How to cite this paper
Tiwari, R. (2013). Identification of factors affecting reverse chain performance in relation to customer satisfaction using ISM Modelling & MICMAC Analysis.Uncertain Supply Chain Management, 1(4), 237-252.
Refrences
Andel, T. (1997). Reverse logistics: a second chance to profit. Transportation & Distribution, 38(7), 61.
Autry, C. W., Daugherty, P. J., & Richey, R. G. (2001). The challenge of reverse logistics in catalog retailing. International Journal of Physical Distribution & Logistics Management, 31(1), 26-37.
Attri, R., Dev, N., & Sharma, V. (2013). Interpretive structural modelling (ISM) approach: an overview. Research Journal of Management Sciences,2(2), 3-8.
Blanchard, D. (2005). Moving forward in reverse. Logistics Today, 46(7).
Blumberg, D. F. (1999). Strategic examination of reverse logistics and repair service requirements, needs, market size, and opportunities. Journal of Business Logistics, 20, 141–159.
Bowersox, D. J., & Daugherty, P. J. (1992). Logistics leadership–logistics organizations of the future. Logistics Information Management, 5(1), 12-18.
Bowersox, D. J. (1992). Logistical excellence: it & apos; s not business as usual. Digital Pr.
Carter, C. R., & Ellram, L. M. (1998). Reverse logistics: A review of the literature and framework for future investigation. Journal of Business Logistics, 19(1), 85-103.
Clegg, A. J., Williams, D. J., & Uzsoy, R. (1995, May). Production planning for companies with remanufacturing capability. In Electronics and the Environment, 1995. ISEE., Proceedings of the 1995 IEEE International Symposium on (pp. 186-191). IEEE.
Clendenin, J. A. (1997). Closing the supply chain loop: Re-engineering the returns channel process. International Journal of Logistics Management, 8(1), 75– 85.
Daugherty, P. J., Myers, M. B., & Richey, R. G. (2002). Information support for reverse logistics: the influence of relationship commitment. Journal of Business Logistics, 23(1), 85-106.
Dowlatshahi, S. (2000). Developing a theory of reverse logistics. Interfaces, 30(3), 143-155.
Farris, D. R., & Sage, A. P. (1975). On the use of interpretive structural modeling for worth assessment. Computers & Electrical Engineering, 2(2), 149-174.
Fleischmann, M., Bloemhof-Ruwaard, J. M., Dekker, R., Van Der Laan, E., Van Nunen, J. A., & Van Wassenhove, L. N. (1997). Quantitative models for reverse logistics: a review. European journal of operational research, 103(1), 1-17.
French, M. L., & Discenza, R. (2006). Returns in process industries: a managerial perspective. Management Research News, 29(12), 769-781.
Giuntini, R., & Andel, T. (1995). Reverse logistics role models: Part 3.Transportation and Distribution, 36(4), 97-98.
Green, K., Morton, B., & New, S. (1998). Green purchasing and supply policies: do they improve companies’ environmental performance?. Supply Chain Management: An International Journal, 3(2), 89-95.
Heine, H., & Byrne, P. M. (1993). Reducing waste through reverse logistics. Foundry Management & Technology, 121(8), 28.
Klausner, M., & Hendrickson, C. T. (2000). Reverse-logistics strategy for product take-back. Interfaces, 30(3), 156-165.
Krupp, J. A. (1993). Structuring bills of material for automotive remanufacturing. Production and Inventory Management Journal, 34, 46-46.
Mason, S. (2002). Backward progress. IIE solutions, 34(8), 42-46.
Merritt, K. (2001). Integrated reverse logistics solution allows Levi Strauss to profit off returns. Frontline Solutions, 2, 41.
Mollenkopf, D., Russo, I., & Frankel, R. (2007). The returns management process in supply chain strategy. International Journal of Physical Distribution & Logistics Management, 37(7), 568-592.
Murray, J. G. (2000). Effects of a green purchasing strategy: the case of Belfast City Council. Supply Chain Management: An International Journal, 5(1), 37-44.
Raj, T., Shankar, R., & Suhaib, M. (2008). An ISM approach for modelling the enablers of flexible manufacturing system: the case for India. International Journal of Production Research, 46(24), 6883-6912.
Ravi, V., & Shankar, R. (2005). Analysis of interactions among the barriers of reverse logistics. Technological Forecasting and Social Change, 72(8), 1011-1029.
Richey, R. G., Chen, H., Genchev, S. E., & Daugherty, P. J. (2005). Developing effective reverse logistics programs. Industrial Marketing Management, 34(8), 830-840.
Ritchie, L., Burnes, B., Whittle, P., & Hey, R. (2000). The benefits of reverse logistics: the case of the Manchester Royal Infirmary Pharmacy. Supply Chain Management: An International Journal, 5(5), 226-234.
