Adwan, A., & Aladwan, R. (2022). Use of artificial intelligence system to predict consumers’ behaviors. International Journal of Data and Network Science, 6(4), 1223-1232. https://doi.org/10.5267/j.ijdns.2022.6.011
Al Adwan, A. (2019). E-marketing strategy: To improve customer preference for local brand over foreign brand in the era of a developing country. Innovative Marketing, 15(3), 85–98. http://dx.doi.org/10.21511/im.15(3).2019.07
Al Adwan, A. (2020). The impact of motivation factors and intention to adopt Jordan as a destination for medical tourism in the Middle East. Innovative Marketing, 16(2), 146. http://dx.doi.org/10.21511/im.16(2).2020.11
Ardito, L., Cambra-Fierro, J. J., Fuentes-Blasco, M., Jaraba, A. O., & Vázquez-Carrasco, R. (2020). How does customer perception of salespeople influence the relationship? A study in an emerging economy. Journal of Retailing and Consumer Services, 54, 101952. https://doi.org/10.1016/j.jretconser.2019.101952
Ashraf, M. A., Alam, M. M., & Alexa, L. (2021). Making decision with an alternative mind-set: Predicting entrepreneurial intention toward F-Commerce in a cross-country context. Journal of Retailing and Consumer Services, 60, 102475. https://doi.org/10.1016/j.jretconser.2021.102475
Azemi, Y., Ozuem, W., Wiid, R., & Hobson, A. (2022). Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels. Journal of Retailing and Consumer Services, 66, 102944. https://doi.org/10.1016/j.jretconser.2022.102944
Barbu, C. M., Florea, D. L., Dabija, D.-C., & Barbu, M. C. R. (2021). Customer Experience in Fintech. Journal of Theoretical and Applied Electronic Commerce Research, 16(5), 1415–1433. https://doi.org/10.3390/jtaer16050080
Billore, S., & Anisimova, T. (2021). Panic buying research: A systematic literature review and future research agenda. International Journal of Consumer Studies, 45(4), 777–804. https://doi.org/10.1111/ijcs.12669
Brummer, C., & Strine, L. E. J. (2022). Duty and Diversity. Vanderbilt Law Review, 75, 1. https://heinonline.org/HOL/LandingPage?handle=hein.journals/vanlr75&div=5&id=&page=
Buell, R. W., Campbell, D., & Frei, F. X. (2018). The customer may not always be right: Customer compatibility and service performance. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3128468
Cambra-Fierro, J., Gao, L. X., Melero-Polo, I., & Trifu, A. (2021). How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. Journal of Retailing and Consumer Services, 61, 102578. https://doi.org/10.1016/j.jretconser.2021.102578
Charakorn, R., Manoonpong, P., & Dilokthanakul, N. (2020). Investigating Partner Diversification Methods in Cooperative Multi-agent Deep Reinforcement Learning. Communications in Computer and Information Science, 395–402. https://doi.org/10.1007/978-3-030-63823-8_46
Chaudhry, I. S., Paquibut, R. Y., & Tunio, M. N. (2021). Do workforce diversity, inclusion practices, & organizational characteristics contribute to organizational innovation? Evidence from the U.A.E. Cogent Business & Management, 8(1), 1947549. Tandfonline. https://doi.org/10.1080/23311975.2021.1947549
de Ruyter, K., Keeling, D. I., Plangger, K., Montecchi, M., Scott, M. L., & Dahl, D. W. (2021). Reimagining marketing strategy: driving the debate on grand challenges. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-021-00806-x
de Souza, N. P. R., & Gama, K. (2020). Diversity and Inclusion: Culture and Perception in Information Technology Companies. IEEE Revista Iberoamericana de Tecnologias Del Aprendizaje, 15(4), 352–361. https://doi.org/10.1109/rita.2020.3033254
Du, J. T., & Chu, C. M. (2022). Toward community-engaged information behavior research: A methodological framework. Library & Information Science Research, 101189. https://doi.org/10.1016/j.lisr.2022.101189
Feitosa, J., Hagenbuch, S., Patel, B., & Davis, A. (2022). Performing in diverse settings: A diversity, equity, and inclusion approach to culture. International Journal of Cross Cultural Management. https://doi.org/10.1177/14705958221136707
