How to cite this paper
Khuong, M., Mai, T & Phuong, N. (2020). The impacts of human resource management practices on employees’ motivation and loyalty.Management Science Letters , 10(11), 2673-2682.
Refrences
Al Araimi, A. (2002). Exploratory study on employees’ motivation in the omani private banking sector. Journal of Public Budgeting, Accounting & Financial Management, 14(2), 208-220.
Amabile, T. M. (1997). Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do. Cal-ifornia Management Review, 40(1), 39-58.
Arsić, M., Nikolić, D., Živković, Z., Urošević, S., & Mihajlović, I. (2012). The effect of TQM on employee loyalty in tran-sition economy, Serbia. Total Quality Management & Business Excellence, 23(5-6), 719-729.
Baird, L., & Kram, K. (1983). Career Dynamics: Managing the Superior/Subordinate Relationship. Organizational Dy-namics, 11(4), 46-64.
Bettencourt, L. A., Gwinner, K., & Meuter, M. (2001). A Comparison of Attitude, Personality, and Knowledge Predictors of Service-Oriented Organizational Citizenship Behaviors. Journal of Applied Psychology, 86(1), 29-41.
Book, L., Gatling, A., & Kim, J. (2019). The effects of leadership satisfaction on employee engagement, loyalty, and re-tention in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 18(3), 1-26.
Bui, N., & Sid, S. (2019). The impact of human resource management practices on employee engagement and moderating role of gender and marital status: An evidence from the Vietnamese banking industry. Management Science Letters, 10(7), 1633-1648.
CBRE. (2019). CBRE Hospitality Forum 2019 Highlights Of Vietnam Hospitality Real Estate Market. Hanoi: CBRE.
Carraher, S. M. (2011). Turnover prediction using attitudes towards benefits, pay, and pay satisfaction among employees and entrepreneurs in Estonia, Latvia, and Lithuania. Baltic Journal of Management, 6(1), 25-52.
Chang, C., Chiu, C., & Chen, C. (2010). The effect of TQM practices on employee satisfaction and loyalty in government. Total Quality Management & Business Excellence, 21(12), 1299-1314.
Chen, Y.-C., & Lin, S. (2013). Modeling Internal Marketing and Employee Loyalty: A Quantitative Approach. Asian So-cial Science, 9(5), 99-109.
Chew, J., & Chan, C. (2008). Human resource practices, organizational commitment and intention to stay. International Journal of Manpower, 29(6), 503-522.
Chiu, R., Luk, V.-M., & Tang, T.-P. (2002). Retaining and motivating employees. Personnel Review, 31(4), 402-431.
Conger, S. (2002). Fostering a career development culture: reflections on the roles of managers, employees and supervi-sors. Career Development International, 7(6), 371-375.
Cooke, E. F. (1999). Control and Motivation in Sales Management through the Compensation Plan. Journal of Marketing Theory and Practice, 7(1), 80-83.
Costen, W. M., & Salazar, J. (2011). The Impact of Training and Development on Employee Job Satisfaction, Loyalty, and Intent to Stay in the Lodging Industry. Journal of Human Resources in Hospitality & Tourism, 10(3), 273-284.
Curtis, C. R., Upchurch, R., & Severt, D. (2009). Employee Motivation and Organizational Commitment: A Comparison of Tipped and Nontipped Restaurant Employees. International Journal of Hospitality & Tourism Administration, 10(3), 253-269.
Dermody, M. B., Young, M., & Taylor, S. (2004). Identifying Job Motivation Factors of Restaurant Servers. International Journal of Hospitality & Tourism Administration, 5(3), 1-14.
F.Hayes, A. (2018). Introduction to Mediation, Moderation, and Conditiional Process Analysis. New York: The Guilford Press.
Gallie, D., Zhou, Y., Felstead, A., & Green, F. (2012). Teamwork, Skill Development and Employee Welfare. British Journal of Industrial Relations, 50(1), 23-46.