Richey, R. G., Genchev, S. E., & Daugherty, P. J. (2005). The role of resource commitment and innovation in reverse logistics performance. International Journal of Physical Distribution & Logistics Management, 35(4), 233-257.
Rogers, D. S., & Tibben?Lembke, R. (2001). An examination of reverse logistics practices. Journal of business Logistics, 22(2), 129-148.
Rogers, D. S., & Tibben-Lembke, R. S. (1999). Going backwards: reverse logistics trends and practices (Vol. 2). Pittsburgh, PA: Reverse Logistics Executive Council.
Rogers, D. S., & Tibben-Lembke, R. S. (2000). Going backwards: reverse logistics trends and practices (Vol. 2). Pittsburgh, PA: Reverse Logistics Executive Council.
Ruekert, R. W., Walker Jr, O. C., & Roering, K. J. (1985). The organization of marketing activities: a contingency theory of structure and performance. The Journal of Marketing, 49, 13-25.
Sage, A. (1977). Interpretive structural modeling: methodology for large-scale systems, 91–164.
Singh, M. D., Shankar, R., Narain, R., & Agarwal, A. (2003). An interpretive structural modeling of knowledge management in engineering industries. Journal of Advances in Management Research, 1(1), 28-40.
South, S. (1998). Managing returned freight. Inbound Logistics, 18(12), 48-49.
Trebilcock, B. (2002). The seven deadly sins of reverse logistics. Logistics Management and Distribution, 56(3), 5.
Stock, J. R. (1998). Development and implementation of reverse logistics programs. Oak Brook, IL7 Council of Logistics Management.
Van Hoek, R. I. (1999). From reversed logistics to green supply chains. Supply Chain Management, 4, 129– 134.
Van de Ven, A. H., & Ferry, D. L. (1980). Measuring and assessing organizations. New York7 Wiley and Sons.
Warfield, J.W. (1974). Developing interconnected matrices in structural modeling. IEEE Transactions on Systems Men and Cybernetics, 4(1), 51-81.
Walker Jr, O. C., & Ruekert, R. W. (1987). Marketing & apos; s role in the implementation of business strategies: a critical review and conceptual framework. The Journal of Marketing, 51, 15-33.
White, J. A. (1994). Reverse logistics moves forward. Modern Materials Handling, 49(1), 29.
Zeiger, A. (2003). Reverse logistics: the new priority? Frontline Solutions, 4(11), 20.
Autry, C. W., Daugherty, P. J., & Richey, R. G. (2001). The challenge of reverse logistics in catalog retailing. International Journal of Physical Distribution & Logistics Management, 31(1), 26-37.
Attri, R., Dev, N., & Sharma, V. (2013). Interpretive structural modelling (ISM) approach: an overview. Research Journal of Management Sciences,2(2), 3-8.
Blanchard, D. (2005). Moving forward in reverse. Logistics Today, 46(7).
Blumberg, D. F. (1999). Strategic examination of reverse logistics and repair service requirements, needs, market size, and opportunities. Journal of Business Logistics, 20, 141–159.
Bowersox, D. J., & Daugherty, P. J. (1992). Logistics leadership–logistics organizations of the future. Logistics Information Management, 5(1), 12-18.
Bowersox, D. J. (1992). Logistical excellence: it & apos; s not business as usual. Digital Pr.
Carter, C. R., & Ellram, L. M. (1998). Reverse logistics: A review of the literature and framework for future investigation. Journal of Business Logistics, 19(1), 85-103.
Clegg, A. J., Williams, D. J., & Uzsoy, R. (1995, May). Production planning for companies with remanufacturing capability. In Electronics and the Environment, 1995. ISEE., Proceedings of the 1995 IEEE International Symposium on (pp. 186-191). IEEE.
Clendenin, J. A. (1997). Closing the supply chain loop: Re-engineering the returns channel process. International Journal of Logistics Management, 8(1), 75– 85.
Daugherty, P. J., Myers, M. B., & Richey, R. G. (2002). Information support for reverse logistics: the influence of relationship commitment. Journal of Business Logistics, 23(1), 85-106.
Dowlatshahi, S. (2000). Developing a theory of reverse logistics. Interfaces, 30(3), 143-155.
Farris, D. R., & Sage, A. P. (1975). On the use of interpretive structural modeling for worth assessment. Computers & Electrical Engineering, 2(2), 149-174.
Fleischmann, M., Bloemhof-Ruwaard, J. M., Dekker, R., Van Der Laan, E., Van Nunen, J. A., & Van Wassenhove, L. N. (1997). Quantitative models for reverse logistics: a review. European journal of operational research, 103(1), 1-17.