Fernandez, C. S. P., Taylor, M. M., Dave, G., Brandert, K., Mollenkopf, K., Larkin, S., & Corbie, G. (2022). Accelerating Diversity, Equity and Inclusion Goals: A Qualitative Assessment from the Lens of Scientists at the 2020 Clinical Translational Science Awards Annual Meeting. Journal of Clinical and Translational Science, 1–22. https://doi.org/10.1017/cts.2022.516
Ferraro, C., Hemsley, A., & Sands, S. (2022). Embracing diversity, equity, and inclusion (DEI): Considerations and opportunities for brand managers. Business Horizons. https://doi.org/10.1016/j.bushor.2022.09.005
Foley, L., & Piper, N. (2021). Returning home empty handed: Examining how COVID-19 exacerbates the non-payment of temporary migrant workers’ wages. Global Social Policy, 21(3), 146801812110129. https://doi.org/10.1177/14680181211012958
Foy, C. M. (2021). Successful applications of diversity, equity, and inclusion programming in various professional settings: Strategies to increase DEI in libraries. Journal of Library Administration, 61(6), 676–685. https://doi.org/10.1080/01930826.2021.1947057
Fuentes, K., Hsu, S., Patel, S., & Lindsay, S. (2023). More than just double discrimination: A scoping review of the experiences and impact of ableism and racism in employment. Disability and Rehabilitation, 1–22. https://doi.org/10.1080/09638288.2023.2173315
Garg, R., Kiwelekar, A. W., Netak, L. D., & Ghodake, A. (2021). i-Pulse: A NLP based novel approach for employee engagement in logistics organization. International Journal of Information Management Data Insights, 1(1), 100011. https://doi.org/10.1016/j.jjimei.2021.100011
Guerrero, M. (2020). Does workforce diversity matter on corporate venturing? Economics of Innovation and New Technology, 1–19. https://doi.org/10.1080/10438599.2020.1843989
Hofstetter, J. S., De Marchi, V., Sarkis, J., Govindan, K., Klassen, R., Ometto, A. R., Spraul, K. S., Bocken, N., Ashton, W. S., Sharma, S., Jaeger-Erben, M., Jensen, C., Dewick, P., Schröder, P., Sinkovics, N., Ibrahim, S. E., Fiske, L., Goerzen, A., & Vazquez-Brust, D. (2021). From sustainable global value chains to circular economy—different silos, different perspectives, but many opportunities to build bridges. Circular Economy and Sustainability, 1(1), 21–47. https://doi.org/10.1007/s43615-021-00015-2
Hong, E. P., Park, J. K., Jaroenwanit, P., Siriyota, K., & Sothonvit, A. (2023). The effect of customer ethnocentrism and customer participation on global brand attitude: The perspective of Chinese customer. Journal of Retailing and Consumer Services, 70, 103167. https://doi.org/10.1016/j.jretconser.2022.103167
Hsu, G., Kovács, B., & Koçak, Ö. (2019). Experientially diverse customers and organizational adaptation in changing demand landscapes: A study of US cannabis markets, 2014–2016. Strategic Management Journal, 40(13), 2214–2241. https://doi.org/10.1002/smj.3078
Indarti, N., Hapsari, N., Lukito-Budi, A. S., & Virgosita, R. (2021). Quo Vadis, ethnic entrepreneurship? A bibliometric analysis of ethnic entrepreneurship in growing markets. Journal of Entrepreneurship in Emerging Economies, 13(3), 427–458. https://doi.org/10.1108/jeee-04-2020-0080
Jain, V. (2021). An overview of Electronic Commerce (e-commerce). Journal of Contemporary Issues in Business and Government, 27(3). https://doi.org/10.47750/cibg.2021.27.03.090
Jansen, A. E., & Searle, B. J. (2021). Diverse effects of team diversity: A review and framework of surface and deep-level diversity. Personnel Review, 50(9), 1838–1853. https://doi.org/10.1108/pr-12-2019-0664
Kalaignanam, K., Tuli, K. R., Kushwaha, T., Lee, L., & Gal, D. (2021). Marketing agility: The concept, antecedents, and a research agenda. Journal of Marketing, 85(1), 35–58. https://doi.org/10.1177/0022242920952760
Kalogiannidis, S. (2021). Business Trust and communication as predictors of business growth. WSEAS Transactions on Business and Economics, 18, 1512–1522. https://doi.org/10.37394/23207.2021.18.138
Larsson, A. (2016). The Effects of Diversity on Multinational Organisations: An exploratory case study investigating the cross-cultural management and organisational culture of IKEA. DiVA Portal.
