How to cite this paper
Iqbal, T. (2020). You are entitled to access the full text of this document Investigating logistics issues in service quality of SMEs in Saudi Arabia.Uncertain Supply Chain Management, 8(4), 875-886.
Refrences
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Ahn, C., Heo, M., & Zhang, S. (2014). Sample size calculations for clustered and longitudinal outcomes in clinical research. Chapman and Hall/CRC.
AlGhamdi, R., Nguyen, A. T., & Jones, V. (2013). Wheel of B2C e-commerce development in Saudi Arabia. In Robot Intelligence Technology and Applications 2012 (pp. 1047-1055). Springer, Berlin, Heidelberg.
Alotaibi, M. B. (2013). E-commerce adoption in Saudi Arabia: an assessment of international, regional and domestic web presence. International Journal of Information Technology and Computer Science, 5(2), 42-56.
Altayyar, A., & Beaumont-Kerridge, J. (2016). An investigation into barriers to the adoption of e-procurement within selected SMEs in Saudi Arabia. Journal of Business and Economics, 7(3), 451-66.
Alzoubi, H., & Yanamandra, R. (2020). Investigating the mediating role of information sharing strategy on agile supply chain. Uncertain Supply Chain Management, 8(2), 273-284.
Avkiran, N., & Ringle, C. (2018). Partial least squares structural equation modeling. Handbook of Market Research (Vol. 267).
Daniel, J. (2011). Sampling essentials: Practical guidelines for making sampling choices. Sage Publications.
Dwivedi, Y., Ayaburi, E., Boateng, R., & Effah, J. (2019). ICT Unbounded, Social Impact of Bright ICT Adoption. Springer International Publishing.
Fosso Wamba, S., Gunasekaran, A., Bhattacharya, M., & Dubey, R. (2016). Determinants of RFID adoption intention by SMEs: an empirical investigation. Production Planning & Control, 27(12), 979-990.
Gandhi, S., Sachdeva, A., & Gupta, A. (2018). Impact of service quality and satisfaction on employee loyalty: An empirical investigation in Indian SMEs. Management Science Letters, 8(10), 991-1014.
Gélinas, R., & Bigras, Y. (2004). The characteristics and features of SMEs: favorable or unfavorable to logistics integration?. Journal of Small Business Management, 42(3), 263-278.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hamisi, S. (2011). Challenges and opportunities of Tanzanian SMEs in adapting supply chain management. African Journal of Business Management, 5(4), 1266-1276.
Harrigan, P., Ramsey, E., & Ibbotson, P. (2009). Investigating the e‐CRM activities of Irish SMEs. Journal of Small Business and Enterprise Development.
Hoq, M. Z., & Chauhan, A. A. (2011). Effects of organizational resources on 373 organizational performance: An empirical study of SMEs. Interdisciplinary Journal of Contemporary Research in Business, 2(12), 373-385.
Hutchinson, K., Fleck, E., & Lloyd‐Reason, L. (2009). An investigation into the initial barriers to internationalization. Journal of Small Business and Enterprise Development.
Jeddah Chamber. (2016). Small–Medium Enterprises in Saudi Arabia report April 2016. Retrieved 28 January 2020, from https://www.jeg.org.sa/sites/default/files/library/files/SME-EN.pdf
Juga, J., Juntunen, J., & Grant, D. B. (2010). Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships. Managing Service Quality: An International Journal.
Khan, H. U., Awan, M. A., & Ho, H. C. (2014). How do Chinese and Saudi customers perceive online service quality? A comparative study. The Journal of Business Inquiry, 13(2), 146-161.
Kilibarda, M., Nikolicic, S., & Andrejic, M. (2016). Measurement of logistics service quality in freight forwarding companies. The International Journal of Logistics Management.
Kreinovich, V., Thach, N. N., Trung, N. D., & Van Thanh, D. (Eds.). (2018). Beyond Traditional Probabilistic Methods in Economics (Vol. 809). Springer.
Kumar, R. (2019). Research methodology: A step-by-step guide for beginners. Sage Publications Limited.
Latan, H., & Noonan, R. (Eds.). (2017). Partial least squares path modeling: Basic concepts, methodological issues and applications. Springer.
Logistics Middle East. (2011). Why challenges need to be overcome in Saudi Arabia. Retrieved 30 January 2020, from https://www.logisticsmiddleeast.com/article-6321-why-challenges-need-to-be-overcome-in-saudi-arabia
Lundahl, N., Vegholm, F., & Silver, L. (2009). Technical and functional determinants of customer satisfaction in the bank‐SME relationship. Managing Service Quality: An International Journal.
Hye, A. K., Miraz, M. H., Sharif, K. I. M., & Hassan, M. G. (2020). Factors affecting on e-logistic: Mediating role of ICT & technology integration in retail supply chain in Malaysia. Test Engineering and Management, 82(January-February 2020), 3234 -3243
Moh’d Anwer, A. S. (2018). Towards better understanding of determinants logistical factors in SMEs for cloud ERP adoption in developing economies. Business Process Management Journal.
