How to cite this paper
Thi, K., Huy, T., Van, C & Tuan, P. (2020). The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam.International Journal of Data and Network Science, 4(2), 179-186.
Refrences
Aliman, N. K., Hashim, S. M., Wahid, S. D. M., & Harudin, S. (2014). Tourist expectation, perceived quality and destination image: Effects on perceived value and satisfaction of tourists visiting langkawi Island, Malaysia. Asian Journal of Business and Management, 2(3).
Armario, E. (2008). Tourist satisfaction: an analysis of its antecedents. Universidad, Sociedady Mer-cados Globales, 3(6),7¬3-82
Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the
analysis of covariance structures, Psychological Bulletin, 88(3), 588.
Buttle, F. (1996). SERVQUAL: review, critique, research agenda. European Journal of Marketing, 30(1), 8¬33
Castro, J. C, Quisimalin, M., de Pablos, C., Gancino, V. & Jerez, J. (2017). Tourism marketing: Meas-uring tourist satisfaction. Journal of Service Science and Management, 10, 2809-308
Cronin, J., & Taylor, S. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55¬68
Conlon, D. E. & Murray, N.M. (1996). Customer perceptions of corporate responses to product com-plaints: the role of explanations. Academy of Management Journal, 39(4), 1040-1056.
Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism indus-try. Managing Service Quality: An International Journal, 13(5), 412¬422
Echtner, C. M., & EchtnerBrent Ritchie, J.R. (2003), The meaning and measurement of destination image, The Journal of Tourism Studies, 14(1), 39-51
Flavian, C., Martinez, E., & Polo, Y. (2001). Loyalty to grocery stores in the Spanish market of the 1990s. Journal of Retailing and Consumer Services, 8, 85-93.
Finn, D., & Lamb, C. (1991), An evaluation of the SERVQUAL scales in a retailing setting. Advances in Consumer Research, 18, 483¬90
Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36¬44.
Gržinić, D. (2007). Concepts of service quality measurement in hotel industry. Concepts of Service Quality Measurement in Hotel Industry, 1, 81-98.
San Martín, H., & Del Bosque, I. A. R. (2008). Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation. Tourism management, 29(2), 263-277.
Hui, T. K, Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism Management, 28, 965–975
Kettinger, W. J., Lee, C. C., & Lee, S. (1995), Global measures of information service quality: a cross‐national study. Decision sciences, 26(5), 569-588.
Lewis, R. C & Bernard H. B. (1983). “The marketing aspects of service quality” in Emerging Perspec-tive on Service Marketing, L. Berry, G. Shostack, and G. Upah, eds., Chicago: American Market-ing, 99 – 107.
Mcquilken, L., Breth R., & Shaw, R. N. (2000). Consumer expectation and satisfaction levels: An evaluation of tourism in the Otway Region. Proceedings by Bowater School of Management and Marketing. Deakin University, ANZMC.
Osti, L., Disegna, M., & Brida, J. G. (2012). Repeat visits and intentions to revisit a sporting event and its nearby destinations. Journal of Vacation Marketing, 18(1), 61-75.
Parasuraman, A., Zeithaml, V.A., & Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(Fall), 41–50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12¬37.
Prebensen, N. K. (2006). Segmenting the group tourist heading for warmer weather: A Norwegian ex-ample. Journal of Travel & Tourism Marketing, 19(4), 27-40.
Hudson, S., Hudson, P., & Miller, G. A. (2004). The measurement of service quality in the tour operat-ing sector: a methodological comparison. Journal of travel Research, 42(3), 305-312.
Sukiman, M. F., Omar, S. I., Muhibudin, M., Yussof, I., & Mohamed, B. (2013). Tourist satisfaction as the key to destination survival in Pahang. Procedia - Social and Behavioral Sciences, 91, 78-87
Pawitra, T. A., & Tan, K. C. (2003). Tourist satisfaction in Singapore–a perspective from Indonesian tourists. Managing Service Quality: An International Journal, 13(5), 399¬-411.
Tribe, J., & Snaith, T. (1998), From SERVQUAL to HOLSAT: Holiday satisfaction in Varadero, Cu-ba. Tourism Management, 19, 25–34.
Wojnarowska, H. (2005). Determinants of customer loyalty (Vol. 677, p. 86). Scientific Papers. Cra-cow University of Economics, 90.
