How to cite this paper
Masadeh, R., Almajali, D., AL-Sous, N., Almajali, H & Thurasamy, R. (2024). Antecedents of user attitude toward e-government services use: Empirical study on department of lands and survey.International Journal of Data and Network Science, 8(3), 1437-1450.
Refrences
Abdeljawad, N., Almharat, M., Wikurendra, E., & Nagy, I. (2021). Greater Amman Municipality role in crises manage-ment and risk communications with citizens in response to COVID-19. Journal of Positive Psychology and Wellbeing, 5(4), 412-436.
Ahmad, S., Bhatti, S. H., & Hwang, Y. (2020). E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model. Information Development, 36(4), 503- 519.
Al Balushi, T., & Ali, S. (2016). Exploring the Dimensions of Electronic Government Service Quality. In SEKE (pp. 341-344).
Alabdallat, W. I. M. (2020). Toward a mandatory public e-services in Jordan. Cogent Business & Management, 7(1), 1727620.
Alassaf, P., & Szalay, Z. G. (2022). The Impact of ‗Compulsory‘Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users‘ Future Attitude and Intention ―Case Study of Central European Coun-tries/Visegrád Group (V4)‖. Sustainability, 14(16), 9935.
Alhaddad, A. A. (2015). The effect of advertising awareness on brand equity in social media. International Journal of e-Education, e-Business, e-Management and e-Learning, 5(2), 73.
Al-Hawary, S. I., & Al-Menhaly, S. (2016). The quality of e-government services and its role on achieving beneficiaries satisfaction. Global Journal of Management and Business Research: A Administration and Management, 16(11), 1-11.
Al-Hujran, O., Al-Debei, M.M., Chatfield, A., & Migdadi, M. (2015). The imperative of influencing citizen attitude to-ward e-government adoption and use. Computers in Human Behavior, 53, 189-203.
Ali, H. (2019). Measurement of e-services quality: an empirical study of University of Bahrain. Education and Infor-mation Technologies, 24(3), 1907-1924.
Al-Shamayleh, H. A. R. E. T. H., Aljaafreh, R. A. S. H. A., Aljaafreh, A., Albadayneh, D. A. R. A., Al-Ali, M. O. H. A. M. M. E. D., Bazin, N. E. N., ... & Khasawneh, A. M. (2015). Measuring the quality of E-services and its impact on stu-dents satisfaction at Jordanian universities. Journal of Theoretical and Applied Information Technology, 74(3), 274-285.
Arora, T., & Agarwal, B. (2019). Empirical study on perceived value and attitude of millennials towards social media ad-vertising: a structural equation modelling approach. Vision, 23(1), 56-69.
Baharuddin, N. S., & Rosman, M. R. M. (2020). Factors affecting the usage of Library e-services in the aftermath of COVID-19 Pandemic. Academic Journal of Business and Social Sciences, 4(1), 1-14.
Bailey, A. A., Bonifield, C. M., & Arias, A. (2018). Social media use by young Latin American consumers: An explora-tion. Journal of Retailing and Consumer Services, 43, 10-19.
Bataineh, E., & Al Mutawa, S. (2016). An analysis study of factors that determine e-services usage by end users: A case study. Journal of e-Government Studies and Best Practices, 2016, 1- 15.
Bayne, T., Seth, A. K., & Massimini, M. (2020). Are there islands of awareness?. Trends in Neurosciences, 43(1), 6-16
Bollen, K. A., & Stine, R. A. (1992). Bootstrapping goodness-of-fit measures in structural equation models. Sociological Methods & Research, 21(2), 205-229.
Brougham, D., & Haar, J. (2017). Employee assessment of their technological redundancy. Labour & Industry: a journal of the social and economic relations of work, 27(3), 213-231.
Brown, T. A. (2015). Confirmatory factor analysis for applied research. Guilford publications.
