How to cite this paper
Nguyen, P., Do, H & Mai, B. (2020). The effect of job demand, work exhaustion, and job satisfaction on turnover intention.Management Science Letters , 10(15), 3623-3634.
Refrences
Aggarwal-Gupta, M., Vohra, N., & Bhatnagar, D. (2010). Perceived organizational support and organizational commitment: The mediational influence of psychological well-being. Journal of Business & Management, 16(2), 105–124.
Altaf, A., & Awan, M. A. (2011). Moderating affect of workplace spirituality on the relationship of job overload and job satisfaction. Journal of Business Ethics, 104(1), 93–99.
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274–284.
Balfour, D. L., & Neff, D. M. (1993). Predicting and managing turnover in human service agencies: A case study of an organization in crisis. Public Personnel Management, 22(3), 473–486.
Bertelli, A. M. (2006). Determinants of bureaucratic turnover Intention: Evidence from the department of the treasury. Journal of Public Administration Research and Theory, 17(2), 235–258. https://doi.org/10.1093/jopart/mul003
Bozeman, B. (2000). Technology transfer and public policy: a review of research and theory. Research Policy, 29(4–5), 627–655.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction and turnover intentions: The role of social support and police organisational variables. New Zealand Journal of Psychology, 33(1), 8–18.
Chan, S. H. J., & Ao, C. T. D. (2019). The mediating effects of job satisfaction and organizational commitment on turnover intention, in the relationships between pay satisfaction and work–family conflict of casino employees. Journal of Quality Assurance in Hospitality & Tourism, 20(2), 206–229.
Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medecine, 38(5), 300–314.
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18(4), 621–656.
Cropanzano, R., & Wright, A. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493. https://doi.org/10.1037/0021-9010.83.3.486
Demerouti, E., Bakker, A. B., De Jonge, J., Janssen, P. P. M., & Schaufeli, W. B. (2001). Burnout and engagement at work as a function of demands and control. Scandinavian Journal of Work, Environment and Health, 27(4), 279–286. https://doi.org/10.5271/sjweh.615
Falkenburg, K., & Schyns, B. (2007). Work satisfaction, organizational commitment and withdrawal behaviours. Management Research News, 30(10), 708–723.
Gelard, P., & Rezaei, S. (2016). The relationship between job motivation, compensation satisfaction and job satisfaction in employees of tax administration-A case study in Tehran. Asian Social Science, 12(2), 165–171.
Giauque, D., Ritz, A., Varone, F., & Anderfuhren-Biget, S. (2012). Resigned but satisfied: The negative impact of public service motivation and red tape on work satisfaction. Public Administration, 90(1), 175–193. https://doi.org/10.1111/j.1467-9299.2011.01953.x
Griffeth, R. W., & Hom, P. W. (2001). Retaining valued employees. Sage Publications.
Hair, J.F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis with readings (5nd ed.). Prentice-Hill, Upper Saddle River.
Hair, Joseph F, Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7). Upper Saddle River, NJ: Pearson.
Harris, J. I., Winskowski, A. M., & Engdahl, B. E. (2007). Types of workplace social support in the prediction of job satisfaction. The Career Development Quarterly, 56(2), 150–156.
Hirsch, B. J. (1981). Social networks and the coping process: Creating personal communities. In Social networks and social support. Sage Publications.
Hom, P. W., & Griffeth, R. W. (1991). Structural equations modeling test of a turnover theory: Cross-sectional and longitudinal analyses. Journal of Applied Psychology, 76(3), 350–366.
House, J. S. (1983). Work stress and social support. Addison-Wesley Series on Occupational Stress.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
Huang, I.-C., Chuang, C.-H. J., & Lin, H.-C. (2003). The role of burnout in the relationship between perceptions off organizational politics and turnover intentions. Public Personnel Management, 32(4), 519–531.
Ikatrinasari, Z., Prayogo, L., & Ariyanti, S. (2018). Analysis of turnover intention power factors: A case study of retail company in Jakarta. Management Science Letters, 8(10), 1097-1102.
Jackson, S. E., & Maslach, C. (1982). After‐effects of job‐related stress: Families as victims. Journal of Organizational Behavior, 3(1), 63–77.
Jackson, S. E., Schwab, R. L., & Schuler, R. S. (1986). Toward an understanding of the burnout phenomenon. Journal of Applied Psychology, 71(4), 630–640.
Khan, A. K., Quratulain, S., & Crawshaw, J. R. (2013). The mediating role of discrete emotions in the relationship between injustice and counterproductive work behaviors: A study in Pakistan. Journal of Business and Psychology, 28(1), 49–61.
