How to cite this paper
Mohammadshahi, Y. (2013). A state-of-art survey on TQM applications using MCDM techniques.Decision Science Letters , 2(3), 125-134.
Refrences
Ahire, S. L., & Rana, D. S. (1995). Selection of TQM pilot projects using an MCDM approach. International Journal of Quality & Reliability Management, 12(1), 61-81.
Ben?tez, J. M., Mart?n, J. C., & Rom?n, C. (2007). Using fuzzy number for measuring quality of service in the hotel industry. Tourism Management, 28(2), 544-555.
Bhattacharya, A., Geraghty, J., & Young, P. (2010). Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment. Applied Soft Computing, 10(4), 1013-1027.
Bilsel, R. U., Büyük?zkan, G., & Ruan, D. (2006). A fuzzy preference?ranking model for a quality evaluation of hospital web sites. International Journal of Intelligent Systems, 21(11), 1181-1197.
Bueyuekoezkan, G., & Ruan, D. (2007). Evaluating government websites based on a fuzzy multiple criteria decision-making approach. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems, 15(03), 321-343.
Büyük?zkan, G., Cifçi, G., & Güleryüz, S. (2011). Strategic analysis of healthcare service quality using fuzzy AHP methodology. Expert Systems with Applications, 38(8), 9407-9424.
Büyük?zkan, G., & Cifçi, G. (2012a). A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry. Expert Systems with Applications, 39(3), 2341-2354.
Büyük?zkan, G., & Cifçi, G. (2012b). A new incomplete preference relation based approach to quality function deployment. Information Sciences, 206(5), 30-41.
Cebi, S. (2012). A quality evaluation model for the design quality of online shopping websites. Electronic Commerce Research and Applications.
Chan, L. K., Kao, H. P., & Wu, M. L. (1999). Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods. International Journal of Production Research, 37(11), 2499-2518.
Chang, C. W., Wu, C. R., & Chen, H. C. (2008). Using expert technology to select unstable slicing machine to control wafer slicing quality via fuzzy AHP. Expert Systems with Applications, 34(3), 2210-2220.
Charnes, A., Cooper, W. W., & Rhodes, E. (1978). Measuring the efficiency of decision making units. European Journal of the Operational Research, 2, 429–44.
Charnes, A., Cooper W. W., Lewin, A., & Seiford, L. M. (1994). Data envelopment analysis: theory, methodology and applications. Massachusetts: Kluwer Academic Publishers.
Che, Z. H., Wang, H. S., & Chuang, Ch-L. (2010). A fuzzy AHP and DEA approach for making bank loan decisions for small and medium enterprises in Taiwan. Expert Systems with Applications, 37(10), 7189-7199.
Chen, J. K., & Chen, I. (2012). A network hierarchical feedback system for Taiwanese universities based on the integration of total quality management and innovation. Applied Soft Computing.
Chou, C. C., Liu, L. J., Huang, S. F., Yih, J. M., & Han, T. C. (2011). An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Applied Soft Computing, 11(2), 2117-2128.
Chou, W. C., & Cheng, Y. P. (2012). A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms. Expert Systems with Applications, 39(3), 2783-2793.
Deng, J. L. (1982).Control problems of grey systems. Systems & Control Letters, 5, 288-294.
Deng, J. L. (1984). The theory and methods of socio-economic rey systems. Social science in China, 6, 29-46.
Dursun, M., & Ertugrul Karsak, E. (2012). A QFD-Based Fuzzy MCDM Approach for Supplier Selection. Applied Mathematical Modelling.
Fatchurrohman, N., Sulaiman, S., Sapuan, S. M., Ariffin, M. K. A., & Baharudin, B. T. (2012). A new oncurrent ngineering–multi riteria ecision making technique for onceptual esign selection. Applied Mechanics and Materials, 225, 293-298.
Fontela. E., & Gabus. A. (1976). The DEMATEL observer, DEMATEL 1976 Report, Switzerland, Geneva: Battelle Geneva Research Center.
Gabus, A., & Fontela, E. (1973). Perceptions of the World problematic: Communication procedure, communicating with those bearing collective responsibility, 1.Switzerland Geneva: Battelle Geneva Research Centre.
