How to cite this paper
Aldehayyat, J. (2021). The role of corporate social responsibility initiatives, error management culture and corporate image in enhancing hotel performance.Management Science Letters , 11(2), 481-492.
Refrences
Aksak, E. O., Ferguson, M. A., & Duman, S. A. (2016). Corporate social responsibility and CSR fit as predictors of corporate reputation: A global perspective. Public Relations Review, 42(1), 79-81.
Alrousan, R. M., Bader, M. A., & Abuamoud, I. (2015). Stakeholders approach in influencing corporate social responsibility: a case study at two hotels in Jordan. International Journal of Tourism Policy, 6(1), 17-28.
Axjonow, A., Ernstberger, J. & Pott, C. (2018). The impact of corporate social responsibility disclosure on corporate reputation: a non-professional stakeholder perspective. Journal of Business Ethics, 151(2), 429-450.
Bagozzi, R. & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
Barnett, M., Jermier, J., & Lafferty, B. (2006). Corporate reputation: The definitional landscape. Corporate Reputation Review, 9(1), 26-38.
Baumann-Pauly, D., Wickert, C., Spence, L. & Scherer, A. (2013). Organizing corporate social responsibility in small and large firms: Size matters. Journal of Business Ethics, 115(4), 693-705.
Bocquet, R., Le Bas, C., Mothe, C., & Poussing, N. (2017). CSR, innovation, and firm performance in sluggish growth contexts: A firm-level empirical analysis. Journal of Business Ethics, 146(1), 241-254.
Boynton, J. (2012 December 15).Top 10 mistakes in CSR communications, Retrieved from https://www.triplepundit.com/2012/07/
Chand, M. (2010). The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry. The International Journal of Human Resource Management, 21(4), 551-566.
Choi, S. & Lee, S. (2018). Revisiting the financial performance–corporate social performance link. International Journal of Contemporary Hospitality Management, 30(7), 2586-260.
Choi, Y. & Yu, Y. (2014). The influence of perceived corporate sustainability practices on employees and organizational performance. Sustainability, 6(1), 348-364.
Cochran, P. & Wood, R. (1984). Corporate social responsibility and performance. Academy of Management Journal, 27(1), 42-56.
Cohen, J., Cohen, P., West, S., &Aiken, L. (2003). Applied multiple regression/correlation analysis for the behavioral sciences. United Kingdom, Routledge.
Coles, T., Fenclova, E. & Dinan, C. (2013). Tourism and corporate social responsibility: A critical review and research agenda. Tourism Management Perspectives, 6, 122-141.
Crifo, P., Diaye, M., & Pekovic, S. (2016). CSR related management practices and firm performance: An empirical analysis of the quantity–quality trade-off on French data. International Journal of Production Economics, 171, 405-416.
Crisóstomo, V.L., de Souza Freire, F., &de Vasconcellos, F. (2011). Corporate social responsibility, firm value and financial performance in Brazil. Social Responsibility Journal 7 (2), 295-309.
Dibrell, C., Craig, J. & Neubaum, D. (2014). Linking the formal strategic planning process, planning flexibility, and innovativeness to firm performance. Journal of Business Research, 67(9), 2000-2007.
Dyer, C. (2018). The Power of Company Culture: How any business can build a culture that improves productivity, performance and profits. United Kingdom, Kogan Page Publishers.
El-Garaihy, W.H., Mobarak, A.K.M. and Albahussain, S.A., (2014). Measuring the impact of corporate social responsibility practices on competitive advantage: A mediation role of reputation and customer satisfaction. International Journal of Business and Management, 9(5), 109-124.
Elian, K. (2005). The State of Corporate Social Responsibility in Jordan: Case Studies from Major Business Sectors. Amman, Jordan: Al-Urdun Aljadid Research Center (UJRC).
Fatma, M., Rahman, Z., & Khan, I. (2014). Multi-item stakeholder based scale to measure CSR in the banking industry. International Strategic Management Review, 2(1), 9-20.
Fombrun, C. (2005). A world of reputation research, analysis and thinking—building corporate reputation through CSR initiatives: evolving standards. Corporate reputation review, 8(1), 7-12.
Fornell, C. & Larcker, D. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(1), 39–50.
