How to cite this paper
Bahreini, K., SeyedAliAkbar, S., Azad, N & Izadi, M. (2013). Measuring service quality and a comparative analysis in airline industry.Management Science Letters , 3(1), 275-280.
Refrences
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Chen, Y.H., Tseng, M.L., & Lin, R.J. (2011). Evaluating the customer perceptions on in-flight service quality. African Journal of Business Management, 5(7), 2854-2864,
Chang, Y.H., & Yeh, C.H. (2001). Evaluating airline competitiveness using multiattribute decision making. Omega, 29(5), 405 – 415.
Espino, R., Mart?n, J.C., & Rom?n, C. (2008). Analyzing the effect of preference heterogeneity on willingness to pay for improving service quality in an airline choice context. Transportation Research Part E: Logistics and Transportation Review, 44(4), 593-606.
Erdil, S.T., & Y?ld?z, O. (2011). Measuring service quality and a comparative analysis in the passenger carriage of airline industry. Procedia - Social and Behavioral Sciences, 24, 1232-1242.
Gilbert, D., Wong, R.K.C. (2003). Passenger expectations and airline services: a Hong Kong based study. Tourism Management, 24, 519–532.
Han, S., Ham, S., Yang, I., & Baek, S. (2012). Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement. Tourism Management, 33(5), 1103-1111.
Kudou, A., Chen, Y., & Yeh, L. (2012). Comment on “Using a modified grey relation method for improving airline service quality”. Tourism Management, 33(3), 717-718.
Kuo, M.S. (2011). A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines. Transportation Research Part E: Logistics and Transportation Review, 47(6), 1177-1193.
Liou, J.J.H., & Tzeng, G.H. (2007). A non-additive model for evaluating airline service quality. Journal of Air Transport Management, 13, 131-138.
Liou, J.J.H., Tsai, C.Y., Lin, R.H., & Tzeng, G.H. (2011). A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality. Journal of Air Transport Management, 17(2), 57-61.
Chen, Y.H., Tseng, M.L., & Lin, R.J. (2011). Evaluating the customer perceptions on in-flight service quality. African Journal of Business Management, 5(7), 2854-2864,
Chang, Y.H., & Yeh, C.H. (2001). Evaluating airline competitiveness using multiattribute decision making. Omega, 29(5), 405 – 415.
Espino, R., Mart?n, J.C., & Rom?n, C. (2008). Analyzing the effect of preference heterogeneity on willingness to pay for improving service quality in an airline choice context. Transportation Research Part E: Logistics and Transportation Review, 44(4), 593-606.
Erdil, S.T., & Y?ld?z, O. (2011). Measuring service quality and a comparative analysis in the passenger carriage of airline industry. Procedia - Social and Behavioral Sciences, 24, 1232-1242.
Gilbert, D., Wong, R.K.C. (2003). Passenger expectations and airline services: a Hong Kong based study. Tourism Management, 24, 519–532.
Han, S., Ham, S., Yang, I., & Baek, S. (2012). Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement. Tourism Management, 33(5), 1103-1111.
Kudou, A., Chen, Y., & Yeh, L. (2012). Comment on “Using a modified grey relation method for improving airline service quality”. Tourism Management, 33(3), 717-718.
Kuo, M.S. (2011). A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines. Transportation Research Part E: Logistics and Transportation Review, 47(6), 1177-1193.
Liou, J.J.H., & Tzeng, G.H. (2007). A non-additive model for evaluating airline service quality. Journal of Air Transport Management, 13, 131-138.
Liou, J.J.H., Tsai, C.Y., Lin, R.H., & Tzeng, G.H. (2011). A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality. Journal of Air Transport Management, 17(2), 57-61.