Gandhi, S. K., Sachdeva, A., & Gupta, A. (2018). Impact of service quality and satisfaction on employee loyalty: An em-pirical investigation in Indian SMEs. Management Science Letters, 8(10), 991-1014.
Gupta, N., & Shaw, J. D. (2014). Employee compensation: The neglected area of HRM research. Human Resource Man-agement Review, 24(1), 1-4.
Guterresa, L. F., Armanu, & Rofiaty. (2019). The role of work motivation as a mediator on the influence of education-training and leadership style on employee performance. Management Science Letters, 10(7), 1497-1054.
Hair, J. F., Money, A., Samouel, P., & Babin, B. (2003). Essentials of Business Research Methods. Wiley.
Hsu, S.-H., & Wang, Y.-C. (2008). The development and empirical validation of the Employee Satisfaction Index model. Total Quality Management & Business Excellence, 19(4), 353-366.
Hur, W.-M., Moon, T., & Jun, J.-K. (2016). The effect of workplace incivility on service employee creativity: the mediat-ing role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(3), 302-315.
Ibrahim, M., & Al Falasi, S. (2014). Employee loyalty and engagement in UAE public sector. Employee Relations, 36(5), 562-582.
Ineson, E. M., & Berechet, G. (2011). Employee Loyalty in Hotels: Romanian Experiences. Journal of Human Resources in Hospitality & Tourism, 10(2), 129-149.
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of Operation Management, 24(6), 791-812.
Kasper, H., Muehlbacher, J., Kodydek, G., & Zhang, L. (2012). Fringe benefits and loyalty on the Chinese labour market – a trend towards higher individual- and performance-orientation: A case study focusing on technology companies in the Shanghai region. Journal of Technology Management in China, 7(2), 164-176.
Klein, H. J., & Kim, J. (1998). A Field Study of the Influence of Situational Constraints, Leader-Member Exchange, and Goal Commitment on Performance. The Academy of Management Journal, 41(1), 88-95.
Kroon, B., & Freese, C. (2013). Can HR practices retain flexworkers with their agency? International Journal of Manpow-er, 34(8), 899-917.
Laschinger, H. K., Purdy, N., & Almost, J. (2007). The Impact of Leader-Member Exchange Quality, Empowerment, and Core Self-evaluation on Nurse Manager’s Job Satisfaction. Journing of Nursing Administration, 37(5), 221-229.
Leather, P., Pyrgas, M., Beale, D., & Lawrence, C. (1998). Windows in the workplace: sunlight, view and occupational stress. Environment and Behavior, 30(6), 739-762.
Lee, Y., & Lee, J. (2018). A multilevel analysis of individual and organizational factors that influence the relationship be-tween career development and job-performance improvement. European Journal of Training and Development, 42(3).
Li, L., & Roloff, M. (2008). Organizational culture and compensation systems: An examination of job applicants' attrac-tion to organizations. International Journal of Organizational Analysis, 15(3), 210-230.
Litman, L., Robinson, J., & Rosenzweig, C. (2014). The relationship between motivation, monetary compensation, and da-ta quality among US- and India-based workers on Mechanical Turk. Behavior Research Methods, 47(2), 519-528.
Liu, Y.-S., & Wohlsdorf Arendt, S. (2016). Development and validation of a work motive measurement scale. Interna-tional Journal of Contemporary Hospitality Management, 28(4), 700-716.
London, M. (1993). Relationships between career motivation, empowerment and support for career development. Journal of Occupational and Organizational Psychology, 66(1), 55-69.
Mak, B. L., & Sockel, H. (2001). A confirmatory factor analysis of IS employee motivation and retention. Information & Management, 38(5), 265-276.
Matzler, K., & Renzl, B. (2006). The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty. Total Quality Management & Business Excellence, 17(10), 1261-1271.
Maxwell, J. (2008). Work system design to improve the economic performance of the firm. Business Process Manage-ment Journal, 14(3), 432-446.
McClelland, D. C. (1985). How Motives, Skills, and Values Determine What People Do. American Psychologist, 40, 812-825.