Frese, M. (1995). Error management in training: Conceptual and empirical results. In Organizational learning and technological change (pp. 112-124). Springer, Berlin, Heidelberg.
Gallardo-Vázquez, D., Sánchez-Hernández, M., & Martínez-Azúa, M. (2011 December 20). Validation of a measurement scale for the relationship between the orientation to corporate social responsibility and other business strategic variables. Retrieved from
Geyer, F. (2003). Globalization and sustainability: the cynics, the romantics and the realists. Kybernetes.
Ghaderi, Z., Mirzapour, M., Henderson, J., & Richardson, S. (2019). Corporate social responsibility and hotel performance: A view from Tehran, Iran. Tourism Management Perspectives, 29, 41-47.
Ghoul, S. Attig, N., Guedhami, O., & Suh, J. (2011). Corporate social responsibility and credit ratings. Journal of Business Ethics, 117(4), 679-694.
González-Rodríguez, M., Martín-Samper, R., Köseoglu, M., & Okumus, F. (2019). Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance. Journal of Sustainable Tourism, 27(3), 398-419.
Govindan, K., Kannan, D. & Shankar, K. (2014). Evaluating the drivers of corporate social responsibility in the mining industry with multi-criteria approach: A multi-stakeholder perspective. Journal of cleaner production, 84, 214-232.
Guchait, P., Paşamehmetoğlu, A., & Madera, J., (2015). Error management culture: impact on cohesion, stress, and turnover intentions. The Service Industries Journal, 36(3-4), 124-141.
Hameed, I., Riaz, Z., Arain, G., & Farooq, O. (2016). How do internal and external CSR affect employees' organizational identification? A perspective from the group engagement model. Frontiers in Psychology, 7, 788.
Hanzaee, K. & Sadeghian, M. (2014). The impact of corporate social responsibility on customer satisfaction and corporate reputation in automotive industry. Journal of Islamic Marketing, 5(1).
Helmreich, R. & Merritt, A. (2017). November. 11 Safety and error management: The role of crew resource management. In Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium: v. 1: Proceedings of the Fourth Australian Aviation Psychology Symposium. United Kingdom, Routledge.
Henseler, J., Ringle, C., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hofmann, D. A., & Frese, M. (Eds.). (2011). Error in organizations. United Kingdm, Routledge.
Inoue, Y. & Lee, S., (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management, 32(4), 790-804.
Jamali, D. & Karam, C. (2018). Corporate social responsibility in developing countries as an emerging field of study. International Journal of Management Reviews, 20(1), 32-61.
Jamali, D., Zanhour, M., & Keshishian, T. (2009). Peculiar strengths and relational attributes of SMEs in the context of CSR. Journal of Business Ethics, 87(3), 355-377.
Kallmuenzer, A., Nikolakis, W., Peters, M., & Zanon, J. (2018). Trade-offs between dimensions of sustainability: Exploratory evidence from family firms in rural tourism regions. Journal of Sustainable Tourism, 26(7), 1204-1221.
Kandampully, J. & Suhartanto, D. (2003). The role of customer satisfaction and image in gaining customer loyalty in the hotel industry. Journal of Hospitality & Leisure Marketing, 10(1-2), 3-25.
Kang, J., Chiang, C., Huangthanapan, K., & Downing, S. (2015). Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels. International Journal of Hospitality Management, 48, 124-134.
Karaosmanoglu, E., Altinigne, N. & Isiksal, D. (2016). CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity. Journal of Business Research, 69(10), 4161-4167.
Kavcic, K., Bertoncelj, A. (2010). Managing Organizational Complexity. Managerial Challenges of the Contemporary Society. Proceedings, 80.
Keith, N. & Frese, M. (2011). Enhancing firm performance and innovativeness through error management culture. Handbook of organizational culture and climate, 9, 137-157.
Kim, S. & Kim, D. (2017). Antecedents of corporate reputation in the hotel industry: The moderating role of transparency. Sustainability, 9(6), 951-968.
Kucukusta, D., Mak, A., & Chan, X. (2013). Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors. International Journal of Hospitality Management, 34, 19-30.
Lai, C., Chiu, C., Yang, C., & Pai, D. (2010). The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics, 95(3), 457-469.