Hessami, H. Z., Golsefid-Alavi, M., Shekaf, S. M., & Mavi, R. K. (2012). Evaluation of success actors of ISO 14001-Based EMS implementation and ranking the ement industry uUsing the TOPSIS method. Journal of Applied Environmental Biological Science, 2(10), 523-530.
Hsieh, L. F., Lin, L. H., & Lin, Y. Y. (2008). A service quality measurement architecture for hot spring hotels in Taiwan. Tourism Management, 29(3), 429-438.
Hu, Y. C. (2009). Fuzzy multiple-criteria decision making in the determination of critical criteria for assessing service quality of travel websites. Expert Systems with Applications, 36(3), 6439-6445.
Hu, Y. C., & Liao, P. C. (2011). Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making. Applied Soft Computing, 11(4), 3764-3770.
Hwang, C. L., & Yoon, K. P. (1981). Multiple attribute decision making: Methods and applications. New York: Springer-Verlag.
Huang, C. Y., Hsu, P. C., & Tzeng, G. H. (2012). Evaluating loud omputing ased telecommunications service quality nhancement by using a new hybrid MCDM model. Intelligent Decision Technologies, 519-536.
Khorramshahgol, R. (1999). Augmenting Shewhart quality control and Delphi method for multi-person, multi-objective decision-making. Telematics and Informatics, 16(1), 1-9.
Kudou, A., Chen, Y., & Yeh, L. (2012). Comment on “Using a modified grey relation method for improving airline service quality”. Tourism Management, 33(3), 717-718.
Kuo, M. S. (2011a). A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines. Transportation Research Part E: Logistics and Transportation Review, 47(6), 1177-1193.
Kuo, M. S., & Liang, G. S. (2011b). Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment. Expert Systems with Applications, 38(3), 1304-1312.
Lee, H., & Kim, C. (2012). A DEA-SERVQUAL pproach to measurement and enchmarking of service quality. Procedia-Social and Behavioral Sciences, 40, 756-762.
Lin, T. T., Lee, Ch-Ch., & Chiu, T-F. (2009). Application of DEA in analyzing a bank & apos; s operating performance. Expert Systems with Applications, 36(5), 8883-8891.
Lin, H. T. (2010). Fuzzy application in service quality analysis: an empirical study. Expert Systems with Applications, 37(1), 517-526.
Liou, J. J., & Tzeng, G. H. (2007). A non-additive model for evaluating airline service quality. Journal of Air Transport Management, 13(3), 131-138.
Liou, J. J., Hsu, C. C., Yeh, W. C., & Lin, R. H. (2011a). Using a modified grey relation method for improving airline service quality. Tourism Management, 32(6), 1381-1388.
Liou, J. J., Tsai, C. Y., Lin, R. H., & Tzeng, G. H. (2011b). A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality. Journal of Air Transport Management, 17(2), 57-61.
Majumdar, A., Sarkar, B., & Majumdar, P. K. (2005). Determination of quality value of cotton fibre using hybrid AHP-TOPSIS method of multi-criteria decision-making. Journal of the Textile Institute, 96(5), 303-309.
Oh, G. O., Kim, D. Y., Kim, S. I., & Rhew, S. Y. (2006, November). A quality evaluation technique of RFID middleware in ubiquitous computing. In Hybrid Information Technology, 2006. ICHIT & apos; 06. International Conference on (Vol. 2, pp. 730-735). IEEE.
Opricovic, S., & Tzeng, G. H. (2004). Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156(2), 445-455.
Raut, R. D., Bhasin, H. V., & Kamble, S. S. (2011). Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique. International Journal of Services and Operations Management, 10(2), 136-167.
Roy, B. (1991). The outranking approach and the foundations of ELECTRE methods. Theory and Decision, 31, 49–73.
Saremi, M., Mousavi, S. F., & Sanayei, A. (2009). TQM consultant selection in SMEs with TOPSIS under fuzzy environment. Expert Systems with Applications, 36(2), 2742-2749.Saaty, T.L. (1980). The Analytic Hierarchy Process. Boston: McGraw-Hill, Inc.
