Strategic positioning has always been a key tool for managers to analyze the position of the firm in different attributes in comparison with competitors. With regard to fierce competition in banking industry, the aim of this study is to analyze the position of Bank Melli Iran with 5 public and private rivals in 6 attributes. The sample of this study was 387 Bank Melli Iran customers. The results of this study were in 14 perceptual maps in which the positions of Bank Melli Iran attributes have been shown compared with bank’s key competitors. The results showed that Bank Melli Iran had strong position and came to the first place in attributes like price, physical equipment and location and security. Moreover, Bank Melli Iran has to improve its position in attributes with no better position.

This paper performs a study to find the effect of training maternal behavior on a group of mothers who live in city of Esfahan, Iran. The study divides them into two experimental group and control group and examines the effects of training programs. The sample includes 40 women who have, at least, one child aged 4-8 years. The survey uses Abidin parenting stress questionnaire [Abidin, R. R. (1995). Parenting Stress Index. Odessa, FL: Psychological Assessment Resources.] and one group goes under 8 sessions of 2 hours long training programs. The results of ANOVA test indicate that two groups of mothers behave differently after attending training programs when the level of significance is one percent.

This paper presents an empirical investigation to study the relationship between human resource management and financial performance of some Iranian banks. The proposed study of this paper designs a questionnaire and distributes it among all management teams who work in city of Esfahan, Iran. Three questionnaires have been designed, which are associated with human resources, present financial performance and desirable financial performance with 22 questions. Cronbach alpha has been calculated as 0.86, which is well above the minimum desirable limit of 0.70. The study uses Pearson correlation ratio as well as regression technique and structural equation modeling to examine five hypotheses associated with this survey and the results of our all investigations have confirmed that there are some positive and meaningful relationship between human resources development and financial figures.

Inter-organizational communication plays an important role in promoting strategic collaboration among firms. It can improve productivity and increases collaboration among employees. In this paper, we present an empirical study to measure the role of inter-organizational communication on efficiency among administration employees who work for one the oldest banks in Iran, Bank Melli Iran. The study uses 380 full time employees who work for 28 different administration divisions of this bank. The survey uses a questionnaire consists of 19 questions about inter-organizational communication and 25 questions about efficiency of employees. The reliability of the survey has been approved using an initial survey and Cronbach alpha was calculated as 0.87, which is well above the minimum acceptable level. The result of our survey confirms there is a meaningful relationship between inter-organizational communication and efficiency of all administration employees who work for this bank. There is also a meaningful relationship between age and efficiency and the maximum efficiency belongs to people aged 31 to 40. According to our survey, men have more inter-organizational efficiency than women do. The result of our survey also confirms that positivism impacts more than other factors on efficiency. Among five effective factors, empathy has the most impact and responsiveness 6 efficiency dimensions.