Lantos, G. (2002). The ethicality of altruistic corporate social responsibility. Journal of Consumer Marketing, 19(2/3), 205-228.
Lee, S. & Park, S. (2009). Do socially responsible activities help hotel and casino achieve their financial goals? International Journal of Hospitality Management, 28(1), 105–112.
Levy, S. E., & Park, S. Y. (2011). An analysis of CSR activities in the lodging industry. Journal of Hospitality and Tourism Management, 18(1), 147-154.
Lii, Y. & Lee, M. (2012). Doing right leads to doing well: When the type of CSR and reputation interact to affect consumer evaluations of the firm. Journal of Business Ethics, 105(1), 69-81. 81.
Luiz, L., & Font, M. (2013). CSR and small business in a European policy context: the five “C” s of CSR and small business research agenda 2007. Business and Society Review, 112(4), 533-552.
Lyon, D. (2007, October 23). Financial performance: the motivation behind corporate social responsibility reporting, Retrieved from: http://www.eprints.otago.ac.nz.
Madera, J., Dawson, M., Guchait, P. & Belarmino, A. (2017). Strategic human resources management research in hospitality and tourism. International Journal of Contemporary Hospitality Management, 29(1), 48-67.
Madueno, J. Jorge, M., Conesa, I., & Martínez-Martínez, D. (2016). Relationship between corporate social responsibility and competitive performance in Spanish SMEs: Empirical evidence from a stakeholders’ perspective. BRQ Business Research Quarterly, 19(1), 55-72.
Mahafzah, A. (2015). The impact of the national strategy for tourism on economic development in Jordan. Journal of Economic Sustainable Development, 6, 104-107.
Martinez Garcia de Leaniz, P., Herrero Crespo, A., & Gómez López, R., (2018). Customer responses to environmentally certified hotels: The moderating effect of environmental consciousness on the formation of behavioral intentions. Journal of Sustainable Tourism, 26(7), 1160-1177.
Mikołajek-Gocejna, M. (2016). The relationship between corporate social responsibility and corporate financial performance–Evidence from empirical studies. Comparative Economic Research, 19(4), 67-84.
Mohiuddin, Z. (2017). The Impact of Corporate Social Responsibility on Organizational Repute. Journal of Marketing & Management, 8(1), 11-17.
Moneva, J., Bonilla-Priego, M., & Ortas, E. (2020). Corporate social responsibility and organisational performance in the tourism sector. Journal of Sustainable Tourism, 28(6), 853-872.
Moosbrugger, H., Schermelleh-Engel, K., & Klein, A. (1997). Methodological problems of estimating latent interaction effects. Methods of Psychological Research Online, 2(2), 95-111.
Nicolau, J. L. (2008). Characterizing tourist sensitivity to distance. Journal of Travel Research, 47(1), 43-52.
Nysveen, H., Oklevik, O., & Pedersen, P. (2018). Brand satisfaction: Exploring the role of innovativeness, green image and experience in the hotel sector. International Journal of Contemporary Hospitality Management, 30(9), 2908-2924.
Orieqat, H. & Saymeh, A., (2015). Is tourism a gene sector to Jordan’s GDP. International Journal of Development and Economic Sustainability, 3(5), 75-84.
Palmer, H.J., (2012, December 15). Corporate social responsibility and financial performance: does it pay to be good?. CMC Senior Theses. Paper 529. Retrieved from http://scholarship.claremont.edu/cmc_theses/529.
Park, J., Lee, H., & Kim, C., (2014). Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives. Journal of Business Research, 67(3), 295-302.
Pereira-Moliner, J., Font, X., Tarí, J. Molina-Azorin, J., Lopez-Gamero, M., & Pertusa-Ortega, E. (2015). The holy grail. International Journal of Contemporary Hospitality Management, 27(5), 714 – 738.
Qu, R. (2014). Market orientation and organizational performance linkage in Chinese hotels: The mediating roles of corporate social responsibility and customer satisfaction. Asia Pacific Journal of Tourism Research, 19(12), 1399-1416.
Rhou, Y. & Singal, M. (2020). A review of the business case for CSR in the hospitality industry. International Journal of Hospitality Management, Forthcoming. https://doi.org/10.1016/j.ijhm.2019.102330
Rodríguez, F. J. G., & Cruz, Y. D. M. A. (2007). Aproximación a la incidencia de la responsabilidad social-medioambiental en el rendimiento económico de la empresa hostelera española. Revista europea de dirección y economía de la empresa, 16(1), 47-66.
