How to cite this paper
Saffar, N & Obeidat, A. (2020). The effect of total quality management practices on employee performance: The moderating role of knowledge sharing.Management Science Letters , 10(1), 77-90.
Refrences
Aartsengel, A. V., & Kurtoglu, S. (2013). A Guide to Continuous Improvement Transformation: Con-cepts, Processes, Implementation.
Abdul Hafiz, T., Abdul Hamid, Y., & Fathi Alhendawi, M. (2015). The reality of the practice of knowledge sharing among faculty members, an applied study on the faculties of education in some Arab universities. Journal of Educational and Psychological Sciences, 16, Al Qussaim university.
Abu Sultan, M. (2011). Functional expatriation and its relation to job performance of employees in Ministry of Education and Higher Education in the Gaza Strip. Unpublished Master Thesis, Islamic University, Gaza.
Aeeshe, A. (2012). Training Trends and Performance Assessment. Individuals, Osama Publishing House, Amman, Jordan.
Ahire, S. L., & Dreyfus, P. (2000). The impact of design management and process management on quality: an empirical investigation. Journal of Operations Management, 18(5), 549-575.
Aishouni, M. A. (2009). TQM as a methodology for improving performance in the government sector. The International Conference on Administrative Development, towards outstanding performance in the government sector, Riyadh.
Al Muamer, W. (2014). The relationship of total quality with the performance of employees in the Palestinian universities Gaza Strip, unpublished Master Thesis, Al-Azhar University.
Ali, A. (2010). Human resources development in light of the application of the principles of total qual-ity management in universities. International Islamic University. Malaysia.
Alimat, S.N. (2004). Total Quality Management in Educational Institutions. Dar Al Shorouq, Amman, Jordan.
Al-Othman, A.B.M.A.A. (2013). the reality of the application of knowledge management at Naif Arab University for Security Sciences: obstacles and ways of development. Master Thesis (Graduate School, Department of Administrative Sciences.
Al-Samurai, B. (2012). The role of leadership in applying the principles and principles of comprehen-sive quality management (unpublished Master thesis). Britch Arab Academic
Alwan, K. (2013). Total Quality Management and ISO 9001: 2000. Amman. Dar Al Thakafa for Pub-lishing & Distribution.
Al-Zu'bi, A. (2013). The role of total quality management in reducing risks in the Jordanian higher education sector in the context of the global economic crisis (Applied Study). The Arab Journal for Quality Assurance of Higher Education, 6(11) 3-39.
Ardestani, A., & Amirzadeh, Y. (2014). The impact of total quality management practices on innova-tion performance and organizational performance. Indian Journal of Fundamental and Applied Life Sciences 4(4), 2050-2057.
Baldrige National Quality Program (2014). CRITERIA for Performance Excellence, National Institute of Standards and Technology, United States: Department of Commerce.
Barakat, M. (2007). The reality of the application of TQM under the Organizations culture in the Gaza Strip. A magister message that not published. Islamic University, Gaza, Palestine.
Bartoli, A. (1997). Le managementdans L organization publique. edition Dunod, Paris.
Besterfield, D.H., Michna, C.B., Besterfield, G.H., & Sacre, M.B. (2014). Total Quality Management. USA: Pearson Education.
Boukmeish, A. (2010). Total Quality Management ISO – 9000. Al – Raya Publishing, Amman.
Brun, A. (2011). Critical success factors of Six Sigma implementations in Italian compa-nies. International Journal of Production Economics, 131(1), 158-164.
Buck, J. Y. (1999). Le management des connaissances. Mettreen oeuvre un project de Knowledge Management, Paris, Editions Organization, 207 p.148.
Cai, S. (2009). The importance of customer focus for organizational performance: a study of Chinese companies. International Journal of Quality & Reliability Management, 26(4), 369-379.
Salami, C. G. E., & Ufoma Akpobire, O. (2013). Application of total quality management to the Nige-rian education system. Global Advanced Research Journal of Educational Research and Re-view, 2(5), 105-110.
Dawoud, A.A. (2010). Quality management & academic accreditation. For Publishing and Distribu-tion, Amman, Jordan.
Dodi, A.Y. (2014). Total Quality Management. Academies for Publishing and Distribution, Amman, Jordan.
Al-Ffadi, S. (2008). Working teams and their relationship to the performance of employees in the se-curity services - a comparative study between the devices in Riyadh. Unpublished PHD thesis. Prince Naif Arab University for Security Sciences, Riyadh.
Fadlallah, A. O. (2015). The impact of total quality management on the performance of employees in service organizations. Master's Thesis in Business Administration, Faculty of Graduate Studies, Shandi University, Sudan.
Fernandes, A. C., Sampaio, P., Sameiro, M., & Truong, H. Q. (2017). Supply chain management and quality management integration: A conceptual model proposal. International Journal of Quality & Reliability Management, 34(1), 53-67.
