How to cite this paper
Pimonratanakan, S., Wisedsin, T., Prachayapipat, M., Wetsukum, P & Jermsittiparsert, K. (2022). The role of employee communication skills on sustainable export performance.Uncertain Supply Chain Management, 10(4), 1369-1378.
Refrences
Abdallah, A. B., Phan, A. C., & Matsui, Y. (2016). Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies. International Journal of Business Innovation and Research, 10(2-3), 153-183.
Agolla, J. E., Makara, T., & Monametsi, G. (2018). Impact of banking innovations on customer attraction, satisfaction and retention: the case of commercial banks in Botswana. International Journal of Electronic Banking, 1(2), 150-170.
Ali, H. Y., Danish, R. Q., & Asrar‐ul‐Haq, M. (2020). How corporate social responsibility boosts firm financial performance: The mediating role of corporate image and customer satisfaction. Corporate Social Responsibility and Environmental Management, 27(1), 166-177.
Auh, S., Menguc, B., Katsikeas, C. S., & Jung, Y. S. (2019). When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation–Performance Link. Journal of marketing research, 56(6), 1012-1033.
Aydin, D., & ŞENOĞLU, B. (2018). ESTIMATING THE MISSING VALUE IN ONE-WAY ANOVA UNDER LONG-TAILED SYMMETRIC ERROR DISTRIBUTIONS. Sigma: Journal of Engineering & Natural Sciences/Mühendislik ve Fen Bilimleri Dergisi, 36(2).
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182. doi:https://doi.org/10.1037/0022-3514.51.6.1173
Bowling, A., Bond, M., Jenkinson, C., & Lamping, D. (1999). Short Form 36 (SF-36) Health Survey questionnaire: which normative data should be used? Comparisons between the norms provided by the Omnibus Survey in Britain, the Health Survey for England and the Oxford Healthy Life Survey. Journal of Public Health, 21(3), 255-270.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Chu, S.-C., Cao, Y., Yang, J., & Mundel, J. (2019). Understanding Advertising Client–Agency Relationships in China: A Multimethod Approach to Investigate Guanxi Dimensions and Agency Performance. Journal of advertising, 48(5), 473-494.
Ditkaew, K., Jermsittiparsert, K., & Kaliappen, N. (2021). Strategic Cost Management on Success of Logistics Management for Sustainable Performance of Export Businesses. International Journal of Entrepreneurship, 25(S2), 22.
F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European Business Review, 26(2), 106-121. doi:https://doi.org/10.1016/j.jfbs.2014.01.002
Ferreras-Méndez, J. L., Fernández-Mesa, A., & Alegre, J. (2019). Export Performance in SMEs: The Importance of External Knowledge Search Strategies and Absorptive Capacity. Management international review, 59(3), 413-437.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
Freixanet, J., & Churakova, I. (2018). The impact of export promotion programs on firms’ export competencies and performance in a transition economy: the case of Russian manufacturers. Journal of East-West Business, 24(4), 287-318.
Gremlera, D. D., Gwinnerb, K. P., & Brownc, S. W. (2000). Cultivating positive word-of-mouth communication through customer-employee bonds. Service quality in the new economy: interdisciplinary and international dimensions, 183-192.
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442-458. doi:https://doi.org/10.1108/IMDS-04-2016-0130
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. doi:https://ssrn.com/abstract=2233795
Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research: a review of past practices and recommendations for future applications. Long range planning, 45(5-6), 320-340. doi:https://doi.org/10.1016/j.lrp.2012.09.008
Hameed, W. U., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, H. K. (2018). Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malaysian SME’s. Journal of Global Entrepreneurship Research, 8(1), 29. doi:https://doi.org/10.1186/s40497-018-0112-8
Hammouda, Y. A., & Junoh, M. Z. M. (2019). Causative Investigation of Corporate Social Responsibility to Customers on Employees’ Commitment to the Organization and Job Satisfaction in Construction Corporates. Journal of Economics, Management and Trade, 1-12.
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis. Journal of Applied Psychology, 87(2), 268.