Burak, E. İ., & İpek, A. F. (2021). COVID-19S impact on attitude & intention to use mobile banking application. Interna-tional Journal of Recent Technology and Engineering (IJRTE) ISSN, 2277-3878.
Byrne, B. M. (2013). Structural equation modeling with Mplus: Basic concepts, applications, and programming. Routledge.
Chang, C. C., Hung, S. W., Cheng, M. J., & Wu, C. Y. (2015). Exploring the intention to continue using social networking sites: The case of Facebook. Technological Forecasting and Social Change, 95, 48-56.
Chen, Y. M., Hsu, T. H., & Lu, Y. J. (2018). Impact of flow on mobile shopping intention. Journal of Retailing and Con-sumer Services, 41, 281-287.
Chen, Y. Q., Zhang, Y. B., Liu, J. Y., & Mo, P. (2012). Interrelationships among critical success factors of construction projects based on the structural equation model. Journal of management in engineering, 28(3), 243-251.
Chung, N., & Koo, C. (2015). The use of social media in travel information search. Telematics and Informatics, 32(2), 215-229.
Cruz-Jesus, F., Oliveira, T., & Bacao, F. (2012). Digital divide across the European union. Information and Management, 49(6), 278-291.
Dahi, M., & Ezziane, Z. (2015). Measuring e-government adoption in Abu Dhabi with technology acceptance model (TAM). International Journal of Electronic Governance, 7(3), 206- 231.
Dzandu, M. D., Boateng, H., Agyemang, F. G., & Quansah, F. (2016). Social media adoption among university students: the role of gender, perceived usefulness and perceived ease of use. International Journal of Social Media and Interac-tive Learning Environments, 4(2), 124-136.
Elsantil, Y. (2020). User perceptions of the security of mobile applications. International Journal of E-Services and Mo-bile Applications (IJESMA), 12(4), 24-41.
European Commission (2010). A digital agenda for Europe. Communication, Brussels, 5(245), final/2, p. 42
European Commission (2019), eGovernment Benchmark 2019: Trust in Government Is Increasingly Important for People, available at: https://digitalstrategy.ec.europa.eu/library/egovernmentbenchmark-2019-trust-government-increasingly-important-people (accessed 12 April 2022)
Ezziane, Z. (2019). Social Networking: A Tool for Enhancing E-Services. In Modern Perspectives on Virtual Communica-tions and Social Networking (pp. 1-27). IGI Global.
Fakhoury, R., & Aubert, B. (2017). The impact of initial learning experience on digital services usage diffusion: A field study of e-services in Lebanon. International Journal of Information Management, 37(4), 284-296.
Feeney, M.K., & Brown, A. (2017). Are small cities online? Content, ranking, and variation of U.S. municipal websites. Government Information Quarterly, 34(1), 62-74.
Forman, C. (2005). The corporate digital divide: Determinants of Internet adoption. Management Science, 51(4), 641-654.
Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate Data Analysis. Prentice-Hall, London.
Heale, R., & Twycross, A. (2015). Validity and reliability in quantitative studies. Evidencebased Nursing, 18(3), 66-67.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6(1), 1-55.
Inkinen, T., Merisalo, M., & Makkonen, T. (2018). Variations in the adoption and willingness to use e-services in three differentiated urban areas. European Planning Studies, 26(5), 950-968.
International Telecommunication Union (ITU) (2018a). Measuring the Information Society Report, Geneva, Vol. 1, avail-able at: https://www.itu.int/en/ITU-D/Statistics/Documents/publications/ misr2018/MISR-2018-Vol-1-E.pdf (accessed 10 April 2020).
International Telecommunication Union (ITU) (2018b). Measuring the Information Society Report, ICT Country Profiles, Geneva, Vol. 2, available at: https://www.itu.int/en/ITU-D/Statistics/ Documents/publications/misr2018/MISR-2018-Vol-2-E.pdf (accessed 12 April 2021).