Meterko, M., Mohr, D., & Young, G. (2004). Teamwork Culture and Patient Satisfaction in Hospitals. Medical Care, 42(5), 492-498.
Milman, A. (2003). Hourly employee retention in small and medium attractions: the Central Florida example. Interna-tional Journal of Hospitality Management, 22(1), 17-35.
Mudambi, R., Mudambi, S., & Navarra, P. (2007). Global Innovation in MNCs: The Effects of Subsidiary Self-Determination and Teamwork. Journal of Product Innovation Management, 24(5), 442-455.
Parker, S., & Wall, T. (1998). Job and Work Design: Organizing Work to Promote Well-Being and Effectiveness. London: SAGE Publications.
Pham, H. D. (2019). Impact of human resource management practices on enterprises' competitive advantages and business performance: Evidence from telecommunication industry. Management Science Letters, 10(4), 721-732.
Ramsay, H., Scholarios, D., & Harley, B. (2000). Employees and High-Performance Work Systems:Testing inside the Black Box. British Journal of Industrial Relations, 38(4), 501-531.
Rasheed, M. I., Humayon, A., Awan, U., & Ahmed, A. (2016). Factors affecting teachers’ motivation: An HRM challenge for public sector higher educational institutions of Pakistan (HEIs). International Journal of Educational Management, 30(1), 101-114.
SHRM. (2015). Employee Job Satisfaction and Engagement - Optimizing Organizational Culture for Success. Alexandria: Society for Human Resource Management (SHRM).
SHRM. (2014). Employee Job Satisfaction and Engagement – The Road to Economic Recovery Alexandria: Society for Human Resource Management (SHRM).
Sekiguchi, T., Burton, J., & Sablynski, C. (2008). The role of job embeddedness on employee performance: The interac-tive effects with leader–member exchange and organization-based self-esteem. Personnel Psychology, 61(4), 761-792.
Selvarajan, T., Singh, B., & Solansky, S. (2018). Performance appraisal fairness, leader member exchange and motivation to improve performance: A study of US and Mexican employees. Journal of Business Research, 85, 142-154.
Singh, A., Syal, M., Grady, S., & Korkmaz, S. (2010). Effects of Green Buildings on Employee Health and Productivity. American Journal of Public Health, 100(9), 1665-8.
Tomic, I., Tesic, Z., Kuzmanovic, B., & Tomic, M. (2018). An empirical study of employee loyalty, service quality, cost reduction and company performance. Economic Research-Ekonomska Istraživanja, 31(1), 827-846.
Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical study of public sector employee loyalty and sat-isfaction. Industrial Management & Data Systems, 111(5), 675-696.
VNS. (2019, September 16). Vietnam Insider. Retrieved from Vietnam Insider: https://vietnaminsider.vn/vietnams-hotel-industry-faces-challenge-in-technology/
Wang, C.-J. (2016). Does leader-member exchange enhance performance in the hospitality industry? The mediating roles of task motivation and creativity. International Journal of Contemporary Hospitality Management, 28(5), 969-987.
Watson, A. W., Taheri, B., Glasgow, S., & O'Gorman, K. (2018). Branded restaurants employees’ personal motivation, flow and commitment: the role of age, gender and length of service. International Journal of Contemporary Hospitali-ty Management, 30(3), 1845-1862.
Wibisono, C., Nurhatisyah, & Gustiawan, F. (2018). Work motivation and leadership on the performance of employees as predictors of organizational cul- ture in broadcasting commission of Riau islands province, Indonesia. Management Science Letters, 8(5), 247-258.
Wright, B. E., & Davis, B. (2003). Job Satisfaction In The Public Sector: The Role of the Work Environment. American Review of Public Administration, 33(1), 70-90.
Yao, T., Qiu, Q., & Wei, Y. (2019). Retaining hotel employees as internal customers: Effect of organizational commit-ment on attitudinal and behavioral loyalty of employees. International Journal of Hospitality Management, 76, 1-8.