Saaty, T.L. (2001). Decision Making with Dependence and Feedback: the Analytic Network Process (2nd ed.). Pittsburgh: RWS Publications.
Shahin, A., & Poormostafa, M. (2011). Facility layout simulation and optimization: An integration of dvanced quality and ecision making tools and techniques. Modern Applied Science, 5(4), p95.
Teng, J. Y., & Tzeng, G. H. (1994). Multicriteria evaluation for strategies of improving and controlling air quality in the super city: a case study of Taipei city. Journal of Environmental Management, 40(3), 213-229.
Thoraneenitiyan, N., & Avkiran, N. K. (2009). Measuring the impact of restructuring and country-specific factors on the efficiency of post-crisis East Asian banking systems: Integrating DEA with SFA. Socio-Economic Planning Sciences, 43(4), 240-252.
Tsaur, S. H., Chang, T. Y., & Yen, C. H. (2002). The evaluation of airline service quality by fuzzy MCDM. Tourism Management, 23(2), 107-115.
Tseng, M. L. (2009a). Application of ANP and DEMATEL to evaluate the decision-making of municipal solid waste management in Metro Manila. Environmental monitoring and assessment, 156(1), 181-197.
Tseng, M. L. (2009b). A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach. Expert systems with applications, 36(4), 7738-7748.Tseng, M. L., Chen, Y. H., & Geng, P. Y. (2012). Integrated model of hot spring service quality perceptions under uncertainty. Applied Soft Computing.
Wang, R., Lin, Y. H., & Tseng, M. L. (2011). Evaluation of customer perceptions on airline service quality in uncertainty. Procedia-Social and Behavioral Sciences, 25, 419-437.
Wang, C. H., & Chen, J. N. (2012). Using quality function deployment for collaborative product design and optimal selection of module mix. Computers & Industrial Engineering.Zadeh, L. A. (1965). Fuzzy sets. Information and control, 8(3), 338-353.
Zhu, Y. (2008). Group assessment of web source/information quality based on WebQM and fuzzy logic. Rough Sets and Knowledge Technology, 660-667.
Zhu, X., Wang, F., Liang, C., Li, J., & Sun, X. (2012). Quality Credit Evaluation based on TOPSIS: Evidence from Air-conditioning Market in China. Procedia Computer Science, 9, 1256-1262.
Ben?tez, J. M., Mart?n, J. C., & Rom?n, C. (2007). Using fuzzy number for measuring quality of service in the hotel industry. Tourism Management, 28(2), 544-555.
Bhattacharya, A., Geraghty, J., & Young, P. (2010). Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment. Applied Soft Computing, 10(4), 1013-1027.
Bilsel, R. U., Büyük?zkan, G., & Ruan, D. (2006). A fuzzy preference?ranking model for a quality evaluation of hospital web sites. International Journal of Intelligent Systems, 21(11), 1181-1197.
Bueyuekoezkan, G., & Ruan, D. (2007). Evaluating government websites based on a fuzzy multiple criteria decision-making approach. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems, 15(03), 321-343.
Büyük?zkan, G., Cifçi, G., & Güleryüz, S. (2011). Strategic analysis of healthcare service quality using fuzzy AHP methodology. Expert Systems with Applications, 38(8), 9407-9424.
Büyük?zkan, G., & Cifçi, G. (2012a). A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry. Expert Systems with Applications, 39(3), 2341-2354.
Büyük?zkan, G., & Cifçi, G. (2012b). A new incomplete preference relation based approach to quality function deployment. Information Sciences, 206(5), 30-41.
Cebi, S. (2012). A quality evaluation model for the design quality of online shopping websites. Electronic Commerce Research and Applications.
Chan, L. K., Kao, H. P., & Wu, M. L. (1999). Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods. International Journal of Production Research, 37(11), 2499-2518.
Chang, C. W., Wu, C. R., & Chen, H. C. (2008). Using expert technology to select unstable slicing machine to control wafer slicing quality via fuzzy AHP. Expert Systems with Applications, 34(3), 2210-2220.
Charnes, A., Cooper, W. W., & Rhodes, E. (1978). Measuring the efficiency of decision making units. European Journal of the Operational Research, 2, 429–44.