Izquierdo-Yusta, A., Jimenez-Zarco, A. I., Martinez-Ruiz, M. P., & Gonzalez-Gonzalez, I. (2021). Determinants of cus-tomer experience in e-services: the case of online universities. Revista Brasileira de Gestão de Negócios, 23, 1-20.
Kangu, M., Kenneth, L. W., George, K., & Robert, A. (2017). Technology infrastructure: A customer relationship man-agement dimension in maintaining customer loyalty. International Journal of Economics, Commerce and Manage-ment, 5.
Kline, R. J., McGehee, M. D., Kadnikova, E. N., Liu, J., Fréchet, J. M., & Toney, M. F. (2005). Dependence of regioregu-lar poly (3-hexylthiophene) film morphology and field-effect mobility on molecular weight. Macromolecules, 38(8), 3312-3319.
Majdalawi, Y. K., Almarabeh, T., Mohammad, H., & Quteshate, W. (2015). E-government strategy and plans in Jordan. Journal of Software Engineering and Applications, 8(04), 211.
Malik, A., Suresh, S., & Sharma, S. (2017). Factors influencing consumers‘ attitude towards adoption and continuous use of mobile applications: a conceptual model. Procedia computer science, 122, 106-113.
Matveieva, O., Navumau, V., & Gustafsson, M. (2022, August). Adoption of Public e-services versus Civic Tech Services: On the Issue of Trust and Citizen Participation in Ukraine and Belarus. In International Conference on Electronic Gov-ernment (pp. 15-30). Cham: Springer International Publishing
Mazambani, L., & Mutambara, E. (2020). Predicting FinTech innovation adoption in South Africa: the case of cryptocur-rency. African Journal of Economic and Management Studies, 11(1), 30-50
Mensah, I. K., Zeng, G., & Luo, C. (2020). E-Government services adoption: an extension of the unified model of elec-tronic government adoption. SAGE Open, 10(2), 2158244020933593.
Mou, J., Shin, D. H., & Cohen, J. F. (2017). Trust and risk in consumer acceptance of e-services. Electronic Commerce Re-search, 17(2), 255-288.
Naranjo-Zolotov, M., Oliveira, T., & Casteleyn, S. (2019a). Citizens’ intention to use and recommend e-participation: drawing upon UTAUT and citizen empowerment. Information Technology and People, 32(2), 364-386.
Nasidi, Y. Q., Hassan, I., & Fazil Ahmad, M. (2021). Mediating role of social media in the relationship between reliabil-ity, perceived usefulness on online shopping behaviour: building a conceptual framework. International Journal of Ac-ademic Research in Business and Social Sciences.
Nayanajith, D. A. G. (2021). Perceived trust of E-services, perceived usefulness and adoption of E-banking amongst the students of University of Kelaniya: A relational study. Vidyodaya Journal of Management, 7(1).
Oyieke, L. I., & Dick, A. L. (2017). Empowering academic librarians for effective e-services: An assessment of Web 2.0 competency levels. The Electronic Library.
Panthee, M., & Sharma, Y. K. (2019). Review of e-government implementation. International Journal of Recent Research Aspects, ISSN, 2349-7688.
Pitkänen, N. (2020). Measuring The Digital Customer Experience Of The Finnish Tax Administration's E-Services.
Pleger, L. E., Mertes, A., Rey, A., & Brüesch, C. (2020). Allowing users to pick and choose: A conjoint analysis of end-user preferences of public e-services. Government Information Quarterly, 37(4), 101473.
Ranaweera, H. M. B. P. (2015). Is Awareness Needed Amongst People toward the use of E-Government Services?. Interna-tional Forum of Researches Students and Academician.
Saud, M., Mashud, M. I., & Ida, R. (2020). Usage of social media during the pandemic: Seeking support and awareness about COVID‐19 through social media platforms. Journal of Public Affairs, 20(4), e2417
Sharma, G. P., Verma, R. C., & Pathare, P. (2005). Mathematical modeling of infrared radiation thin layer drying of onion slices. Journal of food engineering, 71(3), 282-286.
