Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable and measurement error. Journal of Marketing Research, 18(1), 39-50.
Forza, C., & Filippini, R. (1998). TQM impact on quality performance and customer satisfaction: a causal model. Interna-tional Journal of Production Economics, 55(1), 1–20.
Hair. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks: Sage. https://doi.org/10.1016/j.lrp.2013.01.002.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Date Analysis.(Prentice-Hall, Englewood Cliffs, NJ).
Hussaina, S., Alsmairatb, M., Noor, A., & Almrayatd, S. (2023). Assessing Quality Performance through Seven Total Quality Management Practices. Uncertain Supply Chain Management, 11(25) 41–52, doi: 10.5267/j.uscm.
Imai, M. (1986). Kaizen: The Key to Japan's Competitive Success. Random House, New York.
Iqbal, A., Latif, F., Marimon, F., Sahibzada, U., & Hussain, S. (2018). From knowledge management to organizational per-formance: modelling the mediating role of innovation and intellectual capital in higher education. Journal of Enter-prise Information Management, 32(1), 36-59.
Kalogiannidis, S. (2021). The Effects of Total Quality Management Practices and Marketing on Performance of SMEs. A Case of Selected Manufacturing Industries, Greece. Business Management and Strategy, 12(1), 48-62.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4),405–435.
Kim, D., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295–315.
Kulenović, M., Folta, M., & Veselinović, L. (2021). The Analysis of Total Quality Management Critical Success Fac-tors.Quality Innovation Prosperity/Kvalita Inovácia Prosperita, 25(1), 88-102.
Laurett, R., & Mendes, L. (2019). EFQM model’s application in the context of higher education: a systematic review of the literature and agenda for future research. International Journal of Quality and Reliability Management, 36(2), 257-285.
Liao, S., Chang, W., & Wu, C. (2010). Exploring TQM-Innovation relationship in continuing education: a system architec-ture and propositions. Total Quality Management, 21(11), 1121-1139.
Mbatha, A., & Garad, W. (2022). Investigating the readiness to implement total quality management in remote hospitals: A case study from Saint Helena Island. International Journal for Quality Research, 16(1).
Mehta, N., Verma, P., & Seth, N. (2014). Total quality management implementation in engineering education in India: an interpretive structural modelling approach. Total Quality Management and Business Excellence, 25(1-2), 124-40.
Miller, R. (1995). Applying quality practices to R&D. Research-Technology Management, 38(2), 47-54.
Morgan, M. (1993). Creating Workforce Innovation Turning Individual Creativity into Organizational Innovation. Busi-ness and Professional Publishing, Chatswood, NSW.
Nasution, F., & Absah, Y. (2022). TQM and Hospitals’ Performance: A Case in Indonesia. Asian Journal of Research in Business and Management, 4(1), 218-230.
Prajogo, D., & Sohal, A. (2003). The relationship between TQM practices, quality performance, and innovation perfor-mance: an empirical examination. International Journal of Quality & Reliability Management, 20(8), 901-918.
Psomas, E., & Antony, J. (2017). Total quality management elements and results in higher education institutions. Quality Assurance in Education, 25(2), 206-223.
Sadeh, E., & Garkaz, M. (2015). Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers. Total Quality Management & Business Excellence, 26(11-12), 1335-1356.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13-26.
Sahoo, S. (2019). Quality management, innovation capability and firm performance: Empirical insights from Indian man-ufacturing SMEs. The TQM Journal, 31(6), 1003-1027.
Sayeda, B., Rajendran, C., & Sai, P. (2010). An empirical study of total quality management in engineering educational institutions of India: perspective of management. Benchmarking: An International Journal, 17(5), 728-67.
Schmenner, R. W., & Swink, M. L. (1998). On theory in operations management. Journal of operations management, 17(1), 97-113.
Sciarelli, M., Gheith, M., & Tani, M. (2020). The relationship between soft and hard quality management practices, inno-vation and organizational performance in higher education. The TQM Journal, 32(6), 1349-1372, DOI 10.1108/TQM-01-0014.
Slater, S. F., & Narver, J. C. (1998). Customer‐led and market‐oriented: let's not confuse the two. Strategic management journal, 19(10), 1001-1006.
Tar, J., & Dick, G. (2016). Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26(3), 273-96.
Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Quality Assurance in Educa-tion, 15(1), 92-112.
Zeng, J., Zhang, W., Matsui, q., & Zhao, X. (2017). The impact of organizational context on hard and soft quality man-agement and innovation performance. International Journal of Production Economics, 185, 240-251.