How to cite this paper
Chaharsooghi, S., Beigzadeh, N & Sajedinejad, A. (2016). Analyzing key performance indicators of e-commerce using balanced scorecard.Management Science Letters , 6(2), 127-140.
Refrences
Alam, S. S., & Yasin, N. M. (2010). What factors influence online brand trust: evidence from online tickets buyers in Malaysia. Journal of Theoretical and Applied Electronic Commerce Research Electronic Version, 5(3), 78-89.
Alderete, M. V. (2010). From traditional transactions to B2B: a contract theoretical analysis. Journal of Theoretical and Applied Electronic Commerce Research Electronic Version, 5(3), 17-26.
Beranek, L., & Knizek, J. (2012). The usage of contextual discounting and opposition in determining the trustfulness of users in online auctions. Journal of Theoretical and Applied Electronic Commerce Research, Electronic Version, 7(1), 34-50.
Byrne, B. M. (2010). Structural equation modeling with AMOS: Basic Concepts, Applications, and Programming (2nd edition). Routledge Academy, New York.
Chen, C. A. (2012). Using DEMATEL method for medical tourism development in Taiwan. American Journal of Tourism Research, 1(1), 26-32.
Chen, F. H., Hsu, T. S., & Tzeng, G. H. (2011). A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP. International Journal of Hospitality Management, 30(4), 908-932.
Chen, J. V., Rungruengsamrit, D., Rajkumar, T. M., & Yen, D. C. (2013). Success of electronic commerce Web sites: A comparative study in two countries. Information & management, 50(6), 344-355.
Hsu, C. C. (2012). Evaluation criteria for blog design and analysis of causal relationships using factor analysis and DEMATEL. Expert Systems with Applications, 39(1), 187-193.
Eskafi, S., Roghanian, E., & Jafari-Eskandari, M. (2015). Designing a performance measurement system for supply chain using balanced scorecard, path analysis, cooperative game theory and evolutionary game theory: A Case Study. International Journal of Industrial Engineering Computations, 6(2), 157-172.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organization: A multiple criteria approach based on the balanced scorecard. Omega, 40 (1), 104–119.
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195-204.
Kaplan, R. S., & Norton, D.P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.
Kaplan, R. S., & Norton, D.P. (1993). Putting the balanced scorecard to work. Harvard Business Review, 134-142.
Kline R. B. (2010). Principles and Practice of Structural Equation Modeling. Series Editor’s Note by Todd D. Little. The Guilford press, New York London.
Manasa, K. V. L., & Reddy, N. (2009). Role of training in improving performance. The IUP Journal of Soft Skills, 3(3), 72-80.
Mehregan, M. R., Razavi, S. M., & Akhavan Anvari, M. R. (2012). Identification and evaluation of strategic decisions in Gas industry using DEMATEL method. Iranian Journal of Management Studies (IJMS), 5(2), 49-65.
Meng, J., & Pan, P. L. (2012). Using a balanced set of measures to focus on long-term competency in internal communication. Public Relations Review, 38(3), 484–490.
Van der Merwe, R., & Bekker, J. (2003). A framework and methodology for evaluating e-commerce web sites. Internet Research, 13(5), 330-341.
Muhtaseb, R., Lakiotaki, K., & Matsatsinis, N. (2012). Applying a multicriteria satisfaction analysis approach based on user preferences to rank usability attributes in e-tourism websites. Journal of theoretical and applied electronic commerce research, 7(3), 28-48.
Olsina, L., & Gustavo, R. (2001). A quantities method for quality evaluation of web sites and applications. IEEE Multimedia Magazine, 32(4), 169-194.
lo Storto, C. (2013). Evaluating ecommerce websites cognitive efficiency: An integrative framework based on data envelopment analysis. Applied ergonomics, 44(6), 1004-1014.
Tsai, Y. C., & Cheng, Y. T. (2012). Analyzing key performance indicators (KPIs) for E-commerce and Internet marketing of elderly products: A review.Archives of gerontology and geriatrics, 55(1), 126-132.
Turban, E., Lee, J. King, D., & Chung, H.M. (1999). Electronic Commerce: A Managerial Perspective. Prentice-Hall, New Jersey, USA, 1999.
Wong, K. L., Kuek, T. Y., & Ong, S. F. (2011). A structural modeling (SEM) evaluation of the equation statistical adequacy of the strategic management model. African Journal of Business Management, 5 (15), 6591-6596.
