Problems related to emotional intelligence, job satisfaction, organizational citizenship behavior, and organizational commitment in the world of education, especially lecturers in providing services for students is relevant in the analysis for the sustainability of the quality of an institution. Thus, this study aims to analyze the increase in organizational commitment in Indonesia by involving 371 lecturers from 19 universities in Bandung. Structural Equation Modeling (SEM) using AMOS was employed in selecting the sample. The results explain emotional intelligence had positive effects on organizational citizenship behavior and on organizational commitment, and job satisfaction had positive effects on organizational citizen-ship behavior and on organizational commitment. Organizational citizenship behavior was empirically proven to have a positive effect on organizational commitment. In examining the mediating variable, the results show that emotional intelligence positively influenced the or-ganizational commitment through organizational citizenship, and that job satisfaction had a positive effect on organizational commitment through organizational citizenship behavior as a mediating variable.

The study aims at measuring the impact of human resources and information systems strategies on the success of information systems in the industrial companies operating in the Amman stock exchange. The study sample was made up of accounting and finance departments for these companies. The initial data were collected through a questionnaire that designed for this purpose. The results have confirmed a strong impact of information systems strategies on the information systems success. As well, the results have confirmed the impact of information systems strategies on human resources strategies. The study also has proved that human resources strategies have maintained a weak effect on the success of information systems. The study recommends the researchers in this field to re-study this subject by modifying the measuring variables methods, and study other economic sectors.

This study aims to investigate the mediating role of employee happiness in the effect of the quality of work-life on employee intention to quit. Data were collected using a questionnaire developed regarding prior related works. It was administered to a sample consisted of 122 employees selected from four fast-food restaurants in Jordan. Data analysis was conducted using structural equation modelling via Smart-PLS3; the results revealed that the quality of life had significant direct effects on both employee happiness and employee intention to quit. The first effect was positive, while the second was negative. Employee happiness had a significant impact on employee intention to quit. Consequently, the results indicated that employee happiness played a significant mediating role in the effect of the quality of work-life on employee intention to quit. It was concluded that the quality of work-life is not enough to reduce employee intention to quit, which means that organization should pay great attention to employee happiness to ensure the positive effect of the quality of life and to reduce employee intention to quit.

This research investigates the effect of business continuity management and technology acceptance models towards performance of lecturers moderated by servant leadership. The research respondents were 86 Halmahera University lecturers. The research method used was quantitative method by examining the effect of moderation and the direct effect by the method of interaction. The model was tested with structural equation modeling approach by using Smart PLS software. The results proved that servant leadership was able to influence lecturer performance. Servant leadership could also moderate the effect of business continuity management towards lecturer performance. However, business continuity management and technology acceptance models did not affect lecturer performance independently. Servant leadership also failed to moderate the effect of the technology acceptance model towards lecturer performance. This study recommends that servant leadership be applied at all levels of leadership because of the very important role in triggering lecturer performance. The application of servant leadership can also be combined with business continuity management since the interaction between of the two can improve lecturer performance.

This study was designed to identify and analyze the effect of perceived value, differentiation, and emotional branding on customer satisfaction and trust; non-recursive influence between customer satisfaction and customer trust of the vivo smartphone in Medan. Respondents consist of adults who use vivo smartphones domiciled in Medan. The analysis technique uses a structural equation model with the robust maximum likelihood method. Data processing is assisted by Lisrel software and the results indicate in case the direct effect coefficient of the same latent variable is positive in the non-recursive and recursive models, the coefficient will be higher in the recursive model. Therefore, it is important for vivo smartphone management to verify first, whether the relationship between customer satisfaction and trust is reciprocal. In case it is one way, where satisfaction affects customer trust, then the strategy or program of increasing perceived value and differentiation directly at customer satisfaction is more optimal. Furthermore, it will have an impact on customer trust since the satisfaction mediating effect is higher than the customer trust mediating effect in the recursive model. The program of increasing consumer trust with emotional branding through customer satisfaction is good, since the mediation of satisfaction is significant in both non-recursive and recursive contexts.

