How to cite this paper
Almasarweh, M., AlHassan, H., Mustafa, S., Al-Hamad, A., Nawasra, M., Ahmad, A & Alsmadi, L. (2024). Performance measurement: Key performance indicators as drivers in assessing risk and improving value in the services sector.Journal of Project Management, 9(4), 403-420.
Refrences
Ahmad, A., El-Dalahmeh, S., Al-Shakri, K., Alkhawaldeh, B., & Alsmadi, L. (2024). The link between management ac-counting information systems and firm competitiveness: The mediating role of innovation capabilities. Uncertain Supply Chain Management, 12(3), 1781-1790. http://dx.doi.org/10.5267/j.uscm.2024.3.004
Al-Afeef, M., Fraihat, B., Alhawamdeh, H., Hijazi, H., AL-Afeef, M., Nawasr, M., & Rabi, A. (2023). Factors affecting middle eastern countries' intention to use financial technology. International Journal of Data and Network Science, 7(3), 1179-1192. http://dx.doi.org/10.5267/j.ijdns.2023.5.006
Alhawamdeh, H., Abdel Muhsen Irsheid Alafeef, M., Abdel Mohsen Al-Afeef, M., Alkhawaldeh, B. Y., Nawasra, M., Al_Rawashdeh, H. A. A., ... & Al-Eitan, G. N. (2024). The relationship between marketing capabilities and financial performance: the moderating role of customer relationship management in Jordanian SMES. Cogent Business & Management, 11(1), 2297458. https://doi.org/10.1080/23311975.2023.2297458
Alhawamdeh, H., Al-Eitan, G. N., Hamdan, M. N., Al-Hayek, Y. A. M., Zraqat, O., Alhawamdeh, A. M., ... & Alkhawal-deh, B. Y. (2023). The Role of Financial Risk Tolerance And Financial Advisor Management In Mediating The Rela-tionship Between Financial Attitudes, Financial Knowledge, Financial Anxiety, And Sustainable Financial Retire-ment Planning. Journal of Namibian Studies: History Politics Culture, 33, 5071-5100. https://doi.org/10.59670/jns.v33i.3001
Alkhawaldeh, B. Y., Al-Smadi, A. W., Ahmad, A. Y. B., El-Dalahmeh, S. M., Alsuwais, N., & Almarshad, M. N. (2024). Macroeconomic Determinants of Renewable Energy Production in Jordan. International Journal of Energy Econom-ics and Policy, 14(3), 473-481. https://doi.org/10.32479/ijeep.15552
Almarshad, M. N., Alwaely, S. A., Alkhawaldeh, B. Y., Al Qaryouti, M. Q. H., & Ahmad, A. Y. B. (2024). The Mediat-ing Role of Energy Efficiency Measures in Enhancing Organizational Performance: Evidence from the Manufactur-ing Sector in Jordan. International Journal of Energy Economics and Policy, 14(4), 360-370. https://doi.org/10.32479/ijeep.15972
Al-Waely, D., Fraihat, B. A. M., Al Hawamdeh, H., Al-Taee, H., & Al-Kadhimi, A. M. M. N. (2021). Competitive Intel-ligence Dimensions as a Tool for Reducing the Business Environment Gaps: An Empirical Study on the Travel Agencies in Jordan. Journal of Hunan University Natural Sciences, 48(11).
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Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000). Designing, implementing and updating performance measurement systems. International Journal of Operations & Production Management, 20(7), 754-771.
Bromiley, P., McShane, M., Nair, A., & Rustambekov, E. (2015). Enterprise risk management: Review, critique, and re-search directions. Long Range Planning, 48(4), 265-276.
Bryman, A., & Bell, E. (2015). Business research methods. 4th ed. Oxford University Press.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Conway, J. M., & Lance, C. E. (2010). What reviewers should expect from authors regarding common method bias in organizational research. Journal of Business and Psychology, 25(3), 325-334.
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches. 5th ed., Sage Publications.
Deming, W. E. (1986). Out of the crisis. MIT Press.
Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. MIS Quarterly, 39(2), 297-316.
Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the academy of marketing science, 39, 327-339.
Eling, M., & Wirfs, J. (2019). What are the actual costs of cyber risk events? European Journal of Operational Re-search, 272(3), 1109-1119.
Elkington, J. (1997). Cannibals with forks: The triple bottom line of 21st century business. Oxford: Capstone.
Evans, J. R., & Mathur, A. (2018). The value of online surveys: A look back and a look ahead. Internet Research, 28(4), 854-887.
Faul, F., Erdfelder, E., Buchner, A., & Lang, A. G. (2009). Statistical power analyses using G*Power 3.1: Tests for cor-relation and regression analyses. Behavior Research Methods, 41(4), 1149-1160.