Wong, M. S., Hideki N., & George, P. (2011). The use of importance-performance analysis (IPA) in evaluating Japan & apos; s e-government services. Journal of Theoretical and Applied Electronic Commerce Research, Electronic Version, 6(2), 17-30.
Alderete, M. V. (2010). From traditional transactions to B2B: a contract theoretical analysis. Journal of Theoretical and Applied Electronic Commerce Research Electronic Version, 5(3), 17-26.
Beranek, L., & Knizek, J. (2012). The usage of contextual discounting and opposition in determining the trustfulness of users in online auctions. Journal of Theoretical and Applied Electronic Commerce Research, Electronic Version, 7(1), 34-50.
Byrne, B. M. (2010). Structural equation modeling with AMOS: Basic Concepts, Applications, and Programming (2nd edition). Routledge Academy, New York.
Chen, C. A. (2012). Using DEMATEL method for medical tourism development in Taiwan. American Journal of Tourism Research, 1(1), 26-32.
Chen, F. H., Hsu, T. S., & Tzeng, G. H. (2011). A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP. International Journal of Hospitality Management, 30(4), 908-932.
Chen, J. V., Rungruengsamrit, D., Rajkumar, T. M., & Yen, D. C. (2013). Success of electronic commerce Web sites: A comparative study in two countries. Information & management, 50(6), 344-355.
Hsu, C. C. (2012). Evaluation criteria for blog design and analysis of causal relationships using factor analysis and DEMATEL. Expert Systems with Applications, 39(1), 187-193.
Eskafi, S., Roghanian, E., & Jafari-Eskandari, M. (2015). Designing a performance measurement system for supply chain using balanced scorecard, path analysis, cooperative game theory and evolutionary game theory: A Case Study. International Journal of Industrial Engineering Computations, 6(2), 157-172.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organization: A multiple criteria approach based on the balanced scorecard. Omega, 40 (1), 104–119.
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195-204.
Kaplan, R. S., & Norton, D.P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.
Kaplan, R. S., & Norton, D.P. (1993). Putting the balanced scorecard to work. Harvard Business Review, 134-142.
Kline R. B. (2010). Principles and Practice of Structural Equation Modeling. Series Editor’s Note by Todd D. Little. The Guilford press, New York London.
Manasa, K. V. L., & Reddy, N. (2009). Role of training in improving performance. The IUP Journal of Soft Skills, 3(3), 72-80.
Mehregan, M. R., Razavi, S. M., & Akhavan Anvari, M. R. (2012). Identification and evaluation of strategic decisions in Gas industry using DEMATEL method. Iranian Journal of Management Studies (IJMS), 5(2), 49-65.
Meng, J., & Pan, P. L. (2012). Using a balanced set of measures to focus on long-term competency in internal communication. Public Relations Review, 38(3), 484–490.
Van der Merwe, R., & Bekker, J. (2003). A framework and methodology for evaluating e-commerce web sites. Internet Research, 13(5), 330-341.
Muhtaseb, R., Lakiotaki, K., & Matsatsinis, N. (2012). Applying a multicriteria satisfaction analysis approach based on user preferences to rank usability attributes in e-tourism websites. Journal of theoretical and applied electronic commerce research, 7(3), 28-48.
Olsina, L., & Gustavo, R. (2001). A quantities method for quality evaluation of web sites and applications. IEEE Multimedia Magazine, 32(4), 169-194.
lo Storto, C. (2013). Evaluating ecommerce websites cognitive efficiency: An integrative framework based on data envelopment analysis. Applied ergonomics, 44(6), 1004-1014.
Tsai, Y. C., & Cheng, Y. T. (2012). Analyzing key performance indicators (KPIs) for E-commerce and Internet marketing of elderly products: A review.Archives of gerontology and geriatrics, 55(1), 126-132.
Turban, E., Lee, J. King, D., & Chung, H.M. (1999). Electronic Commerce: A Managerial Perspective. Prentice-Hall, New Jersey, USA, 1999.
Wong, K. L., Kuek, T. Y., & Ong, S. F. (2011). A structural modeling (SEM) evaluation of the equation statistical adequacy of the strategic management model. African Journal of Business Management, 5 (15), 6591-6596.
Wong, M. S., Hideki N., & George, P. (2011). The use of importance-performance analysis (IPA) in evaluating Japan & apos; s e-government services. Journal of Theoretical and Applied Electronic Commerce Research, Electronic Version, 6(2), 17-30.