Goetsch, D.L., & Davis, S.B. (2010). Quality management for organizational excellence. New Jersey: USA Pearson Education
Gurteen, D. (2012). Leading issues in social knowledge management. Academic Conferences Limited.
Hariri, (2016). Total quality in curriculum and teaching methods. Amman: Dar Al Masirah.
Jacobson, G. H., McCoin, N. S., Lescallette, R., Russ, S., & Slovis, C. M. (2009). Kaizen: a method of process improvement in the emergency department. Academic emergency medicine, 16(12), 1341-1349.
Jonsdottir, S., Ingason, H. T., & Jonasson, H. I. (2014). Continuous improvement projects in certified organizations in Iceland: traditional projects or not?. Procedia-Social and Behavioral Scienc-es, 119, 142-151.
Juda, M.A. (2014). Total Quality Management Concepts and Applications. Dar Wael Publishing. Oman. Jordan.
Juma, H. (2007). Quality & Relationship with Suppliers and Clients. Third International Conference on Quality and Excellence in Business Organizations, Faculty of Economic Sciences and Manage-ment Sciences, Skikda University, Algeria, 7-8 May.
Li, J., & Houjun, Y. (2013). Towards a frame work of quality management for cooperative higher ed-ucation. In 2013 the International Conference on Education Technology and Information System (ICETIS 2013). Atlantis Press.
Mahasneh, I. (2013). Management & evaluation of functional performance between theory and prac-tice. I. Dar Jarir for Publishing and Distribution. Oman. Jordan.
Malkawi, N., Obeidat, A. M., & Halasa, A. (2017). Achieving Performance Excellence through Cloud Computing Atmosphere-Applied Study at Zain Telecommunications Company-Jordan. International Review of Management and Business Research, 6(1), 229-243.
Oakland, J. (2005). From Quality to excellence in 21st century. Total Quality Management, 16(8-9), 1053-1060.
Obeidat, A. M., Abualoush, S. H., Irtaimeh, H. J., Khaddam, A. A., & Bataineh, K. A. (2018). The role of organisational culture in enhancing the human capital applied study on the social security corpo-ration. International Journal of Learning and Intellectual Capital, 15(3), 258-276.
Qureshi, M. (2011). External Resources Operations as an Approach to Improving the Performance of the Economic Corporation. Intervention at the Second International Symposium on Outstanding Performance of Government Organizations, University of Ouargla, November 22-23.
Saeed, R., Mussawar, S., Lodhi, R. N., Iqbal, A., Nayab, H. H., & Yaseen, S. (2013). Factors affecting the performance of employees at work place in the banking sector of pakistan. Middle-East Journal of Scientific Research, 17(9), 1200-1208.
Riggs, D.E. (2014). Strategic quality management in libraries. Englewood, CO. A Sourcebook, Librar-ies Unlimited.
Saad, M.M.I. (2011). Knowledge management practices of university leaders, applied study on the University of Alexandria. Studies in University Education - Egypt, 23, 91-192.
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey. Advances in Decision Scienc-es, 2014.
Salajegheh, S., & Pourrashidi, R. (2013). The Relationship Between Total Quality Management (TQM) and Organizational Performance. Interdisciplinary Journal Of Contemporary Research In Business, 5(4), 478-489.
Sawaluddin, A., Surachman, R., Djumahi, M. & MintartiRahayu, D. (2013). Quality management practices of Malcom Baldrige National Quality Award (MBNQA) studies at college in south east Sulawesi, Indonesia. International Journal of Business Management Invention, 2(11), 11-25.
Sekaran, U. (2013). Research methods for business. Hoboken, NJ: John Wiley & Sons.
Sharma, K. S., Gupta, S. V., & Singh, R. (2014). Implementation of TQM for improving organization-al effectiveness. International Journal of Application or Innovation in Engineering & Management (IJAIEM), 3(9).
Sugannthi, L. & Samuel, A.A. (2015). Total Quality Management. New Delhi: Asoke K. Ghosh, PHI Learning Private Limited.
Taleghani, M., Akhlagh, E. M., & Hoseini, A. (2013). The effect of total quality management (TQM) on organization performance the mediation of market orientation. Interdisciplinary Journal of Con-temporary Research in Business, 5(6), 627-239.
Titi, K.M. (2010). Knowledge Management: Challenges, Techniques. Dar Al-Hamed Publishing and Distribution.
Wu, W. Y., Hsiao, S. W., & Kuo, H. P. (2004). Fuzzy set theory based decision model for determining market position and developing strategy for hospital service quality. Total Quality Management & Business Excellence, 15(4), 439-456.
Zhang, Q., Feng, X., & Xiang, X. (2016). The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence. American Journal of Industrial and Busi-ness Management, 6(03), 291.