Shayganmehr, M., & Montazer, G. A. (2021). A novel hybrid assessment model to evaluate eservices websites of Iranian municipalities. Artificial Intelligence Review, 54(8), 5699-5733.
Taherdoost, H., & Madanchian, M. (2021). Empirical modeling of customer satisfaction for E-services in cross-border E-commerce. Electronics, 10(13), 1547.
Tandon, U., Kiran, R., & Sah, A. N. (2016). Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India. International Journal of Electronic Market-ing and Retailing, 7(2), 115-140.
Tola, A. (2020). Effect of E-Government Based Service Delivery on Customers‘ Satisfaction: The Case of Addis Ababa City Administration Vital Events Registration Agency. GRIN Verlag.
United Nations (2010), E-government Survey 2010 Leveraging e-Government at a Time of Financial and Economic Crisis, United Nations, New York, NY.
Vu, K. P. L., Proctor, R. W., & Hung, Y. H. (2021). Website design and evaluation. Handbook of human factors and ergo-nomics, 1016-1036.
Weber, D., Nasim, M., Mitchell, L., & Falzon, L. (2020, December). A method to evaluate the reliability of social media data for social network analysis. In 2020 IEEE/ACM International Conference on Advances in Social Networks Analy-sis and Mining (ASONAM) (pp. 317-321). IEEE
World Bank Group (2016). World development report 2016: digital dividends. in Choice Reviews Online, World Bank, Washington, DC, doi: 10.1596/978-1-4648-0671-1.
Yigitcanlar, T., Kankanamge, N., Regona, M., Ruiz Maldonado, A., Rowan, B., Ryu, A., ... & Li, R. Y. M. (2020). Artifi-cial intelligence technologies and related urban planning and development concepts: How are they perceived and uti-lized in Australia?. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 187.
Zamil, A., Abu-AlSondos, I., & Salameh, A. (2020). Encouraging consumers to make online purchases using mobile ap-plications, How to keep them in touch with e-services providers?.
Zhao, F., Collier, A., & Deng, H. (2014a). A multidimensional and integrative approach to study global digital divide and e-government development. Information Technology and People, 27(1), 38-62.
Ahmad, S., Bhatti, S. H., & Hwang, Y. (2020). E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model. Information Development, 36(4), 503- 519.
Al Balushi, T., & Ali, S. (2016). Exploring the Dimensions of Electronic Government Service Quality. In SEKE (pp. 341-344).
Alabdallat, W. I. M. (2020). Toward a mandatory public e-services in Jordan. Cogent Business & Management, 7(1), 1727620.
Alassaf, P., & Szalay, Z. G. (2022). The Impact of ‗Compulsory‘Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users‘ Future Attitude and Intention ―Case Study of Central European Coun-tries/Visegrád Group (V4)‖. Sustainability, 14(16), 9935.
Alhaddad, A. A. (2015). The effect of advertising awareness on brand equity in social media. International Journal of e-Education, e-Business, e-Management and e-Learning, 5(2), 73.
Al-Hawary, S. I., & Al-Menhaly, S. (2016). The quality of e-government services and its role on achieving beneficiaries satisfaction. Global Journal of Management and Business Research: A Administration and Management, 16(11), 1-11.
Al-Hujran, O., Al-Debei, M.M., Chatfield, A., & Migdadi, M. (2015). The imperative of influencing citizen attitude to-ward e-government adoption and use. Computers in Human Behavior, 53, 189-203.
Ali, H. (2019). Measurement of e-services quality: an empirical study of University of Bahrain. Education and Infor-mation Technologies, 24(3), 1907-1924.
