The objective of the study is to investigate the mediating role of the productivity of the banks sector in Jordan based on the relationship between human resources and strategic performance from the point of view of the senior management managers and functional unit managers (human resources, marketing, finance and accounting). Human resources were measured through human resource activities. The population of the current study represented all the commercial banks in Jordan, the total number of which is 26. A survey questionnaire is prepared based on the published literature, and the data are collected from 371 respondents from the targeted banks. The necessary tests to ensure reliability and validity are performed using SPSS. The results indicate that human resources positively affected strategic performance and productivity. The findings also revealed that productivity positively mediated the relationship between human resources and the commercial banks' strategic performance.

This study aimed to identify the effect of Total Quality Management (TQM) practices on their dimensions on employee performance who worked for Qatar Ministry of Interior, with the moderating share of knowledge. The components of TQM include customer focus, employee participation, continuous improvement, leadership & good vision and operations manage-ment. The study uses a quantitative research, where 280 questionnaires are collected from respondents to obtain the necessary information for testing the hypotheses of the study. Multiple regression and gradient regression are used to analyze the research data. The results indicate that TQM practices with its dimensions had effects on employee performance through knowledge sharing. The results of this study contribute to develop and implement different strategic directions that enhance the performance of employees through the adoption of TQM and the dissemination of a culture of knowledge sharing.

The purpose of this paper is to identify the extent of adaptation of information technology in the process of knowledge conversion at the King Abdullah University Hospital. The study develops a model that explores the information technology (IT) adaption with knowledge con-version process (SECI). A questionnaire-based survey is designed to test the aforementioned model based on dataset of 265 doctors at King Abdullah University Hospital. The model and posited hypotheses are tested using SPSS. The results indicate that information technology influences significantly on all knowledge conversion processes. Managements of different organizations are recommended to start planning for the career of their companies by considering successful employees’ plans that enhances performance. Organizations managements and researchers in the Arab region and the world are recommended to increase research in career path planning. The use of information technology in health institutions, has great importance for the assessment of the information, because of the sensitivity of work in these institutions, which also reflected positively in increasing the knowledge in these institutions to enhance thinking and innovation skills. The results of the current study might help the hospital identify the technologies that aid doctors in the processes of knowledge conversion.

This study is aimed at exploring the effect of empowerment on creative work and entrepreneurship behavior. It is also aimed at identifying the mediating role of sharing knowledge between them. The relevant data were collected through a questionnaire from (9) Jordanian commercial banks, where (340) questionnaires were distributed to workers in the Jordanian commercial banks. In addition, a statistical analysis was used to show the relationship between the variables and draw the conclusions. The results of the study show there is an empowering effect on creative work behavior through knowledge sharing. Moreover, it also showed that there was an empowering effect on entrepreneurship through knowledge sharing. This study does, to a large extent, bridge the gaps within the literature and develops an understanding of how to empower employees in order to increase their creative behavior, make them entrepreneurs, and enhance the same through knowledge sharing. The results of this study indicate that there are certain important benefits for the workers in the banking industry which can be gained through facilitating more innovative behavior among their employees. The results also indicate that employee’s empowerment and enhancing knowledge sharing are essential to creative and entrepreneurial work behavior.