How to cite this paper
Almahameed, M & Obidat, A. (2023). Exploring the critical success factors of s-commerce in social media platforms: The case of Jordan.International Journal of Data and Network Science, 7(1), 163-174.
Refrences
Abdelsalam, S., Salim, N., Alias, R., & Husain, O. (2020). Understanding online impulse buying behavior in social commerce: A systematic literature review. IEEE Access, 8, 89041-89058. https://doi.org/10.1109/ACCESS.2020.2993671
Agag, G., & El-Masry, A. A. (2016). Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust. Computers in Human Behavior, 60, 97-111. https://doi.org/10.1016/j.chb.2016.02.038
Aghakhani, N., Karimi, J., & Salehan, M. (2018). A unified model for the adoption of electronic word of mouth on social network sites: Facebook as the exemplar. International Journal of Electronic Commerce, 22(2), 202-231. https://doi.org/10.1080/10864415.2018.1441700
Ahearne, M., & Rapp, A. (2010). The role of technology at the interface between salespeople and consumers. Journal of Personal Selling & Sales Management, 30(2), 111-120. https://doi.org/10.2753/PSS0885-3134300202
Akman, I., & Mishra, A. (2017). Factors influencing consumer intention in social commerce adoption. Information Technology & People, 30(2), 356-370. https://doi.org/10.1108/ITP-01-2016-0006
Akram, U., Junaid, M., Zafar, A. U., Li, Z., & Fan, M. (2021). Online purchase intention in Chinese social commerce platforms: Being emotional or rational? Journal of Retailing and Consumer Services, 63, 102669. https://doi.org/10.1016/j.jretconser.2021.102669
Anaya-Sánchez, R., Castro-Bonaño, J. M., & González-Badía, E. (2020). Millennial consumer preferences in social commerce web design. Revista Brasileira de Gestão de Negócios, 22(1), 123-139. https://doi.org/10.7819/rbgn.v22i1.4038
Andriole, S. J. (2010). Business impact of Web 2.0 technologies. Communications of the ACM, 53(12), 67-79. https://doi.org/10.1145/1859204.1859225
Animesh, A., Pinsonneault, A., Yang, S.-B., & Oh, W. (2011). An odyssey into virtual worlds: Exploring the impacts of technological and spatial environments on intention to purchase virtual products. MIS Quarterly, 35(3), 789-810. https://doi.org/10.2307/23042809
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ, US: Prentice-Hall, Inc.
Bandura, A. (1999). Social cognitive theory: An agentic perspective. Asian Journal of Social Psychology, 2(1), 21-41. https://doi.org/10.1111/1467-839X.00024
Barakat, K. A., Dabbous, A., & Sayegh, M. M. (2021). Social commerce and the hedonic utilitarian nexus: An empirical analysis. Journal of Electronic Commerce in Organizations (JECO), 19(3), 28-48. https://doi.org/10.4018/JECO.2021070103
Baubonienė, Ž., & Gulevičiūtė, G. (2015). E-commerce factors influencing consumers ‘online shopping decision. Social Technologies, 5(1), 62-73. https://doi.org/10.13165/ST-15-5-1-06
Benson, V., Ezingeard, J.-N., & Hand, C. (2019). An empirical study of purchase behaviour on social platforms. Information Technology & People, 32(4), 876-896. https://doi.org/10.1108/ITP-08-2017-0267
Bianchi, C., Andrews, L., Wiese, M., & Fazal-E-Hasan, S. (2017). Consumer intentions to engage in s-commerce: A cross-national study. Journal of Marketing Management, 33(5-6), 464-494. https://doi.org/10.1080/0267257X.2017.1319406
Bürklin, N., Henninger, C. E., & Boardman, R. (2019). The historical development of social commerce. In R. Boardman, M. Blazquez, C. E. Henninger, & D. Ryding (Eds.), Social Commerce: Consumer Behaviour in Online Environments (pp. 1-16). Cham: Springer. https://doi.org/10.1007/978-3-030-03617-1_1
Busalim, A. H., & Hussin, A. R. C. (2016). Understanding social commerce: A systematic literature review and directions for further research. International Journal of Information Management, 36(6, Part A), 1075-1088. https://doi.org/10.1016/j.ijinfomgt.2016.06.005
Cangur, S., & Ercan, I. (2015). Comparison of model fit indices used in structural equation modeling under multivariate normality. Journal of Modern Applied Statistical Methods, 14(1), 14. https://doi.org/10.22237/jmasm/1430453580
Caruana, A., & Ewing, M. T. (2010). How corporate reputation, quality, and value influence online loyalty. Journal of Business Research, 63(9), 1103-1110. https://doi.org/10.1016/j.jbusres.2009.04.030
Chen, J., & Shen, X.-L. (2015). Consumers' decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55-64. https://doi.org/10.1016/j.dss.2015.07.012
Chen, X., Liu, Z., Wei, S., & Liu, Y. (2021). Understanding the role of affordances in promoting social commerce engagement. International Journal of Electronic Commerce, 25(3), 287-312. https://doi.org/10.1080/10864415.2021.1943170
Cheng, X., Gu, Y., Hua, Y., & Luo, X. (2021). The paradox of word-of-mouth in social commerce: Exploring the juxtaposed impacts of source credibility and information quality on SWOM spreading. Information & Management, 58(7), 103505. https://doi.org/10.1016/j.im.2021.103505
Cheng, X., Gu, Y., & Shen, J. (2019). An integrated view of particularized trust in social commerce: An empirical investigation. International Journal of Information Management, 45, 1-12. https://doi.org/10.1016/j.ijinfomgt.2018.10.014
Cheung, M. Y., Luo, C., Sia, C. L., & Chen, H. (2009). Credibility of electronic word-of-mouth: Informational and normative determinants of on-line consumer recommendations. International Journal of Electronic Commerce, 13(4), 9-38. https://doi.org/10.2753/JEC1086-4415130402
Chow, W. S., & Shi, S. (2014). Understanding consumer trust in social commerce websites. In Proceedings of PACIS 2014 Proceedings.
