How to cite this paper
Fraihat, B., Abozraiq, A., Ababneh, A., Khraiwish, A., Almasarweh, M & AlGhasawneh, Y. (2023). The effect of customer relationship management (CRM) on business profitability in Jordanian logistics industries: The mediating role of customer satisfaction.Decision Science Letters , 12(4), 783-794.
Refrences
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Al-Ghussain, L., Ahmad, A. D., Abubaker, A. M., Mohamed, M. A., Hassan, M. A., & Akafuah, N. K. (2022). Optimal sizing of country-scale renewable energy systems towards green transportation sector in developing countries. Case Studies in Thermal Engineering, 39, 102442.
Alkhawaldeh, B. Y. S., Al-Zeaud, H. A., & Almarshad, M. N. (2022). Energy Consumption as a Measure of Energy Efficiency and Emissions in the MENA Countries: Evidence from GMM-Based Quantile Regression Approach. International Journal of Energy Economics and Policy, 12(5), 352-360.
Alkhawaldeh, B. Y., & Mahmood, S. (2021). The Effect of Government Support for Fuel and Wheat on Economic Growth in Jordan: An Application of Dynamic Autoregressive-Distributed Lag.
Alkhawaldeh, B. Y., Mahmood, S., & Jakada, A. H. (2020). An empirical assessment of the effect of taxes and interest rate on economic growth in Jordan: an application of dynamic autoregressive-distributed lag. Research in World Economy. 11(3), 1-7.
Alkhawaldeh, B., Y., Alhawamdeh H., Al-Afeef M., A., M., Al-Smadi, A., W., Almarshad, M., Fraihat, B., A., M., Soumadi, M., M., Nawasra, M., & Alaa A., A., (2023). The effect of financial technology on financial performance in Jordanian SMEs: The Role of Financial Satisfaction. Uncertain Supply Chain Management, 11(3), 1-12.
Al-Momani, A. M., & Al-Khaldi, T. M. (2021). The Impact of Customer Relationship Management on Customer Satisfaction: Evidence from Jordanian Banking Sector. Journal of Asian Finance, Economics, and Business, 8(3), 211-219.
Aloqool, A., Alharafsheh, M., Abdellatif, H., Alghasawneh, L., & Al-Gasawneh, J. (2022). The mediating role of customer relationship management between e-supply chain management and competitive advantage. International Journal of Data and Network Science, 6(1), 263-272.
Al-Waely, D., Al Hawamdeh, H., & Al-Taee 3rd, H. (2021). Designing an Investment Portfolio for Innovative Solutions to Control the Crisis Market during the Covid-19 Pandemic. Indian Journal of Economics and Business, 20(2).
Al-Waely, D., Fraihat, B. A. M., Al Hawamdeh, H., Al-Taee, H., & Al-Kadhimi, A. M. M. N. (2021). Competitive Intelligence Dimensions as a Tool for Reducing the Business Environment Gaps: An Empirical Study on the Travel Agencies in Jordan. Journal of Hunan University Natural Sciences, 48(11).
Bocken, N. M., Harsch, A., & Weissbrod, I. (2022). Circular business models for the fastmoving consumer goods industry: Desirability, feasibility, and viability. Sustainable Production and Consumption, 30, 799-814.
Borisavljević, K., & Radosavljević, G. (2021). Application of logistics model in analysing relationship marketing in travel agencies. Zbornik radova Ekonomskog fakulteta u Rijeci: časopis za ekonomsku teoriju i praksu, 39(1), 87-112.
Bozionelos, N., & Simmering, M. J. (2022). Methodological threat or myth? Evaluating the current state of evidence on common method variance in human resource management research. Human Resource Management Journal, 32(1), 194-215.
Chatterjee, S., Ghatak, A., Nikte, R., Gupta, S., & Kumar, A. (2022). Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach. Journal of Enterprise Information Management, 36(1), 22-44.
Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2023). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 1-39.
Choudhury, A. P., Kundu, A., Sarkar, D. N., & Bhattacharya, A. (2023). Practitioners’ perspectives on the marketing strategies in Indian banking sector: A framework for strategy formulation. Journal of Financial Services Marketing, 28(1), 146-177.
crminfoline.com. (2023). Bell Canada's Phenomenal Success with CRM. Retrieved from http://www.crminfoline.com, on May 12, 2023.
Das, K., Mungra, Y., Sharma, A., & Kumar, S. (2022). Past, present and future of research in relationship marketing-a machine learning perspective. Marketing Intelligence & Planning, 40(6), 693-709.
Del Vecchio, P., Mele, G., Siachou, E., & Schito, G. (2022). A structured literature review on Big Data for customer relationship management (CRM): toward a future agenda in international marketing. International Marketing Review, 39(5), 1069-1092.
