Improvement of supply chain performance of printing services company based on supply chain operation references (SCOR) model

Ikatrinasari, Z.; Harianto, N.; Yuslistyari, E.

Growing Science » Uncertain Supply Chain Management » Improvement of supply chain performance of printing services company based on supply chain operation references (SCOR) model

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Uncertain Supply Chain Management

ISSN 2291-6830 (Online) - ISSN 2291-6822 (Print) Quarterly Publication Volume 8 Issue 4 pp. 845-856 , 2020

Improvement of supply chain performance of printing services company based on supply chain operation references (SCOR) model Pages 845-856 Download PDF

Authors: Zulfa Fitri Ikatrinasari, Nanang Harianto, Eka Indah Yuslistyari

DOI: 10.5267/j.uscm.2020.6.001

Keywords: Supply chain, SCOR, Performance

Abstract: Supply chain is the most important factor in increasing competitiveness since the biggest cost of a product is in the supply chain. PT. EJI is a printing and merchandising Services Company that has several suppliers and almost all processes are inseparable from the supply chain system. Supply chain problems at PT EJI are in the production process, delivering orders, PO In and PO Out. Repairing the supply chain can be accomplished through the Supply Chain Operation Reference (SCOR) Method. This study recommends improving supply chain based on the results of performance measurement with the SCOR method which consists of 4 performance criteria, namely: 1) Reliability Criterion: Perfect Order Fulfillment (POF); 2) Responsiveness Criterion: Order Fulfillment Cycle Time (OFCT); 3) Cost Criterion: Cost of Goods Sold (COGS); 4) Assets Criterion: Cash to Cash Cycle Time (CTCCT). The results of the performance measurement show that the delivery process was 80.0, which is the lowest compared with other metrics, namely Make 99.0 and Source 95.0. Supply Chain improvement recommendations are shipping improvements (delivery) through the separation of shipping routes for shipping Online and Offline, checking the quality of invoice documents to avoid incomplete documents, making SOPs for shipping, and providing dietary at the time of delivery to avoid mismatching goods.

How to cite this paper

 Ikatrinasari, Z., Harianto, N & Yuslistyari, E. (2020). Improvement of supply chain performance of printing services company based on supply chain operation references (SCOR) model.Uncertain Supply Chain Management, 8(4), 845-856.

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