Henseler, J., & Chin, W. W. (2010). A comparison of approaches for the analysis of interaction effects between latent variables using partial least squares path modeling. Structural Equation Modeling, 17(1), 82-109. doi:https://doi.org/10.1080/10705510903439003
Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., . . . Calantone, R. J. (2014). Common beliefs and reality about PLS: Comments on Rönkkö and Evermann (2013). Organizational Research Methods, 17(2), 182-209. doi:https://doi.org/10.1177/1094428114526928
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135. doi:https://doi.org/10.1007/s11747-014-0403-8
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319): Emerald Group Publishing Limited.
Hong, N. T. K., Hien, P. T. T., Thu, T. T. N., & Lebailly, P. (2017). Vietnam’s Fisheries and Aquaculture Development’s Policy: Are Exports Performance Targets Sustainable? Oceanography and Fisheries Open Access Journal, 5(4).
Hughes, P., Souchon, A. L., Nemkova, E., Hodgkinson, I. R., Oliveira, J. S., Boso, N., . . . Sy-Changco, J. (2019). Quadratic effects of dynamic decision-making capability on innovation orientation and performance: Evidence from Chinese exporters. Industrial Marketing Management, 83, 59-69.
Iqbal, J., & Hameed, W. U. (2020). Open Innovation Challenges and Coopetition-Based Open-Innovation Empirical Evidence From Malaysia Innovative Management and Business Practices in Asia (pp. 144-166): IGI Global.
Jabbari, Z., Kashef, S. M., & Keshkar, S. (2020). DEVELOPING A MODEL FOR THE RELATIONSHIP BETWEEN CULTURAL FACTORS AND CUSTOMER ATTRACTION IN ELECTRONIC MARKETING OF THE SPORTS INDUSTRY. Sport Science, 13(1), 43-49.
Jermsittiparsert, K. (2020). The Moderation Effect of Supply Chain Information Technology Capabilities on the Relationship between Customer Relationship Management with Organizational Performance of Thai Restaurants and Hotels. Paper presented at the Proceedings of the 2020 11th International Conference on E-Education, E-Business, E-Management, and E-Learning.
Jraisat, L., Gotsi, M., & Bourlakis, M. (2013). Drivers of information sharing and export performance in the Jordanian agri-food export supply chain: A qualitative study. International marketing review, 30(4), 323-356.
Kang, J., & Hyun, S. S. (2012). Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons. International Journal of Hospitality Management, 31(3), 772-785.
Keerativutisest, V., & Hanson, B. J. (2017). Developing High Performance Teams (HPT) through Employee Motivation, Interpersonal Communication Skills, and Entrepreneurial Mindset Using Organization Development Interventions (ODI): A Study of Selected Engineering Service Companies in Thailand. ABAC ODI JOURNAL VISION. ACTION. OUTCOME., 4(1).
Kim, S., Kim, K., Moon, H., & Han, J. (2017). An Analysis of the Impact of Discontinuance of Export Logistics Cost Support on Export Performance for Agricultural Products. Korean Journal of Agricultural Management and Policy.
Li, E. L., Zhou, L., & Wu, A. (2017). The supply-side of environmental sustainability and export performance: The role of knowledge integration and international buyer involvement. International Business Review, 26(4), 724-735.
Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing Management, 33(4), 271-277.
Nabi, N., Foysol, K., & Adnan, S. (2017). The Role and Impact of Business Communication on Employee Performances and Job Satisfactions: A Case Study on Karmasangsthan Bank Limited, Bangladesh. Arabian Journal of Business and Management Review, 7(301), 2.
Pascual-Ramos, V., Flores-Alvarado, D. E., Portela-Hernández, M., del Rocío Maldonado-Velázquez, M., Amezcua-Guerra, L. M., López-Zepeda, J., . . . Saavedra, M. Á. (2019). Communication skills in candidates for accreditation in rheumatology are correlated with candidate's performance in the objective structured clinical examination. Reumatología Clínica (English Edition), 15(2), 97-101.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior research methods, instruments, & computers, 36(4), 717-731.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879-891.
Siuly, Li, Y., & Wen, P. (2011). EEG signal classification based on simple random sampling technique with least square support vector machine. International journal of Biomedical Engineering and Technology, 7(4), 390-409.
Stoedinova, S. D. (2017). The relationship between research & development stock of knowledge and firm performance indicators: size, exports and productivity in the UK economy. Does investing in R&D pay off, when and for whom? , University of Birmingham.