Saveanu, T., Abrudan, M., Giurgiu, A., Mester, L., & Bugnar, N. (2014). Measuring Corporate Social Responsibility Practices of Micro And Small Enterprises–Pilot Study‖. In Proceedings of the 8th international management conference" Management Challenges for Sustainable Development (826-837).
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Alrousan, R. M., Bader, M. A., & Abuamoud, I. (2015). Stakeholders approach in influencing corporate social responsibility: a case study at two hotels in Jordan. International Journal of Tourism Policy, 6(1), 17-28.
Axjonow, A., Ernstberger, J. & Pott, C. (2018). The impact of corporate social responsibility disclosure on corporate reputation: a non-professional stakeholder perspective. Journal of Business Ethics, 151(2), 429-450.
Bagozzi, R. & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
Barnett, M., Jermier, J., & Lafferty, B. (2006). Corporate reputation: The definitional landscape. Corporate Reputation Review, 9(1), 26-38.
Baumann-Pauly, D., Wickert, C., Spence, L. & Scherer, A. (2013). Organizing corporate social responsibility in small and large firms: Size matters. Journal of Business Ethics, 115(4), 693-705.
Bocquet, R., Le Bas, C., Mothe, C., & Poussing, N. (2017). CSR, innovation, and firm performance in sluggish growth contexts: A firm-level empirical analysis. Journal of Business Ethics, 146(1), 241-254.
Boynton, J. (2012 December 15).Top 10 mistakes in CSR communications, Retrieved from https://www.triplepundit.com/2012/07/
Chand, M. (2010). The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry. The International Journal of Human Resource Management, 21(4), 551-566.
Choi, S. & Lee, S. (2018). Revisiting the financial performance–corporate social performance link. International Journal of Contemporary Hospitality Management, 30(7), 2586-260.
Choi, Y. & Yu, Y. (2014). The influence of perceived corporate sustainability practices on employees and organizational performance. Sustainability, 6(1), 348-364.
Cochran, P. & Wood, R. (1984). Corporate social responsibility and performance. Academy of Management Journal, 27(1), 42-56.
Cohen, J., Cohen, P., West, S., &Aiken, L. (2003). Applied multiple regression/correlation analysis for the behavioral sciences. United Kingdom, Routledge.
Coles, T., Fenclova, E. & Dinan, C. (2013). Tourism and corporate social responsibility: A critical review and research agenda. Tourism Management Perspectives, 6, 122-141.
Crifo, P., Diaye, M., & Pekovic, S. (2016). CSR related management practices and firm performance: An empirical analysis of the quantity–quality trade-off on French data. International Journal of Production Economics, 171, 405-416.
Crisóstomo, V.L., de Souza Freire, F., &de Vasconcellos, F. (2011). Corporate social responsibility, firm value and financial performance in Brazil. Social Responsibility Journal 7 (2), 295-309.
Dibrell, C., Craig, J. & Neubaum, D. (2014). Linking the formal strategic planning process, planning flexibility, and innovativeness to firm performance. Journal of Business Research, 67(9), 2000-2007.
Dyer, C. (2018). The Power of Company Culture: How any business can build a culture that improves productivity, performance and profits. United Kingdom, Kogan Page Publishers.
El-Garaihy, W.H., Mobarak, A.K.M. and Albahussain, S.A., (2014). Measuring the impact of corporate social responsibility practices on competitive advantage: A mediation role of reputation and customer satisfaction. International Journal of Business and Management, 9(5), 109-124.
Elian, K. (2005). The State of Corporate Social Responsibility in Jordan: Case Studies from Major Business Sectors. Amman, Jordan: Al-Urdun Aljadid Research Center (UJRC).
Fatma, M., Rahman, Z., & Khan, I. (2014). Multi-item stakeholder based scale to measure CSR in the banking industry. International Strategic Management Review, 2(1), 9-20.
Fombrun, C. (2005). A world of reputation research, analysis and thinking—building corporate reputation through CSR initiatives: evolving standards. Corporate reputation review, 8(1), 7-12.