Christa, U., & Kristinae, V. (2021). The effect of product innovation on business performance during COVID 19 pandemic. Uncertain Supply Chain Management, 9(1), 151-158. https://doi.org/10.5267/j.uscm.2020.10.006
Chu, S.-C., & Choi, S. M. (2011). Electronic word-of-mouth in social networking sites: A cross-cultural study of the United States and China. Journal of Global Marketing, 24(3), 263-281. https://doi.org/10.1080/08911762.2011.592461
Compeau, D., Higgins, C. A., & Huff, S. (1999). Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS Quarterly, 23(2), 145-158. https://doi.org/10.2307/249749
Coulter, K. S., & Roggeveen, A. (2012). “Like it or not”. Consumer responses to word‐of‐mouth communication in on‐line social networks. Management Research Review, 35(9), 878-899. https://doi.org/10.1108/01409171211256587
Dabbous, A., Aoun Barakat, K., & Merhej Sayegh, M. (2020). Social commerce success: Antecedents of purchase intention and the mediating role of trust. Journal of Internet Commerce, 19(3), 262-297. https://doi.org/10.1080/15332861.2020.1756190
Danniswara, R., Sandhyaduhita, P., & Munajat, Q. (2020). The impact of EWOM referral, celebrity endorsement, and information quality on purchase decision: A case of Instagram. In M. Khosrow-Pour (Ed.), Global branding: Breakthroughs in research and practice (pp. 882-905): IGI Global. https://doi.org/10.4018/978-1-5225-9282-2.ch042
Daowd, A., Hasan, R., Eldabi, T., Rafi-ul-Shan, P. M., Cao, D., & Kasemsarn, N. (2021). Factors affecting eWOM credibility, information adoption and purchase intention on Generation Y: A case from Thailand. Journal of Enterprise Information Management, 34(3), 838-859. https://doi.org/10.1108/JEIM-04-2019-0118
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., . . . Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Dwivedi, Y. K., Ismagilova, E., Sarker, P., Jeyaraj, A., Jadil, Y., & Hughes, L. (2021). A meta-analytic structural equation model for understanding social commerce adoption. Information Systems Frontiers: A Journal of Research and Innovation, 1-17. https://doi.org/10.1007/s10796-021-10172-2
Esmaeili, L., & Hashemi G, S. A. (2019). A systematic review on social commerce. Journal of Strategic Marketing, 27(4), 317-355. https://doi.org/10.1080/0965254X.2017.1408672
Fang, Y.-H., & Li, C.-Y. (2020). Leveraging sociability for trust building on social commerce sites. Electronic Commerce Research and Applications, 40, 100907. https://doi.org/10.1016/j.elerap.2019.100907
Friedrich, T., Overhage, S., & Schlauderer, S. (2016). The more the better? Exploring the relationship between social commerce feature intensity, social factors, and consumers' buying behavior. Paper presented at the Thirty Seventh International Conference on Information Systems, Dublin.
Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet Research, 27(4), 772-785. https://doi.org/10.1108/IntR-06-2016-0164
Giao, H., Vuong, B., & Quan, T. (2020). The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam. Uncertain Supply Chain Management, 8(2), 351-370. https://doi.org/10.5267/j.uscm.2019.11.004
Gibreel, O., AlOtaibi, D. A., & Altmann, J. (2018). Social commerce development in emerging markets. Electronic Commerce Research and Applications, 27, 152-162. https://doi.org/10.1016/j.elerap.2017.12.008
Goodrich, K., & de Mooij, M. (2014). How ‘social’ are social media? A cross-cultural comparison of online and offline purchase decision influences. Journal of Marketing Communications, 20(1-2), 103-116. https://doi.org/10.1080/13527266.2013.797773
Goraya, M. A. S., Jing, Z., Shareef, M. A., Imran, M., Malik, A., & Akram, M. S. (2021). An investigation of the drivers of social commerce and e-word-of-mouth intentions: Elucidating the role of social commerce in E-business. Electronic Markets, 31(1), 181-195. https://doi.org/10.1007/s12525-019-00347-w
Goyal, S., Hu, C., Chauhan, S., Gupta, P., Bhardwaj, A. K., & Mahindroo, A. (2021). Social commerce: A bibliometric analysis and future research directions. Journal of Global Information Management (JGIM), 29(6), 1-33. https://doi.org/10.4018/JGIM.293291
Guesalaga, R. (2016). The use of social media in sales: Individual and organizational antecedents, and the role of customer engagement in social media. Industrial Marketing Management, 54, 71-79. https://doi.org/10.1016/j.indmarman.2015.12.002
Hair, J., Black, W., Babin, B., & Anderson, R. (2009). Multivariate Data Analysis (7th ed.): Pearson.
Hajli, N. (2015). Social commerce constructs and consumer's intention to buy. International Journal of Information Management, 35(2), 183-191. https://doi.org/10.1016/j.ijinfomgt.2014.12.005
Hajli, N., Sims, J., Zadeh, A. H., & Richard, M.-O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, 133-141. https://doi.org/10.1016/j.jbusres.2016.10.004
Han, H., Xu, H., & Chen, H. (2018). Social commerce: A systematic review and data synthesis. Electronic Commerce Research and Applications, 30, 38-50. https://doi.org/10.1016/j.elerap.2018.05.005
Handarkho, Y. D. (2020). The intentions to use social commerce from social, technology, and personal trait perspectives: analysis of direct, indirect, and moderating effects. Journal of Research in Interactive Marketing, 14(3), 305-336. https://doi.org/10.1108/JRIM-10-2018-0137
Harrigan, P., Evers, U., Miles, M. P., & Daly, T. (2018). Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent. Journal of Business Research, 88, 388-396. https://doi.org/10.1016/j.jbusres.2017.11.046
Hassan, M., Iqbal, Z., & Khanum, B. (2018). The role of trust and social presence in social commerce purchase intention. Pakistan Journal of Commerce and Social Sciences (PJCSS), 12(1), 111-135.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38-52. https://doi.org/10.1002/dir.10073
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8
Holmes, J. G. (2002). Interpersonal Expectations as the Building Blocks of Social Cognition: An Interdependence Theory Perspective. Personal Relationships, 9(1), 1-26. https://doi.org/10.1111/1475-6811.00001