Al-Shamayleh, H. A. R. E. T. H., Aljaafreh, R. A. S. H. A., Aljaafreh, A., Albadayneh, D. A. R. A., Al-Ali, M. O. H. A. M. M. E. D., Bazin, N. E. N., ... & Khasawneh, A. M. (2015). Measuring the quality of E-services and its impact on stu-dents satisfaction at Jordanian universities. Journal of Theoretical and Applied Information Technology, 74(3), 274-285.
Arora, T., & Agarwal, B. (2019). Empirical study on perceived value and attitude of millennials towards social media ad-vertising: a structural equation modelling approach. Vision, 23(1), 56-69.
Baharuddin, N. S., & Rosman, M. R. M. (2020). Factors affecting the usage of Library e-services in the aftermath of COVID-19 Pandemic. Academic Journal of Business and Social Sciences, 4(1), 1-14.
Bailey, A. A., Bonifield, C. M., & Arias, A. (2018). Social media use by young Latin American consumers: An explora-tion. Journal of Retailing and Consumer Services, 43, 10-19.
Bataineh, E., & Al Mutawa, S. (2016). An analysis study of factors that determine e-services usage by end users: A case study. Journal of e-Government Studies and Best Practices, 2016, 1- 15.
Bayne, T., Seth, A. K., & Massimini, M. (2020). Are there islands of awareness?. Trends in Neurosciences, 43(1), 6-16
Bollen, K. A., & Stine, R. A. (1992). Bootstrapping goodness-of-fit measures in structural equation models. Sociological Methods & Research, 21(2), 205-229.
Brougham, D., & Haar, J. (2017). Employee assessment of their technological redundancy. Labour & Industry: a journal of the social and economic relations of work, 27(3), 213-231.
Brown, T. A. (2015). Confirmatory factor analysis for applied research. Guilford publications.
Burak, E. İ., & İpek, A. F. (2021). COVID-19S impact on attitude & intention to use mobile banking application. Interna-tional Journal of Recent Technology and Engineering (IJRTE) ISSN, 2277-3878.
Byrne, B. M. (2013). Structural equation modeling with Mplus: Basic concepts, applications, and programming. Routledge.
Chang, C. C., Hung, S. W., Cheng, M. J., & Wu, C. Y. (2015). Exploring the intention to continue using social networking sites: The case of Facebook. Technological Forecasting and Social Change, 95, 48-56.
Chen, Y. M., Hsu, T. H., & Lu, Y. J. (2018). Impact of flow on mobile shopping intention. Journal of Retailing and Con-sumer Services, 41, 281-287.
Chen, Y. Q., Zhang, Y. B., Liu, J. Y., & Mo, P. (2012). Interrelationships among critical success factors of construction projects based on the structural equation model. Journal of management in engineering, 28(3), 243-251.
Chung, N., & Koo, C. (2015). The use of social media in travel information search. Telematics and Informatics, 32(2), 215-229.
Cruz-Jesus, F., Oliveira, T., & Bacao, F. (2012). Digital divide across the European union. Information and Management, 49(6), 278-291.
Dahi, M., & Ezziane, Z. (2015). Measuring e-government adoption in Abu Dhabi with technology acceptance model (TAM). International Journal of Electronic Governance, 7(3), 206- 231.
Dzandu, M. D., Boateng, H., Agyemang, F. G., & Quansah, F. (2016). Social media adoption among university students: the role of gender, perceived usefulness and perceived ease of use. International Journal of Social Media and Interac-tive Learning Environments, 4(2), 124-136.
Elsantil, Y. (2020). User perceptions of the security of mobile applications. International Journal of E-Services and Mo-bile Applications (IJESMA), 12(4), 24-41.
European Commission (2010). A digital agenda for Europe. Communication, Brussels, 5(245), final/2, p. 42
European Commission (2019), eGovernment Benchmark 2019: Trust in Government Is Increasingly Important for People, available at: https://digitalstrategy.ec.europa.eu/library/egovernmentbenchmark-2019-trust-government-increasingly-important-people (accessed 12 April 2022)
Ezziane, Z. (2019). Social Networking: A Tool for Enhancing E-Services. In Modern Perspectives on Virtual Communica-tions and Social Networking (pp. 1-27). IGI Global.