Ul-Hameed, W., Mohammad, H., & Shahar, H. (2018). Microfinance institute’s non-financial services and women-empowerment: The role of vulnerability. Management Science Letters, 8(10), 1103-1116. doi:https://doi.org/10.5267/j.msl.2018.7.001
Agolla, J. E., Makara, T., & Monametsi, G. (2018). Impact of banking innovations on customer attraction, satisfaction and retention: the case of commercial banks in Botswana. International Journal of Electronic Banking, 1(2), 150-170.
Ali, H. Y., Danish, R. Q., & Asrar‐ul‐Haq, M. (2020). How corporate social responsibility boosts firm financial performance: The mediating role of corporate image and customer satisfaction. Corporate Social Responsibility and Environmental Management, 27(1), 166-177.
Auh, S., Menguc, B., Katsikeas, C. S., & Jung, Y. S. (2019). When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation–Performance Link. Journal of marketing research, 56(6), 1012-1033.
Aydin, D., & ŞENOĞLU, B. (2018). ESTIMATING THE MISSING VALUE IN ONE-WAY ANOVA UNDER LONG-TAILED SYMMETRIC ERROR DISTRIBUTIONS. Sigma: Journal of Engineering & Natural Sciences/Mühendislik ve Fen Bilimleri Dergisi, 36(2).
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182. doi:https://doi.org/10.1037/0022-3514.51.6.1173
Bowling, A., Bond, M., Jenkinson, C., & Lamping, D. (1999). Short Form 36 (SF-36) Health Survey questionnaire: which normative data should be used? Comparisons between the norms provided by the Omnibus Survey in Britain, the Health Survey for England and the Oxford Healthy Life Survey. Journal of Public Health, 21(3), 255-270.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Chu, S.-C., Cao, Y., Yang, J., & Mundel, J. (2019). Understanding Advertising Client–Agency Relationships in China: A Multimethod Approach to Investigate Guanxi Dimensions and Agency Performance. Journal of advertising, 48(5), 473-494.
Ditkaew, K., Jermsittiparsert, K., & Kaliappen, N. (2021). Strategic Cost Management on Success of Logistics Management for Sustainable Performance of Export Businesses. International Journal of Entrepreneurship, 25(S2), 22.
F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European Business Review, 26(2), 106-121. doi:https://doi.org/10.1016/j.jfbs.2014.01.002
Ferreras-Méndez, J. L., Fernández-Mesa, A., & Alegre, J. (2019). Export Performance in SMEs: The Importance of External Knowledge Search Strategies and Absorptive Capacity. Management international review, 59(3), 413-437.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
Freixanet, J., & Churakova, I. (2018). The impact of export promotion programs on firms’ export competencies and performance in a transition economy: the case of Russian manufacturers. Journal of East-West Business, 24(4), 287-318.
Gremlera, D. D., Gwinnerb, K. P., & Brownc, S. W. (2000). Cultivating positive word-of-mouth communication through customer-employee bonds. Service quality in the new economy: interdisciplinary and international dimensions, 183-192.
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442-458. doi:https://doi.org/10.1108/IMDS-04-2016-0130
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. doi:https://ssrn.com/abstract=2233795
Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research: a review of past practices and recommendations for future applications. Long range planning, 45(5-6), 320-340. doi:https://doi.org/10.1016/j.lrp.2012.09.008
Hameed, W. U., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, H. K. (2018). Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malaysian SME’s. Journal of Global Entrepreneurship Research, 8(1), 29. doi:https://doi.org/10.1186/s40497-018-0112-8
Hammouda, Y. A., & Junoh, M. Z. M. (2019). Causative Investigation of Corporate Social Responsibility to Customers on Employees’ Commitment to the Organization and Job Satisfaction in Construction Corporates. Journal of Economics, Management and Trade, 1-12.
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis. Journal of Applied Psychology, 87(2), 268.
Henseler, J., & Chin, W. W. (2010). A comparison of approaches for the analysis of interaction effects between latent variables using partial least squares path modeling. Structural Equation Modeling, 17(1), 82-109. doi:https://doi.org/10.1080/10705510903439003
Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., . . . Calantone, R. J. (2014). Common beliefs and reality about PLS: Comments on Rönkkö and Evermann (2013). Organizational Research Methods, 17(2), 182-209. doi:https://doi.org/10.1177/1094428114526928
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135. doi:https://doi.org/10.1007/s11747-014-0403-8
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319): Emerald Group Publishing Limited.