Yee, R. W., Yeung, A., & Edwin Cheng, T. (2010). An empirical study of employee loyalty, service quality and firm per-formance in the service industry. International Journal of Production Economics, 124(1), 109-120.
Amabile, T. M. (1997). Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do. Cal-ifornia Management Review, 40(1), 39-58.
Arsić, M., Nikolić, D., Živković, Z., Urošević, S., & Mihajlović, I. (2012). The effect of TQM on employee loyalty in tran-sition economy, Serbia. Total Quality Management & Business Excellence, 23(5-6), 719-729.
Baird, L., & Kram, K. (1983). Career Dynamics: Managing the Superior/Subordinate Relationship. Organizational Dy-namics, 11(4), 46-64.
Bettencourt, L. A., Gwinner, K., & Meuter, M. (2001). A Comparison of Attitude, Personality, and Knowledge Predictors of Service-Oriented Organizational Citizenship Behaviors. Journal of Applied Psychology, 86(1), 29-41.
Book, L., Gatling, A., & Kim, J. (2019). The effects of leadership satisfaction on employee engagement, loyalty, and re-tention in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 18(3), 1-26.
Bui, N., & Sid, S. (2019). The impact of human resource management practices on employee engagement and moderating role of gender and marital status: An evidence from the Vietnamese banking industry. Management Science Letters, 10(7), 1633-1648.
CBRE. (2019). CBRE Hospitality Forum 2019 Highlights Of Vietnam Hospitality Real Estate Market. Hanoi: CBRE.
Carraher, S. M. (2011). Turnover prediction using attitudes towards benefits, pay, and pay satisfaction among employees and entrepreneurs in Estonia, Latvia, and Lithuania. Baltic Journal of Management, 6(1), 25-52.
Chang, C., Chiu, C., & Chen, C. (2010). The effect of TQM practices on employee satisfaction and loyalty in government. Total Quality Management & Business Excellence, 21(12), 1299-1314.
Chen, Y.-C., & Lin, S. (2013). Modeling Internal Marketing and Employee Loyalty: A Quantitative Approach. Asian So-cial Science, 9(5), 99-109.
Chew, J., & Chan, C. (2008). Human resource practices, organizational commitment and intention to stay. International Journal of Manpower, 29(6), 503-522.
Chiu, R., Luk, V.-M., & Tang, T.-P. (2002). Retaining and motivating employees. Personnel Review, 31(4), 402-431.
Conger, S. (2002). Fostering a career development culture: reflections on the roles of managers, employees and supervi-sors. Career Development International, 7(6), 371-375.
Cooke, E. F. (1999). Control and Motivation in Sales Management through the Compensation Plan. Journal of Marketing Theory and Practice, 7(1), 80-83.
Costen, W. M., & Salazar, J. (2011). The Impact of Training and Development on Employee Job Satisfaction, Loyalty, and Intent to Stay in the Lodging Industry. Journal of Human Resources in Hospitality & Tourism, 10(3), 273-284.
Curtis, C. R., Upchurch, R., & Severt, D. (2009). Employee Motivation and Organizational Commitment: A Comparison of Tipped and Nontipped Restaurant Employees. International Journal of Hospitality & Tourism Administration, 10(3), 253-269.
Dermody, M. B., Young, M., & Taylor, S. (2004). Identifying Job Motivation Factors of Restaurant Servers. International Journal of Hospitality & Tourism Administration, 5(3), 1-14.
F.Hayes, A. (2018). Introduction to Mediation, Moderation, and Conditiional Process Analysis. New York: The Guilford Press.
Gallie, D., Zhou, Y., Felstead, A., & Green, F. (2012). Teamwork, Skill Development and Employee Welfare. British Journal of Industrial Relations, 50(1), 23-46.
Gandhi, S. K., Sachdeva, A., & Gupta, A. (2018). Impact of service quality and satisfaction on employee loyalty: An em-pirical investigation in Indian SMEs. Management Science Letters, 8(10), 991-1014.
