How to cite this paper
Ekawati, N., Wardana, I., Yasa, N., Kusumadewi, N & Tirtayani, I. (2023). A strategy to improve green purchase behavior and customer relationship management during the covid-19 new normal conditions.Uncertain Supply Chain Management, 11(1), 289-298.
Refrences
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Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and Predicting Social Behavior. Englewood Cliffs, New Jersey: Prentiss-Hall.
Bohns, V. K., Newark, D. A., & Boothby, E. J. (2018). When do we feel responsible for other people’s behavior and attitudes?. In Advances in group processes. Emerald Publishing Limited.
Ponte, E. B., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism management, 47, 286-302.
Bray, J., Johns, N., & Kilburn, D, (2010). An Exploratory Study into the Factors Impeding Ethical Consumption. Journal of Business Ethics, 98(4), 597-608
Casaló, L. V., & Escario, J. J. (2018). Heterogeneity in the association between environmental attitudes and pro-environmental behavior: A multilevel regression approach. Journal of Cleaner Production, 175, 155-163.
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Chang, H., Huang, C., Fu, C., and Hsu, M. (2017). The Effect of Innovative, Consumer and Social Characteristics on Willingness to Try Nano-Foods: Product Uncertainty as a Moderator. Information Technology & People, 30(3), 653-690.
Chen, Y.S. (2013), Towards green loyalty: driving from green perceived value, green satisfaction, and green trust, Sustainable Development, 21 (5), 294-308.
Chen, Y. S., & Chang, C. H. (2012). Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust. Management Decision, 50(3), 502–520.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Dehghanan, H., & Bakhshandeh, G. (2014). The impact of green perceived value and green perceived risk on green purchase behavior of Iranian consumers. International Journal of Management and Humanity Sciences, 3(2), 1349–1357.
Doszhanov, A., & Ahmad, Z. A. (2015). Customers’ intention to use green products: The impact of green brand dimensions and green perceived value. In SHS Web of Conferences (Vol. 18, p. 01008). EDP Sciences.
Ekawati, N, W., Kusumadewi, N,M,W & Dewi, A, A, S, K (2019). Loloh cemcem as a green product of Bali’s local wisdom. Academy of Strategic Management Journal, 18(5), 1-8.
Ekawati, N., Yasa, N., Kusumadewi, N., & Setini, M. (2021). The effect of hedonic value, brand personality appeal, and attitude towards behavioral intention. Management Science Letters, 1(1), 253-260.
Filieri, R., Chen, W., & Dey, B. (2017). The Importance of Enhancing, Maintaining and Saving Face in Smartphone Repurchase Intentions of Chinese Early Adopters. Information Technology & People, 30(3), 629-652.
Ganapathi, R., & Mahesh, N. (2013). Consumer’s Perceived Value, Attitude and Purchase Intention of Green Products. Management Insight, 9(1), 36–43.
Heimlich, J. E., & Ardoin, N. M. (2008). Understanding behavior to understand behavior change: A literature review. Environmental education research, 14(3), 215-237.
Hughner, R.S., Mcdonagh, P., Prothero, A., Shultz, C.J. & Stanton, J. (2007), Who are organic food consumers? A compilation and review of why people purchase organic food, Journal of Consumer Behaviour, 6(2‐3), 94-110.
Joshi, Y & Rahman Z (2015). Predictors of young consumer’s green purchase behaviour. Management of Environmental Quality: An International Journal. 27(4), 452-472.
Kim, H.Y. & Chung, J.E. (2011). Consumer purchase intention for organic personal care products. Journal of Consumer Marketing, 28(1), 40-47.
Lam, A. Y. C., Lau, M. M., & Cheung, R. (2016). Modelling the Relationship among Green Perceived Value, Green Trust, Satisfaction, and Repurchase Intention of Green Products. Contemporary Management Research, 12(1), 47–60.
Lee, J., Park, D. H., & Han, I. (2011). The different effects of online consumer reviews on consumers’ purchase intentions depending on trust in online shopping malls: An advertising perspective. Internet Research, 21(2), 187– 206.
Lee, K. (2014), Predictors Of Sustainable Consumption Among Young Educated Consumers In Hong Kong. Journal of International Consumer Marketing, 26(3), 217-238.
