How to cite this paper
Bawono, M & Mihardjo, L. (2020). Driving transformation performance through innovation and experience model.Management Science Letters , 10(6), 1259-1264.
Refrences
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Amit, R., & Zott, C. (2010). Business Model Innovation: Creating Value In Times Of Change. Universia Business Review (Vol. 3). https://doi.org/10.2139/ssrn.1701660
Basceanu, L. (2014). Business Model Innovation and Value Co-Creation - based on a single case study on Liz Claiborne -. Re-trieved from http://studenttheses.cbs.dk/bitstream/handle/10417/4570/lelia_ecaterina_basceanupdf.pdf?sequence=1
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Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it Measured? Does it affect loy-alty? Journal of Marketing, 73(3), 52–68.
Cohen, J. (1992). Quantitative Methods in psychology: A Power Primer. Psychological Bulletin, 112(1), 155–159.
Cucculelli, M., & Bettinelli, C. (2015). Business models, intangibles and firm performance: evidence on corporate entrepre-neurship from Italian manufacturing SMEs. Small Business Economics, 45(2), 329–350.
Das, K., Gryseels, M., Sudhir, P. and Tan, K. (2016) Unlocking Indonesia’s Digital Opportunity, Mckinsey.
Fatma, S. (2014). Antecedents and consequences of customer experience management- A literature review and research agen-da. International Journal of Business and Commerce, 3(6), 32–49.
Gilmore, J. H., & Pine, B. J. (2002). Customer experience places: The new offering frontier. Strategy & Leadership, 30(4), 4–11.
Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management retailing an organizing framework. Journal of Retailing, 85(1), 1–14.
Gurtner, S., & Reinhardt, R. (2016). Ambidextrous idea generation—Antecedents and outcomes. Journal of Product Innova-tion Management, 33, 34–54.
Henfridsson, O., Mathiassen, L., & Svahn, F. (2014). Managing technological change in the digital age: The role of architectur-al frames. Journal of Information Technology, 29(1), 27–43.
Heppelmann, J. E. (2014). How Smart, Connected Products Are Transforming Competition, (November). https://doi.org/10.1017/CBO9781107415324.004
Ibarra, D., Ganzarain, J., & Igartua, J. I. (2018). Business model innovation through Industry 4.0: A review. Procedia Manu-facturing, 22, 4–10. https://doi.org/10.1016/j.promfg.2018.03.002
IBM. (2017). Victorious or vanquished ? digital Reinvention in telecommunications.
Schwertner, K. (2017). Digital Transformation of Business Models. Trakia Journal of Science, 15(1), 388–393.
Kagermann, H. (2015). Change through digitization-value creation in the age of industry 4.0. In Management of Permanent Change (pp. 23–32). https://doi.org/10.1007/978-3-658-05014-6_2
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Mar-keting, 80(6), 69–96.
Li, F. (2018). The digital transformation of business models in the creative industries: A holistic framework and emerging trends. Technovation, (January), 1–10. https://doi.org/10.1016/j.technovation.2017.12.004
Mastercard and Fletcher School at Tuft University (2017) Introduction https://www.mastercard.us/en-us/governments/insights-research/digital-evolutionindex/introduction.html
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the cus-tomer experience. Business Horizons, 59(4), 411–420.
Pink, D. (2005). A Whole New Mind : Why Right-Brainers Will Rule The Future. Penguin Group (USA) Inc. Retrieved from http://www.danpink.com/wnm.html
Prem, E. (2015). A digital transformation business model for innovation. The Proceedings of The 2015 ISPIM Innovation Summit in Brisbane, Australia - 6-9 December 2015, (December 2015). Retrieved from http://www.ispim.org/abstracts/The Proceedings of The 2015 ISPIM Innovation Summit, Brisbane, Australia - 6-9 December 2015/prem_erich.html
Saracco, R. (2017). Digital transformation. Retrieved from http://sites.ieee.org/futuredirections/category/blog/
Schaltegger, S., Lüdeke-Freund, F., & Hansen, E. G. (2016). Business Models for Sustainability: A Co-Evolutionary Analysis of Sustainable Entrepreneurship, Innovation, and Transformation. Organization and Environment, 29(3), 264–289.