Kim, H., & Kim, W. G. (2005). The relationship between brand equity and firms’ performance in luxury hotels and chain restaurants. Tourism Management, 26(4), 549–560.
Kim, J. (2015). What increases public employees’ turnover intention? Public Personnel Management, 44(4), 496–519.
Kim, J., & Wiggins, M. E. (2011). Family‐friendly human resource policy: is it still working in the public sector? Public Administration Review, 71(5), 728–739.
Kim, S. (2005). Factors affecting state government information technology employee turnover intentions. American Review of Public Administration, 35(2), 137–156. https://doi.org/10.1177/0275074004273150
Kim, S., & Wright, B. E. (2007). IT employee work exhaustion: Toward an integrated model of antecedents and consequences. Review of Public Personnel Administration, 27(2), 147–170.
Kurniawaty, K., Ramly, M., & Ramlawati, R. (2019). The effect of work environment, stress, and job satisfaction on em-ployee turnover intention. Management Science Letters, 9(6), 877-886.
Lacity, M. C., Iyer, V. V., & Rudramuniyaiah, P. S. (2009). Turnover intentions of indian IS professionals. Information Systems Outsourcing (Third Edition): Enduring Themes, Global Challenges, and Process Opportunities, 2004, 393–421. https://doi.org/10.1007/978-3-540-88851-2_18
Lee, Y., Nam, J., Park, D., & Lee, K. A. (2006). What factors influence customer‐oriented prosocial behavior of customer‐contact employees? Journal of Services Marketing, 20(4), 251–264.
Lipsky, M. (2010). Street-level bureaucracy: Dilemmas of the individual in public service. Russell Sage Foundation.
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309–336.
Manlove, E. E., & Guzell, J. R. (1997). Intention to leave, anticipated reasons for leaving, and 12-month turnover of child care center staff. Early Childhood Research Quarterly, 12(2), 145–167.
McDowell, W. C., Matthews, L. M., Matthews, R. L., Aaron, J. R., Edmondson, D. R., & Ward, C. B. (2019). The price of success: balancing the effects of entrepreneurial commitment, work-family conflict and emotional exhaustion on job satisfaction. International Entrepreneurship and Management Journal, 15(4), 1179–1192.
Mintz-Binder, R. D. (2014). Exploring job satisfaction, role issues, and supervisor support of associate degree nursing program directors. Nursing Education Perspectives, 35(1), 43–48.
Moore, J. E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. MIS Quarterly, 24(1), 141–168.
Moynihan, D. P., & Pandey, S. K. (2007). The role of organizations in fostering public service motivation. Public Administration Review, 67(1), 40–53.
Mulki, J. P., Jaramillo, F., & Locander, W. B. (2006). Emotional exhaustion and organizational deviance: Can the right job and a leader’s style make a difference? Journal of Business Research, 59(12), 1222–1230.
Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600–624.
Prottas, J. M. (1978). The power of the street-level bureaucrat in public service bureaucracies. Urban Affairs Quarterly, 13(3), 285–312.
Qablan, N., & Farmanesh, P. (2019). Do organizational commitment and perceived discrimination matter? Effect of SR-HRM characteristics on employee's turnover intentions. Management Science Letters, 9(7), 1105-1118.
Rutherford, B., Boles, J., Hamwi, G. A., Madupalli, R., & Rutherford, L. (2009). The role of the seven dimensions of job satisfaction in salesperson’s attitudes and behaviors. Journal of Business Research, 62(11), 1146–1151.
Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54–67.
Sarwar, A., & Khalid, S. (2015). Perceived social support and work motivation of day and night shift nurses. Pakistan Armed Forces Medical Journal, 65(2), 257–261.
Seashore, S. E., Lawler III, E. E., Mirvis, P. H., & Cammann, C. E. (1983). Assessing organizational change: A guide to methods, measures, and practices. John Wiley & Sons Inc.
Shim, D. C., Park, H. H., & Eom, T. H. (2017). Street-level bureaucrats’ turnover intention: does public service motivation matter? International Review of Administrative Sciences, 83(3), 563–582.
Tezci, E., Sezer, F., Gurgan, U., & Aktan, S. (2015). A study on social support and motivation. The Anthropologist, 22(2), 284–292.
Vangelisti, A. L. (2009). Challenges in conceptualizing social support. Journal of Social and Personal Relationships, 26(1), 39–51.
Weissert, C. S. (1994). Beyond the organization: The influence of community and personal values on street-level bureaucrats’ responsiveness. Journal of Public Administration Research and Theory, 4(2), 225–254.
Wright, B. E., & Kim, S. (2004). Participation’s influence on job satisfaction: The importance of job characteristics. Review of Public Personnel Administration, 24(1), 18–40.
