How to cite this paper
Taufiqurokhman, T., Satispi, E., Andriansyah, A., Murod, M & Sulastri, E. (2024). The impact of e-service quality on public trust and public satisfaction in e-government public services.International Journal of Data and Network Science, 8(2), 765-772.
Refrences
Abdulkareem, A. K., & Mohd Ramli, R. (2022). Does trust in e-government influence the performance of e-government? An integration of information system success model and public value theory. Transforming Government: People, Pro-cess and Policy, 16(1), 1-17.
Alblooshi, T., Azli, M., Hilmi, M. F., Abudaqa, A., & Ahmed, G. (2023). Examining the trends in citizen satisfaction to-wards e-government services in United Arab Emirates: a structural equation modelling approach. International Jour-nal of Services, Economics and Management, 14(1), 58-77.
Aljukhadar, M., Belisle, J. F., Dantas, D. C., Sénécal, S., & Titah, R. (2022). Measuring the service quality of governmen-tal sites: Development and validation of the e-Government service quality (EGSQUAL) scale. Electronic Commerce Research and Applications, 55, 101182.
Alkraiji, A., & Ameen, N. (2022). The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services. Information Technology & People, 35(4), 1239-1270.
Alsarraf, H. A., Aljazzaf, S., & Ashkanani, A. M. (2022). Do you see my effort? An investigation of the relationship be-tween e-government service quality and trust in government. Transforming Government: People, Process and Poli-cy, 17(1), 116-133.
Androniceanu, A. (2021). Transparency in public administration as a challenge for a good democratic govern-ance. Revista» Administratie si Management Public «(RAMP), (36), 149-164.
Chan, F. K., Thong, J. Y., Brown, S. A., & Venkatesh, V. (2021). Service design and citizen satisfaction with e‐government services: a multidimensional perspective. Public Administration Review, 81(5), 874-894.
Dam, S. M., & Dam, T. C. (2021). Relationships between service quality, brand image, customer satisfaction, and custom-er loyalty. The Journal of Asian Finance, Economics and Business, 8(3), 585-593.
Firman, F., Sahrul, S., & Ramadoan, S. (2023). Analysis of efforts in the development of local government: e-government and public service management. Jurnal Studi Ilmu Pemerintahan, 4(2), 25-36.
Hariguna, T., Ruangkanjanases, A., & Sarmini. (2021). Public behavior as an output of e-government service: the role of new technology integrated in e-government and antecedent of relationship quality. Sustainability, 13(13), 7464.
Hartanto, D., Dalle, J., Akrim, A., & Anisah, H. U. (2021). Perceived effectiveness of e-governance as an underlying mechanism between good governance and public trust: a case of Indonesia. Digital Policy, Regulation and Govern-ance, 23(6), 598-616.
Lee-Geiller, S., & Lee, T. D. (2019). Using government websites to enhance democratic E-governance: A conceptual mod-el for evaluation. Government Information Quarterly, 36(2), 208-225.
Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.
Li, Y., & Shang, H. (2023). How does e-government use affect citizens’ trust in government? Empirical evidence from China. Information & Management, 60(7), 103844.
Lindgren, I., Madsen, C. Ø., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government information quarterly, 36(3), 427-436.
Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual frame-work. Technological Forecasting and Social Change, 173, 121102.
Mansoor, M. (2021). Citizens' trust in government as a function of good governance and government agency's provision of quality information on social media during COVID-19. Government information quarterly, 38(4), 101597.
Maulana, R. Y. (2020). Collaborative governance in the implementation of e-government-based public services inclusion in Jambi Province, Indonesia. Journal of Governance, 5(1), 91-104.
Mustafa, D., Farida, U., & Yusriadi, Y. (2020). The effectiveness of public services through E-government in Makassar City. International Journal of Scientific & Technology Research, 9(1), 1176-1178.
Nawafleh, S. (2020). The implementation of e-government and the trust of citizens in public sector performance: the me-diating role of service quality. International Journal of Public Sector Performance Management, 6(1), 17-35.
Noori, M. (2022). The effect of e-service quality on user satisfaction and loyalty in accessing e-government infor-mation. International Journal of Data and Network Science, 6(3), 945-952.
Obaid, Q. M. S., & Ahmadb, M. F. (2022). The impact of service quality, system quality on citizen’s satisfaction with me-diating role of trust in E-Government. Central European Management Journal, 30(3), 223-233.
Qalati, S. A., Vela, E. G., Li, W., Dakhan, S. A., Hong Thuy, T. T., & Merani, S. H. (2021). Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and per-ceived risk in online shopping. Cogent Business & Management, 8(1), 1869363.
Rijal, S. (2023). The Importance of Community Involvement in Public Management Planning and Decision-Making Pro-cesses. Journal of Contemporary Administration and Management (ADMAN), 1(2), 84-92.
Santa, R., MacDonald, J. B., & Ferrer, M. (2019). The role of trust in e-Government effectiveness, operational effective-ness and user satisfaction: Lessons from Saudi Arabia in e-G2B. Government Information Quarterly, 36(1), 39-50.
Setiawan, E., & Septiani, S. (2018). Pengaruh E-Service Quality Dan E-Trust Terhadap Kepuasan Pelanggan Pengguna Moda Transportasi Grab di Tangerang Selatan. J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia), 2(1), 54-61.
Sofyani, H., Riyadh, H. A., & Fahlevi, H. (2020). Improving service quality, accountability and transparency of local gov-ernment: The intervening role of information technology governance. Cogent Business & Management, 7(1), 1735690.
Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government–A literature review. Government infor-mation quarterly, 36(2), 167-178.