Hsiao, M.-H. (2021). Influence of interpersonal competence on behavioral intention in social commerce through customer-perceived value. Journal of Marketing Analytics, 9(1), 44-55. https://doi.org/10.1057/s41270-020-00093-5
Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246-259. https://doi.org/10.1016/j.elerap.2012.12.003
Huang, Z., & Benyoucef, M. (2017). The effects of social commerce design on consumer purchase decision-making: An empirical study. Electronic Commerce Research and Applications, 25, 40-58. https://doi.org/10.1016/j.elerap.2017.08.003
Hwang, Y., & Lee, K. C. (2012). Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust. Information & Management, 49(3), 171-176. https://doi.org/10.1016/j.im.2012.02.003
Internet World Stats. (2021). MIDDLE EAST. Retrieved from https://www.internetworldstats.com/middle.htm
Kaushal, L. A., & Prashar, A. (2022). Determinants of service consumer’s attitudes and behavioural intentions towards sharing economy for sustainable consumption: An emerging market perspective. Journal of Global Information Technology Management, 25(2), 137-158. https://doi.org/10.1080/1097198X.2022.2062993
Kerpedzhiev, G. D., König, U. M., Röglinger, M., & Rosemann, M. (2021). An exploration into future business process management capabilities in view of digitalization. Business & Information Systems Engineering, 63(2), 83-96. https://doi.org/10.1007/s12599-020-00637-0
Ko, H.-C. (2020). Beyond browsing: Motivations for experiential browsing and goal-directed shopping intentions on social commerce websites. Journal of Internet Commerce, 19(2), 212-240. https://doi.org/10.1080/15332861.2020.1747219
Lal, P. (2017). Analyzing determinants influencing an individual׳s intention to use social commerce website. Future Business Journal, 3(1), 70-85. https://doi.org/10.1016/j.fbj.2017.02.001
Lee, D., Kim, H. S., & Kim, J. K. (2012). The role of self-construal in consumers’ electronic word of mouth (eWOM) in social networking sites: A social cognitive approach. Computers in Human Behavior, 28(3), 1054-1062. https://doi.org/10.1016/j.chb.2012.01.009
Li, C.-Y. (2019). How social commerce constructs influence customers' social shopping intention? An empirical study of a social commerce website. Technological Forecasting and Social Change, 144, 282-294. https://doi.org/10.1016/j.techfore.2017.11.026
Liang, T.-P., & Turban, E. (2011). Introduction to the special issue social commerce: A research framework for social commerce. International Journal of Electronic Commerce, 16(2), 5-14. https://doi.org/10.2753/JEC1086-4415160201
Lin, X., Wang, X., & Hajli, N. (2019). Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23(3), 328-363. https://doi.org/10.1080/10864415.2019.1619907
Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce. Asia Pacific Journal of Marketing and Logistics, 31(2), 378-397. https://doi.org/10.1108/APJML-05-2018-0170
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for consumer evaluation of web sites. International Journal of Electronic Commerce, 11(3), 51-87. https://doi.org/10.2753/JEC1086-4415110302
Longstreet, P., Brooks, S., Featherman, M., & Loiacono, E. (2021). Evaluating website quality: which decision criteria do consumers use to evaluate website quality? Information Technology & People, 35(4), 1271-1297. https://doi.org/10.1108/ITP-05-2020-0328
Luszczynska, A., & Schwarzer, R. (2020). Changing behavior using social cognitive theory. In M. S. Hagger, L. D. Cameron, K. Hamilton, N. Hankonen, & T. Lintunen (Eds.), The handbook of behavior change (pp. 32-45): Cambridge University Press. https://doi.org/10.1017/9781108677318.003
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734. https://doi.org/10.5465/amr.1995.9508080335
Mou, J., & Benyoucef, M. (2021). Consumer behavior in social commerce: Results from a meta-analysis. Technological Forecasting and Social Change, 167, 120734. https://doi.org/10.1016/j.techfore.2021.120734
Nadeem, W., Khani, A. H., Schultz, C. D., Adam, N. A., Attar, R. W., & Hajli, N. (2020). How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust. Journal of Retailing and Consumer Services, 55, 102136. https://doi.org/10.1016/j.jretconser.2020.102136
Ng, C. S.-P. (2013). Intention to purchase on social commerce websites across cultures: A cross-regional study. Information & Management, 50(8), 609-620. https://doi.org/10.1016/j.im.2013.08.002
Nina, S., Sangwook, P., & Hyunjung, K. (2021). Consumer satisfaction-based social commerce service quality management. Business Research Quarterly, 24(1), 34-52. https://doi.org/10.1177%2F2340944420916098
Noori, A. S., Hashim, K. F., & Yusof, S. A. M. (2016). The conceptual relation of electronic word-of-mouth, commitment and trust in influencing continuous usage of social commerce. International Review of Management and Marketing, 6(7), 226-230.
Oh, L.-B., & Zhang, Y. (2010). Understanding Chinese users’ preference for domestic over foreign internet services. Journal of International Consumer Marketing, 22(3), 227-243. https://doi.org/10.1080/08961531003751017
Olson, M. H., Favero, D., & Hergenhahn, B. H. (2014). An introduction to theories of personality (9th ed.). Pearson.
Osatuyi, B., & Turel, O. (2019). Social motivation for the use of social technologies. Internet Research, 29(1), 24-45. https://doi.org/10.1108/IntR-09-2017-0338
Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research, 15(1), 37-59. https://doi.org/10.1287/isre.1040.0015
Phan, Q. P. T., Pham, N. T., & Nguyen, L. H. L. (2020). How to drive brand engagement and eWOM intention in social commerce: A competitive strategy for the emerging market. Journal of Competitiveness, 12(3), 136-155. https://doi.org/10.7441/joc.2020.03.08
Pihlaja, J., Saarijärvi, H., Spence, M. T., & Yrjölä, M. (2017). From electronic WOM to social eWOM: Bridging the trust deficit. Journal of Marketing Theory and Practice, 25(4), 340-356. https://doi.org/10.1080/10696679.2017.1345593
