Supply chain is the most important factor in increasing competitiveness since the biggest cost of a product is in the supply chain. PT. EJI is a printing and merchandising Services Company that has several suppliers and almost all processes are inseparable from the supply chain system. Supply chain problems at PT EJI are in the production process, delivering orders, PO In and PO Out. Repairing the supply chain can be accomplished through the Supply Chain Operation Reference (SCOR) Method. This study recommends improving supply chain based on the results of performance measurement with the SCOR method which consists of 4 performance criteria, namely: 1) Reliability Criterion: Perfect Order Fulfillment (POF); 2) Responsiveness Criterion: Order Fulfillment Cycle Time (OFCT); 3) Cost Criterion: Cost of Goods Sold (COGS); 4) Assets Criterion: Cash to Cash Cycle Time (CTCCT). The results of the performance measurement show that the delivery process was 80.0, which is the lowest compared with other metrics, namely Make 99.0 and Source 95.0. Supply Chain improvement recommendations are shipping improvements (delivery) through the separation of shipping routes for shipping Online and Offline, checking the quality of invoice documents to avoid incomplete documents, making SOPs for shipping, and providing dietary at the time of delivery to avoid mismatching goods.

The purpose of this paper is to provide a method of process reference to supply chain relationships in a downstream sector. It serves as a tool to analyze collaboration between entities in the supply chain strategy. The study is categorized into the case study research in Malaysian oil palm refineries. The data collection is accomplished through semi-structured interview using snowball sampling and observation by visiting four oil palm refineries based on selecting non probability sampling technique through purposive personal judgment. Most of downstream industries select produced end products with the aim of getting greater margins. Nevertheless, a process reference analyzes that the downstream industry distributes semi-finished products to the international market than producing end products in the local market. There are the effects of supply chain relationships between upstream and downstream. Furthermore, entities that have the high dependencies tend to follow the strategy of the dominant entities consequently network of business process driven by the strong entities. The result gives implication to leverage SCOR model for analyzing the supply chain relationships between entities. It can be applied to any industry that decide the effective collaboration with their supplier, distributor and buyer.