How to cite this paper
Mihardjo, L., Sasmoko, S., Alamsjah, F & Elidjen, E. (2019). Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0.Management Science Letters , 9(11), 1749-1762.
Refrences
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Amit, R., & Zott, C. (2010). Business model innovation: Creating value in times of change.
Amit, R., & Zott, C. (2012). Creating value through business model innovation. MIT Management Re-view, 53(3), 41–50.
Amit, R., & Zott, C. (2015). Crafting business architecture: The antecedents of business model design. Strategic Entrepreneurship Journal, 9(1), 331–350.
Basceanu, L. (2014). Business Model Innovation and Value Co-Creation - based on a single case study on Liz Claiborne -. Retrieved from http://studenttheses.cbs.dk/bitstream/handle/10417/4570/lelia_ecaterina_basceanupdf.pdf?sequence=1
Bauer, W., Hämmerle, M., Schlund, S., & Vocke, C. (2015). Transforming to a hyper-connected society and economy–towards an “Industry 4.0”. Procedia Manufacturing, 3, 417-424.
Becker, J. M., & Ismail, I. R. (2016). Accounting for sampling weights in PLS path modelling: Simula-tions and empirical examples. European Management Journal, 34(6), 606–617.
Berglund, H., & Sandström, C. (2013). Business model innovation from an open systems perspective: structural challenges and managerial solutions. International Journal of Product Development, 18(3/4), 274.
Berman, S. J. (2012). Digital transformation: Opportunities to create new business models. Strategy and Leadership, 40(2), 16–24.
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships. (N. Maholtra, Ed.). New York: Business Expert Press, LLC. Retrieved from http://www.ruthnbolton.com/Webinar160915_Bolton.pdf
Bradley, J., Loucks, J., Macaulay, J., Noronha, A., & Wade, M. (2015). Digital vortex: How digital dis-ruption is redefining industries. Global Center for Digital Business Transformation: An IMD and Cisco initiative.
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it meas-ured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68.
Castorena, O. H., Enríquez, L. A., & Adame, M. G. (2014). The influence of information technology and communication supply chain management performance for greater SME manufacturing in Aguascalientes. International Journal of Business, Economics and Management, 1(12), 382-396.
CHE, G. N., & Sundjo, F. (2018). Determinants of female labour force participation in Cameroon. In-ternational Journal of Applied Economics, Finance and Accounting, 3(2), 88-103.
Cheng, C. P., Phung, M. T., Hsiao, C. L., Shen, D. B., & Chen, B. S. (2018). Impact of operational risk toward the efficiency of banking-evidence from Taiwans banking industry. Asian Economic and Fi-nancial Review, 8(6), 815-831.
Chesbrough, H. (2012). Open innovation: Where we’ve been and where we’re going. Research-Technology Management, 55(4), 20–27.
Chowdhury, T. S., Habibullah, M., & Nahar, N. (2018). Risk and return analysis of closed-end mutual fund in Bangladesh. Journal of Accounting, Business and Finance Research, 3(2), 83-92.
Christensen, C. M., & Bower, J. L. (1996). Customer power, strategic investment, and the failure of leading firms. Strategic Management Journal, 17(3), 197–218.
Cinquini, L., Minin, A. Di, & Varaldo, R. (2013). New Business Models and Value Creation: A Service Science Perspective. Springer Berlin Heidelberg.
Cossiga, G. A. (2018). Signals from the world of economics. The price constant and the democratic is-sue. International Journal of Social and Administrative Sciences, 3(1), 1-21.
Das, K., Gryseels, M., Sudhir, P., & Tan, K. T. (2016). Unlocking Indonesia’s Digital Opportunity. McKinsey & Company, (October), 1–28.
De Waal, B., Van Outvorst, F., & Ravesteyn, P. (2016). Digital leadership: The objective - subjective dichotomy of technology revisited, (November), 52–61.
Dim, N. U., & Ezeabasili, A. C. C. (2015). Strategic supply chain framework as an effective approach to procurement of public construction projects in Nigeria. International Journal of Management and Sustainability, 4(7), 163-172.
Duru, P. N., & Chibo, C. N. (2014). Flooding in Imo state Nigeria: The socio-economic implication for sustainable development. Humanities and Social Sciences Letters, 2(3), 129-140.