Dixit, S. (2022). Artifical Intelligence and CRM: A Case of Telecom Industry. In Adoption and Implementation of AI in Customer Relationship Management (pp. 92-114). IGI Global.
Eckert, C., Neunsinger, C., & Osterrieder, K. (2022). Managing customer satisfaction: digital applications for insurance companies. The Geneva Papers on Risk and Insurance-Issues and Practice, 47(3), 569-602.
Elgarhy, S. D., & Mohamed, L. M. (2022). The influences of services marketing mix (7ps) on loyalty, intentions, and profitability in the Egyptian travel agencies: The mediating role of customer satisfaction. Journal of Quality Assurance in Hospitality & Tourism, 1-24.
Fiiwe, J. L., Egele, A. E., Ozo, J. U., & Obasiabara, B. O. (2023). Customer Relationship Management and Customers Repeat Purchase Behavior in Nigeria. Scholars Journal of Economics, Business and Management, 1, 19-28.
Fraihat, B. A. M. A., & Samadi, B. (2017). The effect of KM capabilities on the Performance of Jordanian Public Listed Companies. International Journal of Business and Social Research, 7(11), 9-20.
Fraihat, B. A. M., & Al-Afeef, M. A. M. (2022). The Moderating Effect of Financial Technology (Fintech) Innovation between Knowledge Management Infrastrastructure and Institutions Performance. World Wide Journal of Multidisciplinary Research and Development, 8(1), 91-95.
Fraihat, B. A. M., Abozraiq, A. M., Alkasawneh, M. W. A., Alghasawneh, Y. S. S., Almasarweh, M. S., & Alaa, A. A. (2023). The Impact of Total Quality Management (TQM) in the Performance of Information Technology Startup’s at King Hussein Business Park. International Journal of Professional Business Review, 8(5), 70.
Fraihat, B. A. M., adnan Bataineh, K., Mustafa, S. M. B., Abu-Alhija, S. M. M., Alsakarneh, A., & Al-Smadi, A. W. ISSN 2063-5346 INFLUENCE HIGH PERFORMANCE WORK SYSTEM ON EMPLOYEE CREATIVITY: THE MEDIATING ROLE KNOWLEDGE SHARING.
Fraihat, B. A. M., Alhawamdeh, H., Younis, B., Alkhawaldeh, A. M. A., & Al Shaban, A. (2023). The Effect of Organizational Structure on Employee Creativity: The Moderating Role of Communication Flow: A Survey Study.
Gilboa, S., Seger-Guttmann, T., & Mimran, O. (2019). The unique role of relationship marketing in small businesses’ customer experience. Journal of Retailing and Consumer Services, 51, 152-164.
Gounaris, S., Dimitriadis, S., & Stathakopoulos, V. (2010). An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24(2), 142-156.
Guerola-Navarro, V., Oltra-Badenes, R., Gil-Gomez, H., & Gil-Gomez, J. A. (2021). Research model for measuring the impact of customer relationship management (CRM) on performance indicators. Economic research-ekonomska istraživanja, 34(1), 2669-2691.
Guo, H., Sun, J., Zhang, Y., & Cao, J. (2021). Exploring the effect of customer relationship management on customer satisfaction: Evidence from the Chinese automobile industry. Journal of Retailing and Consumer Services, 58, 102336.
Gupta, R., & Sethi, D. (2020). Impact of customer relationship management on financial performance: A study of Indian automobile industry. IIM Kozhikode Society & Management Review, 9(2), 184-194.
Hamed, M. M. (2019). Logistics performance and freight sector in Jordan. European Journal of Scientific Research, 152(4), 516-527.
Han, H., & Hyun, S. S. (2018). The effects of airline CRM on customer satisfaction and loyalty. Journal of Air Transport Management, 71, 136-147.
Han, S., Jung, T., & Han, H. (2021). The mediating effect of customer satisfaction on the relationship between customer relationship management and customer loyalty in the retail industry in South Korea. Journal of Retailing and Consumer Services, 58, 102349.
Hanaysha, J. R., Al-Shaikh, M. E., & Kumar, P. (2022). An Examination of Customer Relationship Management and Business Sustainability in Small and Medium Enterprises. International Journal of Customer Relationship Marketing and Management (IJCRMM), 13(1), 1-20.
Haniyi, A. K. A., Alwag, A. A., Alhawamdeh, H., & Alzoub, N. A. (2020). ENTREPRENEURSHIP AND ITS IMPACT ON PERFORMANCE. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(3), 149-156.
Hayati, S., Suroso, A., Suliyanto, S., & Kaukab, M. (2020). Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty. Management Science Letters, 10(11), 2561-2570.
Herman, L. E., Sulhaini, S., & Farida, N. (2021). Electronic customer relationship management and company performance: Exploring the product innovativeness development. Journal of Relationship Marketing, 20(1), 1-19.