Liang, Q., & Chaipoopirutana, S. (2014). A study of factors affecting customer‘s attitude toward intention to purchase green electronic products at an it mall in Beijing, China. In International Conference on Business, Law and Corporate Social Responsibility, 1(2), 23-31.
Moisander, J. (2007), Motivational Complexity Of Green Consumerism. International Journal of Consumer Studies, 31(4), 404-409.
Mosser, A. K. (2015). Thinking Green, Buying Green? Drivers Of Pro-Environmental Purchasing Behavior. Journal of Consumer Marketing, 32(3), 167-175.
Naqvi, M., Jiang, Y., Miao, M., & Naqvi, M. 2020. The Effect of Social Influence, Trust, and Entertainment Value on Social Media Use: Evidence from Pakistan. Cogent Business & Management, 7(1), 1-23.
Narula, S.A. and Desore, A. (2016). Framing Green Consumer Behaviour Research: Opportunities And Challenges. Social Responsibility Journal, 12(1), 1-22.
Ramchurjee, N. A & Suresha S. (2015). Are Tourists’ Environmental Behavior Affected By Their Environmental Perceptions And Beliefs?. Journal of Environmental and Tourism Analyses, 3(1), 26-44.
Reichelt, J., Sievert, J & Jacob, F.H. (2014) How Credibility Affects Ewom Reading: The Influences Of Expertise, Trustworthiness, And Similarity On Utilitarian And Social Functions. Journal of Marketing Communications, 120(1-2), 65-81
Tanner, C. & WölfingKast, S. (2003), Promoting Sustainable Consumption: Determinants Of Green Purchases By Swiss Consumers. Psychology & Marketing, 20(10), 883-902.
Xu, Y. (2013). The Research Analysis Of The Green Label’s Impact On The Consumer Purchase Behavior. International Business Management, 2(1), 23-39.
Yang, X. (2019). Social Influence or Personal Attitudes? Understanding Users’ Social Network Sites Continuance Intention. Kybernetes, 48(3), 424-437.
Young, W., Hwang, K., McDonald, S. & Oates, C.J. (2010), Sustainable Consumption: Green Consumer Behaviour When Purchasing Products. Sustainable Development, 18(1), 20-31.
Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and Predicting Social Behavior. Englewood Cliffs, New Jersey: Prentiss-Hall.
Bohns, V. K., Newark, D. A., & Boothby, E. J. (2018). When do we feel responsible for other people’s behavior and attitudes?. In Advances in group processes. Emerald Publishing Limited.
Ponte, E. B., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism management, 47, 286-302.
Bray, J., Johns, N., & Kilburn, D, (2010). An Exploratory Study into the Factors Impeding Ethical Consumption. Journal of Business Ethics, 98(4), 597-608
Casaló, L. V., & Escario, J. J. (2018). Heterogeneity in the association between environmental attitudes and pro-environmental behavior: A multilevel regression approach. Journal of Cleaner Production, 175, 155-163.
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Chang, H., Huang, C., Fu, C., and Hsu, M. (2017). The Effect of Innovative, Consumer and Social Characteristics on Willingness to Try Nano-Foods: Product Uncertainty as a Moderator. Information Technology & People, 30(3), 653-690.
Chen, Y.S. (2013), Towards green loyalty: driving from green perceived value, green satisfaction, and green trust, Sustainable Development, 21 (5), 294-308.
Chen, Y. S., & Chang, C. H. (2012). Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust. Management Decision, 50(3), 502–520.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Dehghanan, H., & Bakhshandeh, G. (2014). The impact of green perceived value and green perceived risk on green purchase behavior of Iranian consumers. International Journal of Management and Humanity Sciences, 3(2), 1349–1357.
Doszhanov, A., & Ahmad, Z. A. (2015). Customers’ intention to use green products: The impact of green brand dimensions and green perceived value. In SHS Web of Conferences (Vol. 18, p. 01008). EDP Sciences.
Ekawati, N, W., Kusumadewi, N,M,W & Dewi, A, A, S, K (2019). Loloh cemcem as a green product of Bali’s local wisdom. Academy of Strategic Management Journal, 18(5), 1-8.
