Created opportunities are refered as the opportunities in which none of the supply and demand parties exists clearly and obviously one or both of them must be created. Therefore, several economic inventions should take place in marketing, franchising, etc. so that opportunity can be created. This perception of opportunity deals with the creation of new markets. In the meantime, identifying some entrepreneurial actions influencing on the creation of entrepreneurial opportunities can provide backgrounds for the formation and empowering the opportunity creation. In this paper, some basic ideas about the creation of entrepreneurial opportunities and the evolution of opportunity creation theories are examined. Then effective actions on the opportunity creation are identified. Finally, the structure of the investigated actions is examined using the DEMATLE Method. The results which were according to the opinions of 15 experts of entrepreneurship showed that leadership, decision making, and strategy actions influence other entrepreneurial actions.

The present study aimed at identifying and evaluating the factors affecting the service experience at the touch points of banking services. These factors were prioritized to help the managers understand the most important factors for achieving the favorable service experience. In this study, the theoretical foundations and interviews with customers were used to identify the factors forming the service experience at touch points. Then, the Best-Worst method (BMW) was used to evaluate and determine the significance of each identified factor. Sixteen customers participated in the interview and ten customers participated in the study by the BMW method. Six touch points and 34 factors forming the service experience were created at these points of interview analysis. The research findings showed that ‘service process’ and ‘interaction customer-employees’ for creating a favorable experience are significant in banking services. In addition, the findings showed that bank managers should allocate their resources for improving them to achieve the competitive advantage.

In today's competitive world, Six Sigma can serve as a corporate strategy to improve quality and reduce costs. Six Sigma is a comprehensive and flexible system for achieving, maintaining and maximizing organizational success, through an improved performance of processes. However, this tool can only be successful in organizations which are already prepared for Six Sigma implementation. This study investigated the readiness of an Iranian company, Tabarestan Steel Co., in terms of Six Sigma projects. In doing so, the study proposed a model designed for assessing the readiness of Six Sigma in organizations. To this end, primarily Six Sigma readiness indicators were identified through Fuzzy Delphi, by recourse to the experts’ opinions. Next the interrelationships between the indicators were examined through the Fuzzy DEMATEL method. The internal links between the indicators were determined after the examination, and the degree of importance and the weights of the indicators were decided. Ultimately, three highly important dimensions were discovered that had a significant function in Six Sigma implementation (leadership and perspective, corporate strategy, and focus on the customer).

The international strategic alliance is an inevitable solution for making competitive advantage and reducing the risk in today’s business environment. Partner selection is an important part in success of partnerships, and meanwhile it is a complicated decision because of various dimensions of the problem and inherent conflicts of stockholders. The purpose of this paper is to provide a practical approach to the problem of partner selection in international strategic alliances, which fulfills the gap between theories of inter-organizational relationships and quantitative models. Thus, a novel Robust Fuzzy Possibilistic AHP approach is proposed for combining the benefits of two complementary theories of inter-organizational relationships named, (1) Resource-based view, and (2) Transaction-cost theory and considering Fit theory as the perquisite of alliance success. The Robust Fuzzy Possibilistic AHP approach is a novel development of Interval-AHP technique employing robust formulation; aimed at handling the ambiguity of the problem and let the use of intervals as pairwise judgments. The proposed approach was compared with existing approaches, and the results show that it provides the best quality solutions in terms of minimum error degree. Moreover, the framework implemented in a case study and its applicability were discussed.

Coordination improves the profit of all the members in a supply chain. In this paper, a novel coordination mechanism is introduced in a retailer-manufacturer supply chain in which the retailer can adopt either an American option mechanism or a wholesale mechanism to satisfy the market demand throughout a multi-period horizon. The manufacturer follows a make-to-order production policy. This mechanism gives the retailer the right to select the more beneficial mechanism in each period. The retailer as the leader of the chain decides how many options should be purchased at the beginning of the horizon through a mixed-integer mathematical model. This model addresses the uncertainties in the market demand and the market price, simultaneously. A scenario planning approach is used to treat the random variables within the model. Also, an optimal scenario reduction model is adapted to reduce the computational complexity of the problem. Finally, a numerical experiment is designed to validate the performance of the model. The results demonstrate a remarkable improvement in the profit of both members. Moreover, a number of experiments are performed to show how the option price, the exercise price and the interest rate affect the performance of the contract.

