTM-01- 2017-0001
Alhalalmeh, M. I., Almomani, H. M., Altarifi, S., Al- Quran, A. Z., Mohammad, A. A., & Al-Hawary, S. I. (2020). The nexus between Corporate Social Responsibility and Organizational Performance in Jordan: the mediating role of Organizational Commitment and Organizational Citizenship Behavior. Test Engineering and Management, 83(July), 6391 - 6410.
Alhalalmeh, M., Alkhawaldah, R. A., Mohammad, A., Al-Quran, A., Hijjawi, G., & Al-Hawary, S. (2022). The effect of selected marketing activities and promotions on the consumers buying behavior. Business: Theory and Practice, 23(1), 79-87.
Al-Hawary, S. I., Batayneh, A. M., Mohammad, A. A., & Alsarahni, A. H. (2017). Supply chain flexibility aspects and their impact on customers satisfaction of pharmaceutical industry in Jordan. International Journal of Business Performance and Supply Chain Modelling, 9(4), 326–343.
Al-Nawafah, S., Al-Shorman, H., Aityassine, F., Khrisat, F., Hunitie, M., Mohammad, A., & Al-Hawary, S. (2022). The effect of supply chain management through social media on competitiveness of the private hospitals in Jordan. Uncertain Supply Chain Management, 10(3), 737-746.
Alotaibi, Y. K., & Federico, F. (2017). The impact of health information technology on patient safety. Saudi Medical Journal, 38(12), 1173–1180. https://doi.org/10.15537/smj.2017.12.20631
Alshawabkeh, R., AL-Awamleh, H., Alkhawaldeh, M., Kanaan, R., Al-Hawary, S., Mohammad, A., & Alkhawalda, R. (2022). The mediating role of supply chain management on the relationship between big data and supply chain performance using SCOR model. Uncertain Supply Chain Management, 10(3), 729-736.
Arnold, D., & Wilson, T. (2017, June). What doctor? Why AI and robotics will define new health. In PwC.
Azizi, N., & Liang, M. (2013). An integrated approach to worker assignment, workforce flexibility acquisition, and task rotation. Journal of the Operational Research Society, 64(2), 260–275. https://doi.org/10.1057/jors.2012.30
Bentler, P. M., & Chou, C. P. (1987). Practical issues in structural modeling. Sociological methods & research, 16(1), 78-117.
Berglund, F. (2022). Industry 4 . 0 enabling technologies for increasing operational flexibility in final assembly. 13, 38–48.
Buch, V. H., Ahmed, I., & Maruthappu, M. (2018). Debate & Analysis Artificial intelligence in medicine : British Journal of General Practice, March, 2016–2017.
Butler, T. W., & Leong, G. K. (2000). The impact of operations competitive priorities on hospital performance. Health care management science, 3(3), 227-235.
Campione, J. R., Mardon, R. E., & McDonald, K. M. (2019). Patient safety culture, health information technology implementation, and medical office problems that could lead to diagnostic error. Journal of Patient Safety, 15(4), 267-273.
Chahal, H., Gupta, M., & Lonial, S. (2018). Operational flexibility in hospitals: Scale development and validation. International Journal of Production Research, 56(10), 3733-3755.
Chen, H., Yu, P., Hailey, D., & Cui, T. (2020). Identification of the essential components of quality in the data collection process for public health information systems. Health Informatics Journal, 664–682. https://doi.org/10.1177/1460458219848622
Coiera, E., Ash, J., & Berg, M. (2016). The Unintended Consequences of Health Information Technology Revisited. Yearbook of Medical Informatics, 1, 163–169. https://doi.org/10.15265/iy-2016-014
Darby, A. B., Su, Y., Reynolds, R. B., & Madlock-Brown, C. (2019). A Survey-based Study of Pharmacist Acceptance and Resistance to Health Information Technology. Perspectives in Health Information Management, 16(Spring).