Gupta, N., & Shaw, J. D. (2014). Employee compensation: The neglected area of HRM research. Human Resource Man-agement Review, 24(1), 1-4.
Guterresa, L. F., Armanu, & Rofiaty. (2019). The role of work motivation as a mediator on the influence of education-training and leadership style on employee performance. Management Science Letters, 10(7), 1497-1054.
Hair, J. F., Money, A., Samouel, P., & Babin, B. (2003). Essentials of Business Research Methods. Wiley.
Hsu, S.-H., & Wang, Y.-C. (2008). The development and empirical validation of the Employee Satisfaction Index model. Total Quality Management & Business Excellence, 19(4), 353-366.
Hur, W.-M., Moon, T., & Jun, J.-K. (2016). The effect of workplace incivility on service employee creativity: the mediat-ing role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(3), 302-315.
Ibrahim, M., & Al Falasi, S. (2014). Employee loyalty and engagement in UAE public sector. Employee Relations, 36(5), 562-582.
Ineson, E. M., & Berechet, G. (2011). Employee Loyalty in Hotels: Romanian Experiences. Journal of Human Resources in Hospitality & Tourism, 10(2), 129-149.
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of Operation Management, 24(6), 791-812.
Kasper, H., Muehlbacher, J., Kodydek, G., & Zhang, L. (2012). Fringe benefits and loyalty on the Chinese labour market – a trend towards higher individual- and performance-orientation: A case study focusing on technology companies in the Shanghai region. Journal of Technology Management in China, 7(2), 164-176.
Klein, H. J., & Kim, J. (1998). A Field Study of the Influence of Situational Constraints, Leader-Member Exchange, and Goal Commitment on Performance. The Academy of Management Journal, 41(1), 88-95.
Kroon, B., & Freese, C. (2013). Can HR practices retain flexworkers with their agency? International Journal of Manpow-er, 34(8), 899-917.
Laschinger, H. K., Purdy, N., & Almost, J. (2007). The Impact of Leader-Member Exchange Quality, Empowerment, and Core Self-evaluation on Nurse Manager’s Job Satisfaction. Journing of Nursing Administration, 37(5), 221-229.
Leather, P., Pyrgas, M., Beale, D., & Lawrence, C. (1998). Windows in the workplace: sunlight, view and occupational stress. Environment and Behavior, 30(6), 739-762.
Lee, Y., & Lee, J. (2018). A multilevel analysis of individual and organizational factors that influence the relationship be-tween career development and job-performance improvement. European Journal of Training and Development, 42(3).
Li, L., & Roloff, M. (2008). Organizational culture and compensation systems: An examination of job applicants' attrac-tion to organizations. International Journal of Organizational Analysis, 15(3), 210-230.
Litman, L., Robinson, J., & Rosenzweig, C. (2014). The relationship between motivation, monetary compensation, and da-ta quality among US- and India-based workers on Mechanical Turk. Behavior Research Methods, 47(2), 519-528.
Liu, Y.-S., & Wohlsdorf Arendt, S. (2016). Development and validation of a work motive measurement scale. Interna-tional Journal of Contemporary Hospitality Management, 28(4), 700-716.
London, M. (1993). Relationships between career motivation, empowerment and support for career development. Journal of Occupational and Organizational Psychology, 66(1), 55-69.
Mak, B. L., & Sockel, H. (2001). A confirmatory factor analysis of IS employee motivation and retention. Information & Management, 38(5), 265-276.
Matzler, K., & Renzl, B. (2006). The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty. Total Quality Management & Business Excellence, 17(10), 1261-1271.
Maxwell, J. (2008). Work system design to improve the economic performance of the firm. Business Process Manage-ment Journal, 14(3), 432-446.
McClelland, D. C. (1985). How Motives, Skills, and Values Determine What People Do. American Psychologist, 40, 812-825.
Meterko, M., Mohr, D., & Young, G. (2004). Teamwork Culture and Patient Satisfaction in Hospitals. Medical Care, 42(5), 492-498.