We introduce a new robust simulation optimization method in which the probability of occurrence of uncertain parameters is considered. It is assumed that the probability distributions are unknown but historical data are on hand and using φ-divergence functionality the uncertainty region for the uncertain probability vector is defined. We propose two approaches to formulate the robust counterpart problem for the objective function estimated by Kriging. The first method is a minimax problem and the second method is based on the chance constraint definition. To illustrate the methods and assess their performance, numerical experiments are conducted. Results show that the second method obtains better robust solutions with less simulation runs.

Given the high costs of construction and maintenance, an optimum design methodology is one of the most important steps towards the development of transportation infrastructure, especially freeways. However, the effects of different variables on the decision-making process to find an optimal variant have caused the choice to become a very difficult and professional task for decision makers. So, the current paper aims to determine the optimal variant route for Isfahan-Shiraz freeway through MADM approaches. First, evaluation indices for an optimal route variant are derived through literature review and expert panel assessment. Then, a dynamic fuzzy GRA method is used for weightings and optimal route selection. Bases on the results, the road longevity, views of NGOs and route integration are identified as the highest-weighted criteria in route variant prioritization. Further, Route 3 is defined as the priority for the optimal variant for Isfahan–Shiraz freeway, which is the main basis in practice.

In this paper, a multi-period model for blood supply chain in emergency situation is presented to optimize decisions related to locate blood facilities and distribute blood products after natural disasters. In disastrous situations, uncertainty is an inseparable part of humanitarian logistics and blood supply chain as well. This paper proposes a robust network to capture the uncertain nature of blood supply chain during and after disasters. This study considers donor points, blood facilities, processing and testing labs, and hospitals as the components of blood supply chain. In addition, this paper makes location and allocation decisions for multiple post disaster periods through real data. The study compares the performances of “p-robust optimization” approach and “robust optimization” approach and the results are discussed.

Today, with the advancement of technology in the production process of various products, the achievement of sustainable production and development has become one of the main concerns of factories and manufacturing organizations. In the same vein, many manufacturers try to select suppliers in their upstream supply chains that have the best performance in terms of sustainable development criteria. In this research, a new multi-criteria decision-making model for selecting suppliers and assigning orders in the green supply chain is presented with a fuzzy optimization approach. Due to uncertainty in supplier capacity as well as customer demand, the problem is formulated as a fuzzy multi-objective linear programming (FMOLP). The proposed model for the selection of suppliers of SAPCO Corporation is evaluated. Firstly, in order to select and rank suppliers in a green supply chain, a network structure of criteria has defined with five main criteria of cost, quality, delivery, technology and environmental benefits. Subsequently, using incomplete fuzzy linguistic relationships, pair-wise comparisons between the criteria and sub-criteria as well as the operation of the options will be assessed. The results of these comparisons rank the existing suppliers in terms of performance and determine the utility of them. The output of these calculations (utility index) is used in the optimization model. Subsequently, in the order allocation process, the two functions of the target cost of purchase and purchase value are optimized simultaneously. Finally, the order quantity is determined for each supplier in each period.

Scheduling and layout planning are two important areas of operations research, which are used in the areas of production planning, logistics and supply chain management. In many industries locations of machines are not specified, previously, therefore, it is necessary to consider both location and scheduling, simultaneously. This paper presents a mathematical model to consider both scheduling and layout planning for parallel machines in discrete and continuous spaces, concurrently. The preliminary results have indicated that the integrated model is capable of handling problems more efficiently.