Fakhoury, R., & Aubert, B. (2017). The impact of initial learning experience on digital services usage diffusion: A field study of e-services in Lebanon. International Journal of Information Management, 37(4), 284-296.
Feeney, M.K., & Brown, A. (2017). Are small cities online? Content, ranking, and variation of U.S. municipal websites. Government Information Quarterly, 34(1), 62-74.
Forman, C. (2005). The corporate digital divide: Determinants of Internet adoption. Management Science, 51(4), 641-654.
Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate Data Analysis. Prentice-Hall, London.
Heale, R., & Twycross, A. (2015). Validity and reliability in quantitative studies. Evidencebased Nursing, 18(3), 66-67.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6(1), 1-55.
Inkinen, T., Merisalo, M., & Makkonen, T. (2018). Variations in the adoption and willingness to use e-services in three differentiated urban areas. European Planning Studies, 26(5), 950-968.
International Telecommunication Union (ITU) (2018a). Measuring the Information Society Report, Geneva, Vol. 1, avail-able at: https://www.itu.int/en/ITU-D/Statistics/Documents/publications/ misr2018/MISR-2018-Vol-1-E.pdf (accessed 10 April 2020).
International Telecommunication Union (ITU) (2018b). Measuring the Information Society Report, ICT Country Profiles, Geneva, Vol. 2, available at: https://www.itu.int/en/ITU-D/Statistics/ Documents/publications/misr2018/MISR-2018-Vol-2-E.pdf (accessed 12 April 2021).
Izquierdo-Yusta, A., Jimenez-Zarco, A. I., Martinez-Ruiz, M. P., & Gonzalez-Gonzalez, I. (2021). Determinants of cus-tomer experience in e-services: the case of online universities. Revista Brasileira de Gestão de Negócios, 23, 1-20.
Kangu, M., Kenneth, L. W., George, K., & Robert, A. (2017). Technology infrastructure: A customer relationship man-agement dimension in maintaining customer loyalty. International Journal of Economics, Commerce and Manage-ment, 5.
Kline, R. J., McGehee, M. D., Kadnikova, E. N., Liu, J., Fréchet, J. M., & Toney, M. F. (2005). Dependence of regioregu-lar poly (3-hexylthiophene) film morphology and field-effect mobility on molecular weight. Macromolecules, 38(8), 3312-3319.
Majdalawi, Y. K., Almarabeh, T., Mohammad, H., & Quteshate, W. (2015). E-government strategy and plans in Jordan. Journal of Software Engineering and Applications, 8(04), 211.
Malik, A., Suresh, S., & Sharma, S. (2017). Factors influencing consumers‘ attitude towards adoption and continuous use of mobile applications: a conceptual model. Procedia computer science, 122, 106-113.
Matveieva, O., Navumau, V., & Gustafsson, M. (2022, August). Adoption of Public e-services versus Civic Tech Services: On the Issue of Trust and Citizen Participation in Ukraine and Belarus. In International Conference on Electronic Gov-ernment (pp. 15-30). Cham: Springer International Publishing
Mazambani, L., & Mutambara, E. (2020). Predicting FinTech innovation adoption in South Africa: the case of cryptocur-rency. African Journal of Economic and Management Studies, 11(1), 30-50
Mensah, I. K., Zeng, G., & Luo, C. (2020). E-Government services adoption: an extension of the unified model of elec-tronic government adoption. SAGE Open, 10(2), 2158244020933593.
Mou, J., Shin, D. H., & Cohen, J. F. (2017). Trust and risk in consumer acceptance of e-services. Electronic Commerce Re-search, 17(2), 255-288.
Naranjo-Zolotov, M., Oliveira, T., & Casteleyn, S. (2019a). Citizens’ intention to use and recommend e-participation: drawing upon UTAUT and citizen empowerment. Information Technology and People, 32(2), 364-386.