Darragh, P. J., Bodley, T., Orchanian-Cheff, A., Shojania, K. G., Kwan, J. L., & Cram, P. (2018). A Systematic Review of Interventions to Follow-Up Test Results Pending at Discharge. Journal of general internal medicine, 33(5), 750–758. https://doi.org/10.1007/s11606-017-4290-9
DeSarbo, W.S., Anthony Di Benedetto, C., Song, M., & Sinha, I. (2005). Revisiting the Miles and Snow strategic framework: uncovering interrelationships between strategic types, capabilities, environmental uncertainty, and firm performance. Strategic Management Journal, 26(1), 47-74.
Eldahamsheh, M.M., Almomani, H.M., Bani-Khaled, A.K.,Al-Quran, A.Z., Al-Hawary, S.I.S& Mohammad, A.A (2021). Factors Affecting Digital Marketing Success in Jordan. International Journal of Entrepreneurship, 25(S5), 1-12.
Gupta, D., & Buzacott, J. A. (1989). A framework for understanding flexibility of manufacturing systems. Journal of Manufacturing Systems, 8(2), 89–97. https://doi.org/10.1016/0278-6125(89)90028-9
Hair, J. F., Ringle, C. M., &Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous application, better result and higher acceptance. Long Range Planning, 46(1-2), 1-12.
Jacobides, M. G., &Winter, S. G. (2012). Capabilities: Structure, Agency, and Evolution. Organization Science, 23(5), 1365–1381. http://www.jstor.org/stable/23252312
Karabag, S. F., & Berggren, C. (2016). International R&D collaboration in high tech: The challenges of jet fighter development partnerships in emerging economies. In Handbook of Research on Driving Competitive Advantage through Sustainable, Lean, and Disruptive Innovation (pp. 455-472). IGI Global.
Kroth, P. J., Morioka-Douglas, N., Veres, S., Babbott, S., Poplau, S., Qeadan, F., Parshall, C., Corrigan, K., & Linzer, M. (2019). Association of Electronic Health Record Design and Use Factors with Clinician Stress and Burnout. JAMA Network Open, 2(8), 1–14. https://doi.org/10.1001/jamanetworkopen.2019.9609
Kumar, P., & Singh, A. P. (2019). Flexibility in service operations: review, synthesis and research agenda. Benchmarking: an International Journal, 27(7), 2108–2129. https://doi.org/10. 1108/BIJ-12-2018-0405
McIntosh, B., Sheppy, B., & Cohen, I. (2014). Illusion or delusion – Lean management in the health sector. International Journal of Health Care Quality Assurance, 27(6), 482–492. https://doi.org/10.1108/IJHCQA-03-2013-0028
Meri, A., Hasan, M., Danaee, M., Jaber, M., Safei, N., Dauwed, M., & Al-bsheish, M. (2019). Modeling the utilization of cloud health information systems in the Iraqi public healthcare sector. Telematics and Informatics, 36, 132-146.
Mohammad, A. A. S. (2020). The effect of customer empowerment and customer engagement on marketing performance: the mediating effect of brand community membership. Verslas: Teorija ir praktika/Business: Theory and Practice, 21(1), 30-38.
Mohammad, A.A.S (2019). Customers' electronic loyalty of banks working in Jordan: The effect of electronic customer relationship management. International Journal of Scientific and Technology Research, 8(12), 3809-3815.
Nunnally, J. C. (1978). An overview of psychological measurement. Clinical diagnosis of mental disorders, 97-146.
Ojha, D., Struckell, E., Acharya, C., & Patel, P. C. (2020). Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations. Journal of Business & Industrial Marketing, 36(9), 1627-1645. https://doi.org/10.1108/JBIM01-2020-0026
Olsen, L., Aisner, D., & McGinnis, J. M. (2007). The Evolving Evidence Base—Methodologic and Policy Challenges. In The Learning Healthcare System: Workshop Summary. National Academies Press (US). https://doi.org/10.17226/11903
Olsson, S., Pal, S. N., Stergachis, A., & Couper, M. (2010). Pharmacovigilance Activities in 55 Low- and Middle-Income Countries. Drug Safety, 33(8), 689–703. https://doi.org/10.2165/11536390-000000000-00000
Pindur, W., Rogers, E.S., & Kim, S.P. (1995). The history of management: a global perspective. Journal of Management History, 1(1), 59-77.