Polites, G. L., Roberts, N., & Thatcher, J. (2012). Conceptualizing models using multidimensional constructs: a review and guidelines for their use. European Journal of Information Systems, 21(1), 22-48. https://doi.org/10.1057/ejis.2011.10
Qu, M., Kim, J., & Choi, S. (2017). The effects of multidimensional customer trust on purchase and eWOM intentions in social commerce based on WeChat in China. Asia Pacific Journal of Information Systems, 27(2), 77-98. https://doi.org/10.14329/apjis.2017.27.2.77
Rao, K. S., & Rao, B. (2019). Examining eWOM credibility-consumer purchase intention relationship in Facebook: A mediation analysis. Indian Journal of Marketing, 49(8), 7-22. http://dx.doi.org/10.17010/ijom%2F2019%2Fv49%2Fi8%2F146169
Rashid, R. M., Rashid, Q. u. A., & Pitafi, A. H. (2020). Examining the role of social factors and mooring effects as moderators on consumers’ shopping intentions in social commerce environments. SAGE Open, 10(3), 1-17. https://doi.org/10.1177%2F2158244020952073
Rouibah, K., Al-Qirim, N., Hwang, Y., & Pouri, S. G. (2021). The determinants of eWoM in social commerce: The role of perceived value, perceived enjoyment, trust, risks, and satisfaction. Journal of Global Information Management (JGIM), 29(3), 75-102. https://doi.org/10.4018/JGIM.2021050104
Salameh, A. (2020). Measuring the perceived e-retailing websites innovativeness and their effects on supply chain performance. Uncertain Supply Chain Management, 8(4), 761-772. http://dx.doi.org/10.5267/j.uscm.2020.7.003
Salisbury, W. D., Pearson, R. A., Pearson, A. W., & Miller, D. W. (2001). Perceived security and World Wide Web purchase intention. Industrial Management & Data Systems, 101(4), 165-177. https://doi.org/10.1108/02635570110390071
Schunk, D. H. (2012). Social cognitive theory. In K. Harris, S. Graham, T. Urdan, C. McCormick, G. Sinatra, & J. Sweller (Eds.), APA educational psychology handbook, Vol 1: Theories, constructs, and critical issues (pp. 101-123). Washington, DC, US: American Psychological Association. https://psycnet.apa.org/doi/10.1037/13273-005
Shankar, A., Jebarajakirthy, C., & Ashaduzzaman, M. (2020). How do electronic word of mouth practices contribute to mobile banking adoption? Journal of Retailing and Consumer Services, 52, 101920. https://doi.org/10.1016/j.jretconser.2019.101920
Shin, D.-H. (2013). User experience in social commerce: in friends we trust. Behaviour & Information Technology, 32(1), 52-67. https://doi.org/10.1080/0144929X.2012.692167
Sohn, J. W., & Kim, J. K. (2020). Factors that influence purchase intentions in social commerce. Technology in Society, 63, 101365. https://doi.org/10.1016/j.techsoc.2020.101365
Sorooshian, S., Salimi, M., Salehi, M., Nia, N. B., & Asfaranjan, Y. S. (2013). Customer experience about service quality in online environment: A case of Iran. Procedia - Social and Behavioral Sciences, 93, 1681-1695. https://doi.org/10.1016/j.sbspro.2013.10.101
Statista. (2022). Global digital population as of April 2022. Retrieved from https://www.statista.com/statistics/617136/digital-population-worldwide/
Szymkowiak, A., Gaczek, P., & Padma, P. (2021). Impulse buying in hospitality: The role of content posted by social media influencers. Journal of Vacation Marketing, 27(4), 385-399. https://doi.org/10.1177%2F13567667211003216
Um, N.-H. (2019). Antecedents and consequences of consumers' attitude toward social commerce sites. Journal of Promotion Management, 25(4), 500-519. https://doi.org/10.1080/10496491.2018.1448324
Van Dijck, J., & Poell, T. (2013). Understanding social media logic. Media and communication, 1(1), 2-14. https://doi.org/10.12924/mac2013.01010002
Wang, C., & Zhang, P. (2012). The evolution of social commerce: The people, management, technology, and information dimensions. Communications of the association for information systems, 31(1), 105-127. https://doi.org/10.17705/1CAIS.03105
Wang, Y., & Yu, C. (2017). Social interaction-based consumer decision-making model in social commerce: The role of word of mouth and observational learning. International Journal of Information Management, 37(3), 179-189. https://doi.org/10.1016/j.ijinfomgt.2015.11.005
Wismantoro, Y., Himawan, H., & Widiyatmoko, K. (2020). The effect of IS SERVQUAL and user information satisfaction (UIS) adoption on user satisfaction. Uncertain Supply Chain Management, 8(3), 495-504. https://doi.org/10.5267/j.uscm.2020.4.003
Wu, C.-H., Juan, P.-L., & Liu, Y.-H. (2018). Impact of eWoM on consumers’ purchasing intention in social commerce. In N. Y. Yen & J. C. Hung (Eds.), Frontier Computing. FC 2016. Lecture Notes in Electrical Engineering (Vol. 422, pp. 947-955). Singapore: Springer. https://doi.org/10.1007/978-981-10-3187-8_92
Wu, Y.-L., & Li, E. Y. (2018). Marketing mix, customer value, and customer loyalty in social commerce. Internet Research, 28(1), 74-104. https://doi.org/10.1108/IntR-08-2016-0250
Xiang, L., Zheng, X., Lee, M. K. O., & Zhao, D. (2016). Exploring consumers’ impulse buying behavior on social commerce platform: The role of parasocial interaction. International Journal of Information Management, 36(3), 333-347. https://doi.org/10.1016/j.ijinfomgt.2015.11.002
Xu-Priour, D.-L., Truong, Y., & Klink, R. R. (2014). The effects of collectivism and polychronic time orientation on online social interaction and shopping behavior: A comparative study between China and France. Technological Forecasting and Social Change, 88, 265-275. https://doi.org/10.1016/j.techfore.2014.07.010
Yahia, I. B., Al-Neama, N., & Kerbache, L. (2018). Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage. Journal of Retailing and Consumer Services, 41, 11-19. https://doi.org/10.1016/j.jretconser.2017.10.021
Yang, K., & Forney, J. C. (2013). THE moderating role of consumer technology anxiety in mobile shopping adoption: Differential effects of facilitating conditions and social influences. Journal of Electronic Commerce Research, 14(4), 334.