Eksell, A., & Harenstam, A. (2017). Business model innovation for a digital future: A two-sided single case study of the drivers, opportunities, and barriers of business model innovation in a digitalization context, 158. Retrieved from http://publications.lib.chalmers.se/records/fulltext/250572/250572.pdf
Frankenberger, K., Weiblen, T., Csik, M., & Gassmann, O. (2013). The 4I-framework of business model innovation: an analysis of the process phases and challenges. International Journal of Product Devel-opment, 18(3-4), 1–18.
Gastaldi, L., & Corso, M. (2012). Smart healthcare digitalization: Using ICT to effectively balance ex-ploration and exploitation within hospitals. International Journal of Engineering Business Manage-ment, 4(1), 1–13.
Gilmore, J. H., & Pine, B. J. (2002). Customer experience places: The new offering frontier. Strategy & Leadership, 30(4), 4–11.
Hair, J. F., Ringle, C. M., Sarstedt, M., & Vinzi, E. (2014). Editorial partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Plan-ning, 46(1–2), 1–12.
Hambrick, D. C., & Mason, P. A. (1984). Echelons: of the reflection its organization as top manage-ment. Academy of Management Review Management, 9(2), 193–206.
Kollara, N. H. (2017). Digital transformation, business models and the postal industry (No. THESIS). EPFL.
Haseeb, M., Hussain, H. I., Ślusarczyk, B., & Jermsittiparsert, K. (2019). Industry 4.0: A solution to-wards technology challenges of sustainable business performance. Social Sciences, 8(5), 154
Henfridsson, O., Mathiassen, L., & Svahn, F. (2014). Managing technological change in the digital age: The role of architectural frames. Journal of Information Technology, 29(1), 27–43.
Ibarra, D., Ganzarain, J., & Igartua, J. I. (2017). Business model innovation through Industry 4.0: A re-view. Procedia Manufacturing, 22, 4–10.
IMD. (2017). IMD World Digital Competitiveness Ranking 2017, 180.
Kagermann, H. (2015). Change through digitization—Value creation in the age of Industry 4.0. In Management of permanent change (pp. 23-45). Springer Gabler, Wiesbaden.
Kane, G. C., Palmer, D., Nguyen-Phillips, A., Kiron, D., & Buckley, N. (2017). Achieving digital ma-turity. MIT Sloan Management Review, 59(1).
Khan, S. N., & Ali, E. I. E. (2017). The moderating role of intellectual capital between enterprise risk management and firm performance: A conceptual review. American Journal of Social Sciences and Humanities, 2(1), 9-15.
Kiel, D., Müller, J. M., Arnold, C., & Voigt, K.-I. (2017). Sustainable industrial value creation: Benefits and challenges of industry 4.0. International Journal of Innovation Management, 21(8), 1–21.
Kimengsi, J. N., & Gwan, S. A. (2017). Reflections on decentralization, community empowerment and sustainable development in Cameroon. International Journal of Emerging Trends in Social Sciences, 1(2), 53-60.
King, A. (2017). The Theory of Disruptive Innovation: Science or Allegory?. Entrepreneur & Innova-tion Exchange.
Kranzbühler, A. M., Kleijnen, M. H., Morgan, R. E., & Teerling, M. (2018). The multilevel nature of customer experience research: an integrative review and research agenda. International Journal of Management Reviews, 20(2), 433-456.
Kreutzer, R. T., Neugebauer, T., & Pattloch, A. (2017). Digital Business Leadership. Digital Transfor-mation – Geschäftsmodell-Innovation – agile Organisation – Change-Management.
Lee, C. S., & Vonortas, N. S. (2004). Business model innovation in the digital economy. In Social and economic transformation in the digital era (pp. 163-181). IGI Global.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96.
Lester, M. (2018). The Creation and Disruption of Innovation? Key Developments in Innovation as Concept, Theory, Research and Practice. In Innovation in the Asia Pacific (pp. 271-328). Springer, Singapore.
Li, F. (2018). The digital transformation of business models in the creative industries: A holistic frame-work and emerging trends. Technovation. https://doi.org/10.1016/j.technovation.2017.12.004
Li, W., Liu, K., Belitski, M., Ghobadian, A., & O’Regan, N. (2016). e-Leadership through strategic alignment: An empirical study of small- and medium-sized enterprises in the digital age. Journal of Information Technology, 31(2), 185–206.
Markides, C. (2006). Disruptive Innovation: In Need of Better Theory † Business-Model Innovation. Harvard Business Review, 23, 19–25.
Massa, L., & Tucci, C. L. (2014). Business Model Innovation. In Oxford Handbooks Online (pp. 1–25).