Fornell, C. & Larcker, D. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(1), 39–50.
Frese, M. (1995). Error management in training: Conceptual and empirical results. In Organizational learning and technological change (pp. 112-124). Springer, Berlin, Heidelberg.
Gallardo-Vázquez, D., Sánchez-Hernández, M., & Martínez-Azúa, M. (2011 December 20). Validation of a measurement scale for the relationship between the orientation to corporate social responsibility and other business strategic variables. Retrieved from
Geyer, F. (2003). Globalization and sustainability: the cynics, the romantics and the realists. Kybernetes.
Ghaderi, Z., Mirzapour, M., Henderson, J., & Richardson, S. (2019). Corporate social responsibility and hotel performance: A view from Tehran, Iran. Tourism Management Perspectives, 29, 41-47.
Ghoul, S. Attig, N., Guedhami, O., & Suh, J. (2011). Corporate social responsibility and credit ratings. Journal of Business Ethics, 117(4), 679-694.
González-Rodríguez, M., Martín-Samper, R., Köseoglu, M., & Okumus, F. (2019). Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance. Journal of Sustainable Tourism, 27(3), 398-419.
Govindan, K., Kannan, D. & Shankar, K. (2014). Evaluating the drivers of corporate social responsibility in the mining industry with multi-criteria approach: A multi-stakeholder perspective. Journal of cleaner production, 84, 214-232.
Guchait, P., Paşamehmetoğlu, A., & Madera, J., (2015). Error management culture: impact on cohesion, stress, and turnover intentions. The Service Industries Journal, 36(3-4), 124-141.
Hameed, I., Riaz, Z., Arain, G., & Farooq, O. (2016). How do internal and external CSR affect employees' organizational identification? A perspective from the group engagement model. Frontiers in Psychology, 7, 788.
Hanzaee, K. & Sadeghian, M. (2014). The impact of corporate social responsibility on customer satisfaction and corporate reputation in automotive industry. Journal of Islamic Marketing, 5(1).
Helmreich, R. & Merritt, A. (2017). November. 11 Safety and error management: The role of crew resource management. In Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium: v. 1: Proceedings of the Fourth Australian Aviation Psychology Symposium. United Kingdom, Routledge.
Henseler, J., Ringle, C., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hofmann, D. A., & Frese, M. (Eds.). (2011). Error in organizations. United Kingdm, Routledge.
Inoue, Y. & Lee, S., (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management, 32(4), 790-804.
Jamali, D. & Karam, C. (2018). Corporate social responsibility in developing countries as an emerging field of study. International Journal of Management Reviews, 20(1), 32-61.
Jamali, D., Zanhour, M., & Keshishian, T. (2009). Peculiar strengths and relational attributes of SMEs in the context of CSR. Journal of Business Ethics, 87(3), 355-377.
Kallmuenzer, A., Nikolakis, W., Peters, M., & Zanon, J. (2018). Trade-offs between dimensions of sustainability: Exploratory evidence from family firms in rural tourism regions. Journal of Sustainable Tourism, 26(7), 1204-1221.
Kandampully, J. & Suhartanto, D. (2003). The role of customer satisfaction and image in gaining customer loyalty in the hotel industry. Journal of Hospitality & Leisure Marketing, 10(1-2), 3-25.
Kang, J., Chiang, C., Huangthanapan, K., & Downing, S. (2015). Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels. International Journal of Hospitality Management, 48, 124-134.
Karaosmanoglu, E., Altinigne, N. & Isiksal, D. (2016). CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity. Journal of Business Research, 69(10), 4161-4167.
Kavcic, K., Bertoncelj, A. (2010). Managing Organizational Complexity. Managerial Challenges of the Contemporary Society. Proceedings, 80.
Keith, N. & Frese, M. (2011). Enhancing firm performance and innovativeness through error management culture. Handbook of organizational culture and climate, 9, 137-157.
Kim, S. & Kim, D. (2017). Antecedents of corporate reputation in the hotel industry: The moderating role of transparency. Sustainability, 9(6), 951-968.
Kucukusta, D., Mak, A., & Chan, X. (2013). Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors. International Journal of Hospitality Management, 34, 19-30.
Lai, C., Chiu, C., Yang, C., & Pai, D. (2010). The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics, 95(3), 457-469.