Seppanen, M., & Laukkanen, I. (2015). Business model innovation: Focus on customer experience. In 2015 IEEE Internation-al Conference on Engineering, Technology and Innovation/ International Technology Management Conference, ICE/ITMC 2015. https://doi.org/10.1109/ICE.2015.7438657
Spitzer, D. R. (2007). Transforming Performance Measurement: Rethinking How You and Your Organization Use Measure-ment. Measurement, 288.
Stuart, F. I., & Tax, S. (2004). Toward an integrative approach to designing service experiences Lessons learned from the the-atre. Journal of Operations Management, 22(6), 609–627.
Valdez-de-leon, O. (2016). A Digital Maturity Model for Telecommunications Service Providers A Digital Maturity Model for Telecommunications Service Providers, 6(8), 19–32.
Wang, Q., Bradford, K., Xu, J., & Weitz, B. (2008). Creativity in buyer–seller relationships: The role of governance. Interna-tional Journal of Research in Marketing, 25(2), 109–118.
Wei, Z., & Xuexun, H. (2010). A research on the relationship between innovation culture, transformational capabilities and transformational performance. In 2010 International Conference on Management and Service Science, MASS 2010.
Weill, P., & Woerner, S. L. (2015). Thriving in an Increasingly Digital Ecosystem. MIT Sloan Management Review, 56(4), 27–34.
Zott, C., & Amit, R. (2010). Business model design: An activity system perspective. Long Range Planning, 43(2–3), 216–226.
Zott, C., & Amit, R. (2017). Business model innovation: How to create value in a digital world. GfK Marketing Intelligence Re-view, 9(1), 18–23.
Amit, R., & Zott, C. (2010). Business Model Innovation: Creating Value In Times Of Change. Universia Business Review (Vol. 3). https://doi.org/10.2139/ssrn.1701660
Basceanu, L. (2014). Business Model Innovation and Value Co-Creation - based on a single case study on Liz Claiborne -. Re-trieved from http://studenttheses.cbs.dk/bitstream/handle/10417/4570/lelia_ecaterina_basceanupdf.pdf?sequence=1
Berman, S. J. (2012). Digital transformation: Opportunities to create new business models. Strategy and Leadership, 40(2), 16–24.
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships. (N. Maholtra, Ed.). New York: Business Expert Press, LLC. Retrieved from http://www.ruthnbolton.com/Webinar160915_Bolton.pdf
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it Measured? Does it affect loy-alty? Journal of Marketing, 73(3), 52–68.
Cohen, J. (1992). Quantitative Methods in psychology: A Power Primer. Psychological Bulletin, 112(1), 155–159.
Cucculelli, M., & Bettinelli, C. (2015). Business models, intangibles and firm performance: evidence on corporate entrepre-neurship from Italian manufacturing SMEs. Small Business Economics, 45(2), 329–350.
Das, K., Gryseels, M., Sudhir, P. and Tan, K. (2016) Unlocking Indonesia’s Digital Opportunity, Mckinsey.
Fatma, S. (2014). Antecedents and consequences of customer experience management- A literature review and research agen-da. International Journal of Business and Commerce, 3(6), 32–49.
Gilmore, J. H., & Pine, B. J. (2002). Customer experience places: The new offering frontier. Strategy & Leadership, 30(4), 4–11.
Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management retailing an organizing framework. Journal of Retailing, 85(1), 1–14.
Gurtner, S., & Reinhardt, R. (2016). Ambidextrous idea generation—Antecedents and outcomes. Journal of Product Innova-tion Management, 33, 34–54.
Henfridsson, O., Mathiassen, L., & Svahn, F. (2014). Managing technological change in the digital age: The role of architectur-al frames. Journal of Information Technology, 29(1), 27–43.
