How to cite this paper
Sokolov, Y., Ivanova, E., Anikeeva-Naumenko, L & Lavrov, I. (2019). Improving passenger transportation service as a part of tourism services complex in Russia.Management Science Letters , 9(1), 53-60.
Refrences
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Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. The Journal of Marketing, 55-68.
Galaburda, V.G. (2003). Methods of transportation service assessment. Bulletin of Transport Infor-mation, 6.
Ermakova, S. (2017). Entrance tourism in the Russian Federation: concept, problems, prospects. Re-treived: June 14, 2017.
URL: http://fb.ru/article/320693/vyezdnoy-turizm-v-rf-ponyatie-problemyi-perspektivyi
Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327.
Ivanova, E.A. (2016). The quality of passenger service at the stations – the safety of the population in the country: Economy of the Railroads, 8, 17-22. Moscow.
Kano, N., Nobuhiku, S., Fumio T., & Shinichi T. (1984). Attractive quality and must-be quality: Jour-nal of the Japanese Society for Quality Control (in Japanese), 14(2), 39-48.
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(3), 41-50.
Sokolov, Yu. I., & Lavrov, I.M. (2015). Features of consumer behavior studying at the market of rail transportation. ETAP: Economic Theory, Analysis, and Practice, 5, 104-110. Moscow.
Vaneeva, I.V. (2003). Behavior of the consumer at the market of tourist services. Culture of the people of Black Sea Coast, 12-18. Simferopol.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. The Journal of Marketing, 55-68.
Galaburda, V.G. (2003). Methods of transportation service assessment. Bulletin of Transport Infor-mation, 6.
Ermakova, S. (2017). Entrance tourism in the Russian Federation: concept, problems, prospects. Re-treived: June 14, 2017.
URL: http://fb.ru/article/320693/vyezdnoy-turizm-v-rf-ponyatie-problemyi-perspektivyi
Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327.
Ivanova, E.A. (2016). The quality of passenger service at the stations – the safety of the population in the country: Economy of the Railroads, 8, 17-22. Moscow.
Kano, N., Nobuhiku, S., Fumio T., & Shinichi T. (1984). Attractive quality and must-be quality: Jour-nal of the Japanese Society for Quality Control (in Japanese), 14(2), 39-48.
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(3), 41-50.
Sokolov, Yu. I., & Lavrov, I.M. (2015). Features of consumer behavior studying at the market of rail transportation. ETAP: Economic Theory, Analysis, and Practice, 5, 104-110. Moscow.
Vaneeva, I.V. (2003). Behavior of the consumer at the market of tourist services. Culture of the people of Black Sea Coast, 12-18. Simferopol.