How to cite this paper
Ipang, I., Suroso, S & Novitasari, D. (2021). A study on the relationship of e-marketing, e-CRM, and e-loyalty: Evidence from Indonesia.International Journal of Data and Network Science, 5(2), 115-120.
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Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
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Hamid, N. R., Cheng, A. Y., & Akhir, R. M. (2011). Dimensions of E-CRM: an empirical study on hotels’ web sites. Journal of Southeast Asian Research, 2011, c1-15.
Hur, Y., Ko, Y. J., & Valacich, J. (2011). A structural model of the relationships between sport website quality, e-satisfaction, and e-loyalty. Journal of Sport Management, 25(5), 458–473.
Jih, W.-J., & Lee, S.-F. (2012). Effects of e-CRM value perceptions on website loyalty: an empirical investigation from customer perspective. In Transformations in E-Business Technologies and Commerce: Emerging Impacts (pp. 79–92). IGI Global.
Kotler, P., & Lee, N. (2008). Social marketing: Influencing behaviors for good. Sage.
Prasetya, F., & So, I. (2014). Pengaruh E-Marketing dan E-CRM terhadap E-Loyalty Website Usaha Komunikasi Pemasaran. Binus Business Review, 5(1), 8–17.
Salehi, M., Mirzaei, H., Aghaei, M., & Abyari, M. (2012). Dissimilarity of E-marketing VS traditional marketing. International Journal of Academic Research in Business and Social Sciences, 2(1), 510.
Sasono, I., & Usino, W. (2018). Prototipe Sales Force Automation (SFA) untuk E-CRM di Industri Manufacturing dengan Pendekatan Metodologi Lean Six Sigma. Insan Pembangunan Sistem Informasi Dan Komputer (IPSIKOM), 4(1), 1–12. http://ojs.ipem.ecampus.id/ojs_ipem/index.php/stmik-ipem/article/viewFile/61/60
Selim, H. M. (2012). Content evaluation criteria for general websites: Analysis and comparison. International Journal of Online Marketing (IJOM), 2(3), 21–38.
Sugiyono. (2013). Metode Penelitian Pendidikan Pendekatan Kuantitaif, Kualitatif, dan R&D. In Metode Penelitian Pendidikan Pendekatan Kuantitaif, Kualitatif, dan R&D. https://doi.org/10.1007/s13398-014-0173-7.2
Turban, E., King, D., Lee, J., & Viehland, D. (2002). Electronic commerce: A managerial perspective 2002. Prentice Hall: ISBN 0, 13(975285), 4.
Chin, W. (1998). The Partial Least Squares Approach to Structural Equation Modeling (E. Modern Methods for Business Research, In: G. A. Marcoulides (ed.)). Lawrence Erlbaum Associates Publisher.
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
Ghane, S., Fathian, M., & Gholamian, M. R. (2011). Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking. Journal of Theoretical and Applied Information Technology, 33(1), 1–6.
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS) (4th ed.). Badan Penerbit Universitas Diponegoro.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Pearson Prentice Hall.
Hamid, N. R., Cheng, A. Y., & Akhir, R. M. (2011). Dimensions of E-CRM: an empirical study on hotels’ web sites. Journal of Southeast Asian Research, 2011, c1-15.
Hur, Y., Ko, Y. J., & Valacich, J. (2011). A structural model of the relationships between sport website quality, e-satisfaction, and e-loyalty. Journal of Sport Management, 25(5), 458–473.
Jih, W.-J., & Lee, S.-F. (2012). Effects of e-CRM value perceptions on website loyalty: an empirical investigation from customer perspective. In Transformations in E-Business Technologies and Commerce: Emerging Impacts (pp. 79–92). IGI Global.
Kotler, P., & Lee, N. (2008). Social marketing: Influencing behaviors for good. Sage.
Prasetya, F., & So, I. (2014). Pengaruh E-Marketing dan E-CRM terhadap E-Loyalty Website Usaha Komunikasi Pemasaran. Binus Business Review, 5(1), 8–17.
Salehi, M., Mirzaei, H., Aghaei, M., & Abyari, M. (2012). Dissimilarity of E-marketing VS traditional marketing. International Journal of Academic Research in Business and Social Sciences, 2(1), 510.
Sasono, I., & Usino, W. (2018). Prototipe Sales Force Automation (SFA) untuk E-CRM di Industri Manufacturing dengan Pendekatan Metodologi Lean Six Sigma. Insan Pembangunan Sistem Informasi Dan Komputer (IPSIKOM), 4(1), 1–12. http://ojs.ipem.ecampus.id/ojs_ipem/index.php/stmik-ipem/article/viewFile/61/60
Selim, H. M. (2012). Content evaluation criteria for general websites: Analysis and comparison. International Journal of Online Marketing (IJOM), 2(3), 21–38.
Sugiyono. (2013). Metode Penelitian Pendidikan Pendekatan Kuantitaif, Kualitatif, dan R&D. In Metode Penelitian Pendidikan Pendekatan Kuantitaif, Kualitatif, dan R&D. https://doi.org/10.1007/s13398-014-0173-7.2
Turban, E., King, D., Lee, J., & Viehland, D. (2002). Electronic commerce: A managerial perspective 2002. Prentice Hall: ISBN 0, 13(975285), 4.