How to cite this paper
Rani, R., Rahman, N & Yusak, N. (2021). The relationship between high performance work system (HPWS), psychological empowerment (PE) and service employees’ performance (SEP): Evidence from automotive retail industry.Management Science Letters , 11(6), 1913-1918.
Refrences
Ahmadi, M., Yousefianzadeh, O., Taheri, A., abdollahi, S. Z., & Heydari, M. (2018). The relationship between psycholog-ical empowerment and job satisfaction and organizational commitment of librarians in Libraries affiliated to Iran Uni-versity of Medical Sciences. Revista Publicando, 5, 14(3), 134-141. ISSN 1390-9304, 134-141. ISSN 1390-9304.
Badubi, R. M. (2017). Theories of Motivation and Their Application in Organizations: A Risk Analysis. International Journal of Innovation and Economic Development, 3, 44-51.
Bonias, D., Bartram, T., Leggat, S. G., & Stanton, P. (2010). Does psychological empowerment mediate the relationship between high performance work systems and patient care quality in hospitals? Asia Pacific Journal of Human Re-sources 48(3), 319–337.
Chang, L.-C., Shih, C.-H., & Lin, S.-M. (2010). The mediating role of psychological empowerment on job satisfaction and organizational commitment for school health nurses: A cross-sectional questionnaire survey. International Journal of Nursing Studies 47, 427–433.
Chen, G., & Klimoski, R. J. (2003). The impact of expectations on newcomer performance in teams as mediated by work characteristics, social exchanges, and empowerment. Academy of Management Journal, 46(5), 591-607.
Delery, J., & Shaw, J. (2001). The strategic management of people in work organizations: Review, synthesis and extension. In: G.R. Ferris (Ed.), Research in personnel and human resources management; New York: JAI Press.
Diogo, P., & Costa, J. F. (2019). High Performance Work Systems and Employee Outcomes: A Meta-analysis for Future Research. Center for Business and Academic Research.
Evans, W. R., & Davis, W. D. (2005). High-Performance Work Systems and Organizational Performance: The Mediating Role of Internal Social Structure. Journal of Management, 31, 758, DOI: 10.1177/0149206305279370.
Fong, K., & Snape, E. (2015). Empowering Leadership, Psychological Empowerment and Employee Outcomes: Testing a Multi-level Mediating Model. British Journal of Management, 26. 126–138 DOI: 10.1111/1467-8551.12048.
Guerrero, S., Chênevert, D., Vandenberghe, C., Tremblay, M., & Ayed, A. K. B. (2018). Employees’ psychological em-powerment and performance: how customer feedback substitutes for leadership. Journal of Services Marketing, 32(7), 868-879. doi:10.1108/jsm-09-2017-0325.
Huselid, M. A., & Becker, B. E. (1995). The strategic impact of high performance work systems. The Academy of man-agement annual meeting, Vancouver.
Jensen, J. M., Patel, P. C., & Messersmith, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.
Jiang, K., & Messersmith, J. (2018). On the shoulders of giants: A meta-review of strategic human resource management. The International Journal of Human Resource Management, 29(1), 6-33.
Jordan, G., Miglič, G., Todorović, I., & Marič, M. (2017). Psychological Empowerment, Job Satisfaction and Organiza-tional Commitment Among Lecturers in Higher Education: Comparison of Six CEE Countries. Organizacija, 50(1), 17–32. doi: 10.1515/orga-2017-0004.
Jose, G., & Mampilly, S. R. (2014). Psychological Empowerment as a Predictor of Employee Engagement: An Empirical Attestation. Global Business Review, 15(1), 93–104 doi:10.1177/0972150913515589.
Liao, H., Toya, K., Lepak, D. P., & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of Applied Psychology, 94(2), 371–391.
Liden, R. C., Wayne, S. J., & Sparrowe, R. T. (2000). An examination of the mediating role of psychological empower-ment on the relations between the job, interpersonal relationships, and work outcomes. Journal of Applied Psychology, 85(3), 407.
Meddour, H., Majid, A. H., & Abdussalaam, I. I. (2019). Mediating Effect of Employee Creativity on the Relationship Be-tween HPWS and Firm Performance. E- Proceeding of the International Conference on Economic, Entrepreneurship and Management 2019 (ICEEM2019).
Messersmith, J. G., Patel, P. C., & Lepak, D. P. (2011). Unlocking the black box: Exploring the link between high-performance work systems and performance. Journal of Applied Psychology, 96(6), 1105–1118.
Miao, R., & Cao, Y. (2019). High-performance work system, work well-being, and employee creativity: Cross-level mod-erating role of transformational leadership. International Journal of Environmental Research and Public Health, 16(9), 1640.
Ouchi, W. (1987). Management in Action, Theory-Z, Is it the Key to the Motivation? In: Donelly, J.H. et at Fundamentals of Managements. 6th Eden Homewood Juinpis: Business Publication Inc. In: Donelly, J.H. et at Fundamentals of Man-agements. 6th Eden Homewood Juinpis: Business Publication Inc.
Seidu, Y. (2012). Human resource management and organizational performance: evidence from the retail banking sector. PhD diss., Aston University.
Siddique, M., Mufti, O., & Khan, S. W. (2019). Internally Oriented High-performance Work Systems and Organizational Performance: Empirical Evidence from Banking Sector in Pakistan. Global Social Sciences Review (GSSR), 4(2), 88 – 95.
Stershic, S. (1990). The flip side of customer satisfaction research. Marketing Research, December, pp. 45-50.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative Approaches to the Employee-Organization Relationship: Does Investment in Employees Pay off? The Academy of Management Journal, 40(5), 1089-1121.