Ekawati, N., Yasa, N., Kusumadewi, N., & Setini, M. (2021). The effect of hedonic value, brand personality appeal, and attitude towards behavioral intention. Management Science Letters, 1(1), 253-260.
Filieri, R., Chen, W., & Dey, B. (2017). The Importance of Enhancing, Maintaining and Saving Face in Smartphone Repurchase Intentions of Chinese Early Adopters. Information Technology & People, 30(3), 629-652.
Ganapathi, R., & Mahesh, N. (2013). Consumer’s Perceived Value, Attitude and Purchase Intention of Green Products. Management Insight, 9(1), 36–43.
Heimlich, J. E., & Ardoin, N. M. (2008). Understanding behavior to understand behavior change: A literature review. Environmental education research, 14(3), 215-237.
Hughner, R.S., Mcdonagh, P., Prothero, A., Shultz, C.J. & Stanton, J. (2007), Who are organic food consumers? A compilation and review of why people purchase organic food, Journal of Consumer Behaviour, 6(2‐3), 94-110.
Joshi, Y & Rahman Z (2015). Predictors of young consumer’s green purchase behaviour. Management of Environmental Quality: An International Journal. 27(4), 452-472.
Kim, H.Y. & Chung, J.E. (2011). Consumer purchase intention for organic personal care products. Journal of Consumer Marketing, 28(1), 40-47.
Lam, A. Y. C., Lau, M. M., & Cheung, R. (2016). Modelling the Relationship among Green Perceived Value, Green Trust, Satisfaction, and Repurchase Intention of Green Products. Contemporary Management Research, 12(1), 47–60.
Lee, J., Park, D. H., & Han, I. (2011). The different effects of online consumer reviews on consumers’ purchase intentions depending on trust in online shopping malls: An advertising perspective. Internet Research, 21(2), 187– 206.
Lee, K. (2014), Predictors Of Sustainable Consumption Among Young Educated Consumers In Hong Kong. Journal of International Consumer Marketing, 26(3), 217-238.
Liang, Q., & Chaipoopirutana, S. (2014). A study of factors affecting customer‘s attitude toward intention to purchase green electronic products at an it mall in Beijing, China. In International Conference on Business, Law and Corporate Social Responsibility, 1(2), 23-31.
Moisander, J. (2007), Motivational Complexity Of Green Consumerism. International Journal of Consumer Studies, 31(4), 404-409.
Mosser, A. K. (2015). Thinking Green, Buying Green? Drivers Of Pro-Environmental Purchasing Behavior. Journal of Consumer Marketing, 32(3), 167-175.
Naqvi, M., Jiang, Y., Miao, M., & Naqvi, M. 2020. The Effect of Social Influence, Trust, and Entertainment Value on Social Media Use: Evidence from Pakistan. Cogent Business & Management, 7(1), 1-23.
Narula, S.A. and Desore, A. (2016). Framing Green Consumer Behaviour Research: Opportunities And Challenges. Social Responsibility Journal, 12(1), 1-22.
Ramchurjee, N. A & Suresha S. (2015). Are Tourists’ Environmental Behavior Affected By Their Environmental Perceptions And Beliefs?. Journal of Environmental and Tourism Analyses, 3(1), 26-44.
Reichelt, J., Sievert, J & Jacob, F.H. (2014) How Credibility Affects Ewom Reading: The Influences Of Expertise, Trustworthiness, And Similarity On Utilitarian And Social Functions. Journal of Marketing Communications, 120(1-2), 65-81
Tanner, C. & WölfingKast, S. (2003), Promoting Sustainable Consumption: Determinants Of Green Purchases By Swiss Consumers. Psychology & Marketing, 20(10), 883-902.
Xu, Y. (2013). The Research Analysis Of The Green Label’s Impact On The Consumer Purchase Behavior. International Business Management, 2(1), 23-39.
Yang, X. (2019). Social Influence or Personal Attitudes? Understanding Users’ Social Network Sites Continuance Intention. Kybernetes, 48(3), 424-437.
Young, W., Hwang, K., McDonald, S. & Oates, C.J. (2010), Sustainable Consumption: Green Consumer Behaviour When Purchasing Products. Sustainable Development, 18(1), 20-31.