Meyer, C., & Schwager, A. A. (2007). Understanding customer experience. Harvard Business Review.
Nazal, A. I. (2017). Financial tables reports gaps in Jordanian Islamic banks. The Economics and Fi-nance Letters, 4(2), 9-15.
Nze, I. C., Ogwude, I. C., Nnadi, K. U., & Ibe, C. C. (2016). Modelling the relationship between de-mand for river port services and vessel supply costs: Empirical evidence from Nigeria. Global Jour-nal of Social Sciences Studies, 2(3), 144-149.
Osterwalder, A. (2004). The Business Model Ontology A proposition in a Design Science Approach. Lausanne University.
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411–420.
Pink, D. (2005). A Whole New Mind: Why Right-Brainers Will Rule the Future. Penguin Group (USA) Inc. Retrieved from http://www.danpink.com/wnm.html
Prem, E. (2015). A digital transformation business model for innovation. The Proceedings of the 2015 ISPIM Innovation Summit in Brisbane, Australia - 6-9 December 2015, (December 2015). Retrieved from http://www.ispim.org/abstracts/The Proceedings of the 2015 ISPIM Innovation Summit, Bris-bane, Australia - 6-9 December 2015/prem_erich.html
Purnama, C. (2014). Improved performance through empowerment of small industry. Journal of Social Economics Research, 1(4), 72-86.
Rachinger, M., Rauter, R., Müller, C., Vorraber, W., & Schirgi, E. (2018). Digitalization and its influ-ence on business model innovation. Journal of Manufacturing Technology Management.
Raivio, Y., & Luukkainen, S. (2011). Mobile networks as a two-sided platform - case Open Telco. Journal of Theoretical and Applied Electronic Commerce Research, 6(2), 77–89.
Ramaswamy, V. (2011). It’s about human experiences...and beyond, to co-creation. Industrial Market-ing Management, 40(2), 195–196.
Randall, R., Ramaswamy, V., & Ozcan, K. (2013). Strategy and co-creation thinking. Strategy & Lead-ership, 41(6), 5–10.
Ravichandran, A., Taylor, K., & Waterhouse, P. (2016). DevOps for Digital Leaders.
Rudito, P., & Sinaga, M. (2017). Digital Mastery: Membangun kepemimpinan digital untuk me-menangkan era disrupsi. Jakarta: Gramedia Pustaka Utama
Sandell, S. (2013). Digital leadership how Creativity in Business Can propel your Brand & Boost your results. Rochester, UK: Allen house publishing Company limited.
Schmitt, B. (1999). Experiential Marketing. Journal of Marketing Management, 15(1–3), 53–67.
Schmitt, B., Joško Brakus, J., & Zarantonello, L. (2015). From experiential psychology to consumer ex-perience. Journal of Consumer Psychology, 25(1), 166–171.
Schwertner, K. (2017). Digital transformation of business models. Trakia Journal of Science, 15(1), 388–393.
Singh, R., & Jayraman, V. (2013). Supply chain integration and information technology. International Journal of Economics Business and Management Studies, 2(2), 62-74.
Tanoos, J. J. (2017). East Asian trade cooperation versus US and EU protectionist trends and their as-sociation to Chinese steel exports. Asian Journal of Economics and Empirical Research, 4(1), 1-7.
Taqi, M., Ajmal, M & Ansari, M.S (2018). Financial efficiency of India tourism development corpora-tion (ITDC) limited: An empirical study. Journal of Tourism Management Research, 5(1), 14-22.
Tidd, J. (2015). Managing Innovation: Integrating CO Managing Innovation. (January 2011).
Valdez-de-Leon, O. (2016). A digital maturity model for telecommunications service provid-ers. Technology Innovation Management Review, 6(8).
Vecchiato, R. (2017). Disruptive innovation, managerial cognition, and technology competition out-comes. Technological Forecasting and Social Change, 116, 116–128.
Wang, Y. B., & Lu, J. R. (2016). A supply-lock competitive market for investable products. Asian De-velopment Policy Review, 4(4), 127-133.
Wasono, L. W., & Furinto, A. (2018). The effect of digital leadership and innovation management for incumbent telecommunication company in the digital disruptive era. International Journal of Engi-neering and Technology, 7(June), 125–130.
Wasono, L. W., Furinto, A., & Rukmana, R. A. N. (2018). The effect of dynamic, innovation, and alli-ances capability on sustainable competitive advantage in the digital disruption era for incumbent tel-ecommunication Firm. In Proceedings of the international conference on Industrial Engineering and Operations Management, March 6-8, 2018 (pp. 2111–2121).