Lehnert, K., Goupil, S., & Brand, P. (2021). Content and the customer: Inbound AD strategies gain traction. Journal of Business Strategy, 42(1), 3–12. https://doi.org/10.1108/jbs-12-2019-0243
Leslie, L. M., & Flynn, E. (2022). Diversity ideologies, beliefs, and climates: A review, integration, and set of recommendations. Journal of Management, 014920632210862. https://doi.org/10.1177/01492063221086238
Leung, W. S., & Sun, J. (2020). Policy Uncertainty and Customer Concentration. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3732304
Liao, S.-Y., & Carbonell, V. (2022). Materialized Oppression in Medical Tools and Technologies. The American Journal of Bioethics: AJOB, 1–15. https://doi.org/10.1080/15265161.2022.2044543
Lim, H. A., & Im, H. (2023). It's the little “stings”: Racial Microaggressions against Asian American customers in retail and their effects. Journal of Retailing and Consumer Services, 71, 103194. https://doi.org/10.1016/j.jretconser.2022.103194
Liu-Lastres, B., Wen, H., & Huang, W.-J. (2022). A reflection on the Great Resignation in the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 35(1). https://doi.org/10.1108/ijchm-05-2022-0551
Ma, J. (2020). Reconnecting With Customers through Culture – Revisiting the Concept of Cultural Diversity in Luxury Fashion Brands. Journal of Textile Science & Fashion Technology, 5(2). https://doi.org/10.33552/jtsft.2020.05.000607
Margherita, A., & Heikkilä, M. (2021). Business continuity in the COVID-19 emergency: A framework of actions undertaken by world-leading companies. Business Horizons, 64(5), 683–695. https://doi.org/10.1016/j.bushor.2021.02.020
Metz, D., Ilieș, L., & Nistor, R. L. (2020). The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective. Sustainability, 12(15), 6240. https://doi.org/10.3390/su12156240
Michalička, T., Lančarič, D., & Skočdopole, P. (2023). Work team diversity and work team performance. Acta Universitatis Bohemiae Meridionalis, 25(3), 29–38. https://doi.org/10.32725/acta.2022.020
Mullin, A. E., Coe, I. R., Gooden, E. A., Tunde-Byass, M., & Wiley, R. E. (2021). Inclusion, diversity, equity, and accessibility: From organizational responsibility to leadership competency. Healthcare Management Forum, 34(6), 084047042110382. https://doi.org/10.1177/08404704211038232
Nora, L. M. (2021). Using Accreditation to Transform Diversity, Equity, and Inclusion Efforts into Diversity, Equity, and Inclusion Systems. Academic Medicine, Publish Ahead of Print. https://doi.org/10.1097/acm.0000000000004377
Nweiser, M., & Dajnoki, K. (2022). The importance of Workforce Diversity Management as a global imperative – A systematic review. Oradea Journal of Business and Economics, 7(2), 63–74. https://doi.org/10.47535/1991ojbe157
Pandey, P., Singh, S., & Pathak, P. (2021). An exploratory study on factors contributing to job dissatisfaction of retail employees in India. Journal of Retailing and Consumer Services, 61, 102571. https://doi.org/10.1016/j.jretconser.2021.102571
Park, H. J., & Zhang, Y. (2022). Technology readiness and technology paradox of unmanned convenience store users. Journal of Retailing and Consumer Services, 65, 102523. https://doi.org/10.1016/j.jretconser.2021.102523
Patrick, V. M., & Hollenbeck, C. R. (2021). Designing for All: Consumer Response to Inclusive Design. Journal of Consumer Psychology, 31(2), 360–381. https://doi.org/10.1002/jcpy.1225
Post, C., Muzio, D., Sarala, R., Wei, L., & Faems, D. (2021). Theorizing diversity in management studies: New perspectives and future directions. Journal of Management Studies, 58(8), 2003–2023. https://doi.org/10.1111/joms.12779
Rafaqat, S., Rafaqat, S., Rafaqat, S., & Rafaqat, D. (2022). The Impact of Workforce Diversity on Organizational Performance: A Review. Journal of Economics and Behavioral Studies, 14(2(J)), 39–50. https://doi.org/10.22610/jebs.v14i2(j).3301
Rosenkranz, K. M., Arora, T. K., Termuhlen, P. M., Stain, S. C., Misra, S., Dent, D., & Nfonsam, V. (2021). Diversity, equity and inclusion in medicine: Why it matters and how do we achieve it? Journal of Surgical Education, 78(4), 1058–1065. https://doi.org/10.1016/j.jsurg.2020.11.013
Ruth, R., & Netzer, T. (2020). The key elements of cultural intelligence as a driver for Digital Leadership Success. Leadership, Education, Personality: An Interdisciplinary Journal, 2(1), 3–8. https://doi.org/10.1365/s42681-019-00005-x
S. Harris, M. (2022). Perspective chapter: The significance of Diversity, equity, and inclusion in Social Work Leadership. Social Work - Perspectives on Leadership and Organisation. https://doi.org/10.5772/intechopen.106608
Shinners, J. (2021). Diversity, Equity, and Inclusion: A Call to Action. The Journal of Continuing Education in Nursing, 52(2), 57–60. https://doi.org/10.3928/00220124-20210114-02
Stephens, N. M., & Rivera, L. A. (2020). What works to increase diversity? A multi-level approach. Research in Organizational Behavior, 1–51.
Tejeira, Y. V., Iwasaki, A., & Tye, C. (2022). Equity, diversity, and inclusion in academia: Lessons from the Canadian Society of Immunology. Trends in Immunology, 43(3), 163–166. https://doi.org/10.1016/j.it.2022.01.001
Verma, A. (2020). Critical review of literature of the impact of workforce diversity (specifically age, gender, and ethnic diversity) on organizational competitiveness. Asian Journal of Management, 11(1), 125. https://doi.org/10.5958/2321-5763.2020.00020.7
Yadav, S., & Lenka, U. (2020). Workforce diversity: from a literature review to future research agenda. Journal of Indian Business Research, ahead-of-print(ahead-of-print). https://doi.org/10.1108/jibr-08-2019-0243
Zhu, M., Yeung, A. C. L., & Zhou, H. (2021). Diversify or concentrate: The impact of customer concentration on corporate social responsibility. International Journal of Production Economics, 240, 108214. https://doi.org/10.1016/j.ijpe.2021.108214