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Alkhawaldeh, B. Y. S., Al-Zeaud, H. A., & Almarshad, M. N. (2022). Energy Consumption as a Measure of Energy Efficiency and Emissions in the MENA Countries: Evidence from GMM-Based Quantile Regression Approach. International Journal of Energy Economics and Policy, 12(5), 352-360.
Alkhawaldeh, B. Y., & Mahmood, S. (2021). The Effect of Government Support for Fuel and Wheat on Economic Growth in Jordan: An Application of Dynamic Autoregressive-Distributed Lag.
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Alkhawaldeh, B., Y., Alhawamdeh H., Al-Afeef M., A., M., Al-Smadi, A., W., Almarshad, M., Fraihat, B., A., M., Soumadi, M., M., Nawasra, M., & Alaa A., A., (2023). The effect of financial technology on financial performance in Jordanian SMEs: The Role of Financial Satisfaction. Uncertain Supply Chain Management, 11(3), 1-12.
Al-Momani, A. M., & Al-Khaldi, T. M. (2021). The Impact of Customer Relationship Management on Customer Satisfaction: Evidence from Jordanian Banking Sector. Journal of Asian Finance, Economics, and Business, 8(3), 211-219.
Aloqool, A., Alharafsheh, M., Abdellatif, H., Alghasawneh, L., & Al-Gasawneh, J. (2022). The mediating role of customer relationship management between e-supply chain management and competitive advantage. International Journal of Data and Network Science, 6(1), 263-272.
Al-Waely, D., Al Hawamdeh, H., & Al-Taee 3rd, H. (2021). Designing an Investment Portfolio for Innovative Solutions to Control the Crisis Market during the Covid-19 Pandemic. Indian Journal of Economics and Business, 20(2).
Al-Waely, D., Fraihat, B. A. M., Al Hawamdeh, H., Al-Taee, H., & Al-Kadhimi, A. M. M. N. (2021). Competitive Intelligence Dimensions as a Tool for Reducing the Business Environment Gaps: An Empirical Study on the Travel Agencies in Jordan. Journal of Hunan University Natural Sciences, 48(11).
Bocken, N. M., Harsch, A., & Weissbrod, I. (2022). Circular business models for the fastmoving consumer goods industry: Desirability, feasibility, and viability. Sustainable Production and Consumption, 30, 799-814.
Borisavljević, K., & Radosavljević, G. (2021). Application of logistics model in analysing relationship marketing in travel agencies. Zbornik radova Ekonomskog fakulteta u Rijeci: časopis za ekonomsku teoriju i praksu, 39(1), 87-112.
Bozionelos, N., & Simmering, M. J. (2022). Methodological threat or myth? Evaluating the current state of evidence on common method variance in human resource management research. Human Resource Management Journal, 32(1), 194-215.
Chatterjee, S., Ghatak, A., Nikte, R., Gupta, S., & Kumar, A. (2022). Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach. Journal of Enterprise Information Management, 36(1), 22-44.
Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2023). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 1-39.
Choudhury, A. P., Kundu, A., Sarkar, D. N., & Bhattacharya, A. (2023). Practitioners’ perspectives on the marketing strategies in Indian banking sector: A framework for strategy formulation. Journal of Financial Services Marketing, 28(1), 146-177.
crminfoline.com. (2023). Bell Canada's Phenomenal Success with CRM. Retrieved from http://www.crminfoline.com, on May 12, 2023.
Das, K., Mungra, Y., Sharma, A., & Kumar, S. (2022). Past, present and future of research in relationship marketing-a machine learning perspective. Marketing Intelligence & Planning, 40(6), 693-709.
Del Vecchio, P., Mele, G., Siachou, E., & Schito, G. (2022). A structured literature review on Big Data for customer relationship management (CRM): toward a future agenda in international marketing. International Marketing Review, 39(5), 1069-1092.
Dixit, S. (2022). Artifical Intelligence and CRM: A Case of Telecom Industry. In Adoption and Implementation of AI in Customer Relationship Management (pp. 92-114). IGI Global.
Eckert, C., Neunsinger, C., & Osterrieder, K. (2022). Managing customer satisfaction: digital applications for insurance companies. The Geneva Papers on Risk and Insurance-Issues and Practice, 47(3), 569-602.
Elgarhy, S. D., & Mohamed, L. M. (2022). The influences of services marketing mix (7ps) on loyalty, intentions, and profitability in the Egyptian travel agencies: The mediating role of customer satisfaction. Journal of Quality Assurance in Hospitality & Tourism, 1-24.
Fiiwe, J. L., Egele, A. E., Ozo, J. U., & Obasiabara, B. O. (2023). Customer Relationship Management and Customers Repeat Purchase Behavior in Nigeria. Scholars Journal of Economics, Business and Management, 1, 19-28.