Lantos, G. (2002). The ethicality of altruistic corporate social responsibility. Journal of Consumer Marketing, 19(2/3), 205-228.
Lee, S. & Park, S. (2009). Do socially responsible activities help hotel and casino achieve their financial goals? International Journal of Hospitality Management, 28(1), 105–112.
Levy, S. E., & Park, S. Y. (2011). An analysis of CSR activities in the lodging industry. Journal of Hospitality and Tourism Management, 18(1), 147-154.
Lii, Y. & Lee, M. (2012). Doing right leads to doing well: When the type of CSR and reputation interact to affect consumer evaluations of the firm. Journal of Business Ethics, 105(1), 69-81. 81.
Luiz, L., & Font, M. (2013). CSR and small business in a European policy context: the five “C” s of CSR and small business research agenda 2007. Business and Society Review, 112(4), 533-552.
Lyon, D. (2007, October 23). Financial performance: the motivation behind corporate social responsibility reporting, Retrieved from: http://www.eprints.otago.ac.nz.
Madera, J., Dawson, M., Guchait, P. & Belarmino, A. (2017). Strategic human resources management research in hospitality and tourism. International Journal of Contemporary Hospitality Management, 29(1), 48-67.
Madueno, J. Jorge, M., Conesa, I., & Martínez-Martínez, D. (2016). Relationship between corporate social responsibility and competitive performance in Spanish SMEs: Empirical evidence from a stakeholders’ perspective. BRQ Business Research Quarterly, 19(1), 55-72.
Mahafzah, A. (2015). The impact of the national strategy for tourism on economic development in Jordan. Journal of Economic Sustainable Development, 6, 104-107.
Martinez Garcia de Leaniz, P., Herrero Crespo, A., & Gómez López, R., (2018). Customer responses to environmentally certified hotels: The moderating effect of environmental consciousness on the formation of behavioral intentions. Journal of Sustainable Tourism, 26(7), 1160-1177.
Mikołajek-Gocejna, M. (2016). The relationship between corporate social responsibility and corporate financial performance–Evidence from empirical studies. Comparative Economic Research, 19(4), 67-84.
Mohiuddin, Z. (2017). The Impact of Corporate Social Responsibility on Organizational Repute. Journal of Marketing & Management, 8(1), 11-17.
Moneva, J., Bonilla-Priego, M., & Ortas, E. (2020). Corporate social responsibility and organisational performance in the tourism sector. Journal of Sustainable Tourism, 28(6), 853-872.
Moosbrugger, H., Schermelleh-Engel, K., & Klein, A. (1997). Methodological problems of estimating latent interaction effects. Methods of Psychological Research Online, 2(2), 95-111.
Nicolau, J. L. (2008). Characterizing tourist sensitivity to distance. Journal of Travel Research, 47(1), 43-52.
Nysveen, H., Oklevik, O., & Pedersen, P. (2018). Brand satisfaction: Exploring the role of innovativeness, green image and experience in the hotel sector. International Journal of Contemporary Hospitality Management, 30(9), 2908-2924.
Orieqat, H. & Saymeh, A., (2015). Is tourism a gene sector to Jordan’s GDP. International Journal of Development and Economic Sustainability, 3(5), 75-84.
Palmer, H.J., (2012, December 15). Corporate social responsibility and financial performance: does it pay to be good?. CMC Senior Theses. Paper 529. Retrieved from http://scholarship.claremont.edu/cmc_theses/529.
Park, J., Lee, H., & Kim, C., (2014). Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives. Journal of Business Research, 67(3), 295-302.
Pereira-Moliner, J., Font, X., Tarí, J. Molina-Azorin, J., Lopez-Gamero, M., & Pertusa-Ortega, E. (2015). The holy grail. International Journal of Contemporary Hospitality Management, 27(5), 714 – 738.
Qu, R. (2014). Market orientation and organizational performance linkage in Chinese hotels: The mediating roles of corporate social responsibility and customer satisfaction. Asia Pacific Journal of Tourism Research, 19(12), 1399-1416.
Rhou, Y. & Singal, M. (2020). A review of the business case for CSR in the hospitality industry. International Journal of Hospitality Management, Forthcoming. https://doi.org/10.1016/j.ijhm.2019.102330
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