Woodside, A. G., Frey, L. L., & Daly, R. T. (1989), Linking service quality, customer satisfaction and behavioral intention, Journal of Health Care Marketing, 9(4), 5–17.
Armario, E. (2008). Tourist satisfaction: an analysis of its antecedents. Universidad, Sociedady Mer-cados Globales, 3(6),7¬3-82
Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the
analysis of covariance structures, Psychological Bulletin, 88(3), 588.
Buttle, F. (1996). SERVQUAL: review, critique, research agenda. European Journal of Marketing, 30(1), 8¬33
Castro, J. C, Quisimalin, M., de Pablos, C., Gancino, V. & Jerez, J. (2017). Tourism marketing: Meas-uring tourist satisfaction. Journal of Service Science and Management, 10, 2809-308
Cronin, J., & Taylor, S. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55¬68
Conlon, D. E. & Murray, N.M. (1996). Customer perceptions of corporate responses to product com-plaints: the role of explanations. Academy of Management Journal, 39(4), 1040-1056.
Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism indus-try. Managing Service Quality: An International Journal, 13(5), 412¬422
Echtner, C. M., & EchtnerBrent Ritchie, J.R. (2003), The meaning and measurement of destination image, The Journal of Tourism Studies, 14(1), 39-51
Flavian, C., Martinez, E., & Polo, Y. (2001). Loyalty to grocery stores in the Spanish market of the 1990s. Journal of Retailing and Consumer Services, 8, 85-93.
Finn, D., & Lamb, C. (1991), An evaluation of the SERVQUAL scales in a retailing setting. Advances in Consumer Research, 18, 483¬90
Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36¬44.
Gržinić, D. (2007). Concepts of service quality measurement in hotel industry. Concepts of Service Quality Measurement in Hotel Industry, 1, 81-98.
San Martín, H., & Del Bosque, I. A. R. (2008). Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation. Tourism management, 29(2), 263-277.
Hui, T. K, Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism Management, 28, 965–975
Kettinger, W. J., Lee, C. C., & Lee, S. (1995), Global measures of information service quality: a cross‐national study. Decision sciences, 26(5), 569-588.
Lewis, R. C & Bernard H. B. (1983). “The marketing aspects of service quality” in Emerging Perspec-tive on Service Marketing, L. Berry, G. Shostack, and G. Upah, eds., Chicago: American Market-ing, 99 – 107.
Mcquilken, L., Breth R., & Shaw, R. N. (2000). Consumer expectation and satisfaction levels: An evaluation of tourism in the Otway Region. Proceedings by Bowater School of Management and Marketing. Deakin University, ANZMC.
Osti, L., Disegna, M., & Brida, J. G. (2012). Repeat visits and intentions to revisit a sporting event and its nearby destinations. Journal of Vacation Marketing, 18(1), 61-75.
Parasuraman, A., Zeithaml, V.A., & Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(Fall), 41–50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12¬37.
Prebensen, N. K. (2006). Segmenting the group tourist heading for warmer weather: A Norwegian ex-ample. Journal of Travel & Tourism Marketing, 19(4), 27-40.
Hudson, S., Hudson, P., & Miller, G. A. (2004). The measurement of service quality in the tour operat-ing sector: a methodological comparison. Journal of travel Research, 42(3), 305-312.
Sukiman, M. F., Omar, S. I., Muhibudin, M., Yussof, I., & Mohamed, B. (2013). Tourist satisfaction as the key to destination survival in Pahang. Procedia - Social and Behavioral Sciences, 91, 78-87
Pawitra, T. A., & Tan, K. C. (2003). Tourist satisfaction in Singapore–a perspective from Indonesian tourists. Managing Service Quality: An International Journal, 13(5), 399¬-411.
Tribe, J., & Snaith, T. (1998), From SERVQUAL to HOLSAT: Holiday satisfaction in Varadero, Cu-ba. Tourism Management, 19, 25–34.
Wojnarowska, H. (2005). Determinants of customer loyalty (Vol. 677, p. 86). Scientific Papers. Cra-cow University of Economics, 90.
Woodside, A. G., Frey, L. L., & Daly, R. T. (1989), Linking service quality, customer satisfaction and behavioral intention, Journal of Health Care Marketing, 9(4), 5–17.