This study aims to analyze the effect of knowledge management on job satisfaction, analyze the effect of knowledge management on lecturer performance, analyze the effect of job satisfaction on lecturer performance, and analyze the effect of knowledge management on lecturer performance through job satisfaction. The number of samples in this study were 55 respondents. The analysis technique uses path analysis. The results of the analysis show that knowledge management had a significant effect on job satisfaction. Knowledge management had a significant effect on lecturer performance. Job satisfaction had a significant effect on lecturer performance. Knowledge management had a significant effect on lecturer performance through job satisfaction.

Competition in various companies encourages practitioners, entrepreneurs, and academics to examine the dynamization of business models. The dynamic study of this business model was driven by its dynamic environment. Dynamic moving environments require companies to be adaptive as quickly as possible. This adaptation encourages different firms to perform a certain strategy of excellence in the face of competition. Strategy Agility becomes a study of practitioners and academics due to its ability to predict and capture opportunities. One of the service industries faced with the dynamic environment within the company is the Logistic Service Provider. Fierce competition, the dynamic type of service, and rapidly changing technology encourage enterprises to always be agile in determining the direction to the business. The purpose of this research is to get a model of the relationship between strategic agility and competitive strategy as a moderator for the improvement of the firm performance. Methods used are quantitative methods. The research results describe the direct relationship between strategic agility and competitive strategy to the firm performance. However, when the competitive strategy is made as a moderator, strategic agility shows a negative effect.

This study aims to analyze the improvement of the welfare of cooperative members in a sustainable manner, which is influenced by the development of business strategies and the competence of members. The research was conducted at women's cooperatives in East Java Province, Indonesia. The research design uses a quantitative approach. Respondents in this study are members of active women's cooperatives who have their own businesses from cooperative capital. The questionnaire was distributed by directly meeting respondents or via email among 185 respondents who were members of active cooperatives. SEM analysis was used to determine the effect of competency variables on improving member welfare mediated by business strategies. The results of this study indicate that the welfare of cooperative members was largely determined by the competence of cooperative member business actors, but this welfare improvement will be more effective if business actors understand and implement business strategies even though on a small scale.

The paper investigates the Competitive Advantage in the Jordanian Commercial Banks (JCB) and its relationship with the Business Intelligence Systems (BIS) through the moderate influence of the Entrepreneurial Markets. Business Intelligence Systems (BIS), can extract a better knowledge for the performance and future gains for the organization. Therefore, it can pin point the impasse which in turn results in a suitable result for the problem in hand. As a result, the organization success will increase due to the efficiency of management performance. This study explores the Intelligent System (IS) relationship with Competitive Advantage (CA) through monitoring the moderating role of Entrepreneurial Marketing (EM). A survey is implemented for the data collection & analysis with 300 questionnaires, and (PLS) is used for the analyses. The results indicate that BIS was definitely related to Competitive Advantage, and EM moderated the connection between BIS and Competitive Advantage.

The purpose of this study is to analyze sharia microfinance strategies to encourage the economy at the community level such as the Integrated Business Centers (BMT) based on Sharia principles. Primary data were obtained from questionnaires on 283 BMT managers in Java. Using PLS analysis, strengthening corporate performance is measured by Islamic business ethics with intellectual capital as mediation. This model construct is unique and provides value in this study. The results showed that the strength of the external environment did not directly affect the performance of the BMT; Islamic business ethics and intellectual capital have positive and significant effects on BMT performance; and Intellectual capital is proven to mediate the indirect effect of the strength of the external environment and Islamic business ethics on BMT performance. Islamic Business Ethics in its application greatly supports the vision and mission of BMT. With the good implementation of Islamic Business Ethics, the level of customer confidence from BMT increases and will automatically increase BMT performance. Strength of the External Environment able to influence BMT performance after mediation from the Intellectual Capital. Intellectual Capital owned by BMT employees is an inseparable part and greatly supports BMT performance. This is evident in this study in which qualified intellectual capital from the employees had a good impact on improving BMT performance.