Milman, A. (2003). Hourly employee retention in small and medium attractions: the Central Florida example. Interna-tional Journal of Hospitality Management, 22(1), 17-35.
Mudambi, R., Mudambi, S., & Navarra, P. (2007). Global Innovation in MNCs: The Effects of Subsidiary Self-Determination and Teamwork. Journal of Product Innovation Management, 24(5), 442-455.
Parker, S., & Wall, T. (1998). Job and Work Design: Organizing Work to Promote Well-Being and Effectiveness. London: SAGE Publications.
Pham, H. D. (2019). Impact of human resource management practices on enterprises' competitive advantages and business performance: Evidence from telecommunication industry. Management Science Letters, 10(4), 721-732.
Ramsay, H., Scholarios, D., & Harley, B. (2000). Employees and High-Performance Work Systems:Testing inside the Black Box. British Journal of Industrial Relations, 38(4), 501-531.
Rasheed, M. I., Humayon, A., Awan, U., & Ahmed, A. (2016). Factors affecting teachers’ motivation: An HRM challenge for public sector higher educational institutions of Pakistan (HEIs). International Journal of Educational Management, 30(1), 101-114.
SHRM. (2015). Employee Job Satisfaction and Engagement - Optimizing Organizational Culture for Success. Alexandria: Society for Human Resource Management (SHRM).
SHRM. (2014). Employee Job Satisfaction and Engagement – The Road to Economic Recovery Alexandria: Society for Human Resource Management (SHRM).
Sekiguchi, T., Burton, J., & Sablynski, C. (2008). The role of job embeddedness on employee performance: The interac-tive effects with leader–member exchange and organization-based self-esteem. Personnel Psychology, 61(4), 761-792.
Selvarajan, T., Singh, B., & Solansky, S. (2018). Performance appraisal fairness, leader member exchange and motivation to improve performance: A study of US and Mexican employees. Journal of Business Research, 85, 142-154.
Singh, A., Syal, M., Grady, S., & Korkmaz, S. (2010). Effects of Green Buildings on Employee Health and Productivity. American Journal of Public Health, 100(9), 1665-8.
Tomic, I., Tesic, Z., Kuzmanovic, B., & Tomic, M. (2018). An empirical study of employee loyalty, service quality, cost reduction and company performance. Economic Research-Ekonomska Istraživanja, 31(1), 827-846.
Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical study of public sector employee loyalty and sat-isfaction. Industrial Management & Data Systems, 111(5), 675-696.
VNS. (2019, September 16). Vietnam Insider. Retrieved from Vietnam Insider: https://vietnaminsider.vn/vietnams-hotel-industry-faces-challenge-in-technology/
Wang, C.-J. (2016). Does leader-member exchange enhance performance in the hospitality industry? The mediating roles of task motivation and creativity. International Journal of Contemporary Hospitality Management, 28(5), 969-987.
Watson, A. W., Taheri, B., Glasgow, S., & O'Gorman, K. (2018). Branded restaurants employees’ personal motivation, flow and commitment: the role of age, gender and length of service. International Journal of Contemporary Hospitali-ty Management, 30(3), 1845-1862.
Wibisono, C., Nurhatisyah, & Gustiawan, F. (2018). Work motivation and leadership on the performance of employees as predictors of organizational cul- ture in broadcasting commission of Riau islands province, Indonesia. Management Science Letters, 8(5), 247-258.
Wright, B. E., & Davis, B. (2003). Job Satisfaction In The Public Sector: The Role of the Work Environment. American Review of Public Administration, 33(1), 70-90.
Yao, T., Qiu, Q., & Wei, Y. (2019). Retaining hotel employees as internal customers: Effect of organizational commit-ment on attitudinal and behavioral loyalty of employees. International Journal of Hospitality Management, 76, 1-8.
Yee, R. W., Yeung, A., & Edwin Cheng, T. (2010). An empirical study of employee loyalty, service quality and firm per-formance in the service industry. International Journal of Production Economics, 124(1), 109-120.