How to cite this paper
Marei, A., Al-Haddad, S., Daoud, L., Habashneh, A., Fariz, R & Aldamisi, R. (2022). The impact of innovation on customer satisfaction in the commercial banks: Business performance as a mediating variable.Uncertain Supply Chain Management, 10(3), 887-894.
Refrences
Albert, M. O., & Nora, L. (2003). Market orientation and business economic performance. A mediated model. International Journal of Service Industry Management, 14(3), 284-309.
Al-Hawari, M., Hartley, N., & Ward, T. (2005). Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach. Marketing Bulletin, 16.
Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143.
Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision support systems, 32(2), 201-214.
Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. MIS quarterly, 28(2), 229-254.
Boulding, W., & Kirmani, A. (1993). A consumer-side experimental examination of signalling theory: do consumers perceive warranties as signals of quality?. Journal of consumer research, 20(1), 111-123.
Brehm, J., & Festinger, L. (1957). Pressures toward uniformity of performance in groups. Human Relations, 10(1), 85-91.
Camisón, C., & Villar-López, A. (2014). Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research, 67(1), 2891-2902.
Chen, Q., Wang, C. H., & Huang, S. Z. (2020). Effects of organizational innovation and technological innovation capabilities on firm performance: evidence from firms in China’s Pearl River Delta. Asia Pacific Business Review, 26(1), 72-96.
Chokesikarin, V. (2014). Entrepreneurial orientation and customers satisfaction: Evidence nearby Khao San Road. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 8(1), 71-76.
Chu, W., & Desai, P. S. (1995). Channel coordination mechanisms for customer satisfaction. Marketing Science, 14(4), 343-359.
Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of management journal, 34(3), 555-590.
Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance: the problem of organizational lag. Administrative science quarterly, 29(3), 392-409.
Daragahi, G. A. (2017). The impact of innovation on customer satisfaction: A study of the cosmetics producer in Tehran. International Review, (1-2), 121-132.
Devloo, T., Anseel, F., De Beuckelaer, A., & Salanova, M. (2015). Keep the fire burning: Reciprocal gains of basic need satisfaction, intrinsic motivation and innovative work behaviour. European Journal of Work and Organizational Psychology, 24(4), 491-504.
Do Cho, S., & Chang, D. R. (2008). Salesperson's innovation resistance and job satisfaction in intra-organizational diffusion of sales force automation technologies: The case of South Korea. Industrial Marketing Management, 37(7), 841-847.
Hongqi, Z., & Ruoyu, L. (2012). Empirical research of the relationship between customer participation, customer satisfaction and service innovation performance in China. African Journal of Business Management, 6(4), 1449.
Mahmoud, M. A., Hinson, R. E., & Anim, P. A. (2018). Service innovation and customer satisfaction: the role of customer value creation. European Journal of Innovation Management, 21(3), 402-422.
Mainardes, E.W., Teixeira, A., & da Silveira Romano, P.C. (2017). Determinants of co-creation in banking services. International journal of bank marketing, 35(2), 187-204.
Marei, A., & Iskandar, E. D. T. B. M. (2019). The impact of Computer Assisted Auditing Techniques (CAATs) on develop-ment of audit process: an assessment of Performance Expectancy of by the auditors. International Journal of Management and Commerce Innovations, 7(2), 1199-1205.
Naveed, T., Akhtar, I., & Cheema, K. U. R. (2012). The impact of innovation on customer satisfaction and brand loyalty: A study of the students of Faisalabad.
Nemati, A. R., Khan, K., & Iftikhar, M. (2010). Impact of innovation on customer satisfaction and brand loyalty, a study of mobile phones users in Pakistan. European Journal of Social Sciences, 16(2), 299-306.
Nerkar, A. A., McGrath, R. G., & MacMillan, I. C. (1996). Three facets of satisfaction and their influence on the performance of innovation teams. Journal of Business Venturing, 11(3), 167-188.
Nimrod, G. (2008). In support of innovation theory: Innovation in activity patterns and life satisfaction among recently retired individuals. Ageing & Society, 28(6), 831-846.
Pishgar, F., Dejkam, S., Ghanbarpoor, F., Shabani, N., & Ashoori, M. (2013). The Impact of Productinnovation on Customer Satisfaction and Customer Loyalty. Kuwait Chapter of Arabian Journal of Business and Management Review, 33(854), 1-8.
Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance. International journal of quality & reliability management, 20(8), 901-918.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13-26.
Simon, A., & Yaya, L. H. P. (2012). Improving innovation and customer satisfaction through systems integration. Industrial Management & Data Systems, 112(7), 1026-1043.
Suchánek, P., Richter, J., & Králová, M. (2015). Customer satisfaction, product quality and performance of companies. Review of economic perspectives, 14(4), 329-344.
Sun, K. A., & Kim, D. Y. (2013). Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI). International Journal of Hospitality Management, 35, 68-77.
Xiang, Z., Li, X., & Yang, J. (2013). Customer satisfaction scoring for innovative product management based on extenics. Procedia Computer Science, 17, 1178-1185.