Yang, X. (2019). How perceived social distance and trust influence reciprocity expectations and eWOM sharing intention in social commerce. Industrial Management & Data Systems, 119(4), 867-880. https://doi.org/10.1108/IMDS-04-2018-0139
Yeon, J., Park, I., & Lee, D. (2019). What creates trust and who gets loyalty in social commerce? Journal of Retailing and Consumer Services, 50, 138-144. https://doi.org/10.1016/j.jretconser.2019.05.009
Ying, Z., Jianqiu, Z., Akram, U., & Rasool, H. (2021). TAM model evidence for online social commerce purchase intention. Information Resources Management Journal (IRMJ), 34(1), 86-108. https://doi.org/10.4018/IRMJ.2021010105
Yusuf, A. S., Che Hussin, A. R., & Busalim, A. H. (2018). Influence of e-WOM engagement on consumer purchase intention in social commerce. Journal of Services Marketing, 32(4), 493-504. https://doi.org/10.1108/JSM-01-2017-0031
Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014). What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information & Management, 51(8), 1017-1030. https://doi.org/10.1016/j.im.2014.07.005
Zhang, K., & Benyoucef, M. (2016). Consumer behavior in social commerce: A literature review. Decision Support Systems, 86, 95-108. https://doi.org/10.1016/j.dss.2016.04.001
Zheng, X., Hall, R. J., & Schyns, B. (2019). Investigating follower felt trust from a social cognitive perspective. European Journal of Work and Organizational Psychology, 28(6), 873-885. https://doi.org/10.1080/1359432X.2019.1678588
Agag, G., & El-Masry, A. A. (2016). Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust. Computers in Human Behavior, 60, 97-111. https://doi.org/10.1016/j.chb.2016.02.038
Aghakhani, N., Karimi, J., & Salehan, M. (2018). A unified model for the adoption of electronic word of mouth on social network sites: Facebook as the exemplar. International Journal of Electronic Commerce, 22(2), 202-231. https://doi.org/10.1080/10864415.2018.1441700
Ahearne, M., & Rapp, A. (2010). The role of technology at the interface between salespeople and consumers. Journal of Personal Selling & Sales Management, 30(2), 111-120. https://doi.org/10.2753/PSS0885-3134300202
Akman, I., & Mishra, A. (2017). Factors influencing consumer intention in social commerce adoption. Information Technology & People, 30(2), 356-370. https://doi.org/10.1108/ITP-01-2016-0006
Akram, U., Junaid, M., Zafar, A. U., Li, Z., & Fan, M. (2021). Online purchase intention in Chinese social commerce platforms: Being emotional or rational? Journal of Retailing and Consumer Services, 63, 102669. https://doi.org/10.1016/j.jretconser.2021.102669
Anaya-Sánchez, R., Castro-Bonaño, J. M., & González-Badía, E. (2020). Millennial consumer preferences in social commerce web design. Revista Brasileira de Gestão de Negócios, 22(1), 123-139. https://doi.org/10.7819/rbgn.v22i1.4038
Andriole, S. J. (2010). Business impact of Web 2.0 technologies. Communications of the ACM, 53(12), 67-79. https://doi.org/10.1145/1859204.1859225
Animesh, A., Pinsonneault, A., Yang, S.-B., & Oh, W. (2011). An odyssey into virtual worlds: Exploring the impacts of technological and spatial environments on intention to purchase virtual products. MIS Quarterly, 35(3), 789-810. https://doi.org/10.2307/23042809
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ, US: Prentice-Hall, Inc.
Bandura, A. (1999). Social cognitive theory: An agentic perspective. Asian Journal of Social Psychology, 2(1), 21-41. https://doi.org/10.1111/1467-839X.00024
Barakat, K. A., Dabbous, A., & Sayegh, M. M. (2021). Social commerce and the hedonic utilitarian nexus: An empirical analysis. Journal of Electronic Commerce in Organizations (JECO), 19(3), 28-48. https://doi.org/10.4018/JECO.2021070103
Baubonienė, Ž., & Gulevičiūtė, G. (2015). E-commerce factors influencing consumers ‘online shopping decision. Social Technologies, 5(1), 62-73. https://doi.org/10.13165/ST-15-5-1-06
Benson, V., Ezingeard, J.-N., & Hand, C. (2019). An empirical study of purchase behaviour on social platforms. Information Technology & People, 32(4), 876-896. https://doi.org/10.1108/ITP-08-2017-0267
Bianchi, C., Andrews, L., Wiese, M., & Fazal-E-Hasan, S. (2017). Consumer intentions to engage in s-commerce: A cross-national study. Journal of Marketing Management, 33(5-6), 464-494. https://doi.org/10.1080/0267257X.2017.1319406
Bürklin, N., Henninger, C. E., & Boardman, R. (2019). The historical development of social commerce. In R. Boardman, M. Blazquez, C. E. Henninger, & D. Ryding (Eds.), Social Commerce: Consumer Behaviour in Online Environments (pp. 1-16). Cham: Springer. https://doi.org/10.1007/978-3-030-03617-1_1
Busalim, A. H., & Hussin, A. R. C. (2016). Understanding social commerce: A systematic literature review and directions for further research. International Journal of Information Management, 36(6, Part A), 1075-1088. https://doi.org/10.1016/j.ijinfomgt.2016.06.005
Cangur, S., & Ercan, I. (2015). Comparison of model fit indices used in structural equation modeling under multivariate normality. Journal of Modern Applied Statistical Methods, 14(1), 14. https://doi.org/10.22237/jmasm/1430453580
Caruana, A., & Ewing, M. T. (2010). How corporate reputation, quality, and value influence online loyalty. Journal of Business Research, 63(9), 1103-1110. https://doi.org/10.1016/j.jbusres.2009.04.030
Chen, J., & Shen, X.-L. (2015). Consumers' decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55-64. https://doi.org/10.1016/j.dss.2015.07.012
Chen, X., Liu, Z., Wei, S., & Liu, Y. (2021). Understanding the role of affordances in promoting social commerce engagement. International Journal of Electronic Commerce, 25(3), 287-312. https://doi.org/10.1080/10864415.2021.1943170
Cheng, X., Gu, Y., Hua, Y., & Luo, X. (2021). The paradox of word-of-mouth in social commerce: Exploring the juxtaposed impacts of source credibility and information quality on SWOM spreading. Information & Management, 58(7), 103505. https://doi.org/10.1016/j.im.2021.103505
Cheng, X., Gu, Y., & Shen, J. (2019). An integrated view of particularized trust in social commerce: An empirical investigation. International Journal of Information Management, 45, 1-12. https://doi.org/10.1016/j.ijinfomgt.2018.10.014
Cheung, M. Y., Luo, C., Sia, C. L., & Chen, H. (2009). Credibility of electronic word-of-mouth: Informational and normative determinants of on-line consumer recommendations. International Journal of Electronic Commerce, 13(4), 9-38. https://doi.org/10.2753/JEC1086-4415130402
Chow, W. S., & Shi, S. (2014). Understanding consumer trust in social commerce websites. In Proceedings of PACIS 2014 Proceedings.