Wiljén, B., & Khalaf Beigi, R. (2015). Managing digitalization with dynamic capabilities -A case study on how incumbent firms are building dynamic capabilities to address digitalization. Retrieved from https://gupea.ub.gu.se/bitstream/2077/47559/1/gupea_2077_47559_1.pdf
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Amit, R., & Zott, C. (2010). Business model innovation: Creating value in times of change.
Amit, R., & Zott, C. (2012). Creating value through business model innovation. MIT Management Re-view, 53(3), 41–50.
Amit, R., & Zott, C. (2015). Crafting business architecture: The antecedents of business model design. Strategic Entrepreneurship Journal, 9(1), 331–350.
Basceanu, L. (2014). Business Model Innovation and Value Co-Creation - based on a single case study on Liz Claiborne -. Retrieved from http://studenttheses.cbs.dk/bitstream/handle/10417/4570/lelia_ecaterina_basceanupdf.pdf?sequence=1
Bauer, W., Hämmerle, M., Schlund, S., & Vocke, C. (2015). Transforming to a hyper-connected society and economy–towards an “Industry 4.0”. Procedia Manufacturing, 3, 417-424.
Becker, J. M., & Ismail, I. R. (2016). Accounting for sampling weights in PLS path modelling: Simula-tions and empirical examples. European Management Journal, 34(6), 606–617.
Berglund, H., & Sandström, C. (2013). Business model innovation from an open systems perspective: structural challenges and managerial solutions. International Journal of Product Development, 18(3/4), 274.
Berman, S. J. (2012). Digital transformation: Opportunities to create new business models. Strategy and Leadership, 40(2), 16–24.
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships. (N. Maholtra, Ed.). New York: Business Expert Press, LLC. Retrieved from http://www.ruthnbolton.com/Webinar160915_Bolton.pdf
Bradley, J., Loucks, J., Macaulay, J., Noronha, A., & Wade, M. (2015). Digital vortex: How digital dis-ruption is redefining industries. Global Center for Digital Business Transformation: An IMD and Cisco initiative.
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it meas-ured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68.
Castorena, O. H., Enríquez, L. A., & Adame, M. G. (2014). The influence of information technology and communication supply chain management performance for greater SME manufacturing in Aguascalientes. International Journal of Business, Economics and Management, 1(12), 382-396.
CHE, G. N., & Sundjo, F. (2018). Determinants of female labour force participation in Cameroon. In-ternational Journal of Applied Economics, Finance and Accounting, 3(2), 88-103.
Cheng, C. P., Phung, M. T., Hsiao, C. L., Shen, D. B., & Chen, B. S. (2018). Impact of operational risk toward the efficiency of banking-evidence from Taiwans banking industry. Asian Economic and Fi-nancial Review, 8(6), 815-831.
Chesbrough, H. (2012). Open innovation: Where we’ve been and where we’re going. Research-Technology Management, 55(4), 20–27.
Chowdhury, T. S., Habibullah, M., & Nahar, N. (2018). Risk and return analysis of closed-end mutual fund in Bangladesh. Journal of Accounting, Business and Finance Research, 3(2), 83-92.
Christensen, C. M., & Bower, J. L. (1996). Customer power, strategic investment, and the failure of leading firms. Strategic Management Journal, 17(3), 197–218.
Cinquini, L., Minin, A. Di, & Varaldo, R. (2013). New Business Models and Value Creation: A Service Science Perspective. Springer Berlin Heidelberg.
Cossiga, G. A. (2018). Signals from the world of economics. The price constant and the democratic is-sue. International Journal of Social and Administrative Sciences, 3(1), 1-21.
Das, K., Gryseels, M., Sudhir, P., & Tan, K. T. (2016). Unlocking Indonesia’s Digital Opportunity. McKinsey & Company, (October), 1–28.
De Waal, B., Van Outvorst, F., & Ravesteyn, P. (2016). Digital leadership: The objective - subjective dichotomy of technology revisited, (November), 52–61.
Dim, N. U., & Ezeabasili, A. C. C. (2015). Strategic supply chain framework as an effective approach to procurement of public construction projects in Nigeria. International Journal of Management and Sustainability, 4(7), 163-172.
Duru, P. N., & Chibo, C. N. (2014). Flooding in Imo state Nigeria: The socio-economic implication for sustainable development. Humanities and Social Sciences Letters, 2(3), 129-140.