Yamin, S., Mavondo, F., Gunasekaran, A., & Sarros, J. C. (1997). A study of competitive strategy, organisational innovation and organisational performance among Australian manufacturing companies. International Journal of Production Economics, 52(1-2), 161-172.
Al-Hawari, M., Hartley, N., & Ward, T. (2005). Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach. Marketing Bulletin, 16.
Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143.
Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision support systems, 32(2), 201-214.
Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. MIS quarterly, 28(2), 229-254.
Boulding, W., & Kirmani, A. (1993). A consumer-side experimental examination of signalling theory: do consumers perceive warranties as signals of quality?. Journal of consumer research, 20(1), 111-123.
Brehm, J., & Festinger, L. (1957). Pressures toward uniformity of performance in groups. Human Relations, 10(1), 85-91.
Camisón, C., & Villar-López, A. (2014). Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research, 67(1), 2891-2902.
Chen, Q., Wang, C. H., & Huang, S. Z. (2020). Effects of organizational innovation and technological innovation capabilities on firm performance: evidence from firms in China’s Pearl River Delta. Asia Pacific Business Review, 26(1), 72-96.
Chokesikarin, V. (2014). Entrepreneurial orientation and customers satisfaction: Evidence nearby Khao San Road. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 8(1), 71-76.
Chu, W., & Desai, P. S. (1995). Channel coordination mechanisms for customer satisfaction. Marketing Science, 14(4), 343-359.
Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of management journal, 34(3), 555-590.
Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance: the problem of organizational lag. Administrative science quarterly, 29(3), 392-409.
Daragahi, G. A. (2017). The impact of innovation on customer satisfaction: A study of the cosmetics producer in Tehran. International Review, (1-2), 121-132.
Devloo, T., Anseel, F., De Beuckelaer, A., & Salanova, M. (2015). Keep the fire burning: Reciprocal gains of basic need satisfaction, intrinsic motivation and innovative work behaviour. European Journal of Work and Organizational Psychology, 24(4), 491-504.
Do Cho, S., & Chang, D. R. (2008). Salesperson's innovation resistance and job satisfaction in intra-organizational diffusion of sales force automation technologies: The case of South Korea. Industrial Marketing Management, 37(7), 841-847.
Hongqi, Z., & Ruoyu, L. (2012). Empirical research of the relationship between customer participation, customer satisfaction and service innovation performance in China. African Journal of Business Management, 6(4), 1449.
Mahmoud, M. A., Hinson, R. E., & Anim, P. A. (2018). Service innovation and customer satisfaction: the role of customer value creation. European Journal of Innovation Management, 21(3), 402-422.
Mainardes, E.W., Teixeira, A., & da Silveira Romano, P.C. (2017). Determinants of co-creation in banking services. International journal of bank marketing, 35(2), 187-204.
Marei, A., & Iskandar, E. D. T. B. M. (2019). The impact of Computer Assisted Auditing Techniques (CAATs) on develop-ment of audit process: an assessment of Performance Expectancy of by the auditors. International Journal of Management and Commerce Innovations, 7(2), 1199-1205.
Naveed, T., Akhtar, I., & Cheema, K. U. R. (2012). The impact of innovation on customer satisfaction and brand loyalty: A study of the students of Faisalabad.
Nemati, A. R., Khan, K., & Iftikhar, M. (2010). Impact of innovation on customer satisfaction and brand loyalty, a study of mobile phones users in Pakistan. European Journal of Social Sciences, 16(2), 299-306.
Nerkar, A. A., McGrath, R. G., & MacMillan, I. C. (1996). Three facets of satisfaction and their influence on the performance of innovation teams. Journal of Business Venturing, 11(3), 167-188.
Nimrod, G. (2008). In support of innovation theory: Innovation in activity patterns and life satisfaction among recently retired individuals. Ageing & Society, 28(6), 831-846.
Pishgar, F., Dejkam, S., Ghanbarpoor, F., Shabani, N., & Ashoori, M. (2013). The Impact of Productinnovation on Customer Satisfaction and Customer Loyalty. Kuwait Chapter of Arabian Journal of Business and Management Review, 33(854), 1-8.
Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance. International journal of quality & reliability management, 20(8), 901-918.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13-26.
Simon, A., & Yaya, L. H. P. (2012). Improving innovation and customer satisfaction through systems integration. Industrial Management & Data Systems, 112(7), 1026-1043.
Suchánek, P., Richter, J., & Králová, M. (2015). Customer satisfaction, product quality and performance of companies. Review of economic perspectives, 14(4), 329-344.
Sun, K. A., & Kim, D. Y. (2013). Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI). International Journal of Hospitality Management, 35, 68-77.
Xiang, Z., Li, X., & Yang, J. (2013). Customer satisfaction scoring for innovative product management based on extenics. Procedia Computer Science, 17, 1178-1185.
Yamin, S., Mavondo, F., Gunasekaran, A., & Sarros, J. C. (1997). A study of competitive strategy, organisational innovation and organisational performance among Australian manufacturing companies. International Journal of Production Economics, 52(1-2), 161-172.