Growing Science » Tags cloud » customer satisfaction
Authors: Naser Azad, Seyed Mohsen Seyedaliakbar, Tohid Safipour
DOI: 10.5267/j.msl.2012.10.028
Keywords: Border market, Customer satisfaction, Factor analysis, Structural equation modeling
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 1 | Views: 1526 | Reviews: 0
Authors: Sakineh Noorinasab, Mohammad Hemati
DOI: 10.5267/j.msl.2012.05.012
Keywords: Customer satisfaction, Quality of products, Kano model, Analytical hierarchy process
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2165 | Reviews: 0
Authors: Naser Azad, Amir Esmaeili
DOI: 10.5267/j.msl.2012.05.002
Keywords: Website, Customer satisfaction, Customer loyalty, Information Technology
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2559 | Reviews: 0
Authors: Samira Golshan, Hassan Javanshir, Abosaied Rashidi
DOI: 10.5267/j.msl.2012.04.013
Keywords: QFD, Customer satisfaction, Quality control, House of quality
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2461 | Reviews: 0
Authors: Ajinkya Joshi, Vinayak Deshpande, Padmakar Pawar
Keywords: Customer satisfaction, e-Governance practices, Standardized process, Multiple-criteria decision anal-ysis, TOPSIS, G2C
Journal: JPM | Year: 2017 | Volume: 2 | Issue: 3 | Views: 4971 | Reviews: 0
Authors: Naser Azad, Mohammadreza Rahimi Shamsabadi
DOI: 10.5267/j.msl.2011.12.021
Keywords: Customer satisfaction, Customer fidelity
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2301 | Reviews: 0
Authors: Hossein Gazor, Babak Nemati, Amir Ehsani, Kianoush Nazari Ameleh
DOI: 10.5267/j.msl.2011.11.011
Keywords: Customer loyalty, Customer satisfaction, Service encounter quality, Service quality
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 3997 | Reviews: 0
Authors: Ardeshir Tajzadeh-Namin, Niko Pilevary, Aidin Tajzadeh-Namin
DOI: 10.5267/j.msl.2011.10.011
Keywords: Customer satisfaction, Saman bank, Service quality, SERVQUAL
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 4239 | Reviews: 0
Authors: Azim Zarei, Mohammad Hemati, Mahdiyeh Rafeeian
DOI: 10.5267/j.msl.2012.01.020
Keywords: AHP method, Customer attraction, Customer satisfaction, Customer veneration, Kano model
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2422 | Reviews: 0
Authors: Hamed Mohafez, Vahidreza Mirabi, Bahram Kheyri
DOI: 10.5267/j.msl.2012.01.009
Keywords: Cellular phone industry, Customer satisfaction, Perceived expectations, Perceived quality, Perceived value
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 1833 | Reviews: 0
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