Charnes, A., Cooper W. W., Lewin, A., & Seiford, L. M. (1994). Data envelopment analysis: theory, methodology and applications. Massachusetts: Kluwer Academic Publishers.
Che, Z. H., Wang, H. S., & Chuang, Ch-L. (2010). A fuzzy AHP and DEA approach for making bank loan decisions for small and medium enterprises in Taiwan. Expert Systems with Applications, 37(10), 7189-7199.
Chen, J. K., & Chen, I. (2012). A network hierarchical feedback system for Taiwanese universities based on the integration of total quality management and innovation. Applied Soft Computing.
Chou, C. C., Liu, L. J., Huang, S. F., Yih, J. M., & Han, T. C. (2011). An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Applied Soft Computing, 11(2), 2117-2128.
Chou, W. C., & Cheng, Y. P. (2012). A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms. Expert Systems with Applications, 39(3), 2783-2793.
Deng, J. L. (1982).Control problems of grey systems. Systems & Control Letters, 5, 288-294.
Deng, J. L. (1984). The theory and methods of socio-economic rey systems. Social science in China, 6, 29-46.
Dursun, M., & Ertugrul Karsak, E. (2012). A QFD-Based Fuzzy MCDM Approach for Supplier Selection. Applied Mathematical Modelling.
Fatchurrohman, N., Sulaiman, S., Sapuan, S. M., Ariffin, M. K. A., & Baharudin, B. T. (2012). A new oncurrent ngineering–multi riteria ecision making technique for onceptual esign selection. Applied Mechanics and Materials, 225, 293-298.
Fontela. E., & Gabus. A. (1976). The DEMATEL observer, DEMATEL 1976 Report, Switzerland, Geneva: Battelle Geneva Research Center.
Gabus, A., & Fontela, E. (1973). Perceptions of the World problematic: Communication procedure, communicating with those bearing collective responsibility, 1.Switzerland Geneva: Battelle Geneva Research Centre.
Hessami, H. Z., Golsefid-Alavi, M., Shekaf, S. M., & Mavi, R. K. (2012). Evaluation of success actors of ISO 14001-Based EMS implementation and ranking the ement industry uUsing the TOPSIS method. Journal of Applied Environmental Biological Science, 2(10), 523-530.
Hsieh, L. F., Lin, L. H., & Lin, Y. Y. (2008). A service quality measurement architecture for hot spring hotels in Taiwan. Tourism Management, 29(3), 429-438.
Hu, Y. C. (2009). Fuzzy multiple-criteria decision making in the determination of critical criteria for assessing service quality of travel websites. Expert Systems with Applications, 36(3), 6439-6445.
Hu, Y. C., & Liao, P. C. (2011). Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making. Applied Soft Computing, 11(4), 3764-3770.
Hwang, C. L., & Yoon, K. P. (1981). Multiple attribute decision making: Methods and applications. New York: Springer-Verlag.
Huang, C. Y., Hsu, P. C., & Tzeng, G. H. (2012). Evaluating loud omputing ased telecommunications service quality nhancement by using a new hybrid MCDM model. Intelligent Decision Technologies, 519-536.
Khorramshahgol, R. (1999). Augmenting Shewhart quality control and Delphi method for multi-person, multi-objective decision-making. Telematics and Informatics, 16(1), 1-9.
Kudou, A., Chen, Y., & Yeh, L. (2012). Comment on “Using a modified grey relation method for improving airline service quality”. Tourism Management, 33(3), 717-718.
Kuo, M. S. (2011a). A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines. Transportation Research Part E: Logistics and Transportation Review, 47(6), 1177-1193.
Kuo, M. S., & Liang, G. S. (2011b). Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment. Expert Systems with Applications, 38(3), 1304-1312.
Lee, H., & Kim, C. (2012). A DEA-SERVQUAL pproach to measurement and enchmarking of service quality. Procedia-Social and Behavioral Sciences, 40, 756-762.
Lin, T. T., Lee, Ch-Ch., & Chiu, T-F. (2009). Application of DEA in analyzing a bank & apos; s operating performance. Expert Systems with Applications, 36(5), 8883-8891.