Nasidi, Y. Q., Hassan, I., & Fazil Ahmad, M. (2021). Mediating role of social media in the relationship between reliabil-ity, perceived usefulness on online shopping behaviour: building a conceptual framework. International Journal of Ac-ademic Research in Business and Social Sciences.
Nayanajith, D. A. G. (2021). Perceived trust of E-services, perceived usefulness and adoption of E-banking amongst the students of University of Kelaniya: A relational study. Vidyodaya Journal of Management, 7(1).
Oyieke, L. I., & Dick, A. L. (2017). Empowering academic librarians for effective e-services: An assessment of Web 2.0 competency levels. The Electronic Library.
Panthee, M., & Sharma, Y. K. (2019). Review of e-government implementation. International Journal of Recent Research Aspects, ISSN, 2349-7688.
Pitkänen, N. (2020). Measuring The Digital Customer Experience Of The Finnish Tax Administration's E-Services.
Pleger, L. E., Mertes, A., Rey, A., & Brüesch, C. (2020). Allowing users to pick and choose: A conjoint analysis of end-user preferences of public e-services. Government Information Quarterly, 37(4), 101473.
Ranaweera, H. M. B. P. (2015). Is Awareness Needed Amongst People toward the use of E-Government Services?. Interna-tional Forum of Researches Students and Academician.
Saud, M., Mashud, M. I., & Ida, R. (2020). Usage of social media during the pandemic: Seeking support and awareness about COVID‐19 through social media platforms. Journal of Public Affairs, 20(4), e2417
Sharma, G. P., Verma, R. C., & Pathare, P. (2005). Mathematical modeling of infrared radiation thin layer drying of onion slices. Journal of food engineering, 71(3), 282-286.
Shayganmehr, M., & Montazer, G. A. (2021). A novel hybrid assessment model to evaluate eservices websites of Iranian municipalities. Artificial Intelligence Review, 54(8), 5699-5733.
Taherdoost, H., & Madanchian, M. (2021). Empirical modeling of customer satisfaction for E-services in cross-border E-commerce. Electronics, 10(13), 1547.
Tandon, U., Kiran, R., & Sah, A. N. (2016). Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India. International Journal of Electronic Market-ing and Retailing, 7(2), 115-140.
Tola, A. (2020). Effect of E-Government Based Service Delivery on Customers‘ Satisfaction: The Case of Addis Ababa City Administration Vital Events Registration Agency. GRIN Verlag.
United Nations (2010), E-government Survey 2010 Leveraging e-Government at a Time of Financial and Economic Crisis, United Nations, New York, NY.
Vu, K. P. L., Proctor, R. W., & Hung, Y. H. (2021). Website design and evaluation. Handbook of human factors and ergo-nomics, 1016-1036.
Weber, D., Nasim, M., Mitchell, L., & Falzon, L. (2020, December). A method to evaluate the reliability of social media data for social network analysis. In 2020 IEEE/ACM International Conference on Advances in Social Networks Analy-sis and Mining (ASONAM) (pp. 317-321). IEEE
World Bank Group (2016). World development report 2016: digital dividends. in Choice Reviews Online, World Bank, Washington, DC, doi: 10.1596/978-1-4648-0671-1.
Yigitcanlar, T., Kankanamge, N., Regona, M., Ruiz Maldonado, A., Rowan, B., Ryu, A., ... & Li, R. Y. M. (2020). Artifi-cial intelligence technologies and related urban planning and development concepts: How are they perceived and uti-lized in Australia?. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 187.
Zamil, A., Abu-AlSondos, I., & Salameh, A. (2020). Encouraging consumers to make online purchases using mobile ap-plications, How to keep them in touch with e-services providers?.
Zhao, F., Collier, A., & Deng, H. (2014a). A multidimensional and integrative approach to study global digital divide and e-government development. Information Technology and People, 27(1), 38-62.