Fraihat, B. A. M. A., & Samadi, B. (2017). The effect of KM capabilities on the Performance of Jordanian Public Listed Companies. International Journal of Business and Social Research, 7(11), 9-20.
Fraihat, B. A. M., & Al-Afeef, M. A. M. (2022). The Moderating Effect of Financial Technology (Fintech) Innovation between Knowledge Management Infrastrastructure and Institutions Performance. World Wide Journal of Multidisciplinary Research and Development, 8(1), 91-95.
Fraihat, B. A. M., Abozraiq, A. M., Alkasawneh, M. W. A., Alghasawneh, Y. S. S., Almasarweh, M. S., & Alaa, A. A. (2023). The Impact of Total Quality Management (TQM) in the Performance of Information Technology Startup’s at King Hussein Business Park. International Journal of Professional Business Review, 8(5), 70.
Fraihat, B. A. M., adnan Bataineh, K., Mustafa, S. M. B., Abu-Alhija, S. M. M., Alsakarneh, A., & Al-Smadi, A. W. ISSN 2063-5346 INFLUENCE HIGH PERFORMANCE WORK SYSTEM ON EMPLOYEE CREATIVITY: THE MEDIATING ROLE KNOWLEDGE SHARING.
Fraihat, B. A. M., Alhawamdeh, H., Younis, B., Alkhawaldeh, A. M. A., & Al Shaban, A. (2023). The Effect of Organizational Structure on Employee Creativity: The Moderating Role of Communication Flow: A Survey Study.
Gilboa, S., Seger-Guttmann, T., & Mimran, O. (2019). The unique role of relationship marketing in small businesses’ customer experience. Journal of Retailing and Consumer Services, 51, 152-164.
Gounaris, S., Dimitriadis, S., & Stathakopoulos, V. (2010). An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24(2), 142-156.
Guerola-Navarro, V., Oltra-Badenes, R., Gil-Gomez, H., & Gil-Gomez, J. A. (2021). Research model for measuring the impact of customer relationship management (CRM) on performance indicators. Economic research-ekonomska istraživanja, 34(1), 2669-2691.
Guo, H., Sun, J., Zhang, Y., & Cao, J. (2021). Exploring the effect of customer relationship management on customer satisfaction: Evidence from the Chinese automobile industry. Journal of Retailing and Consumer Services, 58, 102336.
Gupta, R., & Sethi, D. (2020). Impact of customer relationship management on financial performance: A study of Indian automobile industry. IIM Kozhikode Society & Management Review, 9(2), 184-194.
Hamed, M. M. (2019). Logistics performance and freight sector in Jordan. European Journal of Scientific Research, 152(4), 516-527.
Han, H., & Hyun, S. S. (2018). The effects of airline CRM on customer satisfaction and loyalty. Journal of Air Transport Management, 71, 136-147.
Han, S., Jung, T., & Han, H. (2021). The mediating effect of customer satisfaction on the relationship between customer relationship management and customer loyalty in the retail industry in South Korea. Journal of Retailing and Consumer Services, 58, 102349.
Hanaysha, J. R., Al-Shaikh, M. E., & Kumar, P. (2022). An Examination of Customer Relationship Management and Business Sustainability in Small and Medium Enterprises. International Journal of Customer Relationship Marketing and Management (IJCRMM), 13(1), 1-20.
Haniyi, A. K. A., Alwag, A. A., Alhawamdeh, H., & Alzoub, N. A. (2020). ENTREPRENEURSHIP AND ITS IMPACT ON PERFORMANCE. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(3), 149-156.
Hayati, S., Suroso, A., Suliyanto, S., & Kaukab, M. (2020). Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty. Management Science Letters, 10(11), 2561-2570.
Herman, L. E., Sulhaini, S., & Farida, N. (2021). Electronic customer relationship management and company performance: Exploring the product innovativeness development. Journal of Relationship Marketing, 20(1), 1-19.
Hijjawi, G. S. (2020). The Moderating Role of Supply Chain Complexity on the Relationship between Reverse Logistics and Supply Chain Sustainability in Jordan. Engraining and Management Journal, ISSN, 0193-4120.
Jan, F. A., Khan, M. A., Ali, S., & Khan, A. A. (2019). Impact of customer relationship management on customer satisfaction: Evidence from Pakistani telecommunication industry. Pakistan Journal of Commerce and Social Sciences, 13(2), 539-556.
Jum’a, L., Ikram, M., Alkalha, Z., & Alaraj, M. (2022). Factors affecting managers’ intention to adopt green supply chain management practices: evidence from manufacturing firms in Jordan. Environmental Science and Pollution Research, 29(4), 5605-5621.
Khan, A., Saeed, M., Ali, M., & Abbas, Q. (2021). The impact of customer relationship management on bank's financial performance: evidence from Pakistan. Journal of Asia Business Studies, 15(2), 261-277.
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