Hong, N. T. K., Hien, P. T. T., Thu, T. T. N., & Lebailly, P. (2017). Vietnam’s Fisheries and Aquaculture Development’s Policy: Are Exports Performance Targets Sustainable? Oceanography and Fisheries Open Access Journal, 5(4).
Hughes, P., Souchon, A. L., Nemkova, E., Hodgkinson, I. R., Oliveira, J. S., Boso, N., . . . Sy-Changco, J. (2019). Quadratic effects of dynamic decision-making capability on innovation orientation and performance: Evidence from Chinese exporters. Industrial Marketing Management, 83, 59-69.
Iqbal, J., & Hameed, W. U. (2020). Open Innovation Challenges and Coopetition-Based Open-Innovation Empirical Evidence From Malaysia Innovative Management and Business Practices in Asia (pp. 144-166): IGI Global.
Jabbari, Z., Kashef, S. M., & Keshkar, S. (2020). DEVELOPING A MODEL FOR THE RELATIONSHIP BETWEEN CULTURAL FACTORS AND CUSTOMER ATTRACTION IN ELECTRONIC MARKETING OF THE SPORTS INDUSTRY. Sport Science, 13(1), 43-49.
Jermsittiparsert, K. (2020). The Moderation Effect of Supply Chain Information Technology Capabilities on the Relationship between Customer Relationship Management with Organizational Performance of Thai Restaurants and Hotels. Paper presented at the Proceedings of the 2020 11th International Conference on E-Education, E-Business, E-Management, and E-Learning.
Jraisat, L., Gotsi, M., & Bourlakis, M. (2013). Drivers of information sharing and export performance in the Jordanian agri-food export supply chain: A qualitative study. International marketing review, 30(4), 323-356.
Kang, J., & Hyun, S. S. (2012). Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons. International Journal of Hospitality Management, 31(3), 772-785.
Keerativutisest, V., & Hanson, B. J. (2017). Developing High Performance Teams (HPT) through Employee Motivation, Interpersonal Communication Skills, and Entrepreneurial Mindset Using Organization Development Interventions (ODI): A Study of Selected Engineering Service Companies in Thailand. ABAC ODI JOURNAL VISION. ACTION. OUTCOME., 4(1).
Kim, S., Kim, K., Moon, H., & Han, J. (2017). An Analysis of the Impact of Discontinuance of Export Logistics Cost Support on Export Performance for Agricultural Products. Korean Journal of Agricultural Management and Policy.
Li, E. L., Zhou, L., & Wu, A. (2017). The supply-side of environmental sustainability and export performance: The role of knowledge integration and international buyer involvement. International Business Review, 26(4), 724-735.
Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing Management, 33(4), 271-277.
Nabi, N., Foysol, K., & Adnan, S. (2017). The Role and Impact of Business Communication on Employee Performances and Job Satisfactions: A Case Study on Karmasangsthan Bank Limited, Bangladesh. Arabian Journal of Business and Management Review, 7(301), 2.
Pascual-Ramos, V., Flores-Alvarado, D. E., Portela-Hernández, M., del Rocío Maldonado-Velázquez, M., Amezcua-Guerra, L. M., López-Zepeda, J., . . . Saavedra, M. Á. (2019). Communication skills in candidates for accreditation in rheumatology are correlated with candidate's performance in the objective structured clinical examination. Reumatología Clínica (English Edition), 15(2), 97-101.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior research methods, instruments, & computers, 36(4), 717-731.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879-891.
Siuly, Li, Y., & Wen, P. (2011). EEG signal classification based on simple random sampling technique with least square support vector machine. International journal of Biomedical Engineering and Technology, 7(4), 390-409.
Stoedinova, S. D. (2017). The relationship between research & development stock of knowledge and firm performance indicators: size, exports and productivity in the UK economy. Does investing in R&D pay off, when and for whom? , University of Birmingham.
Ul-Hameed, W., Mohammad, H., & Shahar, H. (2018). Microfinance institute’s non-financial services and women-empowerment: The role of vulnerability. Management Science Letters, 8(10), 1103-1116. doi:https://doi.org/10.5267/j.msl.2018.7.001