Lin, H. T. (2010). Fuzzy application in service quality analysis: an empirical study. Expert Systems with Applications, 37(1), 517-526.
Liou, J. J., & Tzeng, G. H. (2007). A non-additive model for evaluating airline service quality. Journal of Air Transport Management, 13(3), 131-138.
Liou, J. J., Hsu, C. C., Yeh, W. C., & Lin, R. H. (2011a). Using a modified grey relation method for improving airline service quality. Tourism Management, 32(6), 1381-1388.
Liou, J. J., Tsai, C. Y., Lin, R. H., & Tzeng, G. H. (2011b). A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality. Journal of Air Transport Management, 17(2), 57-61.
Majumdar, A., Sarkar, B., & Majumdar, P. K. (2005). Determination of quality value of cotton fibre using hybrid AHP-TOPSIS method of multi-criteria decision-making. Journal of the Textile Institute, 96(5), 303-309.
Oh, G. O., Kim, D. Y., Kim, S. I., & Rhew, S. Y. (2006, November). A quality evaluation technique of RFID middleware in ubiquitous computing. In Hybrid Information Technology, 2006. ICHIT & apos; 06. International Conference on (Vol. 2, pp. 730-735). IEEE.
Opricovic, S., & Tzeng, G. H. (2004). Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156(2), 445-455.
Raut, R. D., Bhasin, H. V., & Kamble, S. S. (2011). Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique. International Journal of Services and Operations Management, 10(2), 136-167.
Roy, B. (1991). The outranking approach and the foundations of ELECTRE methods. Theory and Decision, 31, 49–73.
Saremi, M., Mousavi, S. F., & Sanayei, A. (2009). TQM consultant selection in SMEs with TOPSIS under fuzzy environment. Expert Systems with Applications, 36(2), 2742-2749.Saaty, T.L. (1980). The Analytic Hierarchy Process. Boston: McGraw-Hill, Inc.
Saaty, T.L. (2001). Decision Making with Dependence and Feedback: the Analytic Network Process (2nd ed.). Pittsburgh: RWS Publications.
Shahin, A., & Poormostafa, M. (2011). Facility layout simulation and optimization: An integration of dvanced quality and ecision making tools and techniques. Modern Applied Science, 5(4), p95.
Teng, J. Y., & Tzeng, G. H. (1994). Multicriteria evaluation for strategies of improving and controlling air quality in the super city: a case study of Taipei city. Journal of Environmental Management, 40(3), 213-229.
Thoraneenitiyan, N., & Avkiran, N. K. (2009). Measuring the impact of restructuring and country-specific factors on the efficiency of post-crisis East Asian banking systems: Integrating DEA with SFA. Socio-Economic Planning Sciences, 43(4), 240-252.
Tsaur, S. H., Chang, T. Y., & Yen, C. H. (2002). The evaluation of airline service quality by fuzzy MCDM. Tourism Management, 23(2), 107-115.
Tseng, M. L. (2009a). Application of ANP and DEMATEL to evaluate the decision-making of municipal solid waste management in Metro Manila. Environmental monitoring and assessment, 156(1), 181-197.
Tseng, M. L. (2009b). A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach. Expert systems with applications, 36(4), 7738-7748.Tseng, M. L., Chen, Y. H., & Geng, P. Y. (2012). Integrated model of hot spring service quality perceptions under uncertainty. Applied Soft Computing.
Wang, R., Lin, Y. H., & Tseng, M. L. (2011). Evaluation of customer perceptions on airline service quality in uncertainty. Procedia-Social and Behavioral Sciences, 25, 419-437.
Wang, C. H., & Chen, J. N. (2012). Using quality function deployment for collaborative product design and optimal selection of module mix. Computers & Industrial Engineering.Zadeh, L. A. (1965). Fuzzy sets. Information and control, 8(3), 338-353.
Zhu, Y. (2008). Group assessment of web source/information quality based on WebQM and fuzzy logic. Rough Sets and Knowledge Technology, 660-667.
Zhu, X., Wang, F., Liang, C., Li, J., & Sun, X. (2012). Quality Credit Evaluation based on TOPSIS: Evidence from Air-conditioning Market in China. Procedia Computer Science, 9, 1256-1262.