Yuh, J., & Choi, S. (2017). Sources of social support, job satisfaction, and quality of life among childcare teachers. The Social Science Journal, 54(4), 450–457.
Altaf, A., & Awan, M. A. (2011). Moderating affect of workplace spirituality on the relationship of job overload and job satisfaction. Journal of Business Ethics, 104(1), 93–99.
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274–284.
Balfour, D. L., & Neff, D. M. (1993). Predicting and managing turnover in human service agencies: A case study of an organization in crisis. Public Personnel Management, 22(3), 473–486.
Bertelli, A. M. (2006). Determinants of bureaucratic turnover Intention: Evidence from the department of the treasury. Journal of Public Administration Research and Theory, 17(2), 235–258. https://doi.org/10.1093/jopart/mul003
Bozeman, B. (2000). Technology transfer and public policy: a review of research and theory. Research Policy, 29(4–5), 627–655.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction and turnover intentions: The role of social support and police organisational variables. New Zealand Journal of Psychology, 33(1), 8–18.
Chan, S. H. J., & Ao, C. T. D. (2019). The mediating effects of job satisfaction and organizational commitment on turnover intention, in the relationships between pay satisfaction and work–family conflict of casino employees. Journal of Quality Assurance in Hospitality & Tourism, 20(2), 206–229.
Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medecine, 38(5), 300–314.
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18(4), 621–656.
Cropanzano, R., & Wright, A. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493. https://doi.org/10.1037/0021-9010.83.3.486
Demerouti, E., Bakker, A. B., De Jonge, J., Janssen, P. P. M., & Schaufeli, W. B. (2001). Burnout and engagement at work as a function of demands and control. Scandinavian Journal of Work, Environment and Health, 27(4), 279–286. https://doi.org/10.5271/sjweh.615
Falkenburg, K., & Schyns, B. (2007). Work satisfaction, organizational commitment and withdrawal behaviours. Management Research News, 30(10), 708–723.
Gelard, P., & Rezaei, S. (2016). The relationship between job motivation, compensation satisfaction and job satisfaction in employees of tax administration-A case study in Tehran. Asian Social Science, 12(2), 165–171.
Giauque, D., Ritz, A., Varone, F., & Anderfuhren-Biget, S. (2012). Resigned but satisfied: The negative impact of public service motivation and red tape on work satisfaction. Public Administration, 90(1), 175–193. https://doi.org/10.1111/j.1467-9299.2011.01953.x
Griffeth, R. W., & Hom, P. W. (2001). Retaining valued employees. Sage Publications.
Hair, J.F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis with readings (5nd ed.). Prentice-Hill, Upper Saddle River.
Hair, Joseph F, Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7). Upper Saddle River, NJ: Pearson.
Harris, J. I., Winskowski, A. M., & Engdahl, B. E. (2007). Types of workplace social support in the prediction of job satisfaction. The Career Development Quarterly, 56(2), 150–156.
Hirsch, B. J. (1981). Social networks and the coping process: Creating personal communities. In Social networks and social support. Sage Publications.
Hom, P. W., & Griffeth, R. W. (1991). Structural equations modeling test of a turnover theory: Cross-sectional and longitudinal analyses. Journal of Applied Psychology, 76(3), 350–366.
House, J. S. (1983). Work stress and social support. Addison-Wesley Series on Occupational Stress.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
Huang, I.-C., Chuang, C.-H. J., & Lin, H.-C. (2003). The role of burnout in the relationship between perceptions off organizational politics and turnover intentions. Public Personnel Management, 32(4), 519–531.
Ikatrinasari, Z., Prayogo, L., & Ariyanti, S. (2018). Analysis of turnover intention power factors: A case study of retail company in Jakarta. Management Science Letters, 8(10), 1097-1102.
Jackson, S. E., & Maslach, C. (1982). After‐effects of job‐related stress: Families as victims. Journal of Organizational Behavior, 3(1), 63–77.
Jackson, S. E., Schwab, R. L., & Schuler, R. S. (1986). Toward an understanding of the burnout phenomenon. Journal of Applied Psychology, 71(4), 630–640.
Khan, A. K., Quratulain, S., & Crawshaw, J. R. (2013). The mediating role of discrete emotions in the relationship between injustice and counterproductive work behaviors: A study in Pakistan. Journal of Business and Psychology, 28(1), 49–61.
Kim, H., & Kim, W. G. (2005). The relationship between brand equity and firms’ performance in luxury hotels and chain restaurants. Tourism Management, 26(4), 549–560.
Kim, J. (2015). What increases public employees’ turnover intention? Public Personnel Management, 44(4), 496–519.