French, M. L., & Discenza, R. (2006). Returns in process industries: a managerial perspective. Management Research News, 29(12), 769-781.
Giuntini, R., & Andel, T. (1995). Reverse logistics role models: Part 3.Transportation and Distribution, 36(4), 97-98.
Green, K., Morton, B., & New, S. (1998). Green purchasing and supply policies: do they improve companies’ environmental performance?. Supply Chain Management: An International Journal, 3(2), 89-95.
Heine, H., & Byrne, P. M. (1993). Reducing waste through reverse logistics. Foundry Management & Technology, 121(8), 28.
Klausner, M., & Hendrickson, C. T. (2000). Reverse-logistics strategy for product take-back. Interfaces, 30(3), 156-165.
Krupp, J. A. (1993). Structuring bills of material for automotive remanufacturing. Production and Inventory Management Journal, 34, 46-46.
Mason, S. (2002). Backward progress. IIE solutions, 34(8), 42-46.
Merritt, K. (2001). Integrated reverse logistics solution allows Levi Strauss to profit off returns. Frontline Solutions, 2, 41.
Mollenkopf, D., Russo, I., & Frankel, R. (2007). The returns management process in supply chain strategy. International Journal of Physical Distribution & Logistics Management, 37(7), 568-592.
Murray, J. G. (2000). Effects of a green purchasing strategy: the case of Belfast City Council. Supply Chain Management: An International Journal, 5(1), 37-44.
Raj, T., Shankar, R., & Suhaib, M. (2008). An ISM approach for modelling the enablers of flexible manufacturing system: the case for India. International Journal of Production Research, 46(24), 6883-6912.
Ravi, V., & Shankar, R. (2005). Analysis of interactions among the barriers of reverse logistics. Technological Forecasting and Social Change, 72(8), 1011-1029.
Richey, R. G., Chen, H., Genchev, S. E., & Daugherty, P. J. (2005). Developing effective reverse logistics programs. Industrial Marketing Management, 34(8), 830-840.
Ritchie, L., Burnes, B., Whittle, P., & Hey, R. (2000). The benefits of reverse logistics: the case of the Manchester Royal Infirmary Pharmacy. Supply Chain Management: An International Journal, 5(5), 226-234.
Richey, R. G., Genchev, S. E., & Daugherty, P. J. (2005). The role of resource commitment and innovation in reverse logistics performance. International Journal of Physical Distribution & Logistics Management, 35(4), 233-257.
Rogers, D. S., & Tibben?Lembke, R. (2001). An examination of reverse logistics practices. Journal of business Logistics, 22(2), 129-148.
Rogers, D. S., & Tibben-Lembke, R. S. (1999). Going backwards: reverse logistics trends and practices (Vol. 2). Pittsburgh, PA: Reverse Logistics Executive Council.
Rogers, D. S., & Tibben-Lembke, R. S. (2000). Going backwards: reverse logistics trends and practices (Vol. 2). Pittsburgh, PA: Reverse Logistics Executive Council.
Ruekert, R. W., Walker Jr, O. C., & Roering, K. J. (1985). The organization of marketing activities: a contingency theory of structure and performance. The Journal of Marketing, 49, 13-25.
Sage, A. (1977). Interpretive structural modeling: methodology for large-scale systems, 91–164.
Singh, M. D., Shankar, R., Narain, R., & Agarwal, A. (2003). An interpretive structural modeling of knowledge management in engineering industries. Journal of Advances in Management Research, 1(1), 28-40.
South, S. (1998). Managing returned freight. Inbound Logistics, 18(12), 48-49.
Trebilcock, B. (2002). The seven deadly sins of reverse logistics. Logistics Management and Distribution, 56(3), 5.
Stock, J. R. (1998). Development and implementation of reverse logistics programs. Oak Brook, IL7 Council of Logistics Management.
Van Hoek, R. I. (1999). From reversed logistics to green supply chains. Supply Chain Management, 4, 129– 134.
Van de Ven, A. H., & Ferry, D. L. (1980). Measuring and assessing organizations. New York7 Wiley and Sons.
Warfield, J.W. (1974). Developing interconnected matrices in structural modeling. IEEE Transactions on Systems Men and Cybernetics, 4(1), 51-81.
Walker Jr, O. C., & Ruekert, R. W. (1987). Marketing & apos; s role in the implementation of business strategies: a critical review and conceptual framework. The Journal of Marketing, 51, 15-33.
White, J. A. (1994). Reverse logistics moves forward. Modern Materials Handling, 49(1), 29.
Zeiger, A. (2003). Reverse logistics: the new priority? Frontline Solutions, 4(11), 20.