This study aims to develop an innovation network model to help MSMEs recover from the downturn due to the pandemic. The basic model used is an innovation network consisting of associations, suppliers, customers and government. The basic model was developed by adding capital and digitalization variables to suit the needs. Data processing uses a structural equation model and the sample is MSMEs in West Java province. This study is the first on the innovation network model for MSMEs affected by the pandemic and the largest number of MSME respondents. The results conclude that according to MSMEs in Indonesia, suppliers, customers, government, associations, capital, and digitalization have an effect on the innovation network. This study concludes that associations, suppliers, customers, government, capital and digitalization all have a positive effect on the innovation network. This finding is the first in the innovation network model for MSMEs that accommodates the needs of the industry to recover from the pandemic situation and adds new literature on industrial innovation networks. While previous studies have a lot of similar literature, all focus on certain types of businesses and on normal economic conditions. This study is different from similar studies because it was conducted on MSMEs in all business sectors and economic conditions in crisis due to the pandemic. These results can be used as a reference in decision making to increase the growth of MSMEs with limited resources.

The present study aimed to explore the role of organizational DNA in enhancing the strategic balance in commercial banks in Madaba. The strategic balance is represented by organizational culture, human resources, customers and competitors. The researcher developed a thirty-item questionnaire and distributed to 87 employees in the commercial banks in Madaba where 74 forms were retrieved and 4 forms were valid for analysis. Several results were reached. For instance, the organizational DNA level in the targeted banks is high, the strategic balance level in the targeted banks is high. Organizational DNA level has a statistically significant impact (α ≤ 5%) on strategic balance dimensions, i.e., organizational culture, human resources, customers and competitors, jointly and separately in commercial banks in Madaba. The researcher recommends providing more attention to competition by managements of banks and recommends conducting similar studies.

This study on the moderating effect of electronic quality in mobile marketing aims to examine the factors that influence how Saudi commercial banks are viewed by their customers. A research framework that sheds light on the state of the research was developed after a comprehensive analysis of the accessible literature. The theoretical foundation of this study is the idea of perceived characteristics, which identifies five critical factors that influence adoption rates. The empirical results of this study are presented based on a sample of 300 respondents (n = 300). The research was conducted using the statistical technique of least squares structural equation modeling (PLS-SEM). The reporting format conforms to accepted PLS-SEM analysis standards. The results reveal a significant association between mobile marketing and customer perceptions in the context of Saudi commercial banks, especially when electronic quality is used as a mediating variable. Based on these findings, we suggest that Saudi commercial banks should strategically include e-quality in their digital marketing campaigns, paying special attention to mobile marketing.

This study aimed to determine the intention of ATM users in Jordan to use internet banking services by investigating the effect of web-related features on their intention to use internet banking. The study sample was randomly selected. The results indicated that the level of internet banking usage among employees who use the ATM service is still underutilized. Also, computer self-efficacy significantly mitigated the effect of perceived risk, website quality, and perceived benefit on customers' intent to use online banking but did not significantly mitigate the impact of perceived use and compatibility on customers' intent to use online banking. The results can be useful for commercial banks that have implemented online banking in all their applications or are planning to do so. The study also provides benefits to academic researchers interested in the topic researched, commercial banks, commercial bank customers.