Eksell, A., & Harenstam, A. (2017). Business model innovation for a digital future: A two-sided single case study of the drivers, opportunities, and barriers of business model innovation in a digitalization context, 158. Retrieved from http://publications.lib.chalmers.se/records/fulltext/250572/250572.pdf
Frankenberger, K., Weiblen, T., Csik, M., & Gassmann, O. (2013). The 4I-framework of business model innovation: an analysis of the process phases and challenges. International Journal of Product Devel-opment, 18(3-4), 1–18.
Gastaldi, L., & Corso, M. (2012). Smart healthcare digitalization: Using ICT to effectively balance ex-ploration and exploitation within hospitals. International Journal of Engineering Business Manage-ment, 4(1), 1–13.
Gilmore, J. H., & Pine, B. J. (2002). Customer experience places: The new offering frontier. Strategy & Leadership, 30(4), 4–11.
Hair, J. F., Ringle, C. M., Sarstedt, M., & Vinzi, E. (2014). Editorial partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Plan-ning, 46(1–2), 1–12.
Hambrick, D. C., & Mason, P. A. (1984). Echelons: of the reflection its organization as top manage-ment. Academy of Management Review Management, 9(2), 193–206.
Kollara, N. H. (2017). Digital transformation, business models and the postal industry (No. THESIS). EPFL.
Haseeb, M., Hussain, H. I., Ślusarczyk, B., & Jermsittiparsert, K. (2019). Industry 4.0: A solution to-wards technology challenges of sustainable business performance. Social Sciences, 8(5), 154
Henfridsson, O., Mathiassen, L., & Svahn, F. (2014). Managing technological change in the digital age: The role of architectural frames. Journal of Information Technology, 29(1), 27–43.
Ibarra, D., Ganzarain, J., & Igartua, J. I. (2017). Business model innovation through Industry 4.0: A re-view. Procedia Manufacturing, 22, 4–10.
IMD. (2017). IMD World Digital Competitiveness Ranking 2017, 180.
Kagermann, H. (2015). Change through digitization—Value creation in the age of Industry 4.0. In Management of permanent change (pp. 23-45). Springer Gabler, Wiesbaden.
Kane, G. C., Palmer, D., Nguyen-Phillips, A., Kiron, D., & Buckley, N. (2017). Achieving digital ma-turity. MIT Sloan Management Review, 59(1).
Khan, S. N., & Ali, E. I. E. (2017). The moderating role of intellectual capital between enterprise risk management and firm performance: A conceptual review. American Journal of Social Sciences and Humanities, 2(1), 9-15.
Kiel, D., Müller, J. M., Arnold, C., & Voigt, K.-I. (2017). Sustainable industrial value creation: Benefits and challenges of industry 4.0. International Journal of Innovation Management, 21(8), 1–21.
Kimengsi, J. N., & Gwan, S. A. (2017). Reflections on decentralization, community empowerment and sustainable development in Cameroon. International Journal of Emerging Trends in Social Sciences, 1(2), 53-60.
King, A. (2017). The Theory of Disruptive Innovation: Science or Allegory?. Entrepreneur & Innova-tion Exchange.
Kranzbühler, A. M., Kleijnen, M. H., Morgan, R. E., & Teerling, M. (2018). The multilevel nature of customer experience research: an integrative review and research agenda. International Journal of Management Reviews, 20(2), 433-456.
Kreutzer, R. T., Neugebauer, T., & Pattloch, A. (2017). Digital Business Leadership. Digital Transfor-mation – Geschäftsmodell-Innovation – agile Organisation – Change-Management.
Lee, C. S., & Vonortas, N. S. (2004). Business model innovation in the digital economy. In Social and economic transformation in the digital era (pp. 163-181). IGI Global.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96.
Lester, M. (2018). The Creation and Disruption of Innovation? Key Developments in Innovation as Concept, Theory, Research and Practice. In Innovation in the Asia Pacific (pp. 271-328). Springer, Singapore.
Li, F. (2018). The digital transformation of business models in the creative industries: A holistic frame-work and emerging trends. Technovation. https://doi.org/10.1016/j.technovation.2017.12.004
Li, W., Liu, K., Belitski, M., Ghobadian, A., & O’Regan, N. (2016). e-Leadership through strategic alignment: An empirical study of small- and medium-sized enterprises in the digital age. Journal of Information Technology, 31(2), 185–206.