Heppelmann, J. E. (2014). How Smart, Connected Products Are Transforming Competition, (November). https://doi.org/10.1017/CBO9781107415324.004
Ibarra, D., Ganzarain, J., & Igartua, J. I. (2018). Business model innovation through Industry 4.0: A review. Procedia Manu-facturing, 22, 4–10. https://doi.org/10.1016/j.promfg.2018.03.002
IBM. (2017). Victorious or vanquished ? digital Reinvention in telecommunications.
Schwertner, K. (2017). Digital Transformation of Business Models. Trakia Journal of Science, 15(1), 388–393.
Kagermann, H. (2015). Change through digitization-value creation in the age of industry 4.0. In Management of Permanent Change (pp. 23–32). https://doi.org/10.1007/978-3-658-05014-6_2
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Mar-keting, 80(6), 69–96.
Li, F. (2018). The digital transformation of business models in the creative industries: A holistic framework and emerging trends. Technovation, (January), 1–10. https://doi.org/10.1016/j.technovation.2017.12.004
Mastercard and Fletcher School at Tuft University (2017) Introduction https://www.mastercard.us/en-us/governments/insights-research/digital-evolutionindex/introduction.html
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the cus-tomer experience. Business Horizons, 59(4), 411–420.
Pink, D. (2005). A Whole New Mind : Why Right-Brainers Will Rule The Future. Penguin Group (USA) Inc. Retrieved from http://www.danpink.com/wnm.html
Prem, E. (2015). A digital transformation business model for innovation. The Proceedings of The 2015 ISPIM Innovation Summit in Brisbane, Australia - 6-9 December 2015, (December 2015). Retrieved from http://www.ispim.org/abstracts/The Proceedings of The 2015 ISPIM Innovation Summit, Brisbane, Australia - 6-9 December 2015/prem_erich.html
Saracco, R. (2017). Digital transformation. Retrieved from http://sites.ieee.org/futuredirections/category/blog/
Schaltegger, S., Lüdeke-Freund, F., & Hansen, E. G. (2016). Business Models for Sustainability: A Co-Evolutionary Analysis of Sustainable Entrepreneurship, Innovation, and Transformation. Organization and Environment, 29(3), 264–289.
Seppanen, M., & Laukkanen, I. (2015). Business model innovation: Focus on customer experience. In 2015 IEEE Internation-al Conference on Engineering, Technology and Innovation/ International Technology Management Conference, ICE/ITMC 2015. https://doi.org/10.1109/ICE.2015.7438657
Spitzer, D. R. (2007). Transforming Performance Measurement: Rethinking How You and Your Organization Use Measure-ment. Measurement, 288.
Stuart, F. I., & Tax, S. (2004). Toward an integrative approach to designing service experiences Lessons learned from the the-atre. Journal of Operations Management, 22(6), 609–627.
Valdez-de-leon, O. (2016). A Digital Maturity Model for Telecommunications Service Providers A Digital Maturity Model for Telecommunications Service Providers, 6(8), 19–32.
Wang, Q., Bradford, K., Xu, J., & Weitz, B. (2008). Creativity in buyer–seller relationships: The role of governance. Interna-tional Journal of Research in Marketing, 25(2), 109–118.
Wei, Z., & Xuexun, H. (2010). A research on the relationship between innovation culture, transformational capabilities and transformational performance. In 2010 International Conference on Management and Service Science, MASS 2010.
Weill, P., & Woerner, S. L. (2015). Thriving in an Increasingly Digital Ecosystem. MIT Sloan Management Review, 56(4), 27–34.
Zott, C., & Amit, R. (2010). Business model design: An activity system perspective. Long Range Planning, 43(2–3), 216–226.
Zott, C., & Amit, R. (2017). Business model innovation: How to create value in a digital world. GfK Marketing Intelligence Re-view, 9(1), 18–23.