Wulur, L. M., Militina, T., & Achmad, G. N. (2020). Effect of service quality and brand trust on customer satisfaction and customer loyalty Pertamina Hospital Balikpapan. International Journal of Economics, Business and Accounting Re-search (IJEBAR), 4(01).
Alblooshi, T., Azli, M., Hilmi, M. F., Abudaqa, A., & Ahmed, G. (2023). Examining the trends in citizen satisfaction to-wards e-government services in United Arab Emirates: a structural equation modelling approach. International Jour-nal of Services, Economics and Management, 14(1), 58-77.
Aljukhadar, M., Belisle, J. F., Dantas, D. C., Sénécal, S., & Titah, R. (2022). Measuring the service quality of governmen-tal sites: Development and validation of the e-Government service quality (EGSQUAL) scale. Electronic Commerce Research and Applications, 55, 101182.
Alkraiji, A., & Ameen, N. (2022). The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services. Information Technology & People, 35(4), 1239-1270.
Alsarraf, H. A., Aljazzaf, S., & Ashkanani, A. M. (2022). Do you see my effort? An investigation of the relationship be-tween e-government service quality and trust in government. Transforming Government: People, Process and Poli-cy, 17(1), 116-133.
Androniceanu, A. (2021). Transparency in public administration as a challenge for a good democratic govern-ance. Revista» Administratie si Management Public «(RAMP), (36), 149-164.
Chan, F. K., Thong, J. Y., Brown, S. A., & Venkatesh, V. (2021). Service design and citizen satisfaction with e‐government services: a multidimensional perspective. Public Administration Review, 81(5), 874-894.
Dam, S. M., & Dam, T. C. (2021). Relationships between service quality, brand image, customer satisfaction, and custom-er loyalty. The Journal of Asian Finance, Economics and Business, 8(3), 585-593.
Firman, F., Sahrul, S., & Ramadoan, S. (2023). Analysis of efforts in the development of local government: e-government and public service management. Jurnal Studi Ilmu Pemerintahan, 4(2), 25-36.
Hariguna, T., Ruangkanjanases, A., & Sarmini. (2021). Public behavior as an output of e-government service: the role of new technology integrated in e-government and antecedent of relationship quality. Sustainability, 13(13), 7464.
Hartanto, D., Dalle, J., Akrim, A., & Anisah, H. U. (2021). Perceived effectiveness of e-governance as an underlying mechanism between good governance and public trust: a case of Indonesia. Digital Policy, Regulation and Govern-ance, 23(6), 598-616.
Lee-Geiller, S., & Lee, T. D. (2019). Using government websites to enhance democratic E-governance: A conceptual mod-el for evaluation. Government Information Quarterly, 36(2), 208-225.
Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.
Li, Y., & Shang, H. (2023). How does e-government use affect citizens’ trust in government? Empirical evidence from China. Information & Management, 60(7), 103844.
Lindgren, I., Madsen, C. Ø., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government information quarterly, 36(3), 427-436.
Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual frame-work. Technological Forecasting and Social Change, 173, 121102.
Mansoor, M. (2021). Citizens' trust in government as a function of good governance and government agency's provision of quality information on social media during COVID-19. Government information quarterly, 38(4), 101597.
Maulana, R. Y. (2020). Collaborative governance in the implementation of e-government-based public services inclusion in Jambi Province, Indonesia. Journal of Governance, 5(1), 91-104.
Mustafa, D., Farida, U., & Yusriadi, Y. (2020). The effectiveness of public services through E-government in Makassar City. International Journal of Scientific & Technology Research, 9(1), 1176-1178.
Nawafleh, S. (2020). The implementation of e-government and the trust of citizens in public sector performance: the me-diating role of service quality. International Journal of Public Sector Performance Management, 6(1), 17-35.
Noori, M. (2022). The effect of e-service quality on user satisfaction and loyalty in accessing e-government infor-mation. International Journal of Data and Network Science, 6(3), 945-952.
Obaid, Q. M. S., & Ahmadb, M. F. (2022). The impact of service quality, system quality on citizen’s satisfaction with me-diating role of trust in E-Government. Central European Management Journal, 30(3), 223-233.
Qalati, S. A., Vela, E. G., Li, W., Dakhan, S. A., Hong Thuy, T. T., & Merani, S. H. (2021). Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and per-ceived risk in online shopping. Cogent Business & Management, 8(1), 1869363.
Rijal, S. (2023). The Importance of Community Involvement in Public Management Planning and Decision-Making Pro-cesses. Journal of Contemporary Administration and Management (ADMAN), 1(2), 84-92.
Santa, R., MacDonald, J. B., & Ferrer, M. (2019). The role of trust in e-Government effectiveness, operational effective-ness and user satisfaction: Lessons from Saudi Arabia in e-G2B. Government Information Quarterly, 36(1), 39-50.
Setiawan, E., & Septiani, S. (2018). Pengaruh E-Service Quality Dan E-Trust Terhadap Kepuasan Pelanggan Pengguna Moda Transportasi Grab di Tangerang Selatan. J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia), 2(1), 54-61.
Sofyani, H., Riyadh, H. A., & Fahlevi, H. (2020). Improving service quality, accountability and transparency of local gov-ernment: The intervening role of information technology governance. Cogent Business & Management, 7(1), 1735690.
Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government–A literature review. Government infor-mation quarterly, 36(2), 167-178.
Wulur, L. M., Militina, T., & Achmad, G. N. (2020). Effect of service quality and brand trust on customer satisfaction and customer loyalty Pertamina Hospital Balikpapan. International Journal of Economics, Business and Accounting Re-search (IJEBAR), 4(01).