PRNewswire. (2019). Saudi Freight and Logistics Market - Growth, Trends, and Forecast (2019 - 2024). Retrieved 30 January 2020, from https://www.prnewswire.com/news-releases/saudi-freight-and-logistics-market---growth-trends-and-forecast-2019---2024-300916146.html
Quinlan, C., Babin, B., Carr, J., & Griffin, M. (2019). Business research methods. South Western Cengage.
Reuters. (2019). Saudi Arabia opens new logistics zone in Jeddah, eyes private investors. Retrieved 30 January 2020, from https://www.reuters.com/article/us-saudi-transport-logistics/saudi-arabia-opens-new-logistics-zone-in-jeddah-eyes-private-investors idUSKBN1WS057
Rosenthal, G., & Rosenthal, J. A. (2011). Statistics and data interpretation for social work. Springer publishing company.
Ryan, T. P. (2013). Sample size determination and power. John Wiley & Sons.
Saris, W. E., & Gallhofer, I. N. (2014). Design, evaluation, and analysis of questionnaires for survey research. John Wiley & Sons.
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management.
Sohail, M. S. (2006). Benchmarking usage of third party logistics: A comparison of practices between firms in Malaysia and Saudi Arabia. World Review of Intermodal Transportation Research, 2006(1), 69-81.
Sohail, M. S., & Al‐Abdali, O. S. (2005). The usage of third party logistics in Saudi Arabia. International Journal of Physical Distribution & Logistics Management.
Sohn, J. I., Woo, S. H., & Kim, T. W. (2017). Assessment of logistics service quality using the Kano model in a logistics-triadic relationship. The International Journal of Logistics Management.
Stekelorum, R., Laguir, I., & Elbaz, J. (2020). Cooperation with international NGOs and supplier assessment: Investigating the multiple mediating role of CSR activities in SMEs. Industrial Marketing Management, 84, 50-62.
Takele, T. B., & Buvik, A. S. (2019). The role of national trade logistics in the export trade of African countries. Journal of Transport and Supply Chain Management, 13, 11.
Vinzi, V. E., Chin, W. W., Henseler, J., & Wang, H. (2010). Handbook of partial least squares (Vol. 201, No. 0). Germany: Springer.
Vu, T. P., Grant, D. B., & Menachof, D. A. (2019). Exploring logistics service quality in Hai Phong, Vietnam. The Asian Journal of Shipping and Logistics.
World Bank. (2020). World Bank SME Finance. Retrieved 30 January 2020, from https://www.worldbank.org/en/topic/smefinance
Ahn, C., Heo, M., & Zhang, S. (2014). Sample size calculations for clustered and longitudinal outcomes in clinical research. Chapman and Hall/CRC.
AlGhamdi, R., Nguyen, A. T., & Jones, V. (2013). Wheel of B2C e-commerce development in Saudi Arabia. In Robot Intelligence Technology and Applications 2012 (pp. 1047-1055). Springer, Berlin, Heidelberg.
Alotaibi, M. B. (2013). E-commerce adoption in Saudi Arabia: an assessment of international, regional and domestic web presence. International Journal of Information Technology and Computer Science, 5(2), 42-56.
Altayyar, A., & Beaumont-Kerridge, J. (2016). An investigation into barriers to the adoption of e-procurement within selected SMEs in Saudi Arabia. Journal of Business and Economics, 7(3), 451-66.
Alzoubi, H., & Yanamandra, R. (2020). Investigating the mediating role of information sharing strategy on agile supply chain. Uncertain Supply Chain Management, 8(2), 273-284.
Avkiran, N., & Ringle, C. (2018). Partial least squares structural equation modeling. Handbook of Market Research (Vol. 267).
Daniel, J. (2011). Sampling essentials: Practical guidelines for making sampling choices. Sage Publications.
Dwivedi, Y., Ayaburi, E., Boateng, R., & Effah, J. (2019). ICT Unbounded, Social Impact of Bright ICT Adoption. Springer International Publishing.
Fosso Wamba, S., Gunasekaran, A., Bhattacharya, M., & Dubey, R. (2016). Determinants of RFID adoption intention by SMEs: an empirical investigation. Production Planning & Control, 27(12), 979-990.
Gandhi, S., Sachdeva, A., & Gupta, A. (2018). Impact of service quality and satisfaction on employee loyalty: An empirical investigation in Indian SMEs. Management Science Letters, 8(10), 991-1014.
Gélinas, R., & Bigras, Y. (2004). The characteristics and features of SMEs: favorable or unfavorable to logistics integration?. Journal of Small Business Management, 42(3), 263-278.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hamisi, S. (2011). Challenges and opportunities of Tanzanian SMEs in adapting supply chain management. African Journal of Business Management, 5(4), 1266-1276.
Harrigan, P., Ramsey, E., & Ibbotson, P. (2009). Investigating the e‐CRM activities of Irish SMEs. Journal of Small Business and Enterprise Development.