Fink, A., Marr, B., Siebe, A., & Kuhle, J. P. (2005). The future scorecard: combining external and internal scenarios to create strategic foresight. Management Decision, 43(3), 360-381.
Finstad, K. (2010). Response interpolation and scale sensitivity: Evidence against 5-point scales. Journal of Usability Studies, 5(3), 104-110.
Fitzgerald, L., & Moon, P. (1996). Performance measurement in service industries: making it work. London: Chartered Institute of Management Accountants.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measure-ment error. Journal of Marketing Research, 18(1), 39-50.
Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., ... & Neely, A. (2007). Towards a def-inition of a business performance measurement system. International Journal of Operations & Production Manage-ment, 27(8), 784-801.
Garvin, D. A. (1993). Building a learning organization. Harvard Business Review, 71(4), 78-91.
Gatzert, N. (2015). The impact of corporate reputation and reputation damaging events on financial performance: Em-pirical evidence from the literature. European Management Journal, 33(6), 485-499.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.
Gordon, L. A., Loeb, M. P., & Tseng, C. Y. (2009). Enterprise risk management and firm performance: A contingency perspective. Journal of accounting and public policy, 28(4), 301-327.
Grönroos, C., & Voima, P. (2013). Critical service logic: Making sense of value creation and co-creation. Journal of the Academy of Marketing Science, 41(2), 133-150.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed, a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.
Heikkila, T., Pierce, J. J., Gallaher, S., Kagan, J., Crow, D. A., & Weible, C. M. (2014). Understanding a period of policy change: The case of hydraulic fracturing disclosure policy in C olorado. Review of Policy Research, 31(2), 65-87.
Helfat, C. E., & Peteraf, M. A. (2003). The dynamic resource‐based view: Capability lifecycles. Strategic Management Journal, 24(10), 997-1010.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hoyt, R. E., & Liebenberg, A. P. (2011). The value of enterprise risk management. Journal of risk and insurance, 78(4), 795-822.
Hrebiniak, L. G. (2006). Obstacles to effective strategy implementation. Organizational Dynamics, 35(1), 12-31.
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195-204.
Hussien, L. F. M., & Aledwan, B. A., & Zraqat, O (2017). The Extent of Applying the Balanced Scorecard in the Jorda-nian Banks, and its Effects on Performance. Journal of Social Sciences (COES&RJ-JSS), 6(3), 532-547. https://doi.org/10.25255/jss.2017.6.3.532.547
Imai, M. (1986). Kaizen: The key to Japan's competitive success. McGraw-Hill.
Ismaeel, B., Alkhawaldeh, B. Y., & Alafi, K. K. (2023). The role of marketing intelligence in improving the efficiency of the organization: An empirical study on Jordanian hypermarkets. Journal of Intelligence Studies in Business, 13(2), 32-42. https://doi.org/10.37380/jisib.v13i2.1082
Ittner, C. D., & Larcker, D. F. (1998). Are nonfinancial measures leading indicators of financial performance? An analy-sis of customer satisfaction. Journal of accounting research, 36, 1-35.
Jorion, P. (2007). Value at risk: The new benchmark for managing financial risk. 3rd ed. New York: McGraw-Hill.
Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard—measures that drive performance. Harvard Business Review, 70(1), 71-79.
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Harvard Business Press.
Kaplan, R. S., & Norton, D. P. (2008). Mastering the management system. Harvard Business Review, 86(1), 62-77.
Kennerley, M., & Neely, A. (2003). Measuring performance in a changing business environment. International Journal of Operations & Production Management, 23(2), 213-229.
Krosnick, J. A., & Presser, S. (2010). Question and questionnaire design. In P. V. Marsden & J. D. Wright (Eds.), Hand-book of survey research (2nd ed., pp. 263-313). Emerald Group Publishing.
Loeb, J. M. (2004). The current state of performance measurement in health care. International Journal for Quality in Health Care, 16(suppl_1), i5-i9.
Lusch, R. F., & Nambisan, S. (2015). Service innovation: A service-dominant logic perspective. MIS Quarterly, 39(1), 155-175.
MacKenzie, S. B., & Podsakoff, P. M. (2012). Common method bias in marketing: Causes, mechanisms, and procedural remedies. Journal of Retailing, 88(4), 542-555.
Malina, M. A., & Selto, F. H. (2015). Behavioral-economic nudges and performance measurement models. Journal of Management Accounting Research, 27(1), 27-45.
Mikes, A. (2009). Risk management and calculative cultures. Management Accounting Research, 20(1), 18-40.
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