Zidane, S. (2010). TQM philosophy and work approaches. Amman: Dar Al Manaheg for Publishing and Distribution.
Abdul Hafiz, T., Abdul Hamid, Y., & Fathi Alhendawi, M. (2015). The reality of the practice of knowledge sharing among faculty members, an applied study on the faculties of education in some Arab universities. Journal of Educational and Psychological Sciences, 16, Al Qussaim university.
Abu Sultan, M. (2011). Functional expatriation and its relation to job performance of employees in Ministry of Education and Higher Education in the Gaza Strip. Unpublished Master Thesis, Islamic University, Gaza.
Aeeshe, A. (2012). Training Trends and Performance Assessment. Individuals, Osama Publishing House, Amman, Jordan.
Ahire, S. L., & Dreyfus, P. (2000). The impact of design management and process management on quality: an empirical investigation. Journal of Operations Management, 18(5), 549-575.
Aishouni, M. A. (2009). TQM as a methodology for improving performance in the government sector. The International Conference on Administrative Development, towards outstanding performance in the government sector, Riyadh.
Al Muamer, W. (2014). The relationship of total quality with the performance of employees in the Palestinian universities Gaza Strip, unpublished Master Thesis, Al-Azhar University.
Ali, A. (2010). Human resources development in light of the application of the principles of total qual-ity management in universities. International Islamic University. Malaysia.
Alimat, S.N. (2004). Total Quality Management in Educational Institutions. Dar Al Shorouq, Amman, Jordan.
Al-Othman, A.B.M.A.A. (2013). the reality of the application of knowledge management at Naif Arab University for Security Sciences: obstacles and ways of development. Master Thesis (Graduate School, Department of Administrative Sciences.
Al-Samurai, B. (2012). The role of leadership in applying the principles and principles of comprehen-sive quality management (unpublished Master thesis). Britch Arab Academic
Alwan, K. (2013). Total Quality Management and ISO 9001: 2000. Amman. Dar Al Thakafa for Pub-lishing & Distribution.
Al-Zu'bi, A. (2013). The role of total quality management in reducing risks in the Jordanian higher education sector in the context of the global economic crisis (Applied Study). The Arab Journal for Quality Assurance of Higher Education, 6(11) 3-39.
Ardestani, A., & Amirzadeh, Y. (2014). The impact of total quality management practices on innova-tion performance and organizational performance. Indian Journal of Fundamental and Applied Life Sciences 4(4), 2050-2057.
Baldrige National Quality Program (2014). CRITERIA for Performance Excellence, National Institute of Standards and Technology, United States: Department of Commerce.
Barakat, M. (2007). The reality of the application of TQM under the Organizations culture in the Gaza Strip. A magister message that not published. Islamic University, Gaza, Palestine.
Bartoli, A. (1997). Le managementdans L organization publique. edition Dunod, Paris.
Besterfield, D.H., Michna, C.B., Besterfield, G.H., & Sacre, M.B. (2014). Total Quality Management. USA: Pearson Education.
Boukmeish, A. (2010). Total Quality Management ISO – 9000. Al – Raya Publishing, Amman.
Brun, A. (2011). Critical success factors of Six Sigma implementations in Italian compa-nies. International Journal of Production Economics, 131(1), 158-164.
Buck, J. Y. (1999). Le management des connaissances. Mettreen oeuvre un project de Knowledge Management, Paris, Editions Organization, 207 p.148.
Cai, S. (2009). The importance of customer focus for organizational performance: a study of Chinese companies. International Journal of Quality & Reliability Management, 26(4), 369-379.
Salami, C. G. E., & Ufoma Akpobire, O. (2013). Application of total quality management to the Nige-rian education system. Global Advanced Research Journal of Educational Research and Re-view, 2(5), 105-110.
Dawoud, A.A. (2010). Quality management & academic accreditation. For Publishing and Distribu-tion, Amman, Jordan.
Dodi, A.Y. (2014). Total Quality Management. Academies for Publishing and Distribution, Amman, Jordan.
Al-Ffadi, S. (2008). Working teams and their relationship to the performance of employees in the se-curity services - a comparative study between the devices in Riyadh. Unpublished PHD thesis. Prince Naif Arab University for Security Sciences, Riyadh.
Fadlallah, A. O. (2015). The impact of total quality management on the performance of employees in service organizations. Master's Thesis in Business Administration, Faculty of Graduate Studies, Shandi University, Sudan.
Fernandes, A. C., Sampaio, P., Sameiro, M., & Truong, H. Q. (2017). Supply chain management and quality management integration: A conceptual model proposal. International Journal of Quality & Reliability Management, 34(1), 53-67.