Markides, C. (2006). Disruptive Innovation: In Need of Better Theory † Business-Model Innovation. Harvard Business Review, 23, 19–25.
Massa, L., & Tucci, C. L. (2014). Business Model Innovation. In Oxford Handbooks Online (pp. 1–25).
Meyer, C., & Schwager, A. A. (2007). Understanding customer experience. Harvard Business Review.
Nazal, A. I. (2017). Financial tables reports gaps in Jordanian Islamic banks. The Economics and Fi-nance Letters, 4(2), 9-15.
Nze, I. C., Ogwude, I. C., Nnadi, K. U., & Ibe, C. C. (2016). Modelling the relationship between de-mand for river port services and vessel supply costs: Empirical evidence from Nigeria. Global Jour-nal of Social Sciences Studies, 2(3), 144-149.
Osterwalder, A. (2004). The Business Model Ontology A proposition in a Design Science Approach. Lausanne University.
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411–420.
Pink, D. (2005). A Whole New Mind: Why Right-Brainers Will Rule the Future. Penguin Group (USA) Inc. Retrieved from http://www.danpink.com/wnm.html
Prem, E. (2015). A digital transformation business model for innovation. The Proceedings of the 2015 ISPIM Innovation Summit in Brisbane, Australia - 6-9 December 2015, (December 2015). Retrieved from http://www.ispim.org/abstracts/The Proceedings of the 2015 ISPIM Innovation Summit, Bris-bane, Australia - 6-9 December 2015/prem_erich.html
Purnama, C. (2014). Improved performance through empowerment of small industry. Journal of Social Economics Research, 1(4), 72-86.
Rachinger, M., Rauter, R., Müller, C., Vorraber, W., & Schirgi, E. (2018). Digitalization and its influ-ence on business model innovation. Journal of Manufacturing Technology Management.
Raivio, Y., & Luukkainen, S. (2011). Mobile networks as a two-sided platform - case Open Telco. Journal of Theoretical and Applied Electronic Commerce Research, 6(2), 77–89.
Ramaswamy, V. (2011). It’s about human experiences...and beyond, to co-creation. Industrial Market-ing Management, 40(2), 195–196.
Randall, R., Ramaswamy, V., & Ozcan, K. (2013). Strategy and co-creation thinking. Strategy & Lead-ership, 41(6), 5–10.
Ravichandran, A., Taylor, K., & Waterhouse, P. (2016). DevOps for Digital Leaders.
Rudito, P., & Sinaga, M. (2017). Digital Mastery: Membangun kepemimpinan digital untuk me-menangkan era disrupsi. Jakarta: Gramedia Pustaka Utama
Sandell, S. (2013). Digital leadership how Creativity in Business Can propel your Brand & Boost your results. Rochester, UK: Allen house publishing Company limited.
Schmitt, B. (1999). Experiential Marketing. Journal of Marketing Management, 15(1–3), 53–67.
Schmitt, B., Joško Brakus, J., & Zarantonello, L. (2015). From experiential psychology to consumer ex-perience. Journal of Consumer Psychology, 25(1), 166–171.
Schwertner, K. (2017). Digital transformation of business models. Trakia Journal of Science, 15(1), 388–393.
Singh, R., & Jayraman, V. (2013). Supply chain integration and information technology. International Journal of Economics Business and Management Studies, 2(2), 62-74.
Tanoos, J. J. (2017). East Asian trade cooperation versus US and EU protectionist trends and their as-sociation to Chinese steel exports. Asian Journal of Economics and Empirical Research, 4(1), 1-7.
Taqi, M., Ajmal, M & Ansari, M.S (2018). Financial efficiency of India tourism development corpora-tion (ITDC) limited: An empirical study. Journal of Tourism Management Research, 5(1), 14-22.
Tidd, J. (2015). Managing Innovation: Integrating CO Managing Innovation. (January 2011).
Valdez-de-Leon, O. (2016). A digital maturity model for telecommunications service provid-ers. Technology Innovation Management Review, 6(8).
Vecchiato, R. (2017). Disruptive innovation, managerial cognition, and technology competition out-comes. Technological Forecasting and Social Change, 116, 116–128.
Wang, Y. B., & Lu, J. R. (2016). A supply-lock competitive market for investable products. Asian De-velopment Policy Review, 4(4), 127-133.
Wasono, L. W., & Furinto, A. (2018). The effect of digital leadership and innovation management for incumbent telecommunication company in the digital disruptive era. International Journal of Engi-neering and Technology, 7(June), 125–130.
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