Hoq, M. Z., & Chauhan, A. A. (2011). Effects of organizational resources on 373 organizational performance: An empirical study of SMEs. Interdisciplinary Journal of Contemporary Research in Business, 2(12), 373-385.
Hutchinson, K., Fleck, E., & Lloyd‐Reason, L. (2009). An investigation into the initial barriers to internationalization. Journal of Small Business and Enterprise Development.
Jeddah Chamber. (2016). Small–Medium Enterprises in Saudi Arabia report April 2016. Retrieved 28 January 2020, from https://www.jeg.org.sa/sites/default/files/library/files/SME-EN.pdf
Juga, J., Juntunen, J., & Grant, D. B. (2010). Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships. Managing Service Quality: An International Journal.
Khan, H. U., Awan, M. A., & Ho, H. C. (2014). How do Chinese and Saudi customers perceive online service quality? A comparative study. The Journal of Business Inquiry, 13(2), 146-161.
Kilibarda, M., Nikolicic, S., & Andrejic, M. (2016). Measurement of logistics service quality in freight forwarding companies. The International Journal of Logistics Management.
Kreinovich, V., Thach, N. N., Trung, N. D., & Van Thanh, D. (Eds.). (2018). Beyond Traditional Probabilistic Methods in Economics (Vol. 809). Springer.
Kumar, R. (2019). Research methodology: A step-by-step guide for beginners. Sage Publications Limited.
Latan, H., & Noonan, R. (Eds.). (2017). Partial least squares path modeling: Basic concepts, methodological issues and applications. Springer.
Logistics Middle East. (2011). Why challenges need to be overcome in Saudi Arabia. Retrieved 30 January 2020, from https://www.logisticsmiddleeast.com/article-6321-why-challenges-need-to-be-overcome-in-saudi-arabia
Lundahl, N., Vegholm, F., & Silver, L. (2009). Technical and functional determinants of customer satisfaction in the bank‐SME relationship. Managing Service Quality: An International Journal.
Hye, A. K., Miraz, M. H., Sharif, K. I. M., & Hassan, M. G. (2020). Factors affecting on e-logistic: Mediating role of ICT & technology integration in retail supply chain in Malaysia. Test Engineering and Management, 82(January-February 2020), 3234 -3243
Moh’d Anwer, A. S. (2018). Towards better understanding of determinants logistical factors in SMEs for cloud ERP adoption in developing economies. Business Process Management Journal.
PRNewswire. (2019). Saudi Freight and Logistics Market - Growth, Trends, and Forecast (2019 - 2024). Retrieved 30 January 2020, from https://www.prnewswire.com/news-releases/saudi-freight-and-logistics-market---growth-trends-and-forecast-2019---2024-300916146.html
Quinlan, C., Babin, B., Carr, J., & Griffin, M. (2019). Business research methods. South Western Cengage.
Reuters. (2019). Saudi Arabia opens new logistics zone in Jeddah, eyes private investors. Retrieved 30 January 2020, from https://www.reuters.com/article/us-saudi-transport-logistics/saudi-arabia-opens-new-logistics-zone-in-jeddah-eyes-private-investors idUSKBN1WS057
Rosenthal, G., & Rosenthal, J. A. (2011). Statistics and data interpretation for social work. Springer publishing company.
Ryan, T. P. (2013). Sample size determination and power. John Wiley & Sons.
Saris, W. E., & Gallhofer, I. N. (2014). Design, evaluation, and analysis of questionnaires for survey research. John Wiley & Sons.
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management.
Sohail, M. S. (2006). Benchmarking usage of third party logistics: A comparison of practices between firms in Malaysia and Saudi Arabia. World Review of Intermodal Transportation Research, 2006(1), 69-81.
Sohail, M. S., & Al‐Abdali, O. S. (2005). The usage of third party logistics in Saudi Arabia. International Journal of Physical Distribution & Logistics Management.
Sohn, J. I., Woo, S. H., & Kim, T. W. (2017). Assessment of logistics service quality using the Kano model in a logistics-triadic relationship. The International Journal of Logistics Management.
Stekelorum, R., Laguir, I., & Elbaz, J. (2020). Cooperation with international NGOs and supplier assessment: Investigating the multiple mediating role of CSR activities in SMEs. Industrial Marketing Management, 84, 50-62.
Takele, T. B., & Buvik, A. S. (2019). The role of national trade logistics in the export trade of African countries. Journal of Transport and Supply Chain Management, 13, 11.
Vinzi, V. E., Chin, W. W., Henseler, J., & Wang, H. (2010). Handbook of partial least squares (Vol. 201, No. 0). Germany: Springer.
Vu, T. P., Grant, D. B., & Menachof, D. A. (2019). Exploring logistics service quality in Hai Phong, Vietnam. The Asian Journal of Shipping and Logistics.
World Bank. (2020). World Bank SME Finance. Retrieved 30 January 2020, from https://www.worldbank.org/en/topic/smefinance