Kim, J., & Wiggins, M. E. (2011). Family‐friendly human resource policy: is it still working in the public sector? Public Administration Review, 71(5), 728–739.
Kim, S. (2005). Factors affecting state government information technology employee turnover intentions. American Review of Public Administration, 35(2), 137–156. https://doi.org/10.1177/0275074004273150
Kim, S., & Wright, B. E. (2007). IT employee work exhaustion: Toward an integrated model of antecedents and consequences. Review of Public Personnel Administration, 27(2), 147–170.
Kurniawaty, K., Ramly, M., & Ramlawati, R. (2019). The effect of work environment, stress, and job satisfaction on em-ployee turnover intention. Management Science Letters, 9(6), 877-886.
Lacity, M. C., Iyer, V. V., & Rudramuniyaiah, P. S. (2009). Turnover intentions of indian IS professionals. Information Systems Outsourcing (Third Edition): Enduring Themes, Global Challenges, and Process Opportunities, 2004, 393–421. https://doi.org/10.1007/978-3-540-88851-2_18
Lee, Y., Nam, J., Park, D., & Lee, K. A. (2006). What factors influence customer‐oriented prosocial behavior of customer‐contact employees? Journal of Services Marketing, 20(4), 251–264.
Lipsky, M. (2010). Street-level bureaucracy: Dilemmas of the individual in public service. Russell Sage Foundation.
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309–336.
Manlove, E. E., & Guzell, J. R. (1997). Intention to leave, anticipated reasons for leaving, and 12-month turnover of child care center staff. Early Childhood Research Quarterly, 12(2), 145–167.
McDowell, W. C., Matthews, L. M., Matthews, R. L., Aaron, J. R., Edmondson, D. R., & Ward, C. B. (2019). The price of success: balancing the effects of entrepreneurial commitment, work-family conflict and emotional exhaustion on job satisfaction. International Entrepreneurship and Management Journal, 15(4), 1179–1192.
Mintz-Binder, R. D. (2014). Exploring job satisfaction, role issues, and supervisor support of associate degree nursing program directors. Nursing Education Perspectives, 35(1), 43–48.
Moore, J. E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. MIS Quarterly, 24(1), 141–168.
Moynihan, D. P., & Pandey, S. K. (2007). The role of organizations in fostering public service motivation. Public Administration Review, 67(1), 40–53.
Mulki, J. P., Jaramillo, F., & Locander, W. B. (2006). Emotional exhaustion and organizational deviance: Can the right job and a leader’s style make a difference? Journal of Business Research, 59(12), 1222–1230.
Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600–624.
Prottas, J. M. (1978). The power of the street-level bureaucrat in public service bureaucracies. Urban Affairs Quarterly, 13(3), 285–312.
Qablan, N., & Farmanesh, P. (2019). Do organizational commitment and perceived discrimination matter? Effect of SR-HRM characteristics on employee's turnover intentions. Management Science Letters, 9(7), 1105-1118.
Rutherford, B., Boles, J., Hamwi, G. A., Madupalli, R., & Rutherford, L. (2009). The role of the seven dimensions of job satisfaction in salesperson’s attitudes and behaviors. Journal of Business Research, 62(11), 1146–1151.
Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54–67.
Sarwar, A., & Khalid, S. (2015). Perceived social support and work motivation of day and night shift nurses. Pakistan Armed Forces Medical Journal, 65(2), 257–261.
Seashore, S. E., Lawler III, E. E., Mirvis, P. H., & Cammann, C. E. (1983). Assessing organizational change: A guide to methods, measures, and practices. John Wiley & Sons Inc.
Shim, D. C., Park, H. H., & Eom, T. H. (2017). Street-level bureaucrats’ turnover intention: does public service motivation matter? International Review of Administrative Sciences, 83(3), 563–582.
Tezci, E., Sezer, F., Gurgan, U., & Aktan, S. (2015). A study on social support and motivation. The Anthropologist, 22(2), 284–292.
Vangelisti, A. L. (2009). Challenges in conceptualizing social support. Journal of Social and Personal Relationships, 26(1), 39–51.
Weissert, C. S. (1994). Beyond the organization: The influence of community and personal values on street-level bureaucrats’ responsiveness. Journal of Public Administration Research and Theory, 4(2), 225–254.
Wright, B. E., & Kim, S. (2004). Participation’s influence on job satisfaction: The importance of job characteristics. Review of Public Personnel Administration, 24(1), 18–40.
Yuh, J., & Choi, S. (2017). Sources of social support, job satisfaction, and quality of life among childcare teachers. The Social Science Journal, 54(4), 450–457.