Safdari, R., Ghazisaeidi, M., & Jebraeily, M. (2015). Electronic health records: Critical success factors in implementation. Acta Informatica Medica, 23(2), 102–104. https://doi.org/10.5455/aim.2015.23.102-104
Sawhney, R. (2006). Interplay between Uncertainty and Flexibility across the Value-Chain: Towards a Transformation Model of Manufacturing Flexibility. Journal of Operations Management, 24(5), 476–493.
Schön, E.-M., Sedeño, J., Mejías, M., Thomaschewski, J., & Escalona, M. J. (2019). A Metamodel for Agile Requirements Engineering. Journal of Computer and Communications, 07(02), 1–22. https://doi.org/10.4236/jcc.2019.72001
Sittig, D. F., Murphy, D. R., Smith, M. W., Russo, E., Wright, A., & Singh, H. (2015). Graphical display of diagnostic test results in electronic health records: a comparison of 8 systems. Journal of the American Medical Informatics Association : JAMIA, 22(4), 900–904. https://doi.org/10.1093/jamia/ocv013
Stevenson, M., & Spring, M. (2007). Flexibility from a supply chain perspective: Definition and review. International Journal of Operations and Production Management, 27(7), 685–713. https://doi.org/10.1108/01443570710756956
Tariq, E., Alshurideh, M., Akour, I., & Al-Hawary, S. (2022). The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector. International Journal of Data and Network Science, 6(2), 401-408.
Tiwari, A. K., Tiwari, A., & Samuel, C. (2015). Supply chain flexibility: a comprehensive review. Management Research Review. 38. 10.1108/MRR-08-2013-0194.
Trinh, H. Q. (2020). Strategic management in local hospital markets: service duplication or service differentiation. BMC Health Services Research, 20(1), 1–11. https://doi.org/10.1186/s12913-020-05728-y
Us, C., Updates, E., & Feedback, P. (2001). Computerized provider order entry systems. Health Devices, 30(9–10), 323–359.
Ward, M. J., Ferrand, Y. B., Laker, L. F., Froehle, C. M., Vogus, T. J., Dittus, R. S., ... & Pines, J. M. (2015). The nature and necessity of operational flexibility in the emergency department. Annals of emergency medicine, 65(2), 156-161.
Whitehead, N. S., Williams, L., Meleth, S., Kennedy, S., Epner, P., Singh, H., ... & Graber, M. L. (2018). Interventions to improve follow‐up of laboratory test results pending at discharge: a systematic review. Journal of Hospital Medicine, 13(9), 631-636. https://doi.org/10.12788/jhm.2944
Yousuf, A., Haddad, H., Pakurár, M., Kozlovskyi, S., Mohylova, A., Shlapak, O., & János, F. (2019). The effect of operational flexibility on performance: A field study on small and medium-sized industrial companies in Jordan. Montenegrin Journal of Economics, 15(1), 47–60. https://doi.org/10.14254/1800-5845/2019.15-1.4
Yousuf, A., Haddad, H., Pakurár, M., Kozlovskyi, S., Mohylova, A., Shlapak, O., & János, F. (2019). The effect of operational flexibility on performance: a field study on small and medium-sized industrial companies in Jordan. 15. 48. 10.14254/1800-5845/2019.15-1.4.
Zhang, Q., Vonderembse, M. A., & Lim, J. S. (2003). Manufacturing flexibility: defining and analyzing relationships among competence, capability, and customer satisfaction. Journal of Operations Management, 21(2), 173-191.