Wahid, I. S., & Hyams-Ssekasi, D. (2018). Impact of HPWS on employees' performance within the Bangladeshi telecom sector. Journal of Global Business Advancement, 11(4).
Zacharatos, A., Barling, J., & Iverson, R. D. (2005). High-Performance Work Systems and Occupational Safety. Journal of Applied Psychology, 90, 77–93.
Badubi, R. M. (2017). Theories of Motivation and Their Application in Organizations: A Risk Analysis. International Journal of Innovation and Economic Development, 3, 44-51.
Bonias, D., Bartram, T., Leggat, S. G., & Stanton, P. (2010). Does psychological empowerment mediate the relationship between high performance work systems and patient care quality in hospitals? Asia Pacific Journal of Human Re-sources 48(3), 319–337.
Chang, L.-C., Shih, C.-H., & Lin, S.-M. (2010). The mediating role of psychological empowerment on job satisfaction and organizational commitment for school health nurses: A cross-sectional questionnaire survey. International Journal of Nursing Studies 47, 427–433.
Chen, G., & Klimoski, R. J. (2003). The impact of expectations on newcomer performance in teams as mediated by work characteristics, social exchanges, and empowerment. Academy of Management Journal, 46(5), 591-607.
Delery, J., & Shaw, J. (2001). The strategic management of people in work organizations: Review, synthesis and extension. In: G.R. Ferris (Ed.), Research in personnel and human resources management; New York: JAI Press.
Diogo, P., & Costa, J. F. (2019). High Performance Work Systems and Employee Outcomes: A Meta-analysis for Future Research. Center for Business and Academic Research.
Evans, W. R., & Davis, W. D. (2005). High-Performance Work Systems and Organizational Performance: The Mediating Role of Internal Social Structure. Journal of Management, 31, 758, DOI: 10.1177/0149206305279370.
Fong, K., & Snape, E. (2015). Empowering Leadership, Psychological Empowerment and Employee Outcomes: Testing a Multi-level Mediating Model. British Journal of Management, 26. 126–138 DOI: 10.1111/1467-8551.12048.
Guerrero, S., Chênevert, D., Vandenberghe, C., Tremblay, M., & Ayed, A. K. B. (2018). Employees’ psychological em-powerment and performance: how customer feedback substitutes for leadership. Journal of Services Marketing, 32(7), 868-879. doi:10.1108/jsm-09-2017-0325.
Huselid, M. A., & Becker, B. E. (1995). The strategic impact of high performance work systems. The Academy of man-agement annual meeting, Vancouver.
Jensen, J. M., Patel, P. C., & Messersmith, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.
Jiang, K., & Messersmith, J. (2018). On the shoulders of giants: A meta-review of strategic human resource management. The International Journal of Human Resource Management, 29(1), 6-33.
Jordan, G., Miglič, G., Todorović, I., & Marič, M. (2017). Psychological Empowerment, Job Satisfaction and Organiza-tional Commitment Among Lecturers in Higher Education: Comparison of Six CEE Countries. Organizacija, 50(1), 17–32. doi: 10.1515/orga-2017-0004.
Jose, G., & Mampilly, S. R. (2014). Psychological Empowerment as a Predictor of Employee Engagement: An Empirical Attestation. Global Business Review, 15(1), 93–104 doi:10.1177/0972150913515589.
Liao, H., Toya, K., Lepak, D. P., & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of Applied Psychology, 94(2), 371–391.
Liden, R. C., Wayne, S. J., & Sparrowe, R. T. (2000). An examination of the mediating role of psychological empower-ment on the relations between the job, interpersonal relationships, and work outcomes. Journal of Applied Psychology, 85(3), 407.
Meddour, H., Majid, A. H., & Abdussalaam, I. I. (2019). Mediating Effect of Employee Creativity on the Relationship Be-tween HPWS and Firm Performance. E- Proceeding of the International Conference on Economic, Entrepreneurship and Management 2019 (ICEEM2019).
Messersmith, J. G., Patel, P. C., & Lepak, D. P. (2011). Unlocking the black box: Exploring the link between high-performance work systems and performance. Journal of Applied Psychology, 96(6), 1105–1118.
Miao, R., & Cao, Y. (2019). High-performance work system, work well-being, and employee creativity: Cross-level mod-erating role of transformational leadership. International Journal of Environmental Research and Public Health, 16(9), 1640.
Ouchi, W. (1987). Management in Action, Theory-Z, Is it the Key to the Motivation? In: Donelly, J.H. et at Fundamentals of Managements. 6th Eden Homewood Juinpis: Business Publication Inc. In: Donelly, J.H. et at Fundamentals of Man-agements. 6th Eden Homewood Juinpis: Business Publication Inc.
Seidu, Y. (2012). Human resource management and organizational performance: evidence from the retail banking sector. PhD diss., Aston University.
Siddique, M., Mufti, O., & Khan, S. W. (2019). Internally Oriented High-performance Work Systems and Organizational Performance: Empirical Evidence from Banking Sector in Pakistan. Global Social Sciences Review (GSSR), 4(2), 88 – 95.
Stershic, S. (1990). The flip side of customer satisfaction research. Marketing Research, December, pp. 45-50.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative Approaches to the Employee-Organization Relationship: Does Investment in Employees Pay off? The Academy of Management Journal, 40(5), 1089-1121.
Wahid, I. S., & Hyams-Ssekasi, D. (2018). Impact of HPWS on employees' performance within the Bangladeshi telecom sector. Journal of Global Business Advancement, 11(4).
Zacharatos, A., Barling, J., & Iverson, R. D. (2005). High-Performance Work Systems and Occupational Safety. Journal of Applied Psychology, 90, 77–93.