Goetsch, D.L., & Davis, S.B. (2010). Quality management for organizational excellence. New Jersey: USA Pearson Education
Gurteen, D. (2012). Leading issues in social knowledge management. Academic Conferences Limited.
Hariri, (2016). Total quality in curriculum and teaching methods. Amman: Dar Al Masirah.
Jacobson, G. H., McCoin, N. S., Lescallette, R., Russ, S., & Slovis, C. M. (2009). Kaizen: a method of process improvement in the emergency department. Academic emergency medicine, 16(12), 1341-1349.
Jonsdottir, S., Ingason, H. T., & Jonasson, H. I. (2014). Continuous improvement projects in certified organizations in Iceland: traditional projects or not?. Procedia-Social and Behavioral Scienc-es, 119, 142-151.
Juda, M.A. (2014). Total Quality Management Concepts and Applications. Dar Wael Publishing. Oman. Jordan.
Juma, H. (2007). Quality & Relationship with Suppliers and Clients. Third International Conference on Quality and Excellence in Business Organizations, Faculty of Economic Sciences and Manage-ment Sciences, Skikda University, Algeria, 7-8 May.
Li, J., & Houjun, Y. (2013). Towards a frame work of quality management for cooperative higher ed-ucation. In 2013 the International Conference on Education Technology and Information System (ICETIS 2013). Atlantis Press.
Mahasneh, I. (2013). Management & evaluation of functional performance between theory and prac-tice. I. Dar Jarir for Publishing and Distribution. Oman. Jordan.
Malkawi, N., Obeidat, A. M., & Halasa, A. (2017). Achieving Performance Excellence through Cloud Computing Atmosphere-Applied Study at Zain Telecommunications Company-Jordan. International Review of Management and Business Research, 6(1), 229-243.
Oakland, J. (2005). From Quality to excellence in 21st century. Total Quality Management, 16(8-9), 1053-1060.
Obeidat, A. M., Abualoush, S. H., Irtaimeh, H. J., Khaddam, A. A., & Bataineh, K. A. (2018). The role of organisational culture in enhancing the human capital applied study on the social security corpo-ration. International Journal of Learning and Intellectual Capital, 15(3), 258-276.
Qureshi, M. (2011). External Resources Operations as an Approach to Improving the Performance of the Economic Corporation. Intervention at the Second International Symposium on Outstanding Performance of Government Organizations, University of Ouargla, November 22-23.
Saeed, R., Mussawar, S., Lodhi, R. N., Iqbal, A., Nayab, H. H., & Yaseen, S. (2013). Factors affecting the performance of employees at work place in the banking sector of pakistan. Middle-East Journal of Scientific Research, 17(9), 1200-1208.
Riggs, D.E. (2014). Strategic quality management in libraries. Englewood, CO. A Sourcebook, Librar-ies Unlimited.
Saad, M.M.I. (2011). Knowledge management practices of university leaders, applied study on the University of Alexandria. Studies in University Education - Egypt, 23, 91-192.
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey. Advances in Decision Scienc-es, 2014.
Salajegheh, S., & Pourrashidi, R. (2013). The Relationship Between Total Quality Management (TQM) and Organizational Performance. Interdisciplinary Journal Of Contemporary Research In Business, 5(4), 478-489.
Sawaluddin, A., Surachman, R., Djumahi, M. & MintartiRahayu, D. (2013). Quality management practices of Malcom Baldrige National Quality Award (MBNQA) studies at college in south east Sulawesi, Indonesia. International Journal of Business Management Invention, 2(11), 11-25.
Sekaran, U. (2013). Research methods for business. Hoboken, NJ: John Wiley & Sons.
Sharma, K. S., Gupta, S. V., & Singh, R. (2014). Implementation of TQM for improving organization-al effectiveness. International Journal of Application or Innovation in Engineering & Management (IJAIEM), 3(9).
Sugannthi, L. & Samuel, A.A. (2015). Total Quality Management. New Delhi: Asoke K. Ghosh, PHI Learning Private Limited.
Taleghani, M., Akhlagh, E. M., & Hoseini, A. (2013). The effect of total quality management (TQM) on organization performance the mediation of market orientation. Interdisciplinary Journal of Con-temporary Research in Business, 5(6), 627-239.
Titi, K.M. (2010). Knowledge Management: Challenges, Techniques. Dar Al-Hamed Publishing and Distribution.
Wu, W. Y., Hsiao, S. W., & Kuo, H. P. (2004). Fuzzy set theory based decision model for determining market position and developing strategy for hospital service quality. Total Quality Management & Business Excellence, 15(4), 439-456.
Zhang, Q., Feng, X., & Xiang, X. (2016). The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence. American Journal of Industrial and Busi-ness Management, 6(03), 291.
Zidane, S. (2010). TQM philosophy and work approaches. Amman: Dar Al Manaheg for Publishing and Distribution.