Christa, U., & Kristinae, V. (2021). The effect of product innovation on business performance during COVID 19 pandemic. Uncertain Supply Chain Management, 9(1), 151-158. https://doi.org/10.5267/j.uscm.2020.10.006
Chu, S.-C., & Choi, S. M. (2011). Electronic word-of-mouth in social networking sites: A cross-cultural study of the United States and China. Journal of Global Marketing, 24(3), 263-281. https://doi.org/10.1080/08911762.2011.592461
Compeau, D., Higgins, C. A., & Huff, S. (1999). Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS Quarterly, 23(2), 145-158. https://doi.org/10.2307/249749
Coulter, K. S., & Roggeveen, A. (2012). “Like it or not”. Consumer responses to word‐of‐mouth communication in on‐line social networks. Management Research Review, 35(9), 878-899. https://doi.org/10.1108/01409171211256587
Dabbous, A., Aoun Barakat, K., & Merhej Sayegh, M. (2020). Social commerce success: Antecedents of purchase intention and the mediating role of trust. Journal of Internet Commerce, 19(3), 262-297. https://doi.org/10.1080/15332861.2020.1756190
Danniswara, R., Sandhyaduhita, P., & Munajat, Q. (2020). The impact of EWOM referral, celebrity endorsement, and information quality on purchase decision: A case of Instagram. In M. Khosrow-Pour (Ed.), Global branding: Breakthroughs in research and practice (pp. 882-905): IGI Global. https://doi.org/10.4018/978-1-5225-9282-2.ch042
Daowd, A., Hasan, R., Eldabi, T., Rafi-ul-Shan, P. M., Cao, D., & Kasemsarn, N. (2021). Factors affecting eWOM credibility, information adoption and purchase intention on Generation Y: A case from Thailand. Journal of Enterprise Information Management, 34(3), 838-859. https://doi.org/10.1108/JEIM-04-2019-0118
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., . . . Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Dwivedi, Y. K., Ismagilova, E., Sarker, P., Jeyaraj, A., Jadil, Y., & Hughes, L. (2021). A meta-analytic structural equation model for understanding social commerce adoption. Information Systems Frontiers: A Journal of Research and Innovation, 1-17. https://doi.org/10.1007/s10796-021-10172-2
Esmaeili, L., & Hashemi G, S. A. (2019). A systematic review on social commerce. Journal of Strategic Marketing, 27(4), 317-355. https://doi.org/10.1080/0965254X.2017.1408672
Fang, Y.-H., & Li, C.-Y. (2020). Leveraging sociability for trust building on social commerce sites. Electronic Commerce Research and Applications, 40, 100907. https://doi.org/10.1016/j.elerap.2019.100907
Friedrich, T., Overhage, S., & Schlauderer, S. (2016). The more the better? Exploring the relationship between social commerce feature intensity, social factors, and consumers' buying behavior. Paper presented at the Thirty Seventh International Conference on Information Systems, Dublin.
Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet Research, 27(4), 772-785. https://doi.org/10.1108/IntR-06-2016-0164
Giao, H., Vuong, B., & Quan, T. (2020). The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam. Uncertain Supply Chain Management, 8(2), 351-370. https://doi.org/10.5267/j.uscm.2019.11.004
Gibreel, O., AlOtaibi, D. A., & Altmann, J. (2018). Social commerce development in emerging markets. Electronic Commerce Research and Applications, 27, 152-162. https://doi.org/10.1016/j.elerap.2017.12.008
Goodrich, K., & de Mooij, M. (2014). How ‘social’ are social media? A cross-cultural comparison of online and offline purchase decision influences. Journal of Marketing Communications, 20(1-2), 103-116. https://doi.org/10.1080/13527266.2013.797773
Goraya, M. A. S., Jing, Z., Shareef, M. A., Imran, M., Malik, A., & Akram, M. S. (2021). An investigation of the drivers of social commerce and e-word-of-mouth intentions: Elucidating the role of social commerce in E-business. Electronic Markets, 31(1), 181-195. https://doi.org/10.1007/s12525-019-00347-w
Goyal, S., Hu, C., Chauhan, S., Gupta, P., Bhardwaj, A. K., & Mahindroo, A. (2021). Social commerce: A bibliometric analysis and future research directions. Journal of Global Information Management (JGIM), 29(6), 1-33. https://doi.org/10.4018/JGIM.293291
Guesalaga, R. (2016). The use of social media in sales: Individual and organizational antecedents, and the role of customer engagement in social media. Industrial Marketing Management, 54, 71-79. https://doi.org/10.1016/j.indmarman.2015.12.002
Hair, J., Black, W., Babin, B., & Anderson, R. (2009). Multivariate Data Analysis (7th ed.): Pearson.
Hajli, N. (2015). Social commerce constructs and consumer's intention to buy. International Journal of Information Management, 35(2), 183-191. https://doi.org/10.1016/j.ijinfomgt.2014.12.005
Hajli, N., Sims, J., Zadeh, A. H., & Richard, M.-O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, 133-141. https://doi.org/10.1016/j.jbusres.2016.10.004
Han, H., Xu, H., & Chen, H. (2018). Social commerce: A systematic review and data synthesis. Electronic Commerce Research and Applications, 30, 38-50. https://doi.org/10.1016/j.elerap.2018.05.005
Handarkho, Y. D. (2020). The intentions to use social commerce from social, technology, and personal trait perspectives: analysis of direct, indirect, and moderating effects. Journal of Research in Interactive Marketing, 14(3), 305-336. https://doi.org/10.1108/JRIM-10-2018-0137
Harrigan, P., Evers, U., Miles, M. P., & Daly, T. (2018). Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent. Journal of Business Research, 88, 388-396. https://doi.org/10.1016/j.jbusres.2017.11.046
Hassan, M., Iqbal, Z., & Khanum, B. (2018). The role of trust and social presence in social commerce purchase intention. Pakistan Journal of Commerce and Social Sciences (PJCSS), 12(1), 111-135.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38-52. https://doi.org/10.1002/dir.10073
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8
Holmes, J. G. (2002). Interpersonal Expectations as the Building Blocks of Social Cognition: An Interdependence Theory Perspective. Personal Relationships, 9(1), 1-26. https://doi.org/10.1111/1475-6811.00001
Hsiao, M.-H. (2021). Influence of interpersonal competence on behavioral intention in social commerce through customer-perceived value. Journal of Marketing Analytics, 9(1), 44-55. https://doi.org/10.1057/s41270-020-00093-5
Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246-259. https://doi.org/10.1016/j.elerap.2012.12.003
Huang, Z., & Benyoucef, M. (2017). The effects of social commerce design on consumer purchase decision-making: An empirical study. Electronic Commerce Research and Applications, 25, 40-58. https://doi.org/10.1016/j.elerap.2017.08.003
Hwang, Y., & Lee, K. C. (2012). Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust. Information & Management, 49(3), 171-176. https://doi.org/10.1016/j.im.2012.02.003
Internet World Stats. (2021). MIDDLE EAST. Retrieved from https://www.internetworldstats.com/middle.htm
Kaushal, L. A., & Prashar, A. (2022). Determinants of service consumer’s attitudes and behavioural intentions towards sharing economy for sustainable consumption: An emerging market perspective. Journal of Global Information Technology Management, 25(2), 137-158. https://doi.org/10.1080/1097198X.2022.2062993
Kerpedzhiev, G. D., König, U. M., Röglinger, M., & Rosemann, M. (2021). An exploration into future business process management capabilities in view of digitalization. Business & Information Systems Engineering, 63(2), 83-96. https://doi.org/10.1007/s12599-020-00637-0
Ko, H.-C. (2020). Beyond browsing: Motivations for experiential browsing and goal-directed shopping intentions on social commerce websites. Journal of Internet Commerce, 19(2), 212-240. https://doi.org/10.1080/15332861.2020.1747219
Lal, P. (2017). Analyzing determinants influencing an individual׳s intention to use social commerce website. Future Business Journal, 3(1), 70-85. https://doi.org/10.1016/j.fbj.2017.02.001
Lee, D., Kim, H. S., & Kim, J. K. (2012). The role of self-construal in consumers’ electronic word of mouth (eWOM) in social networking sites: A social cognitive approach. Computers in Human Behavior, 28(3), 1054-1062. https://doi.org/10.1016/j.chb.2012.01.009
Li, C.-Y. (2019). How social commerce constructs influence customers' social shopping intention? An empirical study of a social commerce website. Technological Forecasting and Social Change, 144, 282-294. https://doi.org/10.1016/j.techfore.2017.11.026
Liang, T.-P., & Turban, E. (2011). Introduction to the special issue social commerce: A research framework for social commerce. International Journal of Electronic Commerce, 16(2), 5-14. https://doi.org/10.2753/JEC1086-4415160201
Lin, X., Wang, X., & Hajli, N. (2019). Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23(3), 328-363. https://doi.org/10.1080/10864415.2019.1619907
Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce. Asia Pacific Journal of Marketing and Logistics, 31(2), 378-397. https://doi.org/10.1108/APJML-05-2018-0170
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for consumer evaluation of web sites. International Journal of Electronic Commerce, 11(3), 51-87. https://doi.org/10.2753/JEC1086-4415110302
Longstreet, P., Brooks, S., Featherman, M., & Loiacono, E. (2021). Evaluating website quality: which decision criteria do consumers use to evaluate website quality? Information Technology & People, 35(4), 1271-1297. https://doi.org/10.1108/ITP-05-2020-0328
Luszczynska, A., & Schwarzer, R. (2020). Changing behavior using social cognitive theory. In M. S. Hagger, L. D. Cameron, K. Hamilton, N. Hankonen, & T. Lintunen (Eds.), The handbook of behavior change (pp. 32-45): Cambridge University Press. https://doi.org/10.1017/9781108677318.003
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734. https://doi.org/10.5465/amr.1995.9508080335
Mou, J., & Benyoucef, M. (2021). Consumer behavior in social commerce: Results from a meta-analysis. Technological Forecasting and Social Change, 167, 120734. https://doi.org/10.1016/j.techfore.2021.120734
Nadeem, W., Khani, A. H., Schultz, C. D., Adam, N. A., Attar, R. W., & Hajli, N. (2020). How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust. Journal of Retailing and Consumer Services, 55, 102136. https://doi.org/10.1016/j.jretconser.2020.102136
Ng, C. S.-P. (2013). Intention to purchase on social commerce websites across cultures: A cross-regional study. Information & Management, 50(8), 609-620. https://doi.org/10.1016/j.im.2013.08.002
Nina, S., Sangwook, P., & Hyunjung, K. (2021). Consumer satisfaction-based social commerce service quality management. Business Research Quarterly, 24(1), 34-52. https://doi.org/10.1177%2F2340944420916098
Noori, A. S., Hashim, K. F., & Yusof, S. A. M. (2016). The conceptual relation of electronic word-of-mouth, commitment and trust in influencing continuous usage of social commerce. International Review of Management and Marketing, 6(7), 226-230.
Oh, L.-B., & Zhang, Y. (2010). Understanding Chinese users’ preference for domestic over foreign internet services. Journal of International Consumer Marketing, 22(3), 227-243. https://doi.org/10.1080/08961531003751017
Olson, M. H., Favero, D., & Hergenhahn, B. H. (2014). An introduction to theories of personality (9th ed.). Pearson.
Osatuyi, B., & Turel, O. (2019). Social motivation for the use of social technologies. Internet Research, 29(1), 24-45. https://doi.org/10.1108/IntR-09-2017-0338
Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research, 15(1), 37-59. https://doi.org/10.1287/isre.1040.0015
Phan, Q. P. T., Pham, N. T., & Nguyen, L. H. L. (2020). How to drive brand engagement and eWOM intention in social commerce: A competitive strategy for the emerging market. Journal of Competitiveness, 12(3), 136-155. https://doi.org/10.7441/joc.2020.03.08
Pihlaja, J., Saarijärvi, H., Spence, M. T., & Yrjölä, M. (2017). From electronic WOM to social eWOM: Bridging the trust deficit. Journal of Marketing Theory and Practice, 25(4), 340-356. https://doi.org/10.1080/10696679.2017.1345593
Polites, G. L., Roberts, N., & Thatcher, J. (2012). Conceptualizing models using multidimensional constructs: a review and guidelines for their use. European Journal of Information Systems, 21(1), 22-48. https://doi.org/10.1057/ejis.2011.10
Qu, M., Kim, J., & Choi, S. (2017). The effects of multidimensional customer trust on purchase and eWOM intentions in social commerce based on WeChat in China. Asia Pacific Journal of Information Systems, 27(2), 77-98. https://doi.org/10.14329/apjis.2017.27.2.77
Rao, K. S., & Rao, B. (2019). Examining eWOM credibility-consumer purchase intention relationship in Facebook: A mediation analysis. Indian Journal of Marketing, 49(8), 7-22. http://dx.doi.org/10.17010/ijom%2F2019%2Fv49%2Fi8%2F146169
Rashid, R. M., Rashid, Q. u. A., & Pitafi, A. H. (2020). Examining the role of social factors and mooring effects as moderators on consumers’ shopping intentions in social commerce environments. SAGE Open, 10(3), 1-17. https://doi.org/10.1177%2F2158244020952073
Rouibah, K., Al-Qirim, N., Hwang, Y., & Pouri, S. G. (2021). The determinants of eWoM in social commerce: The role of perceived value, perceived enjoyment, trust, risks, and satisfaction. Journal of Global Information Management (JGIM), 29(3), 75-102. https://doi.org/10.4018/JGIM.2021050104
Salameh, A. (2020). Measuring the perceived e-retailing websites innovativeness and their effects on supply chain performance. Uncertain Supply Chain Management, 8(4), 761-772. http://dx.doi.org/10.5267/j.uscm.2020.7.003
Salisbury, W. D., Pearson, R. A., Pearson, A. W., & Miller, D. W. (2001). Perceived security and World Wide Web purchase intention. Industrial Management & Data Systems, 101(4), 165-177. https://doi.org/10.1108/02635570110390071
Schunk, D. H. (2012). Social cognitive theory. In K. Harris, S. Graham, T. Urdan, C. McCormick, G. Sinatra, & J. Sweller (Eds.), APA educational psychology handbook, Vol 1: Theories, constructs, and critical issues (pp. 101-123). Washington, DC, US: American Psychological Association. https://psycnet.apa.org/doi/10.1037/13273-005
Shankar, A., Jebarajakirthy, C., & Ashaduzzaman, M. (2020). How do electronic word of mouth practices contribute to mobile banking adoption? Journal of Retailing and Consumer Services, 52, 101920. https://doi.org/10.1016/j.jretconser.2019.101920
Shin, D.-H. (2013). User experience in social commerce: in friends we trust. Behaviour & Information Technology, 32(1), 52-67. https://doi.org/10.1080/0144929X.2012.692167
Sohn, J. W., & Kim, J. K. (2020). Factors that influence purchase intentions in social commerce. Technology in Society, 63, 101365. https://doi.org/10.1016/j.techsoc.2020.101365
Sorooshian, S., Salimi, M., Salehi, M., Nia, N. B., & Asfaranjan, Y. S. (2013). Customer experience about service quality in online environment: A case of Iran. Procedia - Social and Behavioral Sciences, 93, 1681-1695. https://doi.org/10.1016/j.sbspro.2013.10.101
Statista. (2022). Global digital population as of April 2022. Retrieved from https://www.statista.com/statistics/617136/digital-population-worldwide/
Szymkowiak, A., Gaczek, P., & Padma, P. (2021). Impulse buying in hospitality: The role of content posted by social media influencers. Journal of Vacation Marketing, 27(4), 385-399. https://doi.org/10.1177%2F13567667211003216
Um, N.-H. (2019). Antecedents and consequences of consumers' attitude toward social commerce sites. Journal of Promotion Management, 25(4), 500-519. https://doi.org/10.1080/10496491.2018.1448324
Van Dijck, J., & Poell, T. (2013). Understanding social media logic. Media and communication, 1(1), 2-14. https://doi.org/10.12924/mac2013.01010002
Wang, C., & Zhang, P. (2012). The evolution of social commerce: The people, management, technology, and information dimensions. Communications of the association for information systems, 31(1), 105-127. https://doi.org/10.17705/1CAIS.03105
Wang, Y., & Yu, C. (2017). Social interaction-based consumer decision-making model in social commerce: The role of word of mouth and observational learning. International Journal of Information Management, 37(3), 179-189. https://doi.org/10.1016/j.ijinfomgt.2015.11.005
Wismantoro, Y., Himawan, H., & Widiyatmoko, K. (2020). The effect of IS SERVQUAL and user information satisfaction (UIS) adoption on user satisfaction. Uncertain Supply Chain Management, 8(3), 495-504. https://doi.org/10.5267/j.uscm.2020.4.003
Wu, C.-H., Juan, P.-L., & Liu, Y.-H. (2018). Impact of eWoM on consumers’ purchasing intention in social commerce. In N. Y. Yen & J. C. Hung (Eds.), Frontier Computing. FC 2016. Lecture Notes in Electrical Engineering (Vol. 422, pp. 947-955). Singapore: Springer. https://doi.org/10.1007/978-981-10-3187-8_92
Wu, Y.-L., & Li, E. Y. (2018). Marketing mix, customer value, and customer loyalty in social commerce. Internet Research, 28(1), 74-104. https://doi.org/10.1108/IntR-08-2016-0250
Xiang, L., Zheng, X., Lee, M. K. O., & Zhao, D. (2016). Exploring consumers’ impulse buying behavior on social commerce platform: The role of parasocial interaction. International Journal of Information Management, 36(3), 333-347. https://doi.org/10.1016/j.ijinfomgt.2015.11.002
Xu-Priour, D.-L., Truong, Y., & Klink, R. R. (2014). The effects of collectivism and polychronic time orientation on online social interaction and shopping behavior: A comparative study between China and France. Technological Forecasting and Social Change, 88, 265-275. https://doi.org/10.1016/j.techfore.2014.07.010
Yahia, I. B., Al-Neama, N., & Kerbache, L. (2018). Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage. Journal of Retailing and Consumer Services, 41, 11-19. https://doi.org/10.1016/j.jretconser.2017.10.021
Yang, K., & Forney, J. C. (2013). THE moderating role of consumer technology anxiety in mobile shopping adoption: Differential effects of facilitating conditions and social influences. Journal of Electronic Commerce Research, 14(4), 334.
Yang, X. (2019). How perceived social distance and trust influence reciprocity expectations and eWOM sharing intention in social commerce. Industrial Management & Data Systems, 119(4), 867-880. https://doi.org/10.1108/IMDS-04-2018-0139
Yeon, J., Park, I., & Lee, D. (2019). What creates trust and who gets loyalty in social commerce? Journal of Retailing and Consumer Services, 50, 138-144. https://doi.org/10.1016/j.jretconser.2019.05.009
Ying, Z., Jianqiu, Z., Akram, U., & Rasool, H. (2021). TAM model evidence for online social commerce purchase intention. Information Resources Management Journal (IRMJ), 34(1), 86-108. https://doi.org/10.4018/IRMJ.2021010105
Yusuf, A. S., Che Hussin, A. R., & Busalim, A. H. (2018). Influence of e-WOM engagement on consumer purchase intention in social commerce. Journal of Services Marketing, 32(4), 493-504. https://doi.org/10.1108/JSM-01-2017-0031
Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014). What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information & Management, 51(8), 1017-1030. https://doi.org/10.1016/j.im.2014.07.005
Zhang, K., & Benyoucef, M. (2016). Consumer behavior in social commerce: A literature review. Decision Support Systems, 86, 95-108. https://doi.org/10.1016/j.dss.2016.04.001
Zheng, X., Hall, R. J., & Schyns, B. (2019). Investigating follower felt trust from a social cognitive perspective. European Journal of Work and Organizational Psychology, 28(6), 873-